埃森哲顶级企业峰会合作PPT模板

UseofProjectAdminTools:

CompliancetoGlobalASAPforBetterEfficiencyandQualityJune28th2005DRAFTFORDISCUSSION2023/1/131

ContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlansProjectAdminProjectExecutionValueImplementationRoadmapIssueMgt:PMDDeliverableMgt:PMDMeetingMgt:PMDContact:PMDLevel1EnterpriseAreaLevel2ScenariosLevel3ProcessLevel4FunctionLevel5SAPTransactionLevel1EnterpriseAreaLevel2ScenariosLevel3ProcessLevel4FunctionLevel5SAPTransactionProjectPrep.DetailedDesignOverallDesignGlobalReq.BestPracticeCoreTemplateV1.0SolutionManager-

Roadmap+MPP?Q&AdbSolutionComposerBestPracticeReleaseTestDevelopmentIMG(AL,CCT)eCATTBCSets?ProjectPlanChecklistL3ScopeManageConfig.ManageTestPackageTRs1.GlobalTemplateProjectSetup2.GlobalBusinessBlueprint3.GlobalRealizationAcceleratorDocStdProgressTracking:SolutionManager–Roadmap+MPP?WorkingDocMgt:SharedDrivePositioningofSelectedToolsContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlansContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlansASAPMethodologyProjectPreparationBusinessBlueprintRealizationFinalPreparationGoLive&SupportContinuousImprovementASAPRoadmapMethodologyAcceleratedSAP–SAP´sFullLife-CycleSolutionTraining,LicensingTrainingMaterialTraining,KnowledgeWarehouseSupport,ProjectReviewslImplementationAssistantlQ&AdblImplementationGuidelProfileGeneratorlTransportSystemlProjectManagementlOrganizationalChangeManagementlRiskAnalysislReviewMethodologyServicesProject-

RelatedKnowledgeToolsASAPRoadmapProjectPreparationBusinessBlueprintRealizationFinalPreparationGoLive&SupportContinuousImprovementASAPDefiningthePointsontheASAPRoadmapProjectPreparationBusinessBlueprintRealizationFinalPreparationGoLive&Support•InitialProjectPlanning&Kickoff•ProjectProcedures&Standards•OngoingProjectManagement•TrainingPlans•QualityManagementHighLevelBusinessRequirements

Completed•ProjectManagement•OrganizationalChangeManagement•Training&DocumentationPlan•

BusineseProcessBlueprint•DevelopmentProcedures&Requirements•UserRoles,AuthorizationsRequirements&Design•QualityManagementBusinessBlueprintCompletedProjectImplementationEnvironmentReady•ProjectManagement•OrganizationalChangeManagement•Training&DocumentationPlan•UserRoles&AuthorizationsImplementation•Development&Customization•BaselineConfiguration&Confirmation•Functional&PerformanceTestPlanning•FinalIntegrationTest•QualityManagementCoreBusinessProcessesImplemented•ProjectManagement•Functional&PerformanceTestsExecution•Cutover&ProductionSupport•QualityManagementProjectImplementationCompletedStartofProduction•ProjectEnd•ContinuousImprovementHandoverCompletedKeyDeliverables–ProjectPreparation1.ProjectPreparationPurpose

-Definingtheprojectgoalsandobjectives

-Clarifyingthescopeofimplementation

-Definingtheimplementationstrategy

-Definingtheoverallprojectscheduleand

implementationsequence

-Establishingtheprojectorganization

andcommittees

-AssigningresourcesDeliverables

-Projectcharter

-Projectdocumentationstandards

-Projectscopemanagementplan

-EUTanddocumentationstrategyandplan

-Trainingcurriculum(e.g.Level1)

-Projectpreparationphasesignedoff2.BusinessBlueprint3.Realization4.FinalPreparation5.GoLive&SupportKeyDeliverables–BusinessBlueprint1.ProjectPreparationPurpose

-

Refiningtheoriginalprojectgoalsandobjectives

-Definingthebaselinescope

-Refiningtheoverallprojectscheduleand

implementationsequence

-FinishingthebusinessplueprintDeliverables

-DefinedbusinessimpactreportandOCMplan

-FinalizedEUT&documentationstrategy&plan

-Trainingcurriculum(e.g.Level2)

