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2021年黑龙江省鹤岗市公共英语五级(笔试)知识点汇总(含答案)学校:________班级:________姓名:________考号:________
一、1.ListeningComprehension(15题)1.WhatkindofgraindidmostEuropeanseat500yearsago?
2.Shiraliprobablyliveduntil168;Tsurbaprobablyliveduntilage160.
A.TrueB.Fasle
3.Inwhataspectsdoesthespeakerthinkalloftheseculturalchangesarestrengthened?
4.PartC
Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.
Younowhave1minutetoreadQuestions21-30.
听力原文:Lasttimewestartedlookingatthequestionofmanagementandwonderingwhatthetermactuallymeant.Thenwetookabrieflookattheconceptofscientificmanagement.Youremember,wedecideditwasusefulbutnotenoughonitsown.Sotodaywe'regoingtolookatanotheraspect—behavioralmanagement.Youmaynotreallyhavecomeacrossthisword“behavioral”before.thoughI'msureyouarefamiliarwiththeword“behavior”.Behavioralsimplymeanshavingtodowithbehavior.Andthatisourstartingpointfortoday:Wearegoingtostartbyrealizingthattheactivityofanyorganizationishumanactivity,designedtoachievehumangoals.Sowearereallytalkingabouthumanbehavior.
Anybusinessconcerndoestwothings.First,itprovideseithergoodsorservicesthatthecustomerneeds.Thatis.iteithermakesthingsordoesthingsforotherpeopleinexchangeformoney.Second,itprovidespeoplewithwork—andmostofushavetoworkinordertomakealiving.
Work,muchaswemaysometimeswishwedidn'thavetodoit,ornotquitesomuchofit.hasinfacttwoadvantages.First—andIspokeaboutthislasttime—itcangiveussatisfaction.Wecanbeproudofwhatwearedoing—likeacraftsmanmakingsomethingbeautiful,oradoctorofanursehelpingpeoplewhoareillorinpain.ThisiswhatIcalledjobsatisfaction,andwithoutitIamsureworkcanbecomeanawfulburden.Andonamorebasiclevel,workearnsusmoney,whichwecanusetobuythethingsweneedinordertolive.likefoodandsomewheretolive,aswellasalltheluxurieswecouldprobablydowithoutbutstillliketohave.
Behavioralmanagementisbasedonaresearchofhowpeoplebehaveatwork.Itusesthefindingsofpsychologistsandsociologists,andsoon.Thesemakeastudyofindividualsandgroupstoseewhatthingsinfluencethewaytheybehaveindifferentconditions.Theresultscanthenbeusedtodesignthebestconditionsinwhichpeoplewillperform—orbehave—inthewaythatamanagerwantsthemtoinordertomakeabusinessmoreefficientandtoachieveitsgoals.Theyhavecollectedalotofevidenceandformulatedalotoftheoriestohelpthemanager,andthereisnodoubtthatproperlyunderstoodandapplied,thiscanbeveryuseful.
Butstillwereturntothefactthatpeopleareindividuals.alldifferentfromeachother,andall—aswesay—withmindsoftheirown.Sonomatterwhatthemanagerknowsaboutthewaypeoplebehaveingroupsandsoon,hehasreallytotreateveryoneonhisstaffasanindividualinhisownright.Ofcourse,hecanbehelpedinthisbyknowinghowtoencouragepeopletodothings,howtostimulatethemtobehaveinacertainway,andsoon.Amanagercanhimselfbemighthowtodothis,buthoweverunscientificthismaysound,itismorelikelythatagoodmanagerisbornratherthantrained.Hehassomenaturalabilitytorecognizewhatpeoplearelikelytodo,whatabilitiestheyhave,andotherthingslikethat.Realizingthis,andthenapplyingwhathehaslearnedabouthumanbehavior,iswhatmakessomeoneagoodmanager.
Sobehavioralmanagementismanagementbasedonanassessmentofanindividualandtheapplicationofwhatisknownabouthowpeopleingeneraltendtobehave.Likescientificmanagement,itisundoubtedlyuseful,butnot,thecompleteanswer.
Whatdidthespeakertalkaboutlasttime?
