FDDLTE产品常见告警故障处理指导手册

pDLTE产品常见告警故障处理

指导手册

目录

1概述.................................................................................1

1.1手册说明.......................................................................1

1.2产品版本......................................................................1

2处理方式说明.........................................................................1

3告警处理指导.........................................................................3

3.1SCTP偶联断(198092230)...............................................................................................3

3.1.1告警原因...............................................................3

3.1.2处理措施...............................................................3

3.2S1断链告警(198094420)................................................................................................7

3.2.1告警原因...............................................................7

3.2.2处理措施...............................................................7

3.3X2断链告警(198094421)................................................................................................9

3.3.1告警原因...............................................................9

3.3.2处理措施...............................................................9

3.4小区退出服务(198094419).................................................................................................10

3.4.1告警原因..............................................................10

3.4.2处理措施..............................................................10

3.5基站退出服务(198094422).................................................................................................13

3.5.1告警原因..............................................................13

3.5.2处理措施..............................................................13

3.6网元断链告警(198099803)..................................................................................................14

3.6.1告警原因..............................................................14

3.6.2处理措施..............................................................15

3.7软件运行异常(198097604)............................................................................................20

3.7.1告警原因..............................................................20

3.7.2处理措施.............................................................20

3.8单板电源关断(198092057)............................................................................................21

3.8.1告警原因..............................................................21

3.8.2处理措施.............................................................21

3.9单板通讯链路断(198097060)........................................................................................23

3.9.1告警原因.............................................................23

3.9.2处理措施.............................................................23

3.10单板温度异常告警(198092213)..................................................................................23

3.10.1告警原因.............................................................23

3.10.2处理措施............................................................23

3.11进风口温度异常(198092042)......................................................................................23

3.11.1告警原因.............................................................23

3.11.2处理措施............................................................24

3.12RRU链路断(198097605).................................................................................................25

3.12.1告警原因.............................................................25

3.12.2处理措施............................................................25

3.13光口未接收到光信号(198092290)..............................................................................30

3.13.1告警原因.............................................................30

3.13.2处理措施............................................................30

3.14光模块接收光功率异常(198092431)...........................................................................33

3.14.1告警原因.............................................................33

3.14.2处理措施............................................................33

3.15光口接收帧失锁(198092286).....................................................................................36

3.15.1告警原因.............................................................36

3.15.2处理措施............................................................36

3.16天馈驻波比异常(198098465).....................................................................................39

3.16.1告警原因.............................................................39

3.16.2处理措施............................................................39

3.17GNSS天馈链路故障(198096836)..................................................................................44

3.17.1告警原因.............................................................44

3.17.2处理措施............................................................44

3.18GNSS接收机搜星故障(198096837)...............................................................................50

3.18.1告警原因.............................................................50

3.18.2处理措施............................................................50

3.19没有可用的空口时钟源(198092217)...............................................................................53

3.19.1告警原因.............................................................53

3.19.2处理措施............................................................53

3.20SNTP对时失败(198092014)...........................................................................................55

3.20.1告警原因...........................................................55

3.20.2处理措施...........................................................56

3.21单板不在位(198092072)...................................................................................................62

3.21.1告警原因.............................................................62

3.21.2处理措施............................................................62

3.22硬件类型和配置不一致(198092029)...............................................................................64

3.22.1告警原因.............................................................64

3.22.2处理措施............................................................64

3.23RRU未配置(198096551)..................................................................................................68

3.23.1告警原因.............................................................68

3.23.2处理措施............................................................68

3.24参数配置错误(198097511)...............................................................................................68

3.24.1告警原因.............................................................68

3.24.2处理措施............................................................68

3.25单板未配置(198092203)..................................................................................................74

3.25.1告警原因.............................................................74

3.25.2处理措施............................................................74

3.26RX通道异常(198098469).................................................................................................75

3.26.1告警原因.............................................................75

3.26.2处理措施............................................................75

3.27TX通道基带输入信号异常(198098473)..........................................................................76

3.27.1告警原因.............................................................76

3.27.2处理措施............................................................76

3.28天馈驻波比异常(198098465)...........................................................................................77

3.28.1告警原因.............................................................77

3.28.2处理措施............................................................78

3.29外部扩展设备故障(198098468)......................................................................................80

3.29.1告警原因.............................................................80

3.29.2处理措施............................................................80

3.30内部故障(198098467).......................................................................................................85

3.30.1告警原因.............................................................85

3.30.2处理措施............................................................85

3.31温度异常(198098466).......................................................................................................85

