商务英语教材

商务英语口语教材（中英文对照版）OralBusinessEnglishmaterials

（inBothChineseandEnglish）

2015年11月3日目录TOC\o"1-5"\h\z一、Introduction 3（一）自我介绍IntroductiontoHengshui.............................3（二）介绍衡水IntroductiontoHengshui 5二、接听电话英语TelephoneEnglish 10\o"CurrentDocument"接待夕卜宾Receivingforeignguests 12在办公室接待来客Receivingvisitorsattheoffice 16公司介绍 Company presentations 19六、商务宴请BusinessDinner 21七、 价格谈判 Negotiating Prices 23A> 订货Placinganorder 24九、 货款支付payment 27十、 发货Delivery 28一、Introduction（一）自我介绍：SelfIntroduction:1、史密斯先生（女士），您（们）好！欢迎莅临我们衡板公司！HelloMr./Ms.Smith.WelcometoHengshuiCompanylimited.2、我是河北钢铁集团衡水薄板有限公司冷板（焊管）贸易部的张林。I,mZhangLin,fromthe“ColdRolledPlatetradingdepartment”ofHengshuiStripRollingCo.Ltd,inHebeiIron&SteelGroup.3、这是我们公司经营副总张强，贸易部部长李壮，贸易部副部长王刚。ThisisMr.ZhangQiang,vicepresidentoftheManagementdepartment,Mr.LiZhuang,DirectorofTradeDivision,andMr.WangGang,theDeputyDirector,TradeDivision.4、部门和职务介绍：Introductiontodepartmentsandjobposts:（1）衡板公司董事长PresidentofHengshuiStripRollingCo.,Ltd.总经理GeneralManager,党委副书记AssistantsecretaryofthePartyCommittee.（2）公司党委书记、SecretaryofPartyCommittee工会主席、Presidentoflaborunion纪委书记SecretaryofDisciplineInspectionCommission（3）公司副总经理DeputyGeneralManagerofthecompany.（4）公司总会计师Chiefaccountantofthecompany.(5)公司办公室主任DirectoroftheCompanyoffice(6)党群工作部部长HeadofParty-massesDepartment(7)生产制造部(副)部长(Deputy)DirectorofManufacturingdepartment(8)安全环保部部长DirectorofSafetyandEnvironmentalProtection财务部部长DirectorofFinancedepartment人力资源部部长DirectorofHRManagement规划发展部部长PlanninganddevelopmentDirector设备动力部部长DirectorofEquipmentPowerdepartment生活部部长Directorofdailyaffairsdepartment审计监察部部长Directorofauditandsupervision原料部部长Directorofrawmaterials贸易部部长DirectoroftheTradedepartment工贸公司经理IndustryandTradeCompanymanager储运公司经理StorageandTransportcompanymanagers工人医院院长Directoroftheworkers,hospital党支部书记Partybranchsecretary（二）、介绍衡水：IntroductionofHengshuiCity1、我们衡水市隶属河北省，交通便利，地处两条国内主要铁路干线的交汇处，距首都北京274公里，最近的省会机场120公里。HengshuicityislocatedinHebeiProvince,wheretheinterchangeofBeijing-JiulongRailwayandShijiazhuang-DezhouRailwayare.Itis274kilometersawayfromBeijingand120kilometersawayfromthenearestairport——ShijiazhuangAirport.2、作为新兴轻工业城市，钢铁、化工、橡胶、丝网是我们的朝阳行业，近几年发展迅猛；老白干酒系中国驰名商标。Asanemergingcityoflightindustry,ironandsteel,chemicals,rubberandwiremesh,Hengshuiisdevelopingrapidlyinrecentyears.LaobaiganisaChinesewell-knowntrademark.ItisabrandofaseriesofLaobaiganChinesespirits3、衡水的人文历史源渊流长，衡水湖有人间仙境、鸟类天堂、华北大地“绿明珠”之称，是旅游观光的好去处。Hengshuihasalonghistory.HengshuiLakeisfamousforbeingafairylandontheearth,birdparadise,"GreenJewel"ofNorthChinaThisisanexcellentplacefortourism.4、衡水市尤以“衡水三宝”而闻名，“衡水三宝”是 鼻烟壶、毛笔、金鱼。HengshuiCityiswellknownespeciallyforthe"ThreetreasuresofHengshui"--snuffbottle,brush,goldfish.5、鼻烟壶内画是一门很奇特的行业，是将各种动物、植物、山水、人物等通过一个一毛钱硬币的口径，用极细的毛笔画置在水晶瓶或球内，特点是精皴细染、造型准确、风格典雅，以国画色和油画色综合表现手法摹拟多个画种的画面效果，尤其是在肖像题材方面的创作上非常突出。