5.Theirschemeisbasedonthepremisethatallpeoplehaveabasicwayof______.
6.Whatdoes"Apersonwhoisledaroundbythenose"mean?
A.Apersonwholetshisinstinctguidehim.
B.Apersonwhohasnowillofhisown.
C.Apersonwhoisdecisive.
D.Apersonwhoisfullofimaginationandcreativity.
7.听力原文:M:Soyoureallybelievethatclothescarryakindofmessageforotherpeopleandthatwhatweputonisinsomewayareflectionofwhatwefeel?
W:Ohyes,verymuchso.Nowpeoplearebeginningtotakeseriouslytheideaofakindofpsychologyofclothing,tobelievethatthereisnotjustindividualtasteinourclothesbutalsoathinkingbehindwhatwewearwhichistryingtoexpresssomethingwemaynotevenbeawareofourselves.
M:Butsurelythishasalwaysbeenthecase.Wealldressupwhenwewanttoimpresssomeone,suchasforajobinterviewwithaprospectiveemployer;wethenmakeaneffortandputonsomethingsmart.
W:True,butthat'saconsciousact.WhatIamtalkingaboutismoreofasubconsciousthing.Takeforexamplethestudentwhoisawayfromhomeatcollegeoruniversity:ifhetendstowraphimselfupmorethantheothers,thisisbecauseheisprobablyfeelinghomesick.Similarly,ageneralfeelingofinsecuritycansometimestaketheform.ofoverdressinginwarmerclothesthannecessary.
M:Canyougiveanyotherexamples?
W:Yes.Ithinkpeoplewhoaresociableandoutgoingtendtodressinanextrovertedway,preferringbrighterormoredazzlingcolorsyellows,brightreds,andsoon.Inthesameway,whatmightbeseenasaparallelwiththeanimalkingdom,aggressiveclothesmightindicateanaggressivepersonalityorattitudetolife.Thinkaboutthethreatdisplaysusedbyanimalswhentheywanttowarnoffopponents.
M:Doyouthinkthecareorlackofitoverthewayweactuallywearourclotheshasanythingtotellus?
W:Yes,indeed.Thelength,forexample,ofaman'strousersspeaksvolumesaboutthisawarenessofhisownimage.Or,ifhistrousersaretooshortorhangingloosely,thisprobablymeanshe'sabsorbedbyotherthings.
Accordingtothewoman,whatgovernstheclotheswewear?
A.Adesiretoexpressoneselfandshowone'swealth.
B.Individualtasteandloveforbeauty.
C.Loveforbeautyandadesiretoimpressotherpeople.
D.Individualtasteandadesiretoexpressoneself.
8.HowdidEmilyDickinsondifferfromWaltWhitman?
A.Shepublishedpoemsfrequently.
B.Sheseldomlefthome.
C.Shelivedinanearlierera.
D.Shespokeadifferentlanguage.
9.Whatwasthediscussiontopicofthepreviousclassmeeting?
A.NewEnglandmysterystories.
B.Eighteenth-centuryEnglishcriticism.
C.AcomparisonofpoemsofDickinsonandWhitman.
D.ThepoemsofWaltWhitman.
10.Accordingtothetalk,onlyrealcharactersportrayedinbooksmaybecomeourfriends.
A.TrueB.Fasle
11.PartC
Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.
Younowhave1minutetoreadQuestions21-30.
听力原文:Inyouruniversitywork.youwillbeexpectedtogiveoralpresentationsintheform.ofreportsorsimplyintheformsofanswerstoquestions.Thereareseveralthingsyouoraldotomakeyouroralpresentationsclearandeasytounderstand.
Thefundamentalpointtorealizeisthatspeechandwritingaredifferent.Ifyouwanttobebestunderstood.youcan'tsimplyreadyourwrittenreportaloud.Thebiggestdifferencebetweenspokenandwrittenlanguageisthatreaderscanlookbackovertheprintedwordswhentheydon'tunderstand.Inspokenlanguage,however,listenerscan'tgobackandcheckthewords.Theycanrelyonlyonmemory.Sothefirstprincipletokeepinmindwhenyou'replanningtospeakinpublicisthatyouhavetohelpthelistener'smemory.Thismeansthatanoralreportcan'tdeliverinformationasrapidlyasawrittenreport.Thatis,youcan'thaveasmanypiecesofnewinformationpackedintothesamenumberofwords,becausetheywillcomeattoofastarateforthelistenertounderstand.
