《饭店实用英语》课件-scene-4

HotelPracticalEnglishScene4InformationServiceHotelPracticalEnglishScene41TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises42Ⅰ.FreeTalkSupposeyoustayinahotelandyouwillgoforajobinterviewtoday.Butyoudon’tknowwherethecompanyis,soyouaskthestaffattheInformationDesk.Buttheyalsohavenoideaaboutit.What’syourfeelingnow?It’saninformationagenow.Howdoyouthinkaboutit?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalkSupposeyoustayi3Ⅱ.HotelPracticalEnglishDialogue1

INeedaTickettoOsaka(A:ReceptionistB:Guest)A:Goodmorning,sir.AnythingIcandoforyou?B:Goodmorning.IneedsomeinformationabouttouringOsaka,Japan.A:TherearethreeflightstoOsakaweekly:Monday,Wednesday,andFriday.Whichdaydoyouprefer?B:Whichoneisdirect?A:TheflightsonMondayandFridayaredirect.WhenwereyouthinkingofflyingtoOsaka?B:IwouldpreferFriday.Willthisberoundtriporoneway?A:RoundtripreturningthefollowingMonday.Howwouldyouliketofly?Economy?Business?Orfirstclass?B:Firstclass,please.Whattimedoestheflighttakeoff?A:Theflightdepartsat11:20AMandarrivesinOsakaat6:40PMlocaltime.Ⅱ.HotelPracticalEnglishDial4Ⅱ.HotelPracticalEnglishB:Howmuchdoesoneairticketcost?A:$877.B:Good.Couldyougetmetwotickets?A:Sorry,sir.PleasegototheBeijingTravelServiceAgencyinourhotel.It’sonthegroundfloor.

大阪城Ⅱ.HotelPracticalEnglishB:H5Ⅱ.HotelPracticalEnglishDialogue2

HowFarIstheNearestPostOffice?(A:ReceptionistB:Guest)A:Goodafternoon,Madam.Wehaveaparcelnoticefromthepostofficeforyou.Hereitis.B:Thanks.Bytheway,couldyoupleasegetitforme?A:I’msorry,madam.Thisserviceisnotavailableinourhotel.Soyouhavetodoitbyyourself.B:That’sOK.Doyouknowhowmanydaysthepostofficecankeepit?A:Justthreedays.Ifyoucan’tpickitupontime,maybeyouhavetopayasmallfine.Thereisapostofficeinthebasement.Youcanhaveaclerkgetthepackageforyou.Butyouhavetopayfifteenyuanforit.B:Thanksfortheinformation.IthinkI’lldoitbymyself.Howfaristhenearestpostoffice?A:Justtenminutesbybike.B:Couldyoutellmehowtogetthere?A:Sure.First,crosstheroad.Andthengodownthestreet,throughonesupermarketandabighoteluntilyouseethetrafficlights.Thepostofficeisontheleft.B:OK.IthinkIcangetit.Ⅱ.HotelPracticalEnglishDial6Ⅱ.HotelPracticalEnglishA:Takeyourpassportandthisnoticewithyouwhenyougotherebecauseyou’llneedtoshowthemwhenyougetthepackage.B:Oh,Isee.Thanksalot.A:It’smypleasure.Ⅱ.HotelPracticalEnglishA:T7Ⅲ.TextInformationDeskTheInformationDeskisonepartoftheFrontOffice.Thegeneralresponsibilityistoofferinformation,directionandsuggestiontocustomersquicklyandconsiderately.Staffworkinginthisbranchshouldbeabletoworkindependentlyandrespondtothecustomers’inquiriesasaccuratelyaspossible.Atthesametime,theyshouldlearnandmastertheknowledgeofquestionsregardingordinances,regulations,policiesasrelatedtothehotelsothattheycangiveresponsestothecustomers’questionsimmediately.StaffattheInformationDeskarealsocalledreceptionist.Theyshouldabletoprovidealltheinformationontheirhometownfortheguestssuchastheinformationontheairport,thestation,thecinema,tourismandsoon.Guestsmaybestressedbythefrustrationsofunfamiliarsurroundings,uncleardirectionsorunfamiliarpublictransportation.ThereceptionistattheInformationDeskshouldbeconsiderateofthetravelerunderthesecircumstancesandcanrecognizeanxiety,restlessness,andhostilityandrespondtotheminapositive,understandingmanner.Ⅲ.TextInformationDesk8Ⅲ.TextEachcustomerhastheirspecialneed,soitisextremelyimportanttoofferdifferentinformationthatcanhelpeachpersontomaketheirstayhappyandtheiroutgoingconvenient.Thisisafantasticaidforallthecustomers.

