公共图书馆绩效评价ppt课件

1、Public Library Assessment公共图书馆绩效评价讨论大纲绩效评价定义和重要性评价方式评价的方法,规范,和工具公共图书馆高校图书馆1.Public Library Assessment公共图书馆绩效评价图书馆效力的绩效评价可以协助我们在管理中，可以有足够的数据、现实、调查和分析来协助我们做出明智的决议，从而最大限制地发扬图书馆资源和效力的效益。“Decisions are based on facts, research, and analysis, and where services are planned and delivered in ways that maxim

2、ize positive outcomes and impacts for customers and stakeholders.2.Why We Evaluate? 为什么评价A desire to expand services 扩展效力 A desire to improve management & prioritize services 改善运营, 区分效力优先次序 An interest in know the impact of services & programs 了解效力和方案的影响力 Being responsive to a funding agency 对资助单位及时

3、反响3.U.S. Institute of Museum and Library Services 联邦博物馆和图书馆效力机构2007 年资料Measurement & Evaluation衡量尺度与评价4.The Assessment Paradigm 评价方式Resources Capability Utilization Impact 资源 过程 运用 影响Resources: input measures 资源: 投入评价Capability: processing measures 过程: 过程评价Utilization: output measures 运用: 产出评价Impact

4、: outcome measures 影响: 效果评价Measurement & Evaluation衡量尺度与评价5.Input measures: resources allocated (annual budget, size of collection, number of staff) 投入评价: 资源配置 (年度预算, 馆藏规模,人均图书经费,每千人馆员数量) Process measures: transform resources into activities (quantify time or cost to perform specific task or activit

5、y such as ordering, receiving, cataloging) 过程评价: 把资源转化为活动 (完成某项义务比如订书, 收书, 编目所需的时间, 费用)Measurement & Evaluation衡量尺度与评价6.Output measures: how inputs and processes utilized (annual circulation, number of reference questions answered, number of users served产出评价: 投入和过程中的运用 (年流通量,人均访问次数咨讯问题数, 效力对象人数)Outc

6、ome measures: difficult to assess, related to both individual served and to community效果评价: 比较难以评价,和效力对象和社区有关Measurement & Evaluation衡量尺度与评价7.What can we evaluate?评价什么?How much we do: statistics 做多少: 统计数字 How well we do: customer satisfaction, quality benchmarks & standard做得怎样: 顾客称心度, 质量基准点和规范8.What

7、we are worth: ROI, cost benefit 价值: 投资收益率, 资本利益Why we matter: outcomes measurement, assessment of impact 重要性: 效果评价,影响评价9What can we evaluate?评价什么?.Tools Used for Assessment评价的方法和工具The Public Library Service: IFLA/UNESCO Guidelines for Development 2001公共图书馆效力: 国际图联/结合国科教文组织开展准那么10.The New Planning fo

8、r Results by Sandra Nelson for the Public Library Association 2001Tools Used for Assessment评价的方法和工具鼓励每个图书馆开展本人的目的，以反映社会需求为市民效力：根本识字，企业和职业信息，商品，社会推介，消费者信息，文化认识，当前主题和标题，正规学习的支持，普通讯息，政务信息，信息素养，终身学习，当地的历史和家谱11.Public Library Data Service Statistical Report (美国公共图书馆协会出版)公共图书馆数据效力统计报告Tools Used for Assess

9、ment评价的方法和工具12.U.S. State Standards each different 美国各州的规范-每个州都不同Standards for Illinois Public libraries以伊利诺伊州公共图书馆的规范为例Tools Used for Assessment评价的方法和工具13.Staffing levels 图书馆职工人数的规范Tools Used for Assessment评价的方法和工具14 Base 基准 Minimum 最低限制 Growing 开展中 Established 确立 Advanced 先进例子: 效力人口 8,500人开展中的图书馆.

10、Hours of services by population 按人口计算的图书馆开放时间Tools Used for Assessment评价的方法和工具15例子: 效力人口 8,500人开展中的图书馆.Library collection levels 图书馆馆藏规范Tools Used for Assessment评价的方法和工具16例子: 效力人口 38,000人确立中的图书馆.Who uses the standards谁会运用这些规范？ Guide for librarians, library staff, and board trustees during budget pre

11、paration and strategic planning 图书馆人员,管理者, 董事会为预备预算, 制定方案 Reveal library strengths and weaknesses了解优点和短处Tools Used for Assessment评价的方法和工具17.Who uses the standards谁会运用这些规范？ Guide for librarians, library staff, and board trustees during budget preparation and strategic planning 图书馆人员,管理者, 董事会为预备预算, 制定

12、方案 Reveal library strengths and weaknesses了解优点和短处Tools Used for Assessment评价的方法和工具18.How are standards used?规范怎样运用？ Review, reflect, and refine library s service philosophy and strategic planning 经常检查, 修正 Director uses to share librarys progress as well as recommend changes to library board管理者用来指点任务

