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2021年黑龙江省鹤岗市公共英语五级(笔试)知识点汇总(含答案)学校:________班级:________姓名:________考号:________

一、1.ListeningComprehension(15题)1.WhatkindofgraindidmostEuropeanseat500yearsago?

2.Shiraliprobablyliveduntil168;Tsurbaprobablyliveduntilage160.

A.TrueB.Fasle

3.Inwhataspectsdoesthespeakerthinkalloftheseculturalchangesarestrengthened?

4.PartC

Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.

Younowhave1minutetoreadQuestions21-30.

听力原文:Lasttimewestartedlookingatthequestionofmanagementandwonderingwhatthetermactuallymeant.Thenwetookabrieflookattheconceptofscientificmanagement.Youremember,wedecideditwasusefulbutnotenoughonitsown.Sotodaywe'regoingtolookatanotheraspect—behavioralmanagement.Youmaynotreallyhavecomeacrossthisword“behavioral”before.thoughI'msureyouarefamiliarwiththeword“behavior”.Behavioralsimplymeanshavingtodowithbehavior.Andthatisourstartingpointfortoday:Wearegoingtostartbyrealizingthattheactivityofanyorganizationishumanactivity,designedtoachievehumangoals.Sowearereallytalkingabouthumanbehavior.

Anybusinessconcerndoestwothings.First,itprovideseithergoodsorservicesthatthecustomerneeds.Thatis.iteithermakesthingsordoesthingsforotherpeopleinexchangeformoney.Second,itprovidespeoplewithwork—andmostofushavetoworkinordertomakealiving.

Work,muchaswemaysometimeswishwedidn'thavetodoit,ornotquitesomuchofit.hasinfacttwoadvantages.First—andIspokeaboutthislasttime—itcangiveussatisfaction.Wecanbeproudofwhatwearedoing—likeacraftsmanmakingsomethingbeautiful,oradoctorofanursehelpingpeoplewhoareillorinpain.ThisiswhatIcalledjobsatisfaction,andwithoutitIamsureworkcanbecomeanawfulburden.Andonamorebasiclevel,workearnsusmoney,whichwecanusetobuythethingsweneedinordertolive.likefoodandsomewheretolive,aswellasalltheluxurieswecouldprobablydowithoutbutstillliketohave.

Behavioralmanagementisbasedonaresearchofhowpeoplebehaveatwork.Itusesthefindingsofpsychologistsandsociologists,andsoon.Thesemakeastudyofindividualsandgroupstoseewhatthingsinfluencethewaytheybehaveindifferentconditions.Theresultscanthenbeusedtodesignthebestconditionsinwhichpeoplewillperform—orbehave—inthewaythatamanagerwantsthemtoinordertomakeabusinessmoreefficientandtoachieveitsgoals.Theyhavecollectedalotofevidenceandformulatedalotoftheoriestohelpthemanager,andthereisnodoubtthatproperlyunderstoodandapplied,thiscanbeveryuseful.

Butstillwereturntothefactthatpeopleareindividuals.alldifferentfromeachother,andall—aswesay—withmindsoftheirown.Sonomatterwhatthemanagerknowsaboutthewaypeoplebehaveingroupsandsoon,hehasreallytotreateveryoneonhisstaffasanindividualinhisownright.Ofcourse,hecanbehelpedinthisbyknowinghowtoencouragepeopletodothings,howtostimulatethemtobehaveinacertainway,andsoon.Amanagercanhimselfbemighthowtodothis,buthoweverunscientificthismaysound,itismorelikelythatagoodmanagerisbornratherthantrained.Hehassomenaturalabilitytorecognizewhatpeoplearelikelytodo,whatabilitiestheyhave,andotherthingslikethat.Realizingthis,andthenapplyingwhathehaslearnedabouthumanbehavior,iswhatmakessomeoneagoodmanager.

Sobehavioralmanagementismanagementbasedonanassessmentofanindividualandtheapplicationofwhatisknownabouthowpeopleingeneraltendtobehave.Likescientificmanagement,itisundoubtedlyuseful,butnot,thecompleteanswer.

Whatdidthespeakertalkaboutlasttime?

5.Theirschemeisbasedonthepremisethatallpeoplehaveabasicwayof______.

6.Whatdoes"Apersonwhoisledaroundbythenose"mean?

A.Apersonwholetshisinstinctguidehim.

