商务谈判基本内容介绍

1、

教材

教材名称版本教材作者出版社ISBN号备注主要教材《国际贸易英语》（实用英语系列丛书）

约瑟芬·克林顿北京大学出版社(配磁带)7-301-04223-x

参考教材1商务谈判英语

李莹世界图书出版公司

7-5062-4174-9

参考教材2外贸英语实务

曹菱外语教学与研究出版社7-5600-1831-9

商务谈判——理论篇

什么是商务谈判？

谈判双方为达成一笔生意，提出交易的内容和条件，通过洽谈协商达成一致的行为和过程。*语言运用得当与否是成败的关键e.g.I)IwouldifIcould/Idon’tagreeII)Ican’tagree/Idon’tlikeit/Isthereanythingelse?谈判前应该有哪些准备？

TargetCountryBusinessPartnerQualifiedNegotiatorsProperPlanTargetCountryCulturebackgroundandeconomicsituationsPoliticalclimateofthecountryCurrentimportandexportstatisticsGovernmentpolicyoninternationaltradeInformationontradebarriersandrestrictions----MOFTEC(对外贸易经济合作部)/foreigntradecorporations/banks/newspapers/journalarticles----ChineseEmbassy/localbanks/theagent/localnewspaper/journalarticlesBusinessPartnerCreditreferenceBackgroundinformationBusinessrangeAnnualsalesvolumeMajorcustomersBusinessculture----bywritingtothereferencesprovidedbythecounterpart----byemployingaconsultingfirm

NegotiatorhasanoverallpictureoftheopponentQualifiedNegotiators

---familiarinternationaltradingprocess/experiencedindealingwithforeigncustomers/quickinmakingdecisions/wellinformedofthetransactiontheyaregoingtodealwithCommercial:price,deliverytermsTechnical:specification,programandmethodsofworkFinancial:termsofpayment,creditinsurance,bondsandfinancialguaranteesLegal:contractdocuments,termsofcontract,insurance,legalinterpretationHowmanymembersdoesateamneed?ProperPlan

----goodinformationandassessment

DefinethespecificnegotiatingobjectiveStatetheminimumacceptablelevelforeachofthemajoritemsIdentifytheteamleaderandothermembersofthenegotiatingteamSetforthtimeschedulesforimplementationEstablishthetimeperiodwithinwhichthenegotiationsshouldbeconcluded商务谈判的一般步骤有哪些？

