国际酒店餐饮部西餐厅操作手册—2 Presenting menu

1、,STANDARD OF OPERATION PROCEDURE,DEPARTMENT: FOOD & BEVERAGE,SECTION: Western Restaurant,JOB TITLE: Hostess,TASK NO: HS. 02,TASK: Presenting menu,PAGE 1 OF 1,EQUIPMENT REQUIRED: Reservation Book & Western Restaurant Menu,WHAT TO DO,HOW TO DO,WHY TO DO1. Check the menu befo-,Hostess should check ever

2、y part of the menu after,Propeer hygiene will helpre presenting it to the ,it was returned from the guest and waiters. The ,ensure that our guests w- guest.,menu should always be clean, tidy and up-to-date.,ill have a good impressi- ,on of the restaurant.2. Presenting the menu ,Open to the first pag

3、e of the menu, never present,in a pleasant & profess-,a closed menu. If there are ladies in the group,Being courteous shows ional manner.,serve them first, gentleman next, host last.,our guests that we are ,Standing at the right side of the guest, bend the ,sincere.,upper body, show we opened menu i

4、n front of the,Shows respect & humility.,guest and say Excuse me, Madam / Sir, here is,our menu Use your right hand.,3. Introdure other stand-,If there is some other tent card or chefs recomm-,Try to sell more to maximing menu.,andation, show this to the guest also.,ize our guests enjoyment.,4. Intr

5、odure the service,Introdure the waiter to the guest This is # #, hell,Let the guest feel at ho-waiter of this section.,take good care of you during your lunch / dinner. ,me, friendly & warm.,or Please take your time to look through the men-,u frist, # # will be come to help you in 3 minutes.,Always

6、have a smile when talking to our guests.,Being humble will delight ,our guests.5. Leave the table.,After the introduction, give time to guest to look thr-,Disturbing our guests is ,ough the menu, leave the guest table quietly with ,rude and disrespectful.,smile.,Remarks:,When presenting menu, dont stand at the same,Showing respect is part ,place, should attend to indi