版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
MakethemostofnowWFA/ISA–GlobalConference
GraceMolenaarHeadofBrandDevelopment
TheVodafoneBrand–Creatingacultureofbrandengagement
//London,17/18October200715thPartnerMarketsConferenceWearecommittedtobuildingtheworld’smostvaluablecommunicationsbrandVision,2001‘TobetheWorldLeaderinMobileCommunications………….’London,17/18October200725thPartnerMarketsConferenceOurglobalbrandbuildingjourneystartedonly7yearsago,andhashadanumberofdistinctphasesBrand
Migration“Hello”“HowAreYou?”LaunchVodafonelive!launch‘MaketheMostofNow’LaunchOpCo‘HowareYou?’andVodafonelive!executionsOpCo‘HowareYou?’ExecutionsPre200120012002200320042005MTMONToneofVoice20062007London,17/18October200735thPartnerMarketsConferenceWehavealsobuiltthebrandbyunifyingwhatwasaproliferationofsubbrandsunderasinglebrandhierarchyProducts&ServicesInasinglebrandhierarchy,thereisonlyonebrand;everythingelseisinformationtohelpcustomersnavigate(thisdrovetheimplementationofourcurrentnamingstrategy)MasterBrandTheproliferationofsub-brandswashinderingourabilitytobuildVodafoneastheleadingbrandinourcategoryLondon,17/18October200745thPartnerMarketsConferenceAsaresultwehaveachievedtremendousgrowthinourbrandawarenessandpreferenceEvolutionofPreferenceforVodafoneBrandEvolutionofSpontaneousAwarenessforVodafoneBrandLondon,17/18October200755thPartnerMarketsConferenceOurbrandisbuiltonafoundationofanumberofstrategiccomponents,withtheMarketingFrameworkattheirheartMARKETINGFRAMEWORKBRANDEDCUSTOMEREXPERIENCEBRANDCOMMUNICATIONSBRANDVALUES&ENGAGEMENTLondon,17/18October200765thPartnerMarketsConferenceTheMarketingFrameworkisthecornerstoneofourBrandStrategyWhyarewehere?HelpingourcustomersmakethemostoftheirtimeWherearewegoing?Wewillbethecommunicationsleader
inanincreasinglyconnectedworldWhatdowedo?Creating&deliveringunbeatableexperiencesthrough……Howdowedoit?BeingRed,RockSolid,RestlessBYBYBYLondon,17/18October200775thPartnerMarketsConferenceWehaveputthebrandatthecentreoftheCustomerExperienceArunSarin,CEOVodafone“Abrandiswhatabranddoes.”“Themostvaluablebrandsintheworldarethosewherethecustomerknowsthey’regoingtogetagoodexperience”SirJohnBond,Chairman,VodafoneLondon,17/18October200785thPartnerMarketsConferenceWewantourcustomerstofeelappreciated,confidentandinspiredHelpingourcustomersmakethemostoftheirtimeRed RockSolid RestlessPassionateTrustworthyCreativeEmotionalDirectInspiringAppreciatedConfidentInspired...soourcustomersspendmoretimewithusWearebybeingtherefore
ourvoiceissoour
customersfeelLondon,17/18October200795thPartnerMarketsConference…..andwehavemadeacommitmenttocustomers
throughournewCustomerPromiseOurPromisetoyouWevalueyourtimemorethananyoneelse.That’swhy,whereveryouseeVodafone,youcanexpect:AnetworkyoucanrelyonwhenyouneeditExpert,friendlyhelpandadvice–youonlyhavetoaskonceWhenyou’reabroad,theservicesyouneedwillbeaseasytouseasathome,andyou’llknowwhatyouarepayingNewandinspiringsolutionstohelpyoumakethemostofyourtimeLondon,17/18October2007105thPartnerMarketsConferenceInthelast18monthswehavefurtherrefinedthebrandandcustomerexperience……London,17/18October2007115thPartnerMarketsConferenceBrandIdentity–Aunique,contemporaryandiconicidentitywhichgivesVodafonethestatureofaworld-classbrand
London,17/18October2007125thPartnerMarketsConferenceCommunications–alllocallyexecutedtoourBrandIdea,anewToneofVoiceandrefreshedBrandGuidelinesLondon,17/18October2007135thPartnerMarketsConferenceRetail–anewdesignbringingthebrandideatothecustomerexperienceLondon,17/18October2007145thPartnerMarketsConferenceSponsorship–drivingbrandawarenesswithactivationoftwonewpropertiesLondon,17/18October2007155thPartnerMarketsConferenceEn今ga示gi旁ng栋t最he虹e涂mp悬lo至ye成e麦–东dr押iv雄in躺g蹄th哭e钳br统an喂d吐id链ea惩i逝nt者er帜na丸ll的yLo揉nd稳on誓,导17犹/1越8育Oc升to姨be钻r伍20嫌07165t群h锐Pa批rt苗ne出r盼Ma财rk婶et土s典Co鼓nf政er臭en赔ceRe厅le丧va袖ntRe喝li缘瑞ab槐leEa济sy粘t角o忆us程eIn乎no云va块ti企veMo父bi裙le匙I跟nt惰er析ac板ti妹on蹈M咸an角ag楼em由en然t-楼B迟ri困ng碎in宪g纽奉th捉e战br乎an铃d杰id侨ea框t子o循ha那nd沸se乓t条ex丧pe久ri竹en像ceDi剃ff告er经en炊ti敞at题io确nst锹ra价te该gy罚:To脾m遭ak摊e菊th爹e邪mo墓st垂o它f汗cu驼st恒om统er董’s纯t扯im蠢e!Po瓜si迹ti套on脖in激gst望ra曾te库gy赌:Co宝st小S略av律in葬g葵in切E绝ur旧op傍eRe姐ve颠nu膀e梳Gr师ow免th鼠i旋n肯Em稻er匀gi邮ng吴M师ar晒ke斤tsGl湾ob国alst羽ra拣te蠢gy催:Fi良tt相in震g沉in锈to密o怒urSt依ra幸te遭gyAnin慨no承va约ti演ve渗H伏an们ds侦et夕b延as滩ed基S动el匠f耽Ca篇reap磨pl钥ic激at孙io规n,遮t桐ha斗t李wi革ll劈燕a稼ll铅ow律o父ur友c鸡us肠to督me呼rs冲t稠o缩慧ac尖ce废ssre令al宪t慨im景e跪se反lf迅c姻ar拆ese册rv袖ic奴es删d朗ir扬ec赴tl栽y化fr冈om韵t傲he缸ir套p舌ho局ne翼s.Aca羽pa暂bi谢li夏tyth招at亲e余na拍bl则esta巷il印or控edon点d醒ev侧ic蒙e拒se养lf热s另er姻vi浙ce夕a辩nd售C糠RM霞t竹ra决ns秀ac舱ti港on雄sIt亏w妨il完lra亮di光ca股ll通y森im派pr屑ov录e验th王e馒qu貌al涉it签y暗of淋u咬se劝r’源s粗In蚕te撕ra验ct身io巨nswi捎th耐t地he瓶ir跨p疤ro罩du启ct浪s祝an醉d蛋se冶rv侮ic橡es事,偷ma猪ki战ng伟t惑hi工ng艘s尽si浴mp肝le脖r贞an绍d文mo登re测e肥as芝il筋y树ac这ce母ss标ib摧leLo男nd靠on齿,共17疏/1扣8躺Oc舱to堆be削r械20吨07175t屯h抬Pa肤rt雅ne崖r湖Ma励rk棉et乔s析Co页nf晋er将en饰ceSo仰w避he叉re书a瓣re益w沾e猛on屯o潮ur爪b条ra坛nd努j饭ou合rn惩ey曾?Ourkeychallengeistobuildanemotionalbrandwithaclearroleinpeople’slivestoturncustomersintofans(andadvocates)Dr闸iv凭e楚aw榜ar焦en输es瓶san识dre似le装va扩nc花eDr饺iv歪e筋pr年ef之er阴en匪cean宣ddi谱ff甩er艰en念ti则at胳io架nBu言il捎d断re团ga库rdan蛮dmo劲me尽nt授umWe份a巡寿re考h成er夏e2001200520司10Lo辣nd筛on领,拣17抖/1叛8刮Oc抹to液be叨r我20喷07185t柱h锐Pa摆rt沉ne起r居Ma哑rk玻et荡s西Co赠nf嘴er资en担ceDi僻ff替er汤en贱ti挨at购io搜n例Dr拉iv己es抬P精ro忘fi眼tCh凯an主ge吉s猜in蜘O盒pe泰ra泼ti派ng名P档ro观fi闪t口19属93亲t晃o映19芹95脑M袖on赔o名br辉an初ds匀o线n面NY储SEHi桃ghLo炉wLo鸣wHi悟ghDI和FF颗ER善EN伏-TI知AT赔IO装NRE树LE论VA纲NC沉EMi份ss恳io督n订&畏Gr绳ow袭thDe他at饿hDe障cl脸in缴in参gDo嚷mi访na糠nc径eCO磨MM路ER径CI议AL畜B届RA察ND傅P翅OS绕IT困IO练NSo肿ur交ce棍:米Y&域R/St安er谅nS淘te泪wa稳rd20醋00+18%+289%+128%+2%-x%Lo辉nd践on熄,挤17乎/1会8票Oc沾to湿be涨r微20摔07195t兄h渣Pa示rt拉ne缘瑞r有Ma槽rk辫et卫s换Co朝nf誉er轻en请ceWe灵a矮re兆c顽ur握re蜜nt践ly总r脉an任ke愚d烤11thmo美st哄v票al秧ua碑bl裹e咳br火an蹦d甚in厉t忙he羽w棵or茄ldPr状og节re参ss普,暑20孕07Mo榨st嘉V胞al感ua巷bl筋e车25哀0口Gl殖ob饶al凯B净ra绕nd笑s皂20旅06Lo它nd案on键,妻17壳/1军8捎Oc泄to霞be登r站20割07205t斜h脚Pa毅rt怨ne纸r愿Ma朝rk衡et则s瞎Co抖nf农er蓬en厅ceEm浊pl遥oy津ee骆E辆ng非ag租em闹en惹t鉴Vi扁de雕oLo奔nd提on再,尽17袍/1艺8成Oc谁to倡be丛r括20托07215t择h诵Pa院rt匠ne腥r蒙Ma字rk乞et笋s览Co娃nf姨er窑en叙ceVo吗da势fo填ne评B旋ra申nd待S泼to拐ryLo迹nd搜on恨,趋17攀/1济8腾Oc绿to臣be枯r鸣20关07225t喉h短Pa丘rt剧ne绘r鹅Ma山rk嘱et敌s陪Co畏nf贩er更en促ceWh柳er误e宁ha伶ve忌w等e酿co皆me巩f史ro钢m?We忘h既av种e决ma卧de奖s贩ig羽ni愈fi慢ca蕉nt逝p挑ro吐gr从es或s分in承d羞el给iv慕er幼in屠g锈a咳wo饶rl赚d域cl矩as既s铺br挺an谊d储of巡寿b渣ot表h考gl喇ob快al瞧s填ta违tu川re偷a闹nd翅l内oc活al显r均el勒ev径an腰ce斩….似on雅o掀ur桶j猴ou夏rn掉ey崭f枣ro夺m胞a慎br徐an漆d扰th云at锻i途s昌kn哲ow书n,叠t情o付on只e蜻th微at吗i女s英lo矛ve示dWe悄k侵no盼w米wh井o记we抢w吓an顿t剧to狠a吹tt旅ra屑ct宜t惩o赶be焰p表ar棒t圾of仔o队ur拥c简om傻mu帖ni啄tyWe程h丢av番e僻a鉴di舞st恨in接ct晨iv融e拥id葡en开ti啄tyWe超a侨re孝g大et烛ti述ng熔a当g厨lo居ba挺l有un珠de动rs勿ta破nd潜in什g迁of遵t轻he释c喜ul问tu链ra屑l割nu弱an筝ce衡s剥of誉T虑im去e幕an四d钞ho恒w籍we拖c男an走u尚ni球qu际el晕y荐ta渐p吼in境to焰c纷us烤to晓me止rs骡d啊es见ir阴e邀to顺m返as坡te毯r惧it津t洽o修li何ve箭l它if细e币mo温re停f针ul削lyWe轨h怪av诱e肯a币cl塌ea哈r辉un蛇de取rs裳ta灵nd渡in话g进of滨o独ur呢p淋as窑t,夏a哨nd滔v匀is息io脏n铅of棒o耐ur坡f漏ut驻ur裙e旁th燃at寒h腿as倡h财el种pe棵d翁us艰d灰ef题in盯e烤ou奶r闲un盯iq译ue辉p盏er秋so坛na洋li怨tyWe翼a毛re称a躁ll妥i大nd稠iv容id亚ua叉ll脂y毙an逆d舒co桐ll镰ec健ti厚ve既ly馋m污ov史in框g攀to昼wa治rd侮s锯de尽li菊ve盆ri富ng授t梦hi堆s遣un债iq泥ue衫ly驴a疾nd格c辰on脚si援st婆en滔tl锹y借ev奴er馅y惹da东yLo裹nd廊on肢,眨17森/1天8追Oc崭to贩be忘r舍20听07235t届h脏Pa国rt狂ne听r泪Ma洋rk怎et乡丰s稻Co仿nf继er溜en同ceWh创er婆e施ar棕e浪we菜g蒸oi珍ng疲?Th惨is傻c月on傲ti葵nu浸in分g蓬br气an捏d京st缝or镇y虑wi顷ll宏b聪ec蛮om芝e队a泽to耕uc炎hs界to证ne殊f险or询a痛ll琴o恳f漠usIt低w怖il薄l影he穴lp笼u沸s森un雕de寻rs葛ta猎nd烧t至o来th钥e弊ne劝xt乡丰l器ev蛋el续o马f泊de茎pt盲hWh疫o既we腥a越reWh舌er雁e因we誓p邪la吊yWh猾at底w清e铜doOu命r炊Ra委ll电yi敢ng仁c牲rySo粉t爹ha乒t重we员c成an扑c撤on搂ti圣nu雹e址to荣d槐ee校pe节n明ou帐r厉un掉de拆rs紫ta为nd敢in妻g免of威o像ur史V挠od伟af板on扎e辜br盘an胡d…An裳d贺co禽nt炕in寸ue形t叔o响de零li置ve羽r净it彻a就s携on周e蹄co膀mp贤an概y.Lo绢nd狮on杏,亭17妹/1缓8美Oc昆to止be庄r蓬20羞07245t个h窑Pa匆rt掉ne饶r慢Ma喜rk棋et顿s龄Co李nf诸er绕en苗ceWhereweplayMarketDefinitionPositioningTargetCustomerInsightWhatwedoDifferentiationFunctionalBenefitsEmotionalBenefitsWhowearePersonalityValuesPhysiqueOurrallyingcryAmbitionPurposePromiseLo雨nd贸on园,畅17会/1鼻8寨Oc后to伐be调r却20变07255t案h艰Pa战rt串ne和r死Ma史rk侄et丸s司Co游nf煤er围en咽ceWhatwedoDifferentiation:AGreatCustomerExperienceFunctionalBenefits:Useful,Seamless,StimulatingEmotionalBenefit:Inspired(tousemytime)WhereweplayMarketDefinition:IntegratedCommunicationsProviderPositioningTarget:ProgressivesCustomerInsight:IliveforthislifeandtimeispreciousWhowearePersonality:ThePioneerValues:Red,Rocksolid&RestlessPhysique:RedwithinatechnicolorworldOurrallyingcryAmbition:CommunicationsleaderPurpose:Tohelppeoplemakethemostoftheirtimeinlife
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2024年眼健康市场分析
- 2023年联通移动网诺基亚bt6s设备维护操作手册v
- 2020年大学《信息技术基础》期末考核复习题库(含答案)
- 2024年春季《青玉案元夕》教案编写:从传统到现代的跨越
- 在线安全教育培训记录表2024年版本
- 第47届世界技能大赛制造团队挑战赛项目江苏省选拔赛样题(产品设计专业方向)
- 2023年枣庄市“鲁班传人”职业技能大赛-枣庄市电力行业职业技能竞赛(无人机驾驶员)技术文件
- 《曾子杀猪》与新春教育新趋势
- 检查电路的一般方法
- 广东省深圳市盟校联盟2024-2025学年高二上学期11月期中考试 生物 含解析
- 心肺复苏术课件2024新版
- 北师大版数学一年级上册期中考试试题
- 行政复议法-形考作业2-国开(ZJ)-参考资料
- 起重机械安全技术规程(TSG-51-2023)宣贯解读课件
- 职业倦怠量表MBIGS (MBIGeneral Survey)
- 连续梁施工作业要点手册(支架现浇)
- 三年级习作:菊花教学指导(课堂PPT)
- 会议·宴会预订单
- 个人医德医风档案
- 局组会议议题提报单模板
- 世界气温和降水的分布
评论
0/150
提交评论