Inoneword,what’sprimarilyneededasareceptionistattheInformationDeskisgoodathandlinginformationandgoodatdealingwithpeople.Iftherequestsandquestionsarebeyondyourknowledge,youcanneversaynototheguest.Youshouldcontacttherelateddepartmentorcompanypositivelyandthengivetheguestasatisfactoryanswer.Ⅲ.TextEachcustomerhasthei9Ⅳ.Exercises

Role-playactivityThefollowingisarole-playactivitytopracticeprovidingtheinformationonthehotelfortheguest.Dividetheclassintotwogroups:hotelreceptionistsandguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.

A:Goodafternoon.WhatcanIdoforyou,sir?B:Goodafternoon.MayIhaveabrochureofyourhotel?A:Ofcourse,sir.Hereyouare.B:Thanks.MyfriendswillcomeonbusinessnextweekfromFrance.SoIwanttoknowsomethingaboutyourhotelservice.Whatstarisyourhotel?A:It’safive-starhotel.Thefullyequippedbusinesscentercoverseverythingfromtranslationtofax.Andtheelegantdesignandwarmservicemakeguestsfeelathome.B:Whatkindofroomsdoyouhave?A:Thereare500international-standardrooms.Forexampledoubleroom,minisuite,deluxesuiteandpresidentialsuite.Ⅳ.ExercisesRole-playactivi10Ⅳ.Exercises

A:Howaboutotherservices?B:Ourhotelhasbothbusinessandrecreationfacilitiessuchasrestaurants,meetingroomsofdifferentsizes,famousbrandchainstoresandfitnesscenter.Soit’sthebestchoiceforbusinessorrecreation.A:Thatsoundsgreat.Whatistherateforthedoubleroom?B:600yuanpernight.Weprovidehighqualitylodgingfacilitieswithcompetitiveprices.A:Thanksalot.I’llbookaroomformyfriendsinyourhotelnow.Ⅳ.ExercisesA:Howaboutoth11Ⅴ.CaseStudyWhereIstheRestaurant?Aguest(A)ishungrynow.Heislookingfortherestaurant.Thereceptionist(B)attheInformationDeskishelpinghimnow.A:Excuseme,whereistherestaurant?B:WehaveaChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer,sir?A:I’dliketotrysomeChinesefoodtoday.IheardthereareeightcuisinesinChina.Isthatright?B:Yes,sir.Chinacoversalargeterritoryandhasfifty-sixnationalities,henceavarietyofChinesefoodwithdifferentbutfantasticandmouthwateringflavor.A:Oh,it’swonderful.Couldyouintroducesomeofthemtome?B:Ofcourse,sir.SichuancuisineisoneofthemostfamousChinesecuisinesintheworld.MostChinesepeoplelikeitverymuch.A:What’sthecharacteristicofit?B:It’scharacterizedbythespicyandpungentflavor.Anditemphasizesontheuseofchili.A:Ithinkit’stoohot.Ⅴ.CaseStudyWhereIstheRest12Ⅴ.CaseStudyB:You’reright,sir.Butit’sverytasty.Whatdoyouusuallyliketoeat?A:Ilikeseafood.B:Jiangsucuisinewillbeyourfavorite,sir.Itchoosesaquaticsasthemainingredients.Andtheflavorislight,fresh,sweetandwithdelicateelegance.A:Itseemstobeverydelicious.Iwanttotryitnow.B:You’relucky,sir.WehaveadistinguishedcookwhoisgoodatJiangsucuisine.A:IstheChineserestaurantopennow?B:Yes,it’sonthesecondfloor.Ⅴ.CaseStudyB:You’reright,13Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.

