国际酒店管理 前厅部前台接待更新检查表Check list of GSA update

1、Reception Check-list Morning Shift (07:00-15:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 06:55 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logboo

2、k. 07:00 To attend the department morning briefing. Note down the information from briefing. Familiarise with preceding occurrence during night shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP Ensure profiles in oper

3、a are input correctly Ensure each intraday checked-in guests information has been sent to PSB Tidy up the reception desk and ensure next shift has enough stationary Check room move report, ensure guests information are update in PMS and bucket accordingly. Check departure report,ensure all old docke

4、ts forms for C/O rooms have been removed from buckets. 15:00 Organise the shift banking Count the cash float and itemized account according the journal report Ask for shift leader checks your paperwork Ask for GSM /AFOM/ FOM to Sign the paid out/ rebate voucher File cashier report into folder Fax “C

5、redit Card Authorization Cancellation” to bank. Stay at the desk while the supervisor gives handover to the afternoon team 15:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to income audit Sign Out MRW Enrollment:Signature By GSO/GSM: Upselling Revenue: Reception C

6、heck-list Afternoon Shift (15:00-23:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 14:40 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logbook. 14:50

7、To attend the department afternoon briefing. Note down the information from briefing. Familiarise with preceding occurrence during morning shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP Ensure profiles in opera are

8、 input correctly Ensure each intraday checked-in guests information has been sent to PSB 22:30 Print the arrivals and check in today report,check and ensure all the RC are placed accordingly. Tidy up the reception desk and ensure next shift has enough stationary 23:00 Organise the shift banking Coun

9、t the cash float and itemized account according the journal report Ask for shift leader checks your paperwork Ask for GSM / AFOM / FOM to Sign the paid out/ rebate voucher File cashier report into folder Fax “Credit Card Authorization Cancellation” to bank. Stay at the desk while the supervisor give

10、s handover to the night team 23:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to income audit Sign Out MRW Enrollment:Signature By GSO/GSM Upselling Revenue: 走在路上 Reception Check-list Overnight Shift (23:00-07:30) Attendance:Shift Leader: Due Out:Group Due In:Non-

11、guarantee: Due In:Event In House:Out Of Service: OCC%:ADR:Out Of Order: 22:50 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, In-house Group BEO and Logbook. 23:00 To attend the department night briefing. Note down the information from briefing. Familiaris

12、e with preceding occurrence during day Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals. Early check-out in next day, in-house VIP & Group 23:15 Hand over with afternoon shift GSA. Take note the issues what need us to follow up Count float cash and ensure

13、 you have enough change Check all operation equipment whether is in gear(computer, printer,POS machine, Key encode machine, invoice printer, photocopy machine, PSB scaner,etc) Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key

14、Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.

15、Tidy up the reception desk and ensure you have enough stationary Check the guest safety deposit box. Ensure the used Safety Deposit Boxes are recorded. 23:45 Print out trace report and extend trace. 00:00 Print out and file all in-house groups rooming list with room rate. Settle acounts for all of t

16、he POS machine. 00:10 Check the itemized checks of outlets for the day and file them by room number & guest name Follow up outstanding issue from afternoon shift. Before Night Audit Post the transportation charge of the day to corresponding rooms Print in-house guest Breakfast Report of the day Chec

17、k the Transient room,check out the rooms 5 minutes before night audit,and make new reservation for next day. Count the cash float and itemized account according the journal report Prepare concern report before Night Audit Log off the PMS and then prepare to do night run During Night Audit Put the in

18、-house guests detail checks into the bucket accordingly Ensure each intraday checked-in guests information has been sent to PSB make sure the guest use safety boxes is recorded correctly Cross check wake-up call sheet with DTS, matching names and room numbers (specially for In House Group). Deep cle

19、aning reception area and make sure reception desk have enough stationaries: Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stap

20、ler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. After Night Audit Check in all the transient room. Check and prepare the group rooms key cards. Print out Manager report and update FO notice board accordingly Check the billing of due out guest. Ensure that there are no “not-updated” registration cards on the des