B.Apersonwhohasnowillofhisown.

C.Apersonwhoisdecisive.

D.Apersonwhoisfullofimaginationandcreativity.

7.听力原文:M:Soyoureallybelievethatclothescarryakindofmessageforotherpeopleandthatwhatweputonisinsomewayareflectionofwhatwefeel?

W:Ohyes,verymuchso.Nowpeoplearebeginningtotakeseriouslytheideaofakindofpsychologyofclothing,tobelievethatthereisnotjustindividualtasteinourclothesbutalsoathinkingbehindwhatwewearwhichistryingtoexpresssomethingwemaynotevenbeawareofourselves.

M:Butsurelythishasalwaysbeenthecase.Wealldressupwhenwewanttoimpresssomeone,suchasforajobinterviewwithaprospectiveemployer;wethenmakeaneffortandputonsomethingsmart.

W:True,butthat'saconsciousact.WhatIamtalkingaboutismoreofasubconsciousthing.Takeforexamplethestudentwhoisawayfromhomeatcollegeoruniversity:ifhetendstowraphimselfupmorethantheothers,thisisbecauseheisprobablyfeelinghomesick.Similarly,ageneralfeelingofinsecuritycansometimestaketheform.ofoverdressinginwarmerclothesthannecessary.

M:Canyougiveanyotherexamples?

W:Yes.Ithinkpeoplewhoaresociableandoutgoingtendtodressinanextrovertedway,preferringbrighterormoredazzlingcolorsyellows,brightreds,andsoon.Inthesameway,whatmightbeseenasaparallelwiththeanimalkingdom,aggressiveclothesmightindicateanaggressivepersonalityorattitudetolife.Thinkaboutthethreatdisplaysusedbyanimalswhentheywanttowarnoffopponents.

M:Doyouthinkthecareorlackofitoverthewayweactuallywearourclotheshasanythingtotellus?

W:Yes,indeed.Thelength,forexample,ofaman'strousersspeaksvolumesaboutthisawarenessofhisownimage.Or,ifhistrousersaretooshortorhangingloosely,thisprobablymeanshe'sabsorbedbyotherthings.

Accordingtothewoman,whatgovernstheclotheswewear?

A.Adesiretoexpressoneselfandshowone'swealth.

B.Individualtasteandloveforbeauty.

C.Loveforbeautyandadesiretoimpressotherpeople.

D.Individualtasteandadesiretoexpressoneself.

8.HowdidEmilyDickinsondifferfromWaltWhitman?

A.Shepublishedpoemsfrequently.

B.Sheseldomlefthome.

C.Shelivedinanearlierera.

D.Shespokeadifferentlanguage.

9.Whatwasthediscussiontopicofthepreviousclassmeeting?

A.NewEnglandmysterystories.

B.Eighteenth-centuryEnglishcriticism.

C.AcomparisonofpoemsofDickinsonandWhitman.

D.ThepoemsofWaltWhitman.

10.Accordingtothetalk,onlyrealcharactersportrayedinbooksmaybecomeourfriends.

A.TrueB.Fasle

11.PartC

Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.

Younowhave1minutetoreadQuestions21-30.

听力原文:Inyouruniversitywork.youwillbeexpectedtogiveoralpresentationsintheform.ofreportsorsimplyintheformsofanswerstoquestions.Thereareseveralthingsyouoraldotomakeyouroralpresentationsclearandeasytounderstand.

Thefundamentalpointtorealizeisthatspeechandwritingaredifferent.Ifyouwanttobebestunderstood.youcan'tsimplyreadyourwrittenreportaloud.Thebiggestdifferencebetweenspokenandwrittenlanguageisthatreaderscanlookbackovertheprintedwordswhentheydon'tunderstand.Inspokenlanguage,however,listenerscan'tgobackandcheckthewords.Theycanrelyonlyonmemory.Sothefirstprincipletokeepinmindwhenyou'replanningtospeakinpublicisthatyouhavetohelpthelistener'smemory.Thismeansthatanoralreportcan'tdeliverinformationasrapidlyasawrittenreport.Thatis,youcan'thaveasmanypiecesofnewinformationpackedintothesamenumberofwords,becausetheywillcomeattoofastarateforthelistenertounderstand.