Snuffbottlepaintingisaverystrangeindustry.Allkindsofanimals,plants,landscapes,charactersandsoonarepaintedinsidethesnuffsorballswithveryfinehairstrokesthroughtheflaskofone-dime-coindiameter.Thefeatureisthatitisfinelyskechedandthinlydyed,modeledaccurately,elegant.ItmimicstheeffectsofvarioustypeofpicturesbyanintegratedtechniqueofChinesetraditionalpaintingcolorsandoilpaintingcolors.Itisespeciallyoutstandingincreatingpicturesofportraits.6、衡水之所以有“毛笔圣地”、“北国笔乡”是源于衡水毛笔，距今已有五百多年的历史，生产工艺精细，样式新颖、造型美观，畅销十多个国家和地区。Hengshuibecome“theHolyLandofbrush"."HometownofpensinNorthChina"，derivedfromHengshuibrushes,withahistoryof500years.Itsproductionprocessisfine.Itisnovelinstyle,andbeautifullyshaped.Itsellswellinmorethan10countriesandregions.7、金鱼则是中国的国宝，同时也是衡水的特产，金鱼五彩缤纷，形态优美、娇姿艳体、千姿百态，令人赏心悦目，陶冶情操，目前有64个品种，畅销海内外。GoldfishisbothChina'snationaltreasuresandthespecialtyofHengshui.Goldfishiscolorful,ofniceshape,ofdifferentvarietyandverycharming.Therearecurrently64varietiesofthemsoldathomeandabroad.（三）、介绍公司：Introductionofthecompany1、我们衡水薄板有限责任公司隶属于河北钢铁集团，位于衡水市路北工业区，系国有大型板材加工企业，有着50年冶金产品的加工历史，2008年6月31日加入河北钢铁集团，是河北钢铁集团子公司。HengshuiStripRollingCompanyLtdisunderHebeiIron&SteelGroupandsituatedinHengshuicityindustrialarea.Asthestate-ownedlargeproductionenterpriseofsteelprocessing,ithasahistoryof50yearsinproducingmetallurgicalproducts.Itbecamethewholly-ownedsubsidiaryofHebeiIronandSteelGroupafterjoiningtheGroupon31stJune,2008.2、公司资产总额7.7亿元，现有员工1700多人，各类专业技术人员400多人。TheCompanyhasatotalassetof770millionYuan,andisstaffedwith1,700employeesincludingmorethan400professionaltechniciansinvariousfields.公司拥有先进的设备和技术，产品质量可靠，检验方法完善。TheCompanypossessessophisticatedequipments,advancedtechnologies,reliableproductqualityandcompletedetectionandtestmethods.年产钢材60万吨，产品销往全国20多个省市及10多个国家和地区。Theannualproductionofsteelis600thousandtons,whicharesoldtomorethan20provincesandcitiesandexportedtomorethan10countriesandareas.3、公司拥有冷轧厂、热轧焊管厂、马口铁厂和青岛彩涂冷板厂四个主体生产厂和海力公司、工贸公司、储运公司、工人医院几个附属单位，总占地面积400余亩。TheCompanyoccupiesatotalareaofmorethan400mu,withfourmainproductionmillsofcoldrollingmill,hotrolledweldedpipemill,tinplatemillandQingdaocolor-coatedcoldrolledsheetmill,andaffiliateslikeHailiCompany,industrialand

tradingcompany,storageandTransportCompanyandworkers,hospital.4、主要产品有冷轧薄板、镀锡板、彩涂板、热轧带钢、焊接钢管、渗铝、机电产品等。Themainproductsincludecoldrolledthinplate,tinplate,color-coatedsheet,hotrolledstripsteel,weldedsteelpipe,aluminizedproductsandmechanical&electricalproducts,etc.5、产品广泛应用于搪瓷、家电、汽车、轻工、电子仪表、钢管原料、结构用钢、建筑脚手架用管、水煤气用管、消防用管等方面。Theproductsarewidelyappliedtofieldslikeenamel,homeappliance,automobile,lightindustry,electronicinstruments,rawmaterialsforsteelpipe,structuralsteel,pipesusedinconstructionscaffold,waterandcoalgasconveyance,andfirefighting.6、“团结、勤奋、开拓、创新”是我们的企业精神，我们愿与海内外客户共同发展，携手前行！"