Theguestwillhavedinnerin1today.SinceChina’slocaldisheshavetheirowntypicalcharacteristics,generally,Chinesefoodcanberoughlydividedinto2.ThemajorfeatureofSichuancuisineis3..Shellfisharethe4.

Jiangsucuisine.Ifyougoto5.,youwillseetheChineserestaurant.Ⅴ.CaseStudyReadtheaboveco14

Ⅵ.HomeReadingHotelInformationService

SummerPalaceHotelisaspaciousresorthotellocatedonthebanksoftheYangtzeRiver.Thehoteloffers

a

complimentaryshuttleserviceconnectingtothecity’sentertainmentandmajorshoppingareasintwentyminutes.Thereare600luxuriouslyappointedguestroomsandsuitesthatcommandpanoramicriverviews.Alltheroomsarecomplementedbyexcellentfacilities.TherangeofcuisineincludesChineseattheEmpireandFrenchattheDeerHarbour,whichareofferedattheriverside.ForyourreservationattheSummerPalaceHotel,pleaseselectthedatesofyourstayandcompleteoursecureonlinebookingform.

Thefollowingistheinformationofourhotel.Therearenon-smokingroomsandsmokingroomsinourhotel.Dailynewspaperissendtoeveryroomwithoutanycharge.Therearedifferentfacilitiesthatareavailableineachroom:bathtub,aircondition,desk,hairdryer,ironingboard,televisionandminibar.Eachguestcangetcomplimentarybottledwatereveryday.Youcanenjoyseparateshowerandtubintheroom.Wirelessinternetaccessandinternetaccessareofferedinourhotel.Ifyouareamousepotato,

youcansurftheinternetfreely.Ⅵ.HomeReadingHotelInforma15

Ⅵ.HomeReading

Therecreationalactivitieslistedbelowareavailableattheresort:massage,fitnessfacilities,sauna,tenniscourtsandpooloutdoor.SummerPalaceHotelisthebestchoiceforyourholidays.Itbeckonstoyou.Come,please!Ⅵ.HomeReadingTher16

Ⅵ.HomeReadingDecidewhetherthestatementsaretrue(T)orfalse(F)afterreadingthepassageabove.1.TheSummerPalaceHotelisbytheYangtzeRiver.（）2.ItisveryfarfromtheSummerPalaceHoteltotheshoppingmall.（）3.Therearesixtyhundredkindsofroomsforyoutochoose.（）4.Ifyouareasmoker,youcan’tgetaroominthishotel.（）5.YoucansearchanythingthatyouneedontheInternetinthishotel.（）Ⅵ.HomeReadingDecidewhethe17Thankyou!Thankyou!18HotelPracticalEnglishScene4InformationServiceHotelPracticalEnglishScene419TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises420Ⅰ.FreeTalkSupposeyoustayinahotelandyouwillgoforajobinterviewtoday.Butyoudon’tknowwherethecompanyis,soyouaskthestaffattheInformationDesk.Buttheyalsohavenoideaaboutit.What’syourfeelingnow?It’saninformationagenow.Howdoyouthinkaboutit?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalkSupposeyoustayi21Ⅱ.HotelPracticalEnglishDialogue1