Inanoralreport,therateofdeliveryhastobeslower.Oneofthebestwaystohelpyouraudienceissimplytospeakslowly.Manypeoplespeaktoofastwhentheyspeaktoagroup.Thisisamistake,especiallyifyouhaveaforeignaccent,becauseitmakeslisteningmoredifficult.Beyondthesimpletechniqueofspeakingmoreslowlywhenyouspeakbeforeagroup,therearewaysoforganizingyourpresentationthatcanhelpthelistenerbeclearandunderstandyourmainpoints.

Theorganizationofyourtalkshouldallowenoughtimeforthelistenertothinkbothbeforeandaftereachnewidea.Thepurposeofthetimebeforethenewinformationistogivetheaudienceachancetounderstandthebackgroundclearly.Knowledgeofthebackground,orsettingoftheinformation,makesitmucheasiertoanticipatewhatkindofinformationiscomingnext.Ifthenewinformationoccurstooearly,withoutenoughbackground,thelistenersshouldnotbepreparedwithenoughbackgroundtobeabletopredictwhat'scoming.

I'vebeendescribingthetimeforthinkingbeforethenewinformation.It'salsoimportanttoprovidetimeforthinkingafterthenewinformation.Thisthinkingtimeallowslistenerstofittheideaintotheirgeneralknowledgeofthesubject.Thinkingtimegivesthelistenerachancetomakesurethattheideawasunderstoodbeforegoingontothenextnewidea.

Therearethreegeneralwaystogivethelistenertimeforthinkingandtimeafterapointofnewinformation.Onewayissimplytopause.Amomentofsilencegivesthelistenertimetotakeinthenewinformation,butthereareotherways.Asecondmethodistouseaparaphrase.Thatis,yousaythesamething,butindifferentwords.Thisparaphrase,orrepetitionoftheidea,helpsthelistenerstofixthethoughtintheirmemory.Athirdwaytogivethelistenertimetothinkistousewordsthatdon'tmeanmuch.Thesearewordsthatconveynoinformation,butjustfillintime.Forinstance,youmightsaysomethinglike“asI'vebeensaying”or“andsoforth”and“andsoon”.Thatkindofexpressiondoesn'treallysayanything.It'sjustmadeofwhatwecall“fillerwords”.Thewordshavenorealmeaning.buttheydoperform.ausefulfunction.sincetheyallowthelistenertimetothink.

Insummary,then,weknowthatorallanguageshoulddeliverinformationataslowerratethanyoucanuseinwrittenlanguage.Newinformationshouldbepresentedmoregradually.Thinkingtimeshouldbeprovidedbothbeforeandaftereachimportantnewitem.Thetimebeforeistoprovideabackgroundsothatthelistenerscanhaveachancetoanticipat

12.PartB

Directions:Youwillhear3conversationsortalksandyoumustanswerthequestionsbychoosingA,B,CorD.YouwillheartherecordingONLYONCE.

听力原文:Doyoufindgettingupinthemorningdifficultandpainful?Thismightbecalledlaziness,butDr.Kleimanhasanewexplanation.Hehasprovedthateveryonehasadailyenergycycle.

Duringmehourswhenyoulaborthroughyourworkyoumaysaythatyou're"hot".That'strue.Thetimeofdaywhenyoufeelmostenergeticiswhenyourcycleofbodytemperatureisatitspeak.Forsomepeoplethepeakcomesduringtheforenoon.Forothersitcomesintheafternoonorevening.Noonehasdiscoveredwhythisisso.Thepossibleexplanationisthatoneisathistemperature-and-energypeakintheevening.Muchfamilyquarrelingendswhenhusbandsandwivesrealizewhattheseenergycyclesmean,andwhichcycleeachmemberofthefamilyhas.

Youcan'tchangeyourenergycycle,butyoucanlearntomakeyourlifefititbetter.Habitcanhelp,Dr.Kleimanbelieves.Maybeyou'resleepyintheeveningbutfeelyoumuststayuplateanyway.Counteractyourcycletosomeextentbyhabituallystayinguplaterthanyouwantto.Ifyourenergyislowinthemorningbutyouhaveanimportantjobtodoearlyintheday,risebeforeyourusualhour.Thiswon'tchangeyourcycle,butyou'llgetupandworkbetteratyourlowpoint.

Getofftoaslowstartwhichsavesyourenergy.Getupwithaleisurelyyawnandstretch.Sitontheedgeofthebedaminutebeforeputtingyourfeetonthefloor.Avoidthetroubleforcleanclothesbylayingthemoutthenightbefore.Wheneverpossible,doroutineworkintheafternoonandsavetasksrequiringmoreenergyorconcentrationforyoursharperhours.