Unity,Diligence,Pioneering,andInnovation"arespiritsoftheenterprise.TheCompanywouldliketoworktogetherwithcustomersathomeandabroad,andcreateabrightfuturejointly!二、接听电话英语（一）接听电话Answeringthephone.上午/下午/晚上好,河北钢铁集团衡水薄板有限公司。Goodmorning/afternoon/evening,HengshuiStripRollingCo.,Ltd.,HebeiIron&SteelGroup..我可以帮什么忙吗？MayIhelpyou?.这里是河北钢铁集团衡水薄板有限公司。HengshuiStripRollingCo.,Ltd.here..请问您是谁？Whoisspeaking,please?（二）找人Askingfor（二）找人Askingforsomeone我可以跟李经理通话吗?CouldIspeaktoManagerLi,please?I'dliketospeaktoManagerLi,please.CouldyouputmethroughtoManagerLi,please?（三）请别挂机puttingsomeoneonhold.请别挂机，我看看李经理是否有时间？Holdtheline,please.I'llseeifMr.Liisavailable..请别挂机，我把电话转过去。Holdonforaminute.I'llputyouthrough.（四）您要找的人无法接电话Thepersonwantedisnotavailable.对不起，李先生此刻不能接电话。I'msorry.Mr.Liisnotavailableatthemoment..恐怕李先生今天不在，我能给他捎个信儿吗？I'mafraidMr.Liisn'tintoday.CanItakeamessage?.恐怕李先生出差了。我会告诉他您打过电话的。I'mafraidMr.Liisonbusiness.I'lltellhimyoucalled..对不起，他现在正在开会。我会告诉他尽快给您回电话的。I'msorry.He'sinameetingatthemoment.I'llaskhimtocallyouassoonaspossible..恐怕他正在打电话呢。I'mafraidhe'sonanotherline.（五）问题problems.我接不通。Ican'tgetthrough..占线。Thelineisengaged/busy..对不起，我不明白。你再说一遍好吗？I'msorry.Idon'tunderstand.Couldyourepeatthat,please?.恐怕您打错了。I'mafraidyou'vegotthewrongnumber.（六）打电话的原因Reasonsforcalling我打电话是要和您谈谈你们产品的价格。I'mcallingbecauseIwanttotalkaboutthepricesofyourproduct.（七）请求Requesting.请您重复一下那个数字好吗？Couldyourepeatthatnumber,please?.请您拼一下那个名字好吗？Canyouspellthatname,please?（八）挂断电话Ringingoff.我期盼着尽快见到您。Ilookforwardtomeetingyousoon..非常感谢您打电话来。Thankyouverymuchforcalling.三、接待外宾Receivingforeiguests（一）在机场接待客人meetingguestsattheairport1、请问，您是来自悉尼贸易公司的威尔逊先生吗？Excuseme,areyouMr.WilsonfromSydneyTrading？是的，你是李先生？Yes,andareyouMr.Li?是啊！你能来真好！Yes.It'sverykindofyoutohavecome.谢谢您来接我。Thankyouforcomingtomeetme..您好，李先生！谢谢您来接我。Howdoyoudo,Mr.Li?Thankyouforcomingtomeetme.欢迎！很高兴见到您。You,rewelcome.Verypleasedtomeetyou..我是李斌。我代表公司来此迎接您。I'mLiBin.I,mhere,onbehalfofmycompany,tomeet.总经理让我替他来借您。Ourmanageraskedmetocomeinhisplacetopickyouup.我们一直在期盼你的到来。Wehavebeenanticipatingyourarrival./Wehavebeenlookingforwardtoyourarrival.（二）带客人去宾馆Takinggueststotheirhotel.车在外面（等着呢），请这边走。Thecariswaitingoutside.Thisway,please..威尔逊先生，到了。Hereweare,Mr.Wilson.这里是白天鹅宾馆。ThisistheWhiteSwanHotel.我们为您预定了一个房间，在3楼。We'vereservedaroomforyouonthethirdfloor.很好，谢谢！Verygood.Thankyou.这是您的房间，威尔逊先生。您觉得怎麽样？Thisisyourroom,Mr.Wilson.Howdoyoulikeit?奥，既舒适又明亮。你们考虑太周到了。Oh,whatacozyandbrightroom!It,sverythoughtfulofyou.还有什麽要我代劳吗？AnythingelseIcandoforyou?没有了，谢谢！此刻没什麽要做的了。No,thanks.Notforthemoment.那麽，我最好走吧，这样您就能休息了。ThenI'dbettertakemyleavesoyoucanhavearest.（三）小话题Smalltalktopics1、旅途怎样？Howwasyourflight?