INeedaTickettoOsaka(A:ReceptionistB:Guest)A:Goodmorning,sir.AnythingIcandoforyou?B:Goodmorning.IneedsomeinformationabouttouringOsaka,Japan.A:TherearethreeflightstoOsakaweekly:Monday,Wednesday,andFriday.Whichdaydoyouprefer?B:Whichoneisdirect?A:TheflightsonMondayandFridayaredirect.WhenwereyouthinkingofflyingtoOsaka?B:IwouldpreferFriday.Willthisberoundtriporoneway?A:RoundtripreturningthefollowingMonday.Howwouldyouliketofly?Economy?Business?Orfirstclass?B:Firstclass,please.Whattimedoestheflighttakeoff?A:Theflightdepartsat11:20AMandarrivesinOsakaat6:40PMlocaltime.Ⅱ.HotelPracticalEnglishDial22Ⅱ.HotelPracticalEnglishB:Howmuchdoesoneairticketcost?A:$877.B:Good.Couldyougetmetwotickets?A:Sorry,sir.PleasegototheBeijingTravelServiceAgencyinourhotel.It’sonthegroundfloor.

大阪城Ⅱ.HotelPracticalEnglishB:H23Ⅱ.HotelPracticalEnglishDialogue2

HowFarIstheNearestPostOffice?(A:ReceptionistB:Guest)A:Goodafternoon,Madam.Wehaveaparcelnoticefromthepostofficeforyou.Hereitis.B:Thanks.Bytheway,couldyoupleasegetitforme?A:I’msorry,madam.Thisserviceisnotavailableinourhotel.Soyouhavetodoitbyyourself.B:That’sOK.Doyouknowhowmanydaysthepostofficecankeepit?A:Justthreedays.Ifyoucan’tpickitupontime,maybeyouhavetopayasmallfine.Thereisapostofficeinthebasement.Youcanhaveaclerkgetthepackageforyou.Butyouhavetopayfifteenyuanforit.B:Thanksfortheinformation.IthinkI’lldoitbymyself.Howfaristhenearestpostoffice?A:Justtenminutesbybike.B:Couldyoutellmehowtogetthere?A:Sure.First,crosstheroad.Andthengodownthestreet,throughonesupermarketandabighoteluntilyouseethetrafficlights.Thepostofficeisontheleft.B:OK.IthinkIcangetit.Ⅱ.HotelPracticalEnglishDial24Ⅱ.HotelPracticalEnglishA:Takeyourpassportandthisnoticewithyouwhenyougotherebecauseyou’llneedtoshowthemwhenyougetthepackage.B:Oh,Isee.Thanksalot.A:It’smypleasure.Ⅱ.HotelPracticalEnglishA:T25Ⅲ.TextInformationDeskTheInformationDeskisonepartoftheFrontOffice.Thegeneralresponsibilityistoofferinformation,directionandsuggestiontocustomersquicklyandconsiderately.Staffworkinginthisbranchshouldbeabletoworkindependentlyandrespondtothecustomers’inquiriesasaccuratelyaspossible.Atthesametime,theyshouldlearnandmastertheknowledgeofquestionsregardingordinances,regulations,policiesasrelatedtothehotelsothattheycangiveresponsestothecustomers’questionsimmediately.StaffattheInformationDeskarealsocalledreceptionist.Theyshouldabletoprovidealltheinformationontheirhometownfortheguestssuchastheinformationontheairport,thestation,thecinema,tourismandsoon.Guestsmaybestressedbythefrustrationsofunfamiliarsurroundings,uncleardirectionsorunfamiliarpublictransportation.ThereceptionistattheInformationDeskshouldbeconsiderateofthetravelerunderthesecircumstancesandcanrecognizeanxiety,restlessness,andhostilityandrespondtotheminapositive,understandingmanner.Ⅲ.TextInformationDesk26Ⅲ.TextEachcustomerhastheirspecialneed,soitisextremelyimportanttoofferdifferentinformationthatcanhelpeachpersontomaketheirstayhappyandtheiroutgoingconvenient.Thisisafantasticaidforallthecustomers.

Inoneword,what’sprimarilyneededasareceptionistattheInformationDeskisgoodathandlinginformationandgoodatdealingwithpeople.Iftherequestsandquestionsarebeyondyourknowledge,youcanneversaynototheguest.Youshouldcontacttherelateddepartmentorcompanypositivelyandthengivetheguestasatisfactoryanswer.Ⅲ.TextEachcustomerhasthei27Ⅳ.Exercises

Role-playactivityThefollowingisarole-playactivitytopracticeprovidingtheinformationonthehotelfortheguest.Dividetheclassintotwogroups:hotelreceptionistsandguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.

A:Goodafternoon.WhatcanIdoforyou,sir?B:Goodafternoon.MayIhaveabrochureofyourhotel?A:Ofcourse,sir.Hereyouare.B:Thanks.MyfriendswillcomeonbusinessnextweekfromFrance.SoIwanttoknowsomethingaboutyourhotelservice.Whatstarisyourhotel?A:It’safive-starhotel.Thefullyequippedbusinesscentercoverseverythingfromtranslationtofax.Andtheelegantdesignandwarmservicemakeguestsfeelathome.B:Whatkindofroomsdoyouhave?A:Thereare500international-standardrooms.Forexampledoubleroom,minisuite,deluxesuiteandpresidentialsuite.Ⅳ.ExercisesRole-playactivi28Ⅳ.Exercises

A:Howaboutotherservices?B:Ourhotelhasbothbusinessandrecreationfacilitiessuchasrestaurants,meetingroomsofdifferentsizes,famousbrandchainstoresandfitnesscenter.Soit’sthebestchoiceforbusinessorrecreation.A:Thatsoundsgreat.Whatistherateforthedoubleroom?B:600yuanpernight.Weprovidehighqualitylodgingfacilitieswithcompetitiveprices.A:Thanksalot.I’llbookaroomformyfriendsinyourhotelnow.Ⅳ.ExercisesA:Howaboutoth29Ⅴ.CaseStudyWhereIstheRestaurant?Aguest(A)ishungrynow.Heislookingfortherestaurant.Thereceptionist(B)attheInformationDeskishelpinghimnow.A:Excuseme,whereistherestaurant?B:WehaveaChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer,sir?A:I’dliketotrysomeChinesefoodtoday.IheardthereareeightcuisinesinChina.Isthatright?B:Yes,sir.Chinacoversalargeterritoryandhasfifty-sixnationalities,henceavarietyofChinesefoodwithdifferentbutfantasticandmouthwateringflavor.A:Oh,it’swonderful.Couldyouintroducesomeofthemtome?B:Ofcourse,sir.SichuancuisineisoneofthemostfamousChinesecuisinesintheworld.MostChinesepeoplelikeitverymuch.A:What’sthecharacteristicofit?B:It’scharacterizedbythespicyandpungentflavor.Anditemphasizesontheuseofchili.A:Ithinkit’stoohot.Ⅴ.CaseStudyWhereIstheRest30Ⅴ.CaseStudyB:You’reright,sir.Butit’sverytasty.Whatdoyouusuallyliketoeat?A:Ilikeseafood.B:Jiangsucuisinewillbeyourfavorite,sir.Itchoosesaquaticsasthemainingredients.Andtheflavorislight,fresh,sweetandwithdelicateelegance.A:Itseemstobeverydelicious.Iwanttotryitnow.B:You’relucky,sir.WehaveadistinguishedcookwhoisgoodatJiangsucuisine.A:IstheChineserestaurantopennow?B:Yes,it’sonthesecondfloor.Ⅴ.CaseStudyB:You’reright,31Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.

Theguestwillhavedinnerin1today.SinceChina’slocaldisheshavetheirowntypicalcharacteristics,generally,Chinesefoodcanberoughlydividedinto2.ThemajorfeatureofSichuancuisineis3..Shellfisharethe4.

Jiangsucuisine.Ifyougoto5.,youwillseetheChineserestaurant.Ⅴ.CaseStudyReadtheaboveco32

Ⅵ.HomeReadingHotelInformationService

SummerPal