Inanoralreport,therateofdeliveryhastobeslower.Oneofthebestwaystohelpyouraudienceissimplytospeakslowly.Manypeoplespeaktoofastwhentheyspeaktoagroup.Thisisamistake,especiallyifyouhaveaforeignaccent,becauseitmakeslisteningmoredifficult.Beyondthesimpletechniqueofspeakingmoreslowlywhenyouspeakbeforeagroup,therearewaysoforganizingyourpresentationthatcanhelpthelistenerbeclearandunderstandyourmainpoints.
Theorganizationofyourtalkshouldallowenoughtimeforthelistenertothinkbothbeforeandaftereachnewidea.Thepurposeofthetimebeforethenewinformationistogivetheaudienceachancetounderstandthebackgroundclearly.Knowledgeofthebackground,orsettingoftheinformation,makesitmucheasiertoanticipatewhatkindofinformationiscomingnext.Ifthenewinformationoccurstooearly,withoutenoughbackground,thelistenersshouldnotbepreparedwithenoughbackgroundtobeabletopredictwhat'scoming.
I'vebeendescribingthetimeforthinkingbeforethenewinformation.It'salsoimportanttoprovidetimeforthinkingafterthenewinformation.Thisthinkingtimeallowslistenerstofittheideaintotheirgeneralknowledgeofthesubject.Thinkingtimegivesthelistenerachancetomakesurethattheideawasunderstoodbeforegoingontothenextnewidea.
Therearethreegeneralwaystogivethelistenertimeforthinkingandtimeafterapointofnewinformation.Onewayissimplytopause.Amomentofsilencegivesthelistenertimetotakeinthenewinformation,butthereareotherways.Asecondmethodistouseaparaphrase.Thatis,yousaythesamething,butindifferentwords.Thisparaphrase,orrepetitionoftheidea,helpsthelistenerstofixthethoughtintheirmemory.Athirdwaytogivethelistenertimetothinkistousewordsthatdon'tmeanmuch.Thesearewordsthatconveynoinformation,butjustfillintime.Forinstance,youmightsaysomethinglike“asI'vebeensaying”or“andsoforth”and“andsoon”.Thatkindofexpressiondoesn'treallysayanything.It'sjustmadeofwhatwecall“fillerwords”.Thewordshavenorealmeaning.buttheydoperform.ausefulfunction.sincetheyallowthelistenertimetothink.
Insummary,then,weknowthatorallanguageshoulddeliverinformationataslowerratethanyoucanuseinwrittenlanguage.Newinformationshouldbepresentedmoregradually.Thinkingtimeshouldbeprovidedbothbeforeandaftereachimportantnewitem.Thetimebeforeistoprovideabackgroundsothatthelistenerscanhaveachancetoanticipat
12.PartB
Directions:Youwillhear3conversationsortalksandyoumustanswerthequestionsbychoosingA,B,CorD.YouwillheartherecordingONLYONCE.
听力原文:Doyoufindgettingupinthemorningdifficultandpainful?Thismightbecalledlaziness,butDr.Kleimanhasanewexplanation.Hehasprovedthateveryonehasadailyenergycycle.
Duringmehourswhenyoulaborthroughyourworkyoumaysaythatyou're"hot".That'strue.Thetimeofdaywhenyoufeelmostenergeticiswhenyourcycleofbodytemperatureisatitspeak.Forsomepeoplethepeakcomesduringtheforenoon.Forothersitcomesintheafternoonorevening.Noonehasdiscoveredwhythisisso.Thepossibleexplanationisthatoneisathistemperature-and-energypeakintheevening.Muchfamilyquarrelingendswhenhusbandsandwivesrealizewhattheseenergycyclesmean,andwhichcycleeachmemberofthefamilyhas.