-Verifiedbusinessblueprint

-Determineddevelopmentrequirementsand

technicaldesign

-Defineduserroles&authorizationrequirements

anddesign

-Installeddevelopmentsystemenvironment

-Businessblueprintphasesignedoff2.BusinessBlueprint3.Realization4.FinalPreparation5.GoLive&SupportKeyDeliverables–Realization1.ProjectPreparationPurpose

-Implementingbusinessandprocessrequirements

basedonthebusinessblueprint

-Baselineconfigurationandconfirmation

-FinalconfigurationandconfirmationDeliverables

-Determinedcut-overplan

-UpdatedbusinessimpactandOCMplan

-CreatedEUTanddocumentationmaterials

-Implementeduserrolesandauthorization

-Reviewedandsignedoffbaselineconfirmation

-Reviewedandtesteddevelopment

-Definedtechnical,functional,performancetestplan

-InstalledQASandproductivesystemenvironment

-Approvedfinalscopeconfirmation

-Approvedfinalintegrationtest

-Realizationphasesignedoff2.BusinessBlueprint3.Realization4.FinalPreparation5.GoLive&SupportKeyDeliverables–FinalPreparation1.ProjectPreparationPurpose

-Finalizingtesting,EUTandcut-overactivities

-ResolvingallcrucialopenissuesDeliverables

-Conductedend-userandsystemadministration

training

-Conductedgoinglivecheck

-Approvalforgoinglive

-Finalpreparationphasesignedoff2.BusinessBlueprint3.Realization4.FinalPreparation5.GoLive&SupportKeyDeliverables–GoLive&Support1.ProjectPreparationPurpose

-Cuttingovertoliveproductiveoperation

-Continuouslysupportingandimprovingthelive

operationsDeliverables

-Confirmedtransitiontoproductionsupport

-Closedopenissuesandsignedoffgoingliveand

supportphase

-Assessedimprovementsmeasurementand

completion2.BusinessBlueprint3.Realization4.FinalPreparation5.GoLive&SupportContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlansGlobalASAP-RoadmapRollOutASAPRoadmapR/3ERPR/3APOR/3BW,CRM,SCMGlobalASAP–OverviewofPhasesCustomerCompetenceCenterProgram

ManagementStrategyTemplateRolloutGlobalProgramSet-up

ProgramPreparation

(Template/Strategy)

GlobalTemplate

ProjectSetup

QualityManagement

ProgramPlanningProgramProcedures&

StandardsDefineCCCImplementa-

tionPlanManagementSignoffon

High-LevelProgramPlan

CreateGlobalTemplate

ProjectCharterVerifyProjectScopePrepareTemplateProject

PlanEstablishProjectTeam&

WorkingAreaCreateProjectTeam

TrainingPlanTraining,DemoandEvalu-

ationSystemTemplateProjectKick-off

InternalQualityCheckGlobalProgramSet-up

ReviewObtainApproval123GlobalBusinessBlueprint(1)

ProgramManagement

EarlyRollout

Preparation

InstallTemplate

SandboxSystem

ProjectManagementOCM

DevelopGlobalRollout

PlanEarlyInvolvementofNext

RolloutSites

SetupTemplateSandbox

SystemSystemAdministrationfor

TemplateSandboxSystem123TemplateTeamTraining

ConductTemplateTeam

Training4TemplatePreparation

HistoricSystem

AssessmentRefineTemplateRequire-

mentsandApproach5DefineGlobalBusiness

Requirements

PrepareforGlobal

BusinessProcess

WorkshopConductGlobalBusiness

ProcessWorkshop6GlobalBusinessBlueprint(2)

