标准解读
《GB/T 44479-2024 在线学习服务组织评价指南》旨在为在线学习服务提供一套系统化的评价标准。该标准适用于各类通过互联网平台提供教育或培训服务的机构，包括但不限于K12教育、高等教育、职业教育以及兴趣爱好类课程等。
根据此标准，在线学习服务组织将从多个维度接受评估，这些维度涵盖了服务质量、用户体验、技术支持、内容质量等多个方面。具体而言：
- 服务质量：考察在线学习平台是否能够稳定运行，是否存在频繁的技术故障；同时也会关注客服响应速度及解决问题的能力。
- 用户体验：衡量用户在使用过程中对于界面友好度、操作便捷性等方面的满意度，还包括对个性化推荐系统的有效性进行评价。
- 技术支持：涉及技术基础设施的安全性与可靠性，比如数据保护措施的有效性、网站加载速度等因素。
- 内容质量：不仅限于教学材料本身的质量（如准确性、时效性），还包括讲师资质审核机制、课程设计合理性等内容。
- 持续改进机制：鼓励机构建立反馈收集渠道，并基于用户意见不断优化产品和服务。
如需获取更多详尽信息，请直接参考下方经官方授权发布的权威标准文档。
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- 2024-09-29 颁布
- 2025-01-01 实施
文档简介
ICS03.080
CCSA12
中华人民共和国国家标准
GB/T44479—2024
在线学习服务组织评价指南
Guidanceforevaluatingtheonlinelearningserviceorganization
2024⁃09⁃29发布2025⁃01⁃01实施
国家市场监督管理总局
国家标准化管理委员会发布
GB/T44479—2024
目次
前言··························································································································Ⅲ
1范围·······················································································································1
2规范性引用文件········································································································1
3术语和定义··············································································································1
4评价对象·················································································································2
5评价原则·················································································································3
5.1公正性··············································································································3
5.2规范性··············································································································3
5.3有效性··············································································································3
5.4可靠性··············································································································3
6评价要素·················································································································3
6.1组织管理···········································································································3
6.2资源管理···········································································································3
6.3人员管理···········································································································4
6.4服务水平···········································································································4
7评价流程·················································································································4
7.1评价准备···········································································································4
7.2评价实施···········································································································5
7.3出具评价结果·····································································································5
7.4评价中止···········································································································5
8评价结果·················································································································6
8.1内容·················································································································6
8.2形式·················································································································6
附录A（规范性）组织管理评价要素················································································7
附录B（规范性）资源管理评价要素···············································································10
附录C（规范性）人员管理评价要素···············································································14
附录D（规范性）服务水平评价要素···············································································17
参考文献····················································································································20
Ⅰ
GB/T44479—2024
前言
本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规
定起草。
请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。
本文件由全国教育服务标准化技术委员会（SAC/TC443）提出并归口。
本文件起草单位：中国标准化研究院、中国教育科学研究院、安徽淘云科技股份有限公司、浙江大
学MBA教育中心、浙大城市学院、上海交通大学医学院附属上海儿童医学中心、北京语言大学、西安
财经大学、湖北省标准化与质量研究院、中国计量大学、北京中传坦途文化传媒有限公司、中国物品编
码中心、北京布局未来科技发展有限公司。
本文件主要起草人：侯非、陈如平、郑娟尔、王娜娜、刘庆升、谢小云、王小毅、杜健、鲍海君、徐向瑞、
叶扬、张超、戴之希、黄伟、付榕、杨洋、张宇群、熊唯、薄玮、钟如艳、柴明一。
Ⅲ
GB/T44479—2024
在线学习服务组织评价指南
1范围
本文件给出了在线学习服务组织评价的建议与指导，包括评价对象、评价原则、评价要素、评价流
程、评价结果。
本文件适用于在线学习服务组织评价活动的管理与实施。
2规范性引用文件
下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文
件，仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于
本文件。
GB/T20271信息安全技术信息系统通用安全技术要求
GB/T26997—2011非正规教育与培训的学习服务术语
GB/T33259数字印刷质量要求及检验方法
GB/T35273信息安全技术个人信息安全规范
CY/T111电子图书质量基本要求
ISO29995：2021教育与学习服务术语（Educationandlearningservices—Vocabulary）
3术语和定义
ISO29995：2021、GB/T26997—2011界定的以及下列术语和定义适用于本文件。
3.1
学习服务learningservice
促进学习的一系列活动。
[来源：ISO29993：2017，3.12]
3.2
在线学习服务onlinelearningservice
利用互联网技术、以时空分离为特征、建有学习资源和/或学习系统、配有服务人员和/或服务产品
的学习服务（3.1）。
[来源：ISO29994：2021，3.1，有修改]
3.3
组织organization
为实现一定目标、承担不同职责、具有不同权限、相互关联的个人或群体。
注：组织包括但
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