1.InvitationtoOffer2.TheOffer3.TheCounter-offer4.AcceptanceInvitationtoOffer

---Inquiry:initiateapotentialtransactionPromotionalcommunication:advertisementsbemadethroughvariousmedias,salesliteratureandpricelistbedistributed,tradefairsbeusedtoexhibitcommodities.Inquiry:eachoneisasaleopportunitytofosterapotentiallong-termrelationship,soshowyourefficiencyandsincerity.----commodity’sname,quality,mode,thedesiredquantityanddeliverydateInvitationtoOffer---Inquiry:initiateapotentialtransactionFromabuyer:PleasequotethelowestpriceofCFRSingaporefor1000boxesoflargesizeMaxamDentalCreamattheearliestdelivery.Fromaseller:WecansupplyFlyingPigeonbrandbicycleswithshipmentinMay.Pleasefaxusifyouareinterested.Pleaseadvise…/pleasefaxadvice…Interestedin…please…Pleasequote…/pleaseoffer…Wecansupply…2.TheOffer----expressionofthewishesofthesellerorbuyertosell/buyparticulargoodsunderstatedtermssuchasquantity,price,timeofshipment,termofpaymentSellingoffer卖方方发盘buyingoffer/bid买方发发盘Definiteoffer/firmoffer实盘:adetaileddescriptionoftheitem,price,currency,packaging,minimumormaximumquantity,quality,shippingdate,mode,termsofpayment,atimeframeduringwhichyourofferisavailableIndefiniteoffer/non-firmoffer----““subjecttoourfinalconfirmation”,“forreferenceonly”FirmofferDearMr.Satin,Wearegladtohavereceivedyourfaxof10April,inquiringforFlyingPigeonbrandbicycles.Inreply,wewouldliketooffer,subjectstoyourreplyreachingusbeforetheendofthismonth,thefollowing:20’Men’sstyle@US$25perset…Paymentterm:ByL/Catsighttobeopenedthroughabanktobeapprovedbyus.Shipment:October/November1998,providedthecoveringL/Creachesusbytheendofthismonth.TheabovepricesareunderstoodtobeonCIFCairobasisnet.Pleasenotethatwedonotallowanycommissiononourbicycles,butadiscountof5%maybeallowedifthequantityforeachspecificationismorethan1,000sets.Owingtothedurabilityandcompetitiveprices,ourFPbicycleshavewonpopularityallovertheworld.Wesuggestyourplacingorderswithoutdelay,sothatwemayguaranteethesupply,andyouwouldnotmissthechance.Welookforwardtoyourpromptreply.Non-firmofferDearMr.SatinThankyouforyourfaxof10April,inquiringforFPbrandbicyclesBasedonyourrequirement,wearequotingasfollows:20”Men’sstyle@US$25persetPaymentterms:ByL/Catsighttobeopenedthroughabanktobeapprovedbyus.Shipment:October/November1998,providedthecoveringL/Creachesusbytheendofthismonth.TheabovepricesareunderstoodtobeonCIFCairobasisnet.Pleasenotethatwedonotallowanycommissiononourbicycles,butadiscountof5%maybeallowedifthequantityforeachspecificationismorethan1,000sets.Theabovequotationismadewithoutengagementandissubjecttoourfinalconfirmation.Welookforwardtoyourearlyreply.3.TheCounter-offer----proposeanewsetoftermsforthetransactionormakeaconditionalacceptancebymakingsomechangesintheoffer.DearMr.Jones,WeareinreceiptofyourletterdatedonMay2,offeringus50metrictonsofthecaptionedgoodsatUS$350permetrictonontheusualterms.Inreply,weregrettoinformyouthatourbuyersinLondonfindyourpricemuchtoohigh.InformationindicatesthatsomeparcelsofIndianoriginhavebeensoldhereatalevelabout30%lowerthanyours.WedonotdenythatthequantityofChineseKernelsisbetter,butthedifferenceinpriceshouldnotbesobig.Tostepupthetrade,wecounterofferasfollows,subjecttoyourreplyreceivedbyusonorbefore30thMay.50metrictonsofgroundnutkernelsFAQ1998cropatUS$320perM/TCIFLondon,othertermsasperyourletterofMay2.Asthemarketisdeclining,werecommendyourimmediateacceptance.4.Acceptance---sendawrittenacceptance---indicateacceptanceoftheofferbyopeningaletterofcreditissuedinthecounterpart’sfavor.Sample:astandardformtoacknowledgetheofferThisistoacknowledgewiththanksyourorderNo.______receivedon_____.Weexpecttoship_______on______from______.Thanksfortheopportunitytobeofservicetoyou.谈判的原则及及注意事项1.坚持平等互利利的基本原则则(win-winconcept)2.语言文明礼貌貌，清晰易懂懂3.对象不同，开开场白不同(culturepatternsandnegotiationpatterns)4.多听少说5.态度坦诚，不不拐弯抹角商务谈判(补充内容)——实用篇I.ReadingPracticeDirections:Readthedialogueandtellwhichpartsofthedialoguecanbecalled“inquiry”,““offer”,“counteroffer”,or“acceptance””:A:Wehavelookedatyoursamplesandfeelinterestedinyourproducts.Canyoutellushowmuchyouwanttosellus?B:Ithinkyoumusthavenoticedthatourproductshavegoodqualityandourbrandnameisverycompetitive.Ourofferis$25each.A:Wehavetopointoutyourpriceisonthehighsideandit’’simpossibleforustopushanysalesatsuchaprice.B:Well,togetthebusinessdone,weplantomakesomeconcessions.Butifthequantityistoosmall,I’mafraidwecan’tmovemuch.What’sthesizeofyourorder?A:100pieces.B:Youarekidding.Don’tforgetyouarebuyingwatches,notmotorcycles.A:Wehavesomefinancialdifficultiesatthemoment.Ifyourpriceiscompetitiveandthequalityistothesatisfactionofthecustomers,substantialordersfromuswillfollow.B:Inthatcase,let’sconcludethetransactionatthepriceof$23each.A:It’’ssettled.II.SpeakingandWritingPractice1.Startinganinterview2.Askingforinformation3.Givinginformation4.Askingforopinion5.ExpressingOpinion6.Don’tunderstandsomebody’swords7.Markingsuggestions8.Acceptingproposals9.Rejectingproposals-------Tobecontinued.1.Startinganinterview:Let’sgetdowntobusiness,shallwe?Shallwebegin/start?MayIbeginbywelcomingyoutoourfactory?I’dliketoexpressourthankstoyourcoming.Perhapswe’dbettergetstarted/getdowntobusiness.Whereshallwestartourdiscussiontoday?Rightthen,Ithinkit’sabouttimewegotstarted.I’vecomeheretodiscussthepointofshippingtoday.2.AskingforinformationCouldyoutellmeabitaboutit?Wouldyoumindtellmehowthesegoodsshouldbepacked?Iwonderifyoucouldtellmewhatyouneed.Excuseme,doyouknowwhentoshipthegoods?Arethereanyotherpointsthatarebotheringyou?3.GivinginformationAsfarasIknow,thepresentmarketisratherfavorabletous.Well,inconfidence,Icantellyouthatwecanshipthegoodsintime.I’mafraidIdon’’tknow.I’venoidea,I’mafraid.Idon’thavethatinformationavailablejustnow.CanIcallyouback?4.AskingforopinionWhatareyourviewsonthis,John?Whatareyourfeelingson/aboutourprice?Whatdoyouknowaboutthat,Jim?What’’syouropiniononthismatter,Mr.Smith?What’’syourreactiontothistransaction?5.ExpressingOpinionI’msurethatthequalityisfine.I’mconvincedthatwecaneffectshipmentintime.Ithink/considerthatnobodywillbuythissortofproducts.Itseemstomethatweallneedtothinkmoreaboutthiswholematter.I’minclinedtothinkthatthemarketwillbefine.6.Don’tunderstandsomebody’’swordsIbegyourpardon?Sorry,couldyousaythatagain,please?I’mafraidIdon’’tfollowyou.Wouldyoumindrepeatingit?Couldyouspeakalittlemoreslowly?7.MarkingsuggestionsTheonlysolutionisthatyoumustreplacethedefectiveproducts.Iseenootheralternativebuttostopproduction.Irecommend/suggest/proposethatweshouldbuyanewcomputer.ItmightbeagoodideatoextendtheLetterCredit.Onesolutionwouldbetosendyouourtechniciantorepairthemachine.8.AcceptingproposalsI’m(completely)infavourofthat.I’veabsolutelynoobjections.I’msurethat’sthebestsolution/idea.Soundsfine.Good/Greatidea.9.RejectingproposalsThat’sjustnotfeasible.Ireallycan’’tacceptthat.I’mafraidthatIcan’’tacceptthat.IwouldifIcould.Isthereanythingelse?PracticeDirections:Makeadialogueonthefollowingsituationusingthekeywordsgivenbelow:Situation:Jackwantstoorder800metrictonsofapplesfromChina.Mr.LifromChinaNationalImport&ExportCorporationmakestheofferat4,000yuanpertonCIFBoston.Jackmakeshiscounter-offerat3,800yuanpertonCIFBoston.Afterafacetofacenegotiation,theyconcludethebusinessat3,900yuanpertonCIFBoston.Keywords:order,offer,counteroffer,reasonable,quality,lowestquotation,businessrelation,meeteachotherhalfwaySample:L:Hello,Jack.Gladtomeetyou.J:Hello,Mr.Li.Gladtomeetyou,too.L:Whatareyouinterestedinthistime?J:Iwanttoorder800metrictonsofapples.Couldyouletushaveanideaofyourlowestquotation?L:Certainly.It’s4,000yuanpermetrictonCIFBoston.J:Tobefrankwithyou,thepriceyouquotedisratheronthehighside.L:Takingthequalityintoconsideration,youwillfindourpricequitereasonable.Well,what’syourcounter-offer?J:I’mafraidIcan’tnotacceptthisprice,butconsideringourgoodbusinessrelationshipoverthepastfewyears,let’smeeteachotherhalfway.L:Inordertoconcludethebusiness,Iagreewithyou.J:Whenwouldyoulikethegoodstobeshipped?L:BettershipbylateSeptember.O.K?J:Thankyou,Mr.Li.Seeyoutomorrowthen.L:Seeyoutomorrow.Attention:ThedeadlineofHomework(I):Oct.27thThedeadlineofHomework(II):Nov.5th9、静夜四无无邻，荒居居旧业贫。。。12月-2212月-22Thursday,December22,202210、雨中黄黄叶树，，灯下白白头人。。。12:23:0312:23:0312:2312/22/202212:23:03PM11、以我独沈久久，愧君相见见频。。12月-2212:23:0412:23Dec-2222-Dec-2212、故人江海别别，几度隔山山川。。12:23:0412:23:0412:23Thursday,December22,202213、乍见翻翻疑梦，，相悲各各问年。。。12月-2212月-2212:23:0512:23:05December22,202214、他乡乡生白白发，，旧国国见青青山。。。22十十二二月202212:23:07下下午午12:23:0712月月-2215、比不不了得得就不不比，，得不不到的的就不不要。。。。十二月月2212:23下下午12月月-2212:23December22,202216、行动出出成果，，工作出出财富。。。2022/12/2212:23:0712:23:0722December202217、做前，，能够环环视四周周；做时时，你只只能或者者最好沿沿着以脚脚为起点点的射线线向前。。。12:23:07下下午12:23下下午12:23:0712月-229、没有失失败，只只有暂时时停止成成功！。。12月-2212月-22Thursday,December22,202210、很很多多事事情情努努力力了了未未必必有有结结果果，，但但是是不不努努力力却却什什么么改改变变也也没没有有。。。。12:23:0712:23:0712:2312/22/202212:23:07PM11、成功就就是日复复一日那那一点点点小小努努力的积积累。。。12月-2212:23:0712:23Dec-2222-Dec-2212、世世间间成成事事，，不不求求其其绝绝对对圆圆满满，，留留一一份份不不足足，，可可得得无无限限完完美美。。。。12:23:0712:23:0712:23Thursday,December22,202213、不知香积积寺，数里里入云峰。。。12月-2212月-2212:23:0712:23:07