DevelopGlobal

Environment

SetupTemplate

SystemEnvironment

InstallTemplate

SandboxSystem

Validationfor

DistributionStandardizationforSoft-

wareandHardwareVerifyGlobalSystem

LandscapeDetailTransportManage-

mentStrategyDefineGlobalSystems

ReleaseandUpgrade

StrategyPrepareGlobalABAP

DevelopmentProjectDefineGlobalSecurity

Strategy

DefineSystemLandscape

StrategyIdentifyTechnical

RequirementsResolveTranslation

ManagementIssuesProcureHardwareCreateTechnicalDesignSetupTemplateDevelop-

mentandReference

Systems

IdentifyTechnical

RequirementsHardwareProcurement789GlobalBusinessBlueprint(3)

GlobalBusinessBlueprint

ReviewandSignoffQuality

Management

CompleteGlobal

BusinessBlueprintManagementSignoffof

GlobalBusiness

Blueprint

InternalQualityCheckGlobalBusinessBlueprint

ReviewObtainApproval1011GlobalRealization(1)ProgramManagement

CCC

Establishment

TemplateTeam

Training

ProjectManagementOCM

DefineFunctionsand

ProcessesofCCCDefineRolesand

ResponsibilitiesinCCCDefineStaffingand

TrainingDefineCCCInfrastructure

ConductTemplateTeam

Training123TemplateConfiguration

andConfirmation

GlobalSystem

Manangement

DevelopGlobal

ConversionPrograms

DevelopPlansfor

TemplateConfigurationInitialSettingsandOrg.

StructureConfigureandValidate

GlobalTemplatePerformGlobalTemplate

Configuration

DefineServiceLevel

CommitmentEstablishSystemAdmin.

FunctionsImplementGlobalSecurity

Strategy

CreateGlobalConversion

ProceduresTestandMigrate

ConversionPrograms456GlobalRealization(2)DevelopGlobalAppl.

InterfacePrograms

DevelopGlobal

EnhancementsCreateGlobalReports

CreateGlobalInterface

ProgramsTestandMigrateGlobal

InterfacePrograms

DevelopGlobalEnhance-

mentProceduresTestandMigrateGlobal

EnhancementPrograms

CreateGlobalReport

ProceduresTestGlobalReportsTranslationManagement789CreateGlobalLayoutSetsTemplate

IntegrationTest

Rollout

Preparation

CreateGlobalLayout

SetProceduresTestGlobalLayoutSets

DetermineTemplate

IntegrationTestPlanConductTemplate

IntegrationTest

ConfirmRolloutPlanEstablishTemplate

DeliverySystem/Solution

PackageTestSolutionPackage,

ContentsandRoll-inDevelopTemplateRollout

TrainingMaterials101112GlobalRealization(3)ExecuteRollout

QualityManagement

StartLocalRollout

Projects

InternalQualityCheckGlobalRealizationReviewObtainApproval1314GlobalMaintenanceandSupportProgramManagementRolloutSupport

