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MajorContents餐饮部InAWesternRestaurant在西餐厅???WesternrestaurantservicesI.Leading-inBACKNEXTWesternrestaurantservicesTherearedifferentkindsofwesternrestaurantservices.Somearesit-downservicesandsomecanbebothasit-downoneandastand-upone.Twoformsofmealsareusuallyprovided:alacarteandtabled’hote.Analacartemealisorderedcoursebycoursefromamenuwhereeachitemhasaseparatepricewhileatabled’hotemealhasafixedpriceforacompletemealorseveralcourses.I.Leading-inPREV.BACKII.WorkingProcedureBACKNEXTII.WorkingProcedure1.迎客。Goodmorning/afternoon/evening,Sir/Madam.早晨好/下午好/晚上好,先生/女士。Haveyougotareservation,please?请问有预订吗?Howmanypeoplearethereinyourparty?

请问一共多少位?2.领位。Thisway,please.请这边走。Followme,please.请跟我来。PREV.NEXTII.WorkingProcedure3.示坐。Wouldyoulikethistable?/Wouldyouliketosithere?喜欢坐这里吗?Sitdown,please.请坐。4.递餐牌。Here’sourmenu,Sir/Madam.Pleasetakeyourtime.先生/女士,请看餐牌。请慢慢看。5.铺餐巾。PREV.NEXTII.WorkingProcedure6.询问客人需要什么饮品。Wouldyoulikesomethingtodrinkfirst?/Howaboutsomethingtodrinkfirst?请问先喝点什么饮料吗?7.出饮品。Here’syourbeer/orangejuice/coke.Pleaseenjoy.这是您的啤酒/橙汁/可乐。请慢用。PREV.NEXTII.WorkingProcedure8.点菜。MayItakeyourordernow,Sir/Madam?先生/女士,请问可以为您点菜了吗?Whatwouldyouliketohave?请问您喜欢吃点什么?Howwouldyoulikeyourbeef,rare,medium,orwelldone?请问您点的牛肉要做几成熟?嫩一点,中等程度,还是老一点?Whichdressingdoyouprefer?Wehave....请问您喜欢哪一种调料?我们有……。PREV.NEXTII.WorkingProcedure9.复述点菜内容。Soyourorderis....Isthatcorrect,Sir/Madam?先生/女士,你点的是……对吗?Anythingelse,Sir/Madam?还要点其他东西吗,先生/女士?10.落单。11.摆放。12.派面包。13.上菜。Here’syour....Takeyourtime,please.这是您点的……,请慢用。PREV.NEXTII.WorkingProcedure14.添酒水,换烟灰缸。WouldyoucareforanotherTsingtaobeer?请问需要再来一瓶青岛啤酒吗?Wouldyoulikesomemoreorangejuice?请问需要加一杯橙汁吗?15.收餐碟。MayItakethisaway?我可以把这个拿走吗?PREV.NEXTII.WorkingProcedure16.上牙签,询问是否需要甜品、咖啡/茶。Wouldyouliketohavesomedessert?Wehave....请问喜欢吃点甜品吗?我们有……。Bytheway,howaboutsomeliqueur?/wouldyoulikesomecoffeeorteaafteryourdessert?顺便喝点儿餐后甜酒怎样?/用完甜品喝点儿咖啡或茶吗?17.上甜品、咖啡/茶。PREV.BACK(W:WaiterG:Guest)W:RomanceWesternRestaurant.Goodmorning!CanIhelpyou?G:Yes.IwouldliketobookatableforfourforthenextMonday,July21.W:Certainly,Sir.Whattimedoyoulikeyourtable?G:At6:30onnextMondayevening.W:MayIhaveyourname,please?III.DialoguesBACKNEXTDialogue1TakingReservationsbyTelephoneG:PleasebookitunderthenameofMr.William.W:Soit’sMr.William,atableforfourat6:30onnextMondayevening,January7.AmIright?G:That’sright.W:Thankyouforcallingus.Welookforwardtoseeingyousoon.III.DialoguesPREV.NEXTS:Goodevening,Sir.G:Goodevening!Wehaveareservationforatablefortwoat8o’clockunderthenameofMr.Bush.S:Justamomentplease.I’lltakealookatourreservationrecord.Yes,Mr.Bush.Atablefortwo,8o’clock.Wouldyoucomethiswayplease?G:Thankyou.III.DialoguesDialogue2GreetingandSeatingtheGuests(S:SeatinghostessG:Guest)PREV.NEXTW:Excuseme,areyoureadytoordernow,gentlemen?D:No,wearestilllookingatthemenu.Maybeyoucouldrecommendsomethingforthemaincourse.W:Certainly.TheT-bonesteakisverygood.Iwouldsuggestyoutrythat.D:That’sagoodidea.I’llhavetheT-bonesteak,mediumrare,please.W:Whatkindofpotatoeswouldyouliketogowithit?D:Baked,please.III.DialoguesDialogue3TakingOrders(W:WaiterD:Mr.DonnyB:Mr.Brown)PREV.NEXTW:Andwhatwillyourvegetablebe?D:I’llhavethecarrotsandbroccoli.W:Howabouttheappetizer?D:I’llhavethebakedsalmon.W:Wouldyoulikedessertorcheese?D:Dessert,please.W:WhatcanIgetyoufordessert?D:I’lltakeicecream.Strawberryicecream.W:Thankyou.III.DialoguesPREV.NEXTW:Whataboutyou,Sir?B:I’mnotmuchofabeefeater.I’dliketohavethegrilledlambchop.W:Mashed,boiledorbakedpotatoes?B:Boiled,please.W:Howaboutthevegetable?B:Makeitasparagusforme.W:Cheeseordessert?B:Cheese,please.III.DialoguesPREV.BACK西餐点菜服务注意事项1.多人点餐时,直接将菜单递给主宾;其他情况可实行女士或长者优先的原则。2.为顾客提供充足的时间选择,同时可适当推荐招牌菜品(HouseSpecialty)或当日特价菜品(Today’sSpecial)。对菜单上没有列出的可供菜品应作特别介绍。IV.TipsforServiceBACKNEXT3.接受点菜时需要确认客人的特殊要求,如

“Howwouldyoulikeyourbeefcooked,rare,medium,orwelldone”;

若是某道菜品制作时间较长,一定事先声明:“I’mafraiditwilltakesometimetoprepare.Doyoumindwaitingforabout15minutes?”

如果对方不愿耽误,可推荐其他菜品替代。4.点菜结束时要确认是合单还是分单结账:“Onebill,orseparatebill,please?”IV.TipsforServicePREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTalacarte零点餐 tabled’hote套餐coursen.一道菜 dressingn.色拉调料;配料dessertn.甜点 bakev.烤;烘carrotn.胡萝卜 broccolin.花椰菜appetizern.开胃菜品 salmonn.三文鱼V.Words&Expressionsstrawberryn.草莓 grillv.炙烤lambn.羔羊;小羊 chopn.排骨mashv.捣碎 boilv.煮asparagusn.芦笋 cheesen.奶酪PREV.NEXTV.Words&ExpressionsPREV.BACKVI.Exercises1.ExercisesBACKNEXT(1)makeout(2)le

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