3.31.1告警原因...........................................................85

3.31.2处理措施...........................................................85

3.32温度异常(198097061).......................................................................................................86

3.32.1告警原因.............................................................86

3.32.2处理措施............................................................86

3.33基带单元处于初始化状态(198097050)............................................................................86

3.33.1告警原因.............................................................86

3.33.2处理措施............................................................86

3.34单板处于初始化状态(198092348)...................................................................................87

3.34.1告警原因.............................................................87

3.34.2处理措施............................................................87

3.35PA去使能(198098440)....................................................................................................87

3.35.1告警原因.............................................................87

3.35.2处理措施............................................................87

3.36小区关断告警(198094461)...............................................................................................89

3.36.1告警原因.............................................................89

3.36.2处理措施............................................................89

3.37CPU过载告警(198092391).............................................................................................90

3.37.1告警原因.............................................................90

3.37.2处理措施............................................................90

3.38CPU过载严重告警(198092390)......................................................................................91

3.38.1告警原因.............................................................91

3.38.2处理措施............................................................91

3.39初始化失败(198092070)..................................................................................................91

3.39.1告警原因.............................................................91

3.39.2处理措施............................................................91

3.40同步丢失(198092215).......................................................................................................93

3.40.1告警原因.............................................................93

3.40.2处理措施............................................................93

3.41单板硬件故障(198097004)................................................................................................94

3.41.1告警原因.............................................................94

3.41.2处理措施............................................................94

3.42性能数据入库延迟(15010001)....................................................................................94

3.42.1告警原因...........................................................94

3.42.2处理措施...........................................................94

3.43网元不支持配置的参数(198097510)...........................................................................99

3.43.1告警原因.............................................................99

3.43.2处理措施............................................................99

3.44配置数据和LICENSE授权不匹配(198097651).......................................................105

3.44.1告警原因............................................................105

3.44.2处理措施...........................................................105

3.45系统无可用LICENSE文件(198097670).................................................................107

3.45.1告警原因............................................................107

3.45.2处理措施...........................................................107

3.46LICENSE文件即将到期(198097673)......................................................................108

3.46.1告警原因............................................................108

3.46.2处理措施...........................................................108

3.47授权量即将超限(198094459)..................................................................................109

3.47.1告警原因............................................................109

3.47.2处理措施...........................................................109

3.48版本包故障(198097567)..........................................................................................109

3.48.1告警原因............................................................109

3.48.2处理措施...........................................................109

3.49找不到单板软件标识(198092397)............................................................................112

3.49.1告警原因............................................................112

3.49.2处理措施...........................................................112

3.50热补丁故障(198092396)..........................................................................................113

3.50.1告警原因............................................................113

3.50.2处理措施...........................................................113

3.51版本回退(198092395)................................................................................................114

3.51.1告警原因............................................................114

3.51.2处理措施...........................................................114

图目录

图3-1查看SCTP偶联号...............................................................4

图3-2运行“查询SCTP”命令.........................................................4

图3-3检查SCTP偶联参数配置.........................................................5

图3-4判断本端到对端的传输地址是否可达...............................................5

图3-5检查静态路由是否配置正确.......................................................6

图3-6排查SCTP链路所在的IP层参数是否配置正确.....................................6

图3-7检查是否SCTP偶联断...........................................................7

图3-8检查MCC、MNC是否配置正确...................................................8

图3-9检查TAC是否配置正确..........................................................8

图3-10检查eNodeBID是否配置正确...................................................9

图3-11检查邻接eNodeB是否配置了至本端的X2SCTP............................................................10

图3-12查询小区状态.................................................................11

图3-13查询运行版本是否正确.........................................................11

图3-14检查告警详细信息.............................................................12

图3-15解除小区关断.................................................................12

图3-16查询S1链路状态..............................................................13

图3-17检查是否有小区被关断.........................................................14

图3-18解除小区关断.................................................................14

图3-19检查和网管断链基站的范围.....................................................15

图3-20检查CPU/内存/硬盘等使用情况................................................16

图3-21使用Ping检查网管到网关通信是否正常.........................................16

图3-22查到对应的网元地址...........................................................17

图3-23检查是否能ping通该网元......................................................17

图3-24查看该网元的相关状态.........................................................18

图3-25查询链路状态.................................................................18

图3-26检查网元管理IP、基站IP层数据、OMC通道数据...............................19

图3-27用LMT检查基站的运行情况...................................................19

图3-28复位单板......................................................................20