Youcan'tchangeyourenergycycle,butyoucanlearntomakeyourlifefititbetter.Habitcanhelp,Dr.Kleimanbelieves.Maybeyou'resleepyintheeveningbutfeelyoumuststayuplateanyway.Counteractyourcycletosomeextentbyhabituallystayinguplaterthanyouwantto.Ifyourenergyislowinthemorningbutyouhaveanimportantjobtodoearlyintheday,risebeforeyourusualhour.Thiswon'tchangeyourcycle,butyou'llgetupandworkbetteratyourlowpoint.
Getofftoaslowstartwhichsavesyourenergy.Getupwithaleisurelyyawnandstretch.Sitontheedgeofthebedaminutebeforeputtingyourfeetonthefloor.Avoidthetroubleforcleanclothesbylayingthemoutthenightbefore.Wheneverpossible,doroutineworkintheafternoonandsavetasksrequiringmoreenergyorconcentrationforyoursharperhours.
Whatshouldonedoifhewantstoworkmoreefficientlyathislowpointinthemorning?
A.Changehisenergycycle.
B.Overcomehislaziness.
C.Getupearlierthanusual.
D.Gotobedearlier.
13.What'stheCivilRightsMovementfor?
14.WhichofthefollowingstatementsisNOTTRUE?
A.Gettingofftoworkwithaminimumefforthelpssaveone'senergy.
B.Dr.Kleimanexplainswhypeoplereachtheirpeaksatdifferenthoursofaday.
C.Habithelpsapersonadapttohisownenergycycle.
D.Childrenhaveenergycycles,too.
15.Thespeakerwillintroducesixdepartmentalmanagersonebyone.
A.RightB.Wrong
二、2.UseofEnglish(10题)16.
【C2】
17.(45)
18.(37)
19.(41)
20.
【C15】
21.
【C16】
22.
【C6】
23.(40)
24.(42)
25.
【C9】
三、3.ReadingComprehension(15题)26.(67)
27.PartA
Directions:ReadthefollowingtextsandanswerthequestionswhichaccompanythembychoosingA,B,CorD.MarkyouranswersonANSWERSHEET1.
Opinionpollsarenowbeginningtoshowthat,whoeveristoblameandwhateverhappensfromnowon,highunemploymentisprobablyheretostay.Thismeansweshallhavetomakewaysofsharingtheavailableemploymentmorewidely.
Butweneedtogofurther.Wemustasksomeprimaryquestionsaboutthefutureofwork.Wouldwecontinuetotreatemploymentasthenorm?Wouldwenotratherencouragemanyotherwaysforself-respectingpeopletowork?Shouldwenotcreateconditionsinwhichmanyofuscanworkforourselves,ratherthanforanemployer?Shouldwenotaimtorevivethehouseholdandtheneighborhood,aswellasthefactoryandtheoffice,ascentersofproductionandwork?
Theindustrialagehasbeentheonlyperiodofhumanhistoryinwhichmostpeople'sworkhastakentheform.ofjobs.Theindustrialagemaynowbecomingtoanend,andsomeofthechangesinworkpatternswhichitbroughtmayhavetobereversed.Thisseemsadauntingthought.But,infact,itcouldprovidetheprospectofabetterfutureforwork.Universalemployment,asitshistoryshows,hasnotmeanteconomicfreedom.
Employmentbecamewidespreadwhentheenclosuresofthe17thand18thcenturiesmademanypeopledependentonpaidworkbydeprivingthemoftheuseoftheland,andthusofthemeanstoprovidealivingforthemselves.Thenthefactorysystemdestroyedthecottageindustriesandremovedworkfrompeople'shomes.Later,astransportationimproved,firstbyrailandthenbyroad,peoplecommutedlongerdistancestotheirplacesofemploymentuntil,eventually,manypeople'sworklostallconnectionwiththeirhomelivesandtheplaceinwhichtheylived.
Meanwhile,employmentputwomenatadisadvantage.Inpre-industrialtime,menandwomenhadsharedtheproductiveworkofthehouseholdandvillagecommunity.Nowitbecamecustomaryforthehusbandtogoouttopaidemployment,leavingtheunpaidworkofthehomeandfamilytohiswife.Taxandbenefitregulationsstillassumethisnormtodayandrestrictmoreflexiblesharingofworkrolesbetweenthesexes.
Itwasnotonlywomenwhoseworkstatussuffered.Asemploymentbecamethedominantform.ofwork,youngpeopleandoldpeoplewereexcluded—aproblemnow,asmoreteenagersbecomefrustratedatschoolandmoreretiredpeoplewanttoliveactivelives.
Allthismaynowhavetochange.Thetimehascertainlycometoswitchsomeeffortandresourcesawayfromtheidealistgoalofcreatingjobsforall,totheurgentpracticaltaskofhelpingmanypeopletomanagewithoutfulltimejobs.
Researchcarriedoutintherecentopinionpollsshowsthat______.
A.availableemploymentshouldberestrictedtoasmallpercentageofthepopulation
B.newjobsmustbecreatedinordertorectifyhighunemploymentfigures
C.availableemploymentmustbemorewidelydistributedamongtheunemployed
D.thenowadayhighunemploymentfiguresareatruthoflife
28.
Accordingtothepassage,theauthorfelttogiveRaoulaholidaytip.
A.excitedB.delightedC.embarrassedD.forced
29.(73)
30.(72)
31.(75)
32.(80)
33.(77)
34.PartC
Directions:Answerquestions71-80byreferringtothefollowinggames.
Note:AnswereachquestionbychoosingA,BorCandmarkitonANSWERSHEET1.Somechoicesmayberequiredmorethanonce.
Answerquestions71~80byreferringtothefollowinggames.
Note:AnswereachquestionbychoosingA,B,CorDandmarkitonANSWERSHEET1.Somechoicesmayberequiredmorethanonce.
A=BewitchedB=SavingPrivateRyanC=TeamAmerica:WorldPoliceD=Godfather
Whichmovie...
tellsthestoryaboutthelastgreatwar?71.______
illustrateshowviolencecandestroyahumansoul?72.______
describestheimageofAmericaasthedominatefigureintheworld?73.______
influencesmostmoviesconcerningthecriminalelementsnowadays?74.______
representsthetensionrelationbetweenAmericaandFrance?75.______
isconsideredasthetopfivemoviesallthetime?76.______
tellsthestoryaboutretrievingthelastoneoffourbrothersinthewar?77.______
describesthestoryofarealwitchwhowasaskedtoacttheroleofanimaginarywitchaccidentally?78.______
wassimplyregardedasamovieaboutgangstersonce?79.______
wasadaptedfromaclassicTVsituationcomedy?80.______
ABewitched
"Bewitched"isapainfullyembarrassingremakeoftheclassicTVsitcomthatranonABCfrom1964-1972.Theseries,abouta"mixed"marriagebetweenahigh-flyingsorceressandanearthboundmortal,boastssomeofthemostfamiliarandiconicimagesintelevisionhistory.
WriterNoraEphronhasover-thoughttheconcepttosuchanextentthatshehasmanagedtostripawaymostoftheelementsthatmadetheseriesworkinthefastplace.Themovieisn'ttechnicallya"remake"of"Bewitched"sincethewitchplayedbyNicoleKidmanisn'ttheSamanthaStevensoftheseriesbutratherasinglewomannamedIsabelBigelowwhogetstoplaySamanthaStephensonTV.It'sallverychicandcomplicated,yousee,butthestorygoessomethinglikethis.tiredofthelifeofinstantgratificationthatwitchcraftsoeasilyaffordsher,Isabelhasdecidedtostrikeoutonherownasatotallyself-reliantmortal,movingintoatracthomeintheSanFernandoValleyandvowingtogetthroughtheremainderofherdayswithoutthebenefitofwitchcraft.Oneafternoonwhileatabookstore,sheisspottedbyoneJackWyatt,apompous,self-centeredmovieactorwhosecareerandpersonallifehavebothbeeninthetankoflateandwhoishopingtoatleastjumpstarttheformerbytakingontheroleofDarrinStevensinanewversionoftheoldseries.OneglimpseofIsabel'snose-twitchingabilityconvinceshimthatthisnon-actresswouldbeperfectforthepart,sowewindup,intruePirandellianfashion,withafictionalTVwitchbeingplayedbyanhonest-to-Godreallifewitch.