UpgradeTemplate

Version

ProjectManagementOCM

AssistLocalImplement-

ationTeamsSupportLocalOperationsProvideTrainingSupportCorrectionofSolutions

CollectandAnalyze

RequirementsCollectandAnalyze

SolutionsInitiateNextTemplate

Project123Continuous

ImprovementsDefineLongTermPlanQualityManagement

Continuous

Improvementswithinthe

ProgramUpdateBusinessCase

andTCO

FutureProcessRequire-

mentsPlanningLongTermServiceand

SupportStrategy

InternalQualityCheckGlobalMaintenanceand

SupportReviewObtainApproval456KeyDeliverables–GlobalProgramSetupProgramCharterProgramOrganizationProgramPlansProgramProcedures,StandardsandToolsTemplateProjectSetup项目章程工作环境需求清单项目组组建通告项目工作计划（ProgramPlanv4.1）项目预算项目资源计划项目组培训课表项目沟通计划项目文档规范/模板项目管理标准附件1问题管理计划组织变革管理计划范围管理计划团队建议计划模板子项目里程碑计划模板子项目主计划进度监控及计划：双周工作计划、会议纪要、问题跟踪表蓝图设计工作指引标准编码建议方案SAP服务使用策略质量保证策略和计划项目审计计划项目配置标准(包括BCSets使用标准)用户文档和培训标准测试策略上线后技术支持策略系统授权标准系统问题标准和解决程序系统增强和修改的审批程序ABAP开发标准BW开发标准ClientLandscapeStrategy：Client部署标准ClientLandscapeStrategy：版本管理策略ClientLandscapeStrategy：系统传输策略KeyDeliverables–GlobalBusinessBlueprintOCMRiskAssessmentandMitigationPlansEarlyRoll-outPreparationTemplateTeamTraining–BusinessBlueprintTemplatePlansGlobalBusinessRequirementsGlobalBusinessBlueprintReportGlobalSystemsEnvironmentPreparationsforLocalProjectDeliverySystem组织变革管理手册访谈计划及会议纪要组织结构和业务流程现状分析报告SAP相关软硬件环境的评估报告SAP组织架构设计报告CCC策略/管理手册业务蓝图设计报告系统开发清单及工作计划用户手册开发和培训工作计划KeyDeliverables–GlobalRealizationCustomerCompetenceCenterTemplateTeamTraining–RealizationConfiguredandConfirmedTemplatesGlobalSystemManagementProceduresGlobalRICEFDevelopmentTemplateIntegrationTestingFinalRoll-outPreparationSAP模板版本发布计划配置计划系统配置清单灾难恢复测试计划压力测试计划系统管理功能测试计划打印传真等系统测试计划BASIS服务水平标准TemplateReference系统、PRD系统维护管理策略CRP计划、测试案例SAP功能范围详细定义ABAP开发计划功能说明书、技术说明书、测试案例、程序角色清单、用户清单、授权清单后备管理计划(Archiving)集成测试计划、测试案例系统管理制度和手册用户文档、培训材料SAP用户上岗考试试卷（范本）系统测试报告（范本）数据转换检查清单（范本）全球模板咨询热线的工作程序一期实施阶段详细推广计划模板维护支持策略KeyDeliverables–GlobalMaintenance&SupportCorrectionofTemplateSolutionRequirementsforNextTemplateVersionContinuousImprovementswithinProgramUpdatedBusinessCaseandTotalCostofOwnershipFuturePlansContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlansSAPSolutionManagerIsNowaStandardComponentofR/3WiththelatestreleaseofSAPSolutionManager,SAPispackagingtoolsandmethodstoPlan,Implement,andDeliveranR/3implementationSolutionManagerisanstandardcomponentofR/3andisincludedatnoextracostClientswillbeaskingustouseSolutionManagerbecauseofitsrelativelylowcostandintegrationintheR/3environmentCertaincomponentsofSAPSolutionManagerwillbemandatory,forexample,notereportingtoreceiveSAPServicesupportSAPSolutionManager3.1SolutionManagementSolutionManagerImplementationAreaSolutionManagerOperationAreaComponentsofSAPSolutionManagerChallengesofSophisticatedSystemEnvironmentsGlobal

OperationsDifferentlocationsDifferentcountriesDifferentlanguagesDifferenttimezonesCentralvs.distributedGlobalPlanningandATPHeterogeneous

SolutionsDifferentapplicationsDifferenttechnologiesDifferentvendorsPoint-to-pointintegrationCustom-madesolutionsBusinessProcessesNewTechnologiesWebEnablingGlobalPlanningATPR3R3R3RR3R3IR3R3SoftwareChange

ManagementBusinessProcessManagementManagementofSAPTechnologySupportDeskManagement

(SupportDesk,ProblemResolution,etc.)GlobalStrategy&ServiceLevelManagementSAPSolutionManagement-KeyComponentsSAPSolutionManagerasaCentralPlatformDEVMessageHandlingPRDSolutionMonitoringServiceDeliveryProcess-oriented

configuationQASSITSCM3.1I4.6CLegacyCRMCUS4.70SCM3.1I4.6CLegacyCRMCUS4.70SAPSolutionManagerSCM3.1I4.6CLegacyCRMCUS4.70Why‘SAPSolutionManager’NecessitytoSupportDistributedSystemsSupportdeliveryplatformtoenableSAPtodeliveroptimalstandardizedservicesandsupportfordistributedSystemsLoweringtheTotalCostofOwnership