很好！吃的不错，服务也好。Justwonderful!Goodfoodandgoodservice.2、飞机晚点了。Theflightwaslatetakingoff/arriving.您是第一次来中国吗？IsthisyourfirsttriptoChina?您觉得这儿的天气怎麽样？Howdoyoufindtheweatherhere?.天气不错，对吧？Fineweather,isn,tit?是的，很好/很暖和/阳光明媚.Yes,it'sverylovely/warm/sunny..有点阴天/冷/潮/湿/风。Itisalittlecloudy/cold/damp/wet/windy.有暴风雨。It'sstormy..你住的宾馆怎麽样？Howisyourhotel?一切都可以么？Iseverythingallright?很舒服/很方便/很豪华。It,scomfortable/convenient/luxurious.服务很棒。Theserviceisexcellent.太吵了。It,srathernoisy.（四）送别seeingoff.A：一路平安，威尔逊先生！Bonvoyage,Mr.Wilson.期盼着再次见面并与您进一步讨论那个问题。Ilookforwardtomeetingyouagainandhavingsomefurtherdiscussionsoverthatmatterwithyou.B：我也是。再次感谢信为我所做的一切。SodoI.Thankyouoncemoreforallyou,vedoneforme..A:希望您能再来。Ihopeyoucancomeagain.B:我会的。对您的帮助再次表示感谢！Iwill.Thanksagainforallyourhelp.A:不客气。保重，祝您旅途愉快，威尔逊先生。You,rewelcome.Takecareandhaveanicetrip,Mr.wilson..代我向你们经理问好。Remembermetoyourmanager.代我问好你们老板。Pleasesendmyregardstoyourboss.代我向凯茜问好。SayhellotoCathy.四、 在办公室接待来客Receivingvisitorsattheoffice（一）询问来访/来访者的信息Askingforinformationaboutthevisit/visitor.您是李先生吗？AreyouMr.Li?对不起，他不在。Sorry,heisnotin..您代表哪个公司？Whichcompanydoyoupresent?.您一定是威尔逊先生吧？YoumustbeMr.Wilson..是的，这是我的名片。Yes,hereismybusinesscard.我来这里是和你们的总经理谈一谈我们的代理协议的事。I'mheretodiscussouragencyagreementwithyourmanager..我想跟他直接谈。I'dprefertoexplainthattohimdirectly..您已经跟他约好了吗？Haveyougotanappointmentwithourmanager?（二）请来访者等候Askingthevisitortowait.请坐。Wouldyouliketotakeaseat?Takeaseat,please..请稍等Waitafewseconds,please..我去看看他在不在。,llgotoseewhetherheisin..我请他下来。,llaskhimtocomedown.5.我联系一下他。I,llcontacthim.6.我拨一下他的分机。I,llringhisextension.（三）对于让来访者就等表示歉意Apologizingforhavingkeptthevisitorwaiting.对不起，不方便。他正在开会。I'msorryfortheinconvenience.Heisinthemiddleofameeting..对不起，久等了。他正忙着呢。I'msorryforthedelay.Mr.Liisengagednow..对不起，搞错了。书记正在开会。I'msorryforthemistake.Thesecretaryisattendingameeting.（四）当被找的人不在时，表达为此感到遗憾/抱歉Expressingregretwhensomeoneisnotpresent.恐怕您今天见不到李先生。他不在。I'mafraidyoucan'tseeMr.Litoday.Heisout.财务经理今天生病了。TheFinancialManagerisilltoday..联系不上人事经理。ThePersonnelManagercan'tbecontactedjustnow.五、 公司介绍Companypresentations7一）问好和自我介绍.上午好。我是李约翰，我主管人力资源部/生产。Goodmorning.I'mJohnLiandI'minchargeofthePRDepartment/production..女士们，先生们，很荣幸向这样受尊敬的来宾们致辞。Ladiesandgentlemen,it,sanhourtoaddresssuchadistinguishedaudience.（二）介绍你发言的内容：公司历史与现状.我想谈一谈我们公司的最新发展。I'dliketotalk（toyou）aboutthelatestdevelopmentatourcompany..我想谈的是一项新产品将投放市场。I'dliketotalk（toyou）aboutthelaunchofthenewproduct..我发言的主题是公司的历史。Thesubjectofmytalk/presentationisthehistoryofourcompany..这次会议将持续半小时。Themeetingshouldlast30minutes..我的发言共分三部分。它们是公司历史、主要市场和人力。Mypresentationisinthreeparts.TheyareCompanyHistory,MainMarketsandPeople..首先，我们将简单地谈一下公司的历史。然后，我将谈一谈我们的主要市场。最后，我要谈的是人---我们最重要的资产。Firstofall,we,llbrieflygooverthehistoryofthecompany.Secondly/then/next,I'lltellyousomethingaboutourmainmarkets.Finally/Lastly/Lastofall,I'llcometothepeople--ourmostimportantassets..我讲完后会很高兴回答大家的提问。I,llbegladtoansweranyquestionsattheendofmytalk..如果您有什麽问题，请尽管打断我的发言。Ifyouhaveanyquestions,pleasefeelfreetointerrupt.（三）在发言中用到的其他表达方式.你可能记得我们是2000年接管了那家公司。Youmayrememberwetookoverthatcompanyin2000..大城市，像广州，是我们的目标市场。Bigcities,suchasGuangzhou,areourtargetmarket..还有什麽需要我明确的吗？Doyouneedmetoclarifyanything?（四）对公司的介绍.我们公司生产冷轧薄板。Ourcompanyprovides/manufacturescoldrolledsteelsheet..我们公司总部设在北京。OurheadquarterisinBeijing..我们职工有6000多人。Weemploymorethan6000people..我们在全世界设有60多个办事处。Wehavemorethan60offices/agenciesallovertheworld..我们年收入是一千万美元。Ourannualincomeis10millionUSdollars.六、 商务宴请BusinessDinner（一）邀请.We,dlovetohavethepleasureofyourcompanyatadinnerpartythisevening..Thatsoundsgreat!I'mdelightedtogo.Sorry,I'mafraidIcan't,butthanksallthesame.Sorry.Maybewecanmakeitnexttime?.We'dreallyappreciateitifyou,dcome.（二）提议干杯proposingatoast（敬酒，干杯）.干杯！Cheers!.为我们的友谊干杯！Let,sdrinktoourfriendship..为我们商展会的成功干杯！Here,satoasttooursuccessatthefair..我想为我们的友好合作而干杯。I'dliketoproposeatoasttoourfriendlycooperation..为我们尊敬的客人干杯！MayIproposeatoasttoourdistinguishedguests?.为您的升职干杯！Here,satoasttoyourpromotion.（三）评价食物您认为饭怎麽样？Howdoyoulikethefood?您认为鱼怎麽样？Whatdoyouthinkofthefish?这是我吃过的最好的一顿饭。ThisfoodisthebestthatI,veevertasted.（四）席间谈话.感觉像在自己家一样，不必拘束。Pleasemakeyourselfathome..喜欢吃什么，请随便吃啊。Helpyourselftowhateveryoulike..再来点吧。Wouldyoulikemore?.不了，吃饱了。No,thanks.I,vehadenough/I,mfull.（五）结账.小姐，请结账。Pleasebringmethebill,Miss..总共多少钱？What,sthis（amount）for?.这是小费。It,stheservicecharge..我请客。It’smytreat..我埋单。Letmegetthebill..咱们AA制吧。Let,sgodutch.七、价格谈判NegotiatingPrices（一）讨价还价bargaining.这个产品你们要价太高了。You,reaskingtoomuchforthisproduct..这个货品定价太高。我们可以从韩国以三分之一的价格买下同样的东西。Thegoodsarepricedtoohigh.WecanbuythesamethingfromKoreaatonethirdofyourprice..我们的价格看起来高点，但是质量比我们的竞争对手好得多。Ourpricemayappearalittlehigher,butthequalityismuchbetterthan10ourcompetitor,s.（二）要求折扣.能在便宜点吗？Couldyoumakeitalittlecheaper?.打九折可以吧？Isitpossibleforyoutoreducethepriceby10%?.你能否考虑降低价格来发展一个新市场呢？Couldyoupossiblyconsiderdecreasingyourpricetohelpdevelopanewmarket?（三）拒绝降价Refusingapricereduction.砍掉这麽多我们真承受不了。Wesimplycan'tstandsuchahugecut..价格上没有任何折扣的空间了。There,snoroomforanydiscountintheprice..我们得价格已经降到成本加了。这样的价格，已经无利可图了。We'vealreadycutourpricetocostlevel.Withthisprice,wewon,tmakeanyprofit.八、订货Placinganorder（一）供货能力Theavailabilityofgoods.目前货品已脱销。Thegoodsareoutofstockatthemoment..Thegoodsyouorderedareinshortsupplyatpresent..库存有限。Thereislimitedstock.（二）订购，发订单placinganorder.我们对你们的产品很满意，现在准备和你们定货。We'resatisfiedwiththequalityofyourproductsandarereadytoplaceanorderwithyounow..这个项目你最少订多少？What'syourminimumorderforthisitem（物料项目）？.我们对此很感兴趣所以我们首先想订1000件。Weareinterestedinthesesowe'dliketoor