说明分析讲稿2015年enhance club quality-kelly guo

1、AREA AND DIVISION DIRECTOR TRAININGEnhance Club Quality13 JUNE 2015 206CPSession AgendaQuality clubsDCP and MOTClub visits1Session ObjectivesDefine club quality and a positive member experienceExamine what contributes to club quality and a positive member experienceRelationship of Moments of Truth,

2、quality club and Distinguished Club ProgramConduct effective club visitsPropose solutions for club challenges23Quality ClubMember ExperienceWhy did you join Toastmasters?Why have you stayed? Please consider the best aspect of your club.What makes a club a quality club?4Member ExperienceQuality club

3、satisfies members needs and goalsQuality club lead to membership retentionQuality club meetings make clubs successfulQuality club meetings are well planned, well attended, organized, and have funQuality club enable members to improve their communication and leadership skillsQuality clubs give member

4、s an opportunity to learn and grow4Definition of club quality Clubs that encourage and celebrate member achievement, provide a supportive and fun environment and offer a professionally organized meeting with variety to demonstrate high quality. In those clubs, officers are trained in all aspects of

5、club quality to ensure that members have access to a formal mentoring program, are provided evaluations that help them grow and are motivated to achieve their goals.Definition of club quality Clubs that encourage and celebrate member achievement, provide a supportive and fun environment and offer a

6、professionally organized meeting with variety to demonstrate high quality. In those clubs, officers are trained in all aspects of club quality to ensure that members have access to a formal mentoring program, are provided evaluations that help them grow and are motivated to achieve their goals.9Memb

7、ership, Education, and LeadershipMembershipThe Toastmasters education programClub leadership5Membership, Education, and Leadership5Toastmasters Education ProgramClub LeadershipMembershipQuality ClubHow can the club help its members meet their personal and professional education goals?How do club off

8、icers affect club quality and the member experience?How do clubs attract and retain members?11Membership, Education, and Leadership5Toastmasters Education ProgramDiscuss members education goals Focus on the education program and ensure members are aware of all the educational opportunitiesCreate edu

9、cation opportunities that match member needsRemind members of their meeting roles well in advanceOffer positive and constructive evaluationsAssign meeting roles to new membersClub LeadershipFoster a friendly, comfortable, and enjoyable meeting atmospherePublicize meeting agendas in advanceEncourage

10、lively, interesting, and productive meetingsPromote membership-building contests to keep membership strong so there are enough members to keep meetings dynamic and interestingRecognize members for plishments and contributionsMembershipRun membership building campaignsUse Toastmasters brand professio

11、nallyConduct SpeechcraftsPromote club meetingsInvite guests to club meetingsFamiliarize new members with the Toastmasters program immediately after they joinDCPEducation1. Two Competent Communicator (CC) awards2. Two more CC awards3. One Advanced Communicator Bronze (ACB), AdvancedCommunicator Silve

12、r (ACS), or Advanced CommunicatorGold (ACG) award4. One more ACB, ACS, or ACG award5. One Competent Leader (CL), Advanced LeaderBronze (ALB), Advanced Leader Silver (ALS), orDistinguished Toastmaster (DTM) award6. One more CL, ALB, ALS, or DTM awardDCP Membership7. Four new members8. Four more new m

13、embersTraining 9. A minimum of four club officers trained during each of the two training periods Administration10. On-time payment of membership dues paniedMembership, Education, and Leadership5Toastmasters Education ProgramDiscuss members education goals Focus on the education program and ensure m

14、embers are aware of all the educational opportunitiesCreate education opportunities that match member needsRemind members of their meeting roles well in advanceOffer positive and constructive evaluationsAssign meeting roles to new membersClub LeadershipFoster a friendly, comfortable, and enjoyable m

15、eeting atmospherePublicize meeting agendas in advanceEncourage lively, interesting, and productive meetingsPromote membership-building contests to keep membership strong so thereare enough members to keep meetings dynamic and interestingRecognize members for plishments and contributionsMembershipRun

16、 membership building campaignsUse Toastmasters brand professionallyConduct SpeechcraftsPromote club meetingsInvite guests to club meetingsFamiliarize new members with the Toastmasters program immediately after they join1) 2 CC,2) Addition 2CC3 & 4) 1AC and addition 1AC 5 & 6) 1CL and addition 1CL7)

17、4 new members8) Additional 4 new members9) Attend COT training10) Submit officer list and pay duesMoments of TruthFirst ImpressionMembership OrientationFellowship, Variety and CommunicationProgram Planning and Meeting OrganizationMembership StrengthAchievement Recognition6Membership, Education, and

18、Leadership5Toastmasters Education ProgramDiscuss members education goals Focus on the education program and ensure members are aware of all the educational opportunitiesCreate education opportunities that match member needsRemind members of their meeting roles well in advanceOffer positive and const

19、ructive evaluationsAssign meeting roles to new membersClub LeadershipFoster a friendly, comfortable, and enjoyable meeting atmospherePublicize meeting agendas in advanceEncourage lively, interesting, and productive meetingsPromote membership-building contests to keep membership strong so thereare en

20、ough members to keep meetings dynamic and interestingRecognize members for plishments and contributionsMembershipRun membership building campaignsUse Toastmasters brand professionallyConduct SpeechcraftsPromote club meetingsInvite guests to club meetingsFamiliarize new members with the Toastmasters

21、program immediately after they joinMembership OrientationFellowship, Variety and CommunicationProgram Planning and Meeting OrganizationAchievement RecognitionMembership Strength17Review16Define club quality Examine what contributes to club quality and positive member experienceRelationship between M

22、OT and club qualityRelationship between DCP and club quality183Club Visit19Club VisitsRaise club quality by visiting clubsUnderstand the club, DCP and offer supportUse Club Visit Report as a tool to review during club visits720Club VisitsBuild TrustGather informationFirst Club VisitAfter First Club

23、VisitSecond Club VisitAfter Second Club Visit721TrustBuild trust with clubs before and during club visitsBuilding trust results inClubs giving honest informationClubs being receptive to feedbackClubs see area governor as a resource822Gather InformationHow can area directors gather information about

24、a club before calling, emailing or visiting?623First Club VisitObservationsDistinguished Club GoalsDiscussion924After the First VisitAfter the first visitSubmit Area Directors Club Visit Report as soon as possibleReview and discuss club with the division directorContact club president to:Share obser

25、vationsCongratulate club on their successesIdentify how the district can support the club1225Second Club VisitObservationsWhat to look for on the second club visitWhat are the similarities or differences from first visit?Which issues are unresolved from the first visit?Which suggestions have been implemented?How is the club progressing in the DCP?Acknowledge plishments1326After the Second VisitAfter the second visitSubmit Area D