Whatshouldonedoifhewantstoworkmoreefficientlyathislowpointinthemorning?

A.Changehisenergycycle.

B.Overcomehislaziness.

C.Getupearlierthanusual.

D.Gotobedearlier.

13.What'stheCivilRightsMovementfor?

14.WhichofthefollowingstatementsisNOTTRUE?

A.Gettingofftoworkwithaminimumefforthelpssaveone'senergy.

B.Dr.Kleimanexplainswhypeoplereachtheirpeaksatdifferenthoursofaday.

C.Habithelpsapersonadapttohisownenergycycle.

D.Childrenhaveenergycycles,too.

15.Thespeakerwillintroducesixdepartmentalmanagersonebyone.

A.RightB.Wrong

二、2.UseofEnglish(10题)16.

【C2】

17.(45)

18.(37)

19.(41)

20.

【C15】

21.

【C16】

22.

【C6】

23.(40)

24.(42)

25.

【C9】

三、3.ReadingComprehension(15题)26.(67)

27.PartA

Directions:ReadthefollowingtextsandanswerthequestionswhichaccompanythembychoosingA,B,CorD.MarkyouranswersonANSWERSHEET1.

Opinionpollsarenowbeginningtoshowthat,whoeveristoblameandwhateverhappensfromnowon,highunemploymentisprobablyheretostay.Thismeansweshallhavetomakewaysofsharingtheavailableemploymentmorewidely.

Butweneedtogofurther.Wemustasksomeprimaryquestionsaboutthefutureofwork.Wouldwecontinuetotreatemploymentasthenorm?Wouldwenotratherencouragemanyotherwaysforself-respectingpeopletowork?Shouldwenotcreateconditionsinwhichmanyofuscanworkforourselves,ratherthanforanemployer?Shouldwenotaimtorevivethehouseholdandtheneighborhood,aswellasthefactoryandtheoffice,ascentersofproductionandwork?

Theindustrialagehasbeentheonlyperiodofhumanhistoryinwhichmostpeople'sworkhastakentheform.ofjobs.Theindustrialagemaynowbecomingtoanend,andsomeofthechangesinworkpatternswhichitbroughtmayhavetobereversed.Thisseemsadauntingthought.But,infact,itcouldprovidetheprospectofabetterfutureforwork.Universalemployment,asitshistoryshows,hasnotmeanteconomicfreedom.

Employmentbecamewidespreadwhentheenclosuresofthe17thand18thcenturiesmademanypeopledependentonpaidworkbydeprivingthemoftheuseoftheland,andthusofthemeanstoprovidealivingforthemselves.Thenthefactorysystemdestroyedthecottageindustriesandremovedworkfrompeople'shomes.Later,astransportationimproved,firstbyrailandthenbyroad,peoplecommutedlongerdistancestotheirplacesofemploymentuntil,eventually,manypeople'sworklostallconnectionwiththeirhomelivesandtheplaceinwhichtheylived.

Meanwhile,employmentputwomenatadisadvantage.Inpre-industrialtime,menandwomenhadsharedtheproductiveworkofthehouseholdandvillagecommunity.Nowitbecamecustomaryforthehusbandtogoouttopaidemployment,leavingtheunpaidworkofthehomeandfamilytohiswife.Taxandbenefitregulationsstillassumethisnormtodayandrestrictmoreflexiblesharingofworkrolesbetweenthesexes.

Itwasnotonlywomenwhoseworkstatussuffered.Asemploymentbecamethedominantform.ofwork,youngpeopleandoldpeoplewereexcluded—aproblemnow,asmoreteenagersbecomefrustratedatschoolandmoreretiredpeoplewanttoliveactivelives.

Allthismaynowhavetochange.Thetimehascertainlycometoswitchsomeeffortandresourcesawayfromtheidealistgoalofcreatingjobsforall,totheurgentpracticaltaskofhelpingmanypeopletomanagewithoutfulltimejobs.

Researchcarriedoutintherecentopinionpollsshowsthat______.

A.availableemploymentshouldberestrictedtoasmallpercentageofthepopulation

B.newjobsmustbecreatedinordertorectifyhighunemploymentfigures

C.availableemploymentmustbemorewidelydistributedamongtheunemployed

D.thenowadayhighunemploymentfiguresareatruthoflife

28.