BSavingPrivateRyan
WorldWarIIwasapivotaleventofthe20thcenturyandadefiningmomentforAmericaandtheworld.Itshiftedthebordersoftheglobe.Itforeverchangedthosewholivedthroughit,andshapedgenerationstocome.Ithasbeencalled"thelastgreatwar".
NothingcouldhavepreparedthesoldiersatOmahaBeachforthebattletheyareabouttowage.Filledwithhopeandresolve,noneofthemknowsiftheywillsurvivethesmallstripofbeachaheadofthem.AshiseyesscantheNormandycoast,CaptainJohnMiller(TOMHANKS)believesthatgettinghimselfandhismenpastthegauntletisthegreatestchallengehehasfacedinthewar.Buthismostdifficulttaskstillliesahead.
Evenasthealliedforcesbegintogetafootholda
35.(74)
36.
Thegovernmentleviesdifferentkindsoftaxessothat______.
A.therichhavetopaymoreandthepoorless
B.awiderrangeoftaxpayerscanbeincluded
C.eachofthreelevelsofgovernmentcouldgettaxmoney
D.theburdenoftaxesfallsevenlyoneverybody
37."TheissueofonlineprivacyintheInteractagefoundnewurgencyfollowingtheSept.11terroristattacks,sparkingdebateoverstrikingthecorrectbalancebetweenprotectingcivillibertiesandattemptingtopreventanothertragicterroristact.Whilepreventingterrorismcertainlyisofparamountimportance,privacyrightsshouldnotbedeemedirrelevant.
Inresponsetotheattacks,Congressquicklypassedlegislationthatincludedprovisionsexpandingfightsofinvestigatorstointerceptwire,oralandelectroniccommunicationsofallegedhackersandterrorists.CivillibertiesgroupsexpressedconcernsovertheprovisionsandurgedcautioninensuringthateffortstoprotectournationdonotresultinbroadgovernmentauthoritytoerodeprivacyrightsofU.S.citizens.Nevertheless,causingfurtherconcerntocivillibertiesgroups,theDepartmentofJusticeproposedexceptionstotheattorney-clientprivilege.OnOct.30,AttorneyGeneralJohnAshcroftapprovedaninterimagencyrulethatwouldpermitfederalprisonauthoritiestomonitorwireandelectroniccommunicationsbetweenlawyersandtheirclientsinfederalcustody,includingthosewhohavebeendetainedbutnotchargedwithanycrime,wheneversurveillanceisdeemednecessarytopreventviolenceorterrorism.
Inlightofthisbroadeningefforttoreachintocommunicationsthatwerepreviouslybelievedtobe"off-limits",theissueofonlineprivacyisnowanevenmorepressingconcern.Congresshastakensomelegislativestepstowardensuringonlineprivacy,includingtheChildren'sOnlinePrivacyProtectionAct,andprovidedprivacyprotectionsforcertainsectorsthroughlegislationsuchastheFinancialServicesModernizationAct.Thelegislationpassedtodatedoesnot,however,provideastatutoryschemeforprotectinggeneralonlineconsumerprivacy.Lackingdefinitivefederallaw,somestatespassedtheirownmeasures.Butmuchofthislegislationisincompleteornotenforced.Moreover,itbecomesunworkablewhenstatescreatedifferentprivacystandards;theInternetdoesnotknowgeographicboundaries,andcompaniesandindividualscannotbeexpectedtocomplywithdiffering,andattimesconflicting,privacyroles.
Ananalysisearlierthisyearof751U.S.andinternationalWebsitesconductedbyConsumersInternationalfoundthatmostsitescollectpersonalinformationbutfalltotellconsumershowthatdatawillbeused,howsecurityismaintainedandwhatrightsconsumershaveovertheirowninformation.
Ataminimum,CongressshouldpasslegislationrequiringWebsitestodisplayprivacypoliciesprominently,inform.consumersofthemethodsemployedtocollectclientdata,allowcustomerstooptoutofsuchdatacollection,andprovidecustomeraccesstotheirowndatathathasalreadybeencollected.AlthoughvariousInternetprivacybillswereintroducedinthe107thCongress,thefocusshiftedtoexpandinggovernmentsurveillanceinthewakeoftheterroristattacks.Plainly,governmenteffortstopreventterrorismareappropriate.Exactlyhowtheseexigentcircumstanceschangethenatureoftheonlineprivacydebateisstilltobeseen.
Concerningtheprotectionofprivacyandincreasedsurveillanceofcommunication,theauthorseemstoinsiston______.
A.thepriorityoftheformeraction
B.theexecutionofthelatterattheexpenseoftheformer
C.tighteningbothpoliciesatthesametime
D.abalancebetweenthetwoactions
38.Itwaslateintheafternoon,andIwasputtingthefinaltouchonapieceofwritingthatIwasfeelingprettygoodabout.Iwantedtosaveit,butmycursorhadfrozen.Itriedtoshutthecomputerdown,anditseizedupaltogether.Unsureofwhatelsetodo,Iyanked(用力猛拉)thebatteryout.
Unfortunately,Windowshadbeeninthemidstofadelicateandcrucialundertaking.Thenextmorning,whenIturnedmycomputerbackon,itinformedmethatafilehadbeencorruptedandWindowswouldnotload.Then,itofferedtorepairitselfbyusingtheWindowsSetupCD.
IopenedthespecialdrawerwhereIkeepCDs,butnoWindowsCDinthere.Iwasforcedtocallthecomputercompany'sGlobalSupportCentre.Mycallwasansweredbyawomaninsomeunnamed,far-offland.IfinditannoyingtomakesmalltalkwithsomeonewhenIdon'tknowwhatcontinentthey'restandingon.SupposeIweretocommentonthebeautifulweatherwe'vebeenhavingwhentherewasamonsoonattheotherendofdiephone?SoIgotrighttothepoint
"Mycomputeristellingmeafileiscorruptedanditwantstofixitself,butIdon'thavetheWindowsSetupCD."
"Soyou'rehavingaproblemwithyourWindowsSetupCD."Shehasapparentlybeendozingand,havingcometojustasthesentenceended,wasattemptingtocoverforherinattention.
Itquicklybecameclearthatthewomanwasnotacomputertechnician.Herjobwastoserveasagatekeeper,ahumanshieldforthetechnicians.Hersoleduty,asfarasIcouldtell,wastoraiseglobalstresslevels.
Tomakemedisappear,thewomangavemethephonenumberforWindows'creator,Microsoft.Thisislikegivingsomeonethephonenumberfor,Idon'tknow,NorthAmerica.Besides,theCDworked;Ijustdidn'thaveit.NomatterhowmanytimesIrepeatedmystory,wecamebacktothesameplace.Shewascalmandresolutelypolite.
Whenmyvoicehitacertaindecibel(分贝),Iwaspassedalong,likeahot,irritablepotato,toatechnician.
"Youdon'thavetheWindowsSetupCD,ma'am,becauseyoudon'tneedit,"heexplainedcheerfully.
"Windowscamepreinstalledonyourcomputer!"
"ButIdoneedit
"Yes,butyoudon'thaveit."Wewentonlikethisforawhile.Finally,heofferedtowalkmethroughtheuseofadifferentCD,onethatwoulderasemyentiresystem."Ofcourse,you'dloseallyoure-mail,yourdocuments,yourphotos."Itwaslikeofferingtodropasafeonmyheadtocuremyheadache."Youmightbeabletorecoverthem,butitwouldbeexpensive."Hesoundeddelighted."Andit'snotcoveredbythewarranty(产品保证书)!"Thesafebegantoseemlikeagoodidea,provideditwasfull.
Ihungupthephoneanddrovemycomputertoasmall,friendlyrepairplaceI'dheardabout.Asmart,helpfulmandugoutaWindowsCDandtoldmeitwouldn'tbeaproblem.Anhourlater,hecalledtoletmeknowitwasready.Ithankedhim,andwechattedabouttheweather,whichwasthesameouts
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