Serviceandtoolplatformtooptimizeimplementation,go-liveandoperationofyourSAPSolutions,e.g.throughspeedingupyourreturnoninvestmentTailor-MadeSolutionUsethosefunctionswithintheSAPSolutionManagerwhicharemostapplicableforyourSolutionSAPSolutionManager–Life-CycleApproachFunctional

ImplementationTechnicalImplementationImplementationofOperationsSupportDeskServicesforOperationsSolutionMonitoringImplementationofSAPSolutionsOperationofSAPSolutionsGoLive

&SupportFinal

PreparationSAPSolutionManagerRealizationBusiness

BlueprintProject

PreparationSAPSolutionManager3.1SolutionManagement

SolutionManagerImplementationAreaSolutionManagerOperationAreaComponentsofSAPSolutionManager

PC-basedapplicationSAPSolutionManager:WhatItIs/IsNot

Add-onbasedonSAPWebASincluding

multipletransactionstosupportkey

activitiesinimplementationandoperation

On-siteplatformtosupportkey

implementationactivitiesfromtheBusiness

BlueprintphasetoOperation:ReplacesImplementationAssistant,Q&Adb,BPMLIntegratingwithcustomizingandtestingtoolsandtechnologies

Centralplatformtosupportefficient

implementation&operationofSAP

solutionsatcustomer’ssite

ReplacementofValueSAPtoolplatformItIs

Replacementofall

existingSAP

implementationtools

ToolforonlyServiceand

Support

ReplacementofASAP

MethodologyItisNotValueSAPvsSAPSolutionManager

ValueSAPEdition2SAPSolutionManagerMethodology/RoadmapsASAPMethodologyOneroadmapforimplementationaspectsOtherroadmapsavailable(GlobalTemplate/Roll-out,upgrade,…)Methodology/RoadmapsASAPMethodologyFunctionalandtechnicalroadmapsProduct-relatedinformationincludedAlignmentwithSAPServicesContentReferenceStructuresBusinessProcessProceduresTestScenariosPre-definedQuestionsContentProcess-basedstructure(ImplementationContent)ScenarioandBusinessProcessdocumentationUserScriptsConfigurationGuideandDevelopmentSpecificationsToolsQ&ADB

MasterlistsImplementationAssistant→Focus:ProjectmanagementToolsScopingandBlueprintfunctionalityProcess-orientedconfigurationandtesting→CustomizingDistribution→TestWorkbenchGraphicalfrontendtoaccessRoadmaps→Focus:

ProjectmanagementSAPSolutionManager–UseinImplementationConfigurationProjectDefinitionDefineBusiness

BlueprintCustomizingSynchronizationAuthorizationData

TransferEnduserTrainingand

DocumentationTestingProject

PhasesRoadmapsProjectAdministrationCrossFunctionsProjectActivitiesIssueTracking/StatusMonitoring/ReportingDevelopmentsDefine

SystemLandscape

FocusofTool

Support

Project

PreparationBusiness

BlueprintRealizationGoLive&

SupportFinal

PreparationSAPSolutionManager–Methodology/RoadmapsEnhancedImplementationRoadmapforSAPSolutionsTargetGroup:ProjectManagers,FunctionalImplementationTeam

(ApplicationConsultants)IncludinglatestcontentupdatesforCRM,roadmaphandlingMilestone/synchpointsconceptandsupportservicesalignedEnhancedSolutionManagementRoadmapTargetGroup:TechnicalImplementationTeam

(TechnicalConsultants)SomecontentupdatesMilestone/synchpointsconceptandsupportservicesalignedGlobalTemplateRoadmapTargetGroup:Program/ProjectManagersRoadmapinDetailGraphicalentryintoandstatusoverviewaboutyourprojectPhasedrivenapproachforfunctionalandtechnicalimplementationofoperationsandongoingoperationactivitiesLinkstoacceleratorssuitabletoyouractualprojectphaseGlobalTemplate/RolloutApproachGlobalElementsLocalElements