Accordingtothepassage,theauthorfelttogiveRaoulaholidaytip.

A.excitedB.delightedC.embarrassedD.forced

29.(73)

30.(72)

31.(75)

32.(80)

33.(77)

34.PartC

Directions:Answerquestions71-80byreferringtothefollowinggames.

Note:AnswereachquestionbychoosingA,BorCandmarkitonANSWERSHEET1.Somechoicesmayberequiredmorethanonce.

Answerquestions71~80byreferringtothefollowinggames.

Note:AnswereachquestionbychoosingA,B,CorDandmarkitonANSWERSHEET1.Somechoicesmayberequiredmorethanonce.

A=BewitchedB=SavingPrivateRyanC=TeamAmerica:WorldPoliceD=Godfather

Whichmovie...

tellsthestoryaboutthelastgreatwar?71.______

illustrateshowviolencecandestroyahumansoul?72.______

describestheimageofAmericaasthedominatefigureintheworld?73.______

influencesmostmoviesconcerningthecriminalelementsnowadays?74.______

representsthetensionrelationbetweenAmericaandFrance?75.______

isconsideredasthetopfivemoviesallthetime?76.______

tellsthestoryaboutretrievingthelastoneoffourbrothersinthewar?77.______

describesthestoryofarealwitchwhowasaskedtoacttheroleofanimaginarywitchaccidentally?78.______

wassimplyregardedasamovieaboutgangstersonce?79.______

wasadaptedfromaclassicTVsituationcomedy?80.______

ABewitched

"Bewitched"isapainfullyembarrassingremakeoftheclassicTVsitcomthatranonABCfrom1964-1972.Theseries,abouta"mixed"marriagebetweenahigh-flyingsorceressandanearthboundmortal,boastssomeofthemostfamiliarandiconicimagesintelevisionhistory.

WriterNoraEphronhasover-thoughttheconcepttosuchanextentthatshehasmanagedtostripawaymostoftheelementsthatmadetheseriesworkinthefastplace.Themovieisn'ttechnicallya"remake"of"Bewitched"sincethewitchplayedbyNicoleKidmanisn'ttheSamanthaStevensoftheseriesbutratherasinglewomannamedIsabelBigelowwhogetstoplaySamanthaStephensonTV.It'sallverychicandcomplicated,yousee,butthestorygoessomethinglikethis.tiredofthelifeofinstantgratificationthatwitchcraftsoeasilyaffordsher,Isabelhasdecidedtostrikeoutonherownasatotallyself-reliantmortal,movingintoatracthomeintheSanFernandoValleyandvowingtogetthroughtheremainderofherdayswithoutthebenefitofwitchcraft.Oneafternoonwhileatabookstore,sheisspottedbyoneJackWyatt,apompous,self-centeredmovieactorwhosecareerandpersonallifehavebothbeeninthetankoflateandwhoishopingtoatleastjumpstarttheformerbytakingontheroleofDarrinStevensinanewversionoftheoldseries.OneglimpseofIsabel'snose-twitchingabilityconvinceshimthatthisnon-actresswouldbeperfectforthepart,sowewindup,intruePirandellianfashion,withafictionalTVwitchbeingplayedbyanhonest-to-Godreallifewitch.

BSavingPrivateRyan

WorldWarIIwasapivotaleventofthe20thcenturyandadefiningmomentforAmericaandtheworld.Itshiftedthebordersoftheglobe.Itforeverchangedthosewholivedthroughit,andshapedgenerationstocome.Ithasbeencalled"thelastgreatwar".

NothingcouldhavepreparedthesoldiersatOmahaBeachforthebattletheyareabouttowage.Filledwithhopeandresolve,noneofthemknowsiftheywillsurvivethesmallstripofbeachaheadofthem.AshiseyesscantheNormandycoast,CaptainJohnMiller(TOMHANKS)believesthatgettinghimselfandhismenpastthegauntletisthegreatestchallengehehasfacedinthewar.Buthismostdifficulttaskstillliesahead.

Evenasthealliedforcesbegintogetafootholda

35.(74)

36.

Thegovernmentleviesdifferentkindsoftaxessothat______.

A.therichhavetopaymoreandthepoorless

B.awiderrangeoftaxpayerscanbeincluded

C.eachofthreelevelsofgovernmentcouldgