IT职业英语第二版课件：With Customers

WithCustomersSection1ReadingiPadinBusiness

2024/10/27IT职业英语1Contentssettingsandapps1configurationprofiles23Networkaccess4Apps2024/10/27IT职业英语2Vocabulary1.mail n.邮件2.contacts n.联系人3.calendar n.日历4.networkaccess n.网络接入，网络访问5.app(application的缩略) n.应用程序；应用软件2024/10/27IT职业英语3settingsandappsTouseiPadwithyourworkaccounts,youneedtoknowthesettingsyourorganizationrequires.IftheiPadcomesfromyourorganization,thesettingsandappsyouneedmightalreadybeinstalled,oryoumustinstallthem.2024/10/27IT职业英语4configurationprofilesOrganizationalsettingsandaccountsaretypicallyinconfigurationprofiles.Youmightbeaskedtoinstallaconfigurationprofilethatwassenttoyouinanemail.Whenyouopenthefile,iPadasksforyourpermission

toinstalltheprofile,anddisplaysinformationaboutwhatitcontains.2024/10/27IT职业英语5IfyourorganizationmightturnonAuto-Lockofipadandrequireyoutosetapasscodeinordertoprotecttheinformationintheaccountsyouaccess,youcan’tchangeiPadsettings.2024/10/27IT职业英语6YoucanseeyourprofilesinSettings>General>Profiles.Ifyoudeleteaprofile,allofthesettingsandaccountsassociatedwiththeprofilearealsoremoved,includinganycustomappsyourorganizationprovidedorhadyoudownload.2024/10/27IT职业英语7NetworkaccessAVPN(virtualprivatenetwork)providessecureaccessovertheInternettoprivateresources,2024/10/27IT职业英语8AppsGettheAppsinthefollowingway:built-inappsAppStorePre-paidredemptioncodefortheAppStorePurchaseAppStoreapplicensesdevelopcustomapps2024/10/27IT职业英语9Exercise1Trueorfalse1.()Youinstallaconfigurationprofilethatdoesnotsetupanaccountforyou.2.()TouseiPadwithyourwork,youdonotneedtoknowtheanysettingsyourorganizationrequires.3.()Ifyoudeleteaprofile,allofthesettingsandaccountsassociatedwiththeprofilearenotchanged.4.()AVPNprovidessecureaccessovertheLANtoprivateresources.5.()IFyourorganizationdevelopscustomapps,Youmayinstallthemfromawebpage.

Clicktoeditcompanyslogan.ThankYou!ThankYou!ThankYou!ThankYou!WithCustomersSectionTwoListeningListening1HelpcustomerstosolveproblemsTranscript1A:Iamverysorry,butIdon’tthinkIcansolvethisproblemrightnow.B:Whatdoyoumean?A:Theremustbesomethingwrongwithyourhardware.Iwillgetahardwarerepresentativeforyou.Iamreallysorryfortheinconvenience.B:It’snotabigdeal.Youhavedonealotforme.Justgetmetherightperson.Listening2ApologizetocustomersTranscript2A:Sorrytohavekeptyouwaiting,Lucy.Iwasonaoverseascall.B:That’sallright.Youmustbeverybusy.A:Well,Ihopeyouweren’tboredwhileIwasonthephone.B:Notreally.Iwasreadingthisnewbrochureofyours.Iamveryinterestedinyournewproduct.ThankYou!ThankYou!ThankYou!ThankYou!WithCustomersSection3Speaking2024/10/27IT职业英语18Speaking2024/10/27IT职业英语19Exercise61. Kevinpromisedtocallaclient-Mr.Jack-backyesterday,butheforgotto.WhatwouldhesayinhistelephoneconversationwithMr.Jack?Kevin:Hello,isthat

speaking?Mr.Jack:Thisishim.Kevin:Oh,Howareyou,Mr.Jack?IamterriblysorrythatI

.hadaheavyworktodoyesterday.Didyouwait

yesterday?Mr.Jack:Oh,that’sallright.Don’tmentionit.Ijustneedyoutofaxmeanewinvoice.Kevin:I’lldothatimmediately.Sorryfor

.

Mr.Jack:Don’tworryaboutit.2024/10/27IT职业英语202. Acustomer,Mr.White,iscallingJessicatomakeareservationforavisitingsupportrepresentative.Theproblemisthescheduleforthisweekisfull.Whatwouldtheysayinthissituation?Fillingtheblanksbelow.（一个客户，怀特先生，打电话给Jessica预约客服代表。但是本周的日程已经满了。在这种情形下他们会说什么？请填写下面的空格。）2024/10/27IT职业英语21Jessica:DELLcomputers._________________?Mr.White:Well,I’amcallingtomakeareservationforavisitingsupportrepresentative.There‘ssomethingwrongwithmynetworkadapter.Jessica:Allright.Whatdatewouldbe_____________?Mr.White:WhataboutthisFriday?Jessica:_________________,butthescheduleforthisweek_________________.WouldnextMonday_________________foryou?Mr.White:OK.IwillbeathomenextMonday.Thankyouverymuch.Jessica:You’re_________________.Haveaniceday.2024/10/27IT职业英语223. AclientwondersifshecanhaveavisitingsupportrepresentativeonThursday,andyouaresayingyestoher.2024/10/27IT职业英语23Exercise7Trytoapologizeforsomethingyoucan’tdoforacustomer.Respondingtootherpeople’sapologyrequirescertaintechniquesaswell.Humorandcomplimentsworkwell.Trytoimitatethispatternwithyourpartner.

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WithCustomersSection4WritingContents

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