咨询行业及其职业机会

强强联合国际国内顶尖教育机构深度融合！群星闪烁整合业界权威名师、就业专家！智能互动创造课程追踪，轻松学习模式！目标明确全力提高学生就业力！时代英杰中国职前教育专家德勤人力资本中国业务副总裁林钢管理咨询ABC企业经营的运动模型经营绩效市场与客户核心能力愿景目标战略企业文化业务流程组织结构技术/信息系统管理制度人力资本货币资本理念篇客户永远是--？客户通常是--？每个客户都是--？什么是管理咨询独一无二的产品名人字画管理咨询日用消费品谁是客户需要外脑需要外包需要外手TechnologymonolithsarerecastingtheITmarketwhileStrategyandHumanCapitalfirmsbroadentheirbasesTheevolutionofthe“fullservice”consultancyhasresultedinanewbusinessmodelWhileS&OandHumanCapitalfirmshavebeenimpactedbytheeconomicdownturntheirbusinessmodelshaveremainedintact,thoughtheyhavecontinuedtoexpandtheiradvisoryofferingsintechnologyDellStrategyFirmsHumanCapitalFirmsBusinessProcessApplica-tionsInfra-structureSoftwareHardwareBus.Consult.EnterpriseCorporate

StrategyStrategyITConsultingSystemsInt.App.Dev.MiddlewareManagementPlatformsMiddlewareBus.AppsAccentureDeloitteBEEDSMercerBCGBoozAllenBainHPMcKinseyInfosysIBMTechOrientedFirmsWatsonWyattTowersPerrinMellonHumanCapitalConsultingfirmshaveoutperformedFullServiceConsultingFirms2002GlobalConsultingRevenueGrowthAverageHumanCapitalConsultingFirmAverageFullServiceConsultingFirmLookingforward,continuedpenetrationofoffshoredeliverywillmakegrowthchallengingintechnologyHuman

CapitalConsultingS&O

ConsultingSystemsIntegration2003-2007GlobalConsultingMarketGrowth(CAGR–MarketValue)Through2001Consulting

EnjoyedUninterruptedGrowth$B$50B$100B$150B1971198119912001GlobalConsultingMarketSizeGlobalConsultingMarketQuarterlyY-O-YGrowthRate1995AndersenConsulting 4,220McKinsey 1,800Coopers&Lybrand 1,570Ernst&Young 1,520D&TConsulting 1,380KPMGPeatMarwick 1,340PriceWaterhouse 960BoozAllen&Hamilton 880ArthurAndersen 660EDS/A.T.Kearney 6502002IBMGlobalServices 13,337Accenture 8,667Fujitsu 7,940CGE&Y 4,824DC/DTTConsulting 4,769EDS/A.T.Kearney 3,800CSC 3,412McKinsey 2,997HP 2,788BearingPoint 2,545A

New

Competitive

LandscapeS&O/AdvisoryandHumanCapitalconsulting2002GlobalMarketSizeAnalysisbyServiceAreaS&OConsulting

(includesITAdvisory)100%=$40BTechnologyServices

(includesOutsourcing)

100%=$227BHumanCapitalConsulting100%=$20BTop10:22%Deloitte:2%

(includedinTop10)Restofmarket:78%Top10:

36%Deloitte:5%

(includedinTop10)Restof

market:

64%Top10:

58%Deloitte:

1%

(includedinRestofmarket)Restof

market:

42%Deloitterank3rd22nd2nd全球战略略咨询公公司排名名美国“咨咨询新闻闻”杂志志（ConsultingNews）将德勤评评为世界界最大的的战略咨咨询公司司RankFirmRevenues($millions)2002HRconsultingrevenue2001HRconsultingrevenue1-yeargrowthrateofHRconsultingpractice1MercerHRConsulting$1,914.8$1,846.43.7%2DeloitteHumanCapital*$1,094.0$1,040.05.2%3WatsonWyattWorldwide$997.0$953.04.6%4MellonHR(BuckConsultants)$950.0$837.413.4%5TowersPerrin$853.2$872.0-2.2%6AonConsulting$801.0$759.85.4%7HewittAssociates$600.7$540.011.2%8Accenture$535.0$485.010.3%9HayGroup$282.8$291.0-2.8%10MillimanGlobal$189.0$170.011.2%11TheSegalCompany$145.5$130.511.5%12CapGeminiErnst&Young$132.8$139.0-4.5%AVERAGE5.3%Source:ConsultantsNewsOctober2003/KennedyInformation,Inc.*RevenueisbasedonallHR-relatedservicesprovidedfirm-wide(e.g.IAS)全球人力力资源管管理咨询询公司排排名美国“咨咨询新闻闻”杂志志和““肯尼迪迪资讯””公司将将德勤勤评为世世界第二二大人力力资源管管理咨询询公司全球信息息技术咨咨询公司司排名美国“咨咨询新闻闻”杂志志（ConsultingNews）将德勤勤评为世世界第三三大IT咨询公司司世界各大大咨询公公司的综综合排名名德勤国际际介绍我们的全全球机构构119,000多名员工工140个国家、、地区，，722家机构构2003年，我们们全球收收入增长长21.6%,达152亿美元我们的中中国机构构超过2,500名员员工在9个城城市设有有事务所所：大连连，天津津，北京京，上海海，南京京，广州州，深圳圳，香港港和澳门门$6.5$7.4$9.9$12.4$12.5$11.2$9.0$0$2$4$6$8$10$12$141996199719981999200020012002$

10亿美元德勤全球年收入$15.0*2003$16税务和法律服服务35亿美元(23%)会计和审审计服务务54亿美元(36%)咨询服务61亿美元(41%)德勤咨询询德勤咨询询在全球球31个国家和和地区拥拥有19,600多位员工工，为不不同行业业的客户户提供卓越越的咨询询服务。209家家位列列财富500强的的公司是是德勤咨咨询的客客户。我们的宗宗旨帮助客户户和员工工获得成成功我们的远远景成为全球球行业领领袖，为为新经济济时代提提供创新的商商业解决决方案和和服务我们的核核心价值值观全心全意意帮助客客户取得得实效充分发扬扬团结协协作精神神致力于同同客户紧紧密互惠惠合作德勤咨询询员工人数数：19,600年营业收收入：61亿美元德勤国际际员工人数数：119,000国家和地地区：140年营业收收入：152亿美元人力资本本咨询服服务员工人数数：4000年营业收收入：12亿美元我们的服服务企业战略服务务(MSS)人力资本咨询询(HCC)财务咨询服务务(FAS)企业风险管理理服务(ERS)客户选择择咨询公公司的标标准理解客户户需求人员素质专业能力行业经验创造性技能咨询费用先前的合作什么是““管理咨咨询”方方式客户关系系专业技能流程专业技能Implementer实施者Strategist战略家Influencer促成人ProblemSolver解决问题能手TechnicalExpert专家Facilitator顺导者ChangeAgent变革代理人Coach教练Advisor顾问Initiator牵头人Sponsor发起人Decision-maker决策人End-user最终用户OtherStakeholders其他利益相关关者客户关系以事实为依据据以结构为基础础以假设为导向向流程管理咨询的步步骤步骤1达成工作协议议步骤4确定实施方案案和后续工作作步骤3赢取对解决方方案的承诺步骤2明确关键问题题及解决思路路沟通与反馈BasicCareerAlternativesEACHCAREERTYPEHASDIFFERENTATTRIBUTESANDATTRACTIONSCorporateEmployeeProfessionalCareerEntrepreneurFundamentalTalentsRawbrainpowerlogicalthoughtholisticthoughtconceptualizationAbilitytolearnontheflyCreativity/innovationNaturalcuriosityConsultingGenerallyRequiresaMajorTransitionfromYourPriorExperienceFromseniorpositionselsewheretoentry-levelconsultinglossofcontrollossofamenities(secretaries,office,etc.)closersupervisionTransitionPace——balancingworkwithpersonallifeAddedresponsibilityInfluencewithoutauthority—wearealwayssellingourideasImplementationChangesConsultingGenerallyRequiresaMajorTransitionfromYourPriorExperienceConsultingisGenerallyaMajor

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