图3-29复位对应产品进程.............................................................21

图3-30打开对应单板电源.............................................................22

图3-31将温度告警门限恢复为默认值..................................................24

图3-32进入“软件版本管理”.........................................................25

图3-33查询对应站点运行版本.........................................................25

图3-34对运行异常的版本进行处理.....................................................26

图3-35查看告警......................................................................26

图3-36查看BPL和RRU的类型.......................................................27

图3-37删除重新添加正确的类型.......................................................27

图3-38进行数据同步.................................................................27

图3-39检查“光口速率”和“光模块协议类型”........................................28

图3-40进行数据同步.................................................................28

图3-41打开动态管理.................................................................29

图3-42选择对应站点.................................................................29

图3-43对相应RRU进行复位.........................................................29

图3-44硬复位RRU.........................................................................................................................30

图3-45复位与该RRU连接的上级单板或RRU.............................................................................30

图3-46发起诊断测试.................................................................31

图3-47查看测试结果.................................................................32

图3-48判断故障的BPL/FS端口所在...................................................33

图3-49勾选光/点模块诊断............................................................34

图3-50查看测试结果.................................................................34

图3-51对RRU进行光/电模块诊断.....................................................35

图3-52查看测试结果.................................................................35

图3-53检查“光口速率”和“光模块协议类型”........................................37

图3-54判断故障的BPL/FS端口所在...................................................39

图3-55打开“诊断测试”.............................................................40

图3-56点击“组合测试”按钮.........................................................40

图3-57选择待测试RRU.................................................................................................................41

图3-58查看对应射频接口的驻波比.....................................................41

图3-59驻波比告警门限...............................................................42

图3-60记录发射功率设置.............................................................42

图3-61记录前向带宽值...............................................................43

图3-62后台更改其发射的ANT□..................................................................................................44

图3-63查看当前告警.................................................................45

图3-64查看告警信息.................................................................45

图3-65告警详细信息与处理建议.......................................................46

图3-66进入“诊断测试”.............................................................48

图3-67进入“组合测试”.............................................................48

图3-68选择测试内容.................................................................49

图3-69测试结果......................................................................49

图3-70查看当前告警.................................................................50

图3-71查看告警信息.................................................................51

图3-72查看告警详细信息和处理建议...................................................51

图3-73查看告警详细信息和处理建议...................................................52

图3-74查看当前告警.................................................................53

图3-75查看处理建议.................................................................54

图3-76查看相关的处理建议...........................................................54

图3-77查看相关处理建议明细.........................................................55

图3-78查看时间设备配置.............................................................56

图3-79查看当前告警.................................................................56

图3-80查看当前告警详情.............................................................57

图3-81查看告警详情和处理建议.......................................................57

图3-82查看NTP服务器配置..........................................................58

图3-83进入诊断测试.................................................................59

图3-84进入IP通道质量测试..........................................................59

图3-85选择站点......................................................................60

图3-86填写目标IP..........................................................................................................................60

图3-87进入动态管理.................................................................61

图3-88选择站点......................................................................61

图3-89执行强制对时.................................................................62

图3-90单板不在位告警样例...........................................................63

图3-91硬件类型和配置不一致.........................................................65

图3-92参数配置错误告警样例.........................................................69

图3-93单板未配置告警样例...........................................................74

图3-94启用主分集平衡检测...........................................................75

图3-95“TX通道基带输入信号异常”告警样例........................................77

图3-96驻波比门限....................................................................78

图3-97导出网元代理操作日志.........................................................87

图3-98启用功放......................................................................88

图3-99复位单板......................................................................89

图3-100小区状态查询/解关断&超级小区CP信息查询&解关断超级小区CP.............................90

图3-101版本包下载..................................................................92

图3-102单板硬件诊断................................................................92

图3-103RRU单板诊断测试...........................................................93

图3-104数据完整性查询入口..........................................................95

图3-105数据完整性查询界面..........................................................95

图3-106告警详细信息................................................................96

图3-107测量任务管理................................................................96

图3-108配置数据批量修改入口.......................................................97

图3-109时间配置-时区...............................................................97

图3-110系统监控入口................................................................98

图3-111数据库空间查看入口..........................................................98

图3-112数据库表空间................................................................98

图3-113设备光口速率................................................................99

图3-114光口工作模式...............................................................100

图3-115传输介质...................................................................101

图3-116设备光口速率...............................................................102

图3-117时钟源.....................................................................103

图3-118单板功能