13、并提出改良任务的建议Tools Used for Assessment评价的方法和工具19.How are standards used?怎样运用？ Library staff meetings focus on standards to enhance staffs understanding of librarys service philosophy馆员会议讨论使一切官员都了解图书馆效力目的Tools Used for Assessment评价的方法和工具20.U.S. Institute of Museum and Library Services联邦博物馆暨图书馆效力机构 (公共图书

14、馆)National Center for Education Statistics国家教育统计中心数据h(高校图书馆)Statistics are collected from over 9,000 public libraries. Data are available for individual public libraries and are also aggregated to state and national levels对9000个公共图书馆进展统计. 提供的数据可以是个别馆的, 也可以是在州和国家为层次的Compare Public Libraries - Use sit

15、e to create reports comparing one library of interest to other libraries也可以选择公共图书馆进展数据比较并构成报告Tools Used for Assessment评价的方法和工具21.How Does Your Public Library Compare with Service Performance of Peer Groups 跟同类的图书馆比较Comparisons of service performance based on 5 input variable and 7 output variables.根

16、据5个输入变量和7个输出变量来对效力性能进展比较Tools Used for Assessment评价的方法和工具22.输入变量包括公共效力时数，馆员总数，由美图协认可的馆员数，总订阅数，书籍和期刊总数的。输出变量包括人均图书馆访问次数，儿童方案出席人次，儿童资料的流通量，收到的每千人的馆际互借数，馆际互借提供情况，总人均参考咨询量，人均图书总流通量Tools Used for Assessment评价的方法和工具23.Hennens American Public Library Ratings (HAPLR)美国亨氏公共图书馆等级评价系统 (haplr-index)Public Libra

17、ry Ratings公共图书馆等级评价Expend. per capita 经费Percent Budget to materials馆藏的经费比例Materials Expend. Per capita人均图书经费FTE staff per 1,000 popul任务人员 (每千人)Periodicals per 1000 residents 期刊 (每千人)Volumes per Capita图书Cost per circulation (low to high)流通费用 Visits per capita人均访问次数Collection turnover馆藏借还Circulation p

18、er FTE Staff Hour流通时间Circulation per Capita流通Reference per capita参考Circulation per hour每小时流通量Visits per hour 每小时访问人次Circulation per visit 每次访问流通量24.25HAPLR 美国亨氏公共图书馆等级评价系统输入输出.26.美国星级图书馆(Americas Star Libraries):libraryjournal/article/CA6705837.htmlStarted in 2021 Library Journal 始于 2021 年 (LJ)Measu

19、res 根据以下数据 (IMLS 2007):1. library visits人均访问次数 2. circulation人均流通次数 3. program attendance参与图书馆各种活动人次 4. public Internet computer uses 计算机的运用Total 258 listed as 3 star, 4 star, and 5 star libraries 全美国 258 个图书馆被评为三星,四星和五星级图书馆Recommended model 建议各图书馆馆长根据此星级规范衡量本馆任务Americas Star Libraries 美国星级图书馆27.ALA

20、 Presidential Citation for International Innovation 美国图书馆协会主席革新表扬Library Journal 图书馆学刊Library of the Year 年度最正确图书馆奖Movers & Shakers 推进者和抢手人物Carnegie/New York Times I Love My Librarian Award 由卡内基/纽约时报主办-我喜欢的图书馆员奖/Local outlets newspapers, etc.地方渠道，报刊新闻Special Awards 特别奖项28.Listening to Customers 倾听读者

21、的意见Surveys to measure customer expectations用户调查来衡量用户效力的期望Focus group interviews 焦点小组访谈Mining the automated systems自动化系统的资料采集Other ways 其他评价的方法29.Public libraries, outcomes and quality of life公共图书馆及其成果对生活质量的影响/measure/compendium/International Institute for Sustainable Development Sustainability Indic

22、ators国际可继续开展研讨所- 可继续性目的Libraries Enrich Life图书馆分富生活30.Tools Used for Assessment评价的方法和工具31Academic Libraries 高校图书馆Association of Research Libraries 研讨图书馆协会LibQUAL+ 图书馆效力质量评价MINES for Libraries 电子资源运用调查ClimateQUAL 图书馆任务环境质量评价.Decision about which indicates to use to measure quality of life by state or

23、 community is result of neighbor meetings or visioning project to provide consensus about important variables that contribute to communitys definition of well being运用哪些目的来衡量一个国家或社会的生活质量完全是由邻居会议产生的结果或者远景规划工程从而对有助于为社会福利做出奉献的重要要素达成共识。Libraries Enrich Life图书馆分富生活32.Jacksonville, Florida Quality of Life Project library circulation is an indicator (/)Libraries