国际酒店客房管家部岗位职责说明书 H10_手烫工Presser_Hotel Level I to V_Chinese_HI-Done

1、酒店管理之家 Housekeeping 客房标准操作程序 Hotel Room Management Training Manual 国际酒店客房手册国际酒店客房手册 International Hotel Room Handbook 酒店管理之家 JOB OVERVIEW 职职位位概述概述 Responsible for pressing of all hotel and guest linen 负责对酒店和客人的所有布草进行手烫。 At HOTEL we want our guests to relax and be themselves which means we need you t

2、o: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking

3、ownership and going the extra mile 在，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： 展现真我：在与他人接触时真实自然、形象专业、积极乐观 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 积极行动：积极主动、尽职尽责并且要多做一步 DUTIES AND RESPONSIBILITIES 工作职责工作职责 Sorts hotel and guest linen for pressing 对酒店和客人的布草进行分类以便手烫 Ensures proper temperatu

4、re and pressure required as per the texture of the textile 根据织物的质地保证使用合适的温度和压力 Ensures timely pressing of all items 保证及时对所有物件进行手烫 Ensures machines and areas are kept in proper working order 保证机器和工作区域的秩序 Ensures all garments being pressed are in proper condition, else inform the supervisor, for suita

5、ble action to be taken 保证所有被烫衣物的良好状态，如有异常则通知主管，以采取适当应对措施 Ensures broken zippers, missing buttons are replaced 替换断开的拉链和丢失的钮扣 Ensures mending is done if necessary 如有必要须进行修补工作 Attends all staff training meetings as when directed by the superiors 如上级要求，则参加所有员工培训会 Reports health or safety hazards to the

6、Laundry Manager 向洗衣房经理汇报卫生或安全隐患 Room to have a great start 成功的开始 Presser 手烫工 Hotel Level: 酒店等级： I V 一一-五五 Department: 部门： Rooms Division 房务部房务部 Job Band: 职位等级： 10Reports To: 直属上级： Laundry Supervisor 洗衣房主管洗衣房主管 酒店管理之家 ACCOUNTABILITY 责任范围责任范围 Number of employees supervised 管理的员工管理的员工 Direct N.A. 直接 无

7、Indirect N.A. 间接 无 Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算年度经营利润和薪金预算 N.A. 无 Key Metrics 主要绩效指标主要绩效指标 N.A. 无 Decision Making Responsibilities (Decision Rights) 决策职责决策职责(决策权决策权) Within the authority as assigned for Hotel Band 10 role 酒店职位 10 级所拥有职权范围 QUALIFICATIONS AND REQUIREMENTS 任职要求任职要

8、求 Required Skills 技能要求技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工

9、和第三方 交往的能力。 Able to speak, read and write English 具有说，读和写英语的能力。 Qualifications 学历学历 Primary Education or equivalent 小学或相当学历 Experience 经验经验 Some laundry experience. 拥有一些洗衣房工作经验 The statements in this job description are intended to describe the essential nature and level of work being performed. The

10、y are not intended to be ALL responsibilities or qualifications of the job. Employee Name (print) 酒店管理之家 Employee Signature Date 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。 员工姓名(正楷) 员工签名 日期 酒店管理之家 酒店管理手册 前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办 开业、入职、招聘

11、、设计、程序、标准、开业、入职、招聘、设计、程序、标准、SOP 酒店管理之家 附件： 酒店各部门组织架构酒店各部门组织架构 总经理办公室:GM 人力资源部:HR 财务部:FN 销售部:S&M 餐饮部:F&B 前厅部:FO 客房部:HSKP 工程部:ENG 保安部:SEC 康乐部:ENT 市场传讯部 MC 酒店各职位英文缩写 Board Chairman (Director) 董事长 GM-GENERAL MANAGER 总经理 DGM-DUTY GENERAL MANAGER 副总 DOR-DIRECTOR OF ROOMS 客务部总监 AM-ASSISTANT MANAGER 大堂经理 FO-FRONT OFFICE 前厅部 DOM-DIRECTOR OF SALES&MARKETING 销售部总监 FOM-FRONT OFFICE MANAGER 前厅部经理 F&B-FOOD&BEVERAGE 餐饮部 CON-CONCIERGE 礼宾部 BC-BUSINESS CENTER 商务中心 ENG-ENGINEERING 工程部 HR-HUMAN RESOURCES 人力资