Documen-tationIMGstructuresandsettingsGlobal

customerdevelopments

Organiza-

tional

structureMasterdatadocumentsCountryversionsLocaldevelop-

mentsGlobalandinte-

gratedprocessesLocalprocessesCentraltemplatedefinitionlikedocuments,IMGconfigurationandcustomerdevelopmentsReusableonallofyourrolloutsitesProjectPreparation-DefineProjectProjectAdministrationChoose

yourprojecttypeDefine

generalprojectdataImplementationProject

ImplementationofSAPsolutionsTemplateProject

Creationofre-usablesolutionsPersonresponsiblefortheprojectLanguageoftheprojectOverallprojectstatusProjecttimeframeforplanandactualdataBusinessBlueprint–DefineBusinessBlueprintSelectyourBusinessScenariosandaccordingBusinessProcessTemplatesGetagraphicaldisplayofyourcomponent-specificorcross-componentscenarioBusinessProcessRepositoryAddBusinessProcessStepsfromtheBusinessProcessRepositorytoyourBusinessProcessTemplateBusinessProcessTemplateOrdertoCashPurchasetoPayManufactureProductProcessStepsBusinessBlueprint–CreateProjectDocumentationCentralstorageofallprojectdocumentationinSAPKnowledgeWarehouseFunctionalitytocreate,edit,store,uploadanddownloaddocumentationPredefinedtemplates/documenttypesforScenariodescriptions,diagrams,installationguidesCustomerInputInterfaces,forms,reportsCreationofown

templatesReportingfeaturestotrackandfilterondocumentsRealization–ConfigureBusinessProcessesCustomizingvia

ImplementationGuide(IMG)Re-useofCustomizingviaBCSets,e.g.inaRolloutlocationAssigntestcasesConfigurationofprocessrequirements,specifiedintheBusinessBlueprintAutomaticassignmenttotransactionsandBCSetsthroughuseofobjectsfromtheBusinessProcessRepositoryBusinessConfigurationSets–DefinitionABusinessConfigurationSetisasetofCustomizingsettingsGroupedaccordingtological,businessmanagementcriteriatoaunitUsedfordocumentary,qualityassuranceandre-usepurposesIndependentoftheoriginalCustomizingtables/viewsAccessibleacrossthesystemlandscapeBCSetsaresnapshotsofCustomizingsettingsRealization–CustomizingDistributionEnsuresthatCustomizingofcertainobjectsisin-syncacrosssystemsReusesCustomizing(e.g.ofSAPR/3)inothersystems

(e.g.SAPCRM)AvoidsredundantCustomizingactivitiesinasolutionlandscapeCustomizingTransportR/3DEVR/3QASR/3PRDCRMDEVCRMQASCRMPRDAPODEVAPOQASAPOPRD...DEV...QAS...PRDTransportTransportTransportTransportTransportTransportTransportCentralsystemPredefined

listofsynchronizingobjectsCustomizingDistributionRealization-TestingCentraldefinitionandpreparationoftestplansandpackagesAssigntestpackagestoTestersTestersfindtestpackagesintheirpersonalWorklistandexecutethe

teste.gusingeCATTsCheckthe

statusofyourtestsintheStatusInfoSystemBusinessBlueprint

&ConfigurationTestPlanBCSAPSolutionManager3.1SolutionManagementSolutionManagerImplementationArea

SolutionManagerOperationAreaComponentsofSAPSolutionManagerSAPSolutionManager–UsedinOperationsDefine

System

LandscapeRecom-

mended

Functions

SequenceMicrosoftNetMeetingSupportdesk/SAPNoteAssistantCrossFunctionsIssueTrackingSAP

EarlyWatch

AlertDefine/Import

Business

ProcessesService

Delivery

EnablingBest

Practices

DocumentsServiceLevel

ReportingSystem

MonitoringCentralSystem

AdministrationBusiness

Process

MonitoringUpgradeSAPServiceMarketplaceServiceDeliveryPlatform–ProposalsandOrderingOrderservicesthroughdirectlinkstoSAPServiceMarketplaceMaintainthesolution

landscape

inSAPSolutionManagerGetproposalsfor

servicesandBestPracticesServiceDeliverythroughSAPSolutionManagerSAPSolution

ManagerSAPSolution

ManagerSAPServiceMarketplaceServiceLevelManagement

ServiceLevelManagementforperiodic,long-termandcross-systemreportingincludingbusinessprocessesbasedonSAPEarlyWatchAlert

SystemMonitoringReal-timemonitoringofbusinessprocessesandsystemcomponentsbasedontheCCMSinfrastructure

BusinessProcessandInterfaceMonitoring

MonitoringofthemostimportantorcriticalbusinessprocessesofacompanyObservationofalltechnicalandbusinessapplication-specificfunctionsrequiredforasmoothandreliableflowofbusinessprocessesSolutionMonitoring–Long-termandReal-timeServiceLevelReporting–WorkflowExampleMeasuresandcommunicatesagreedservicegoalsdefinedinyourservicelevelagreementsTriggersreportsregularly,e.g.onceaweekormonthEvaluateskeyperformanceindicatorsPreconfigures

recommen-dationstobeindividuallytailoredFacilitatesforecastingAlertOverviewAlertDetailsService

recommen-dationsLinktoSAPServiceCatalogSystemMonitoring–WorkflowSystemmonitoringofcorecomponentstodetectcriticalsituationsasearlyaspossibleSupportadministratorsworkingwithnewSAPproductsSystemmonitoringandCentralSystemAdministrationcomplementeachotherOpentaskoverviewSystem-relatedtaskswithintegratedandautomatedlogAlertgraphicsExpertmonitorsdirectlylinkedinsatellitesystemsBusinessProcessandInterfaceMonitoringDetailedproceduresforerrorhandlingandproblemresolutionPrecisedefinitionofcontactpersonsandescalationpathsTightintegrationofthecustomer’ssupportorganizationAlertgraphicsAlertsoverviewofbusinessprocessstepMonitoringsessionwithdetailedinformationinthesteprelatedcheckExpertmonitorsdirectlylinkedinsatellitesystemsSupportDeskinSAPSolutionManagerSupportdeskwillbepoweredbySAPCRM3.1Thisoffersastateoftheartcallcenter/messagehandlingenvironmentSmartImplementationforSAPSolutionManagerandSAPCRM3.1formessagehandlingwillbeavailableTrainingandserviceswillbeofferedforimplementationandcustomizingIntegrationwithbillingandcontrollingfunctionalityAdvancedreportingviaSAPBWWorkingwithSupportDesk-SupportProcessSAPSupportSAPSystemCustomerSAPServiceMarketplaceSAPSAPSolution

Manager1CreatesMessageProvidesSolutionFindSolutionor3ForwardMessageProvidesSolution4ProvidesSolution2SearchforSolutionCustomer's

Solution

DatabaseSAPNotesDatabase

ServiceProducts

BestPracticesDBEndUserSolutionSupportRecommendation(1)UseSAPSolutionManagerastheprimarytoolsetIntegratedinstallation&implementationguideSelectedprocessmodels&bestpracticesDevelopmentmanagement,changecontrol,&migrations---goodfordistributedratherthancentralizedTechnologymanagementPredictive&proactiveservices(e.g.,GoingLive,EarlyWatch)Support&integrationtoSAPServiceMarketplaceRecommendation(2)SupplementwithAccentureToolsandMethodologyinspecificareasProjectmanagementandchangemanagementDocumentationtemplatesEstimatingandWorkplanningKnowledgeCapitalProjectdeliverablesBestpracticesforSAPEnterpriseCorefunctionalityIndustryexperienceSupplementwithMDM/BIDesignercomponentsDocumentrepository,includingcheck-in/check-outProject&statusmanagementCollaboration/workbenchuserinterfaceContentPositioningofSelectedToolsRoadmapinSolutionManagerASAPRoadmapGlobalTemplateRoadmapPositioningofSolutionManagerSAPBestPracticesforDetailedGlobalBlueprintDesignActionPlans对增值有兴趣么?怎样才能：…通过减少你的项目的评价/实施成本来增值？…通过减少业务流程成本来增值？…通过增加收入来增值？

SAP最佳业务实践3

个问题但是只有一个答案….mySAP

All-in-One

最佳业务实践扩展预配置以设置

a)完整的系统蓝图

b)端对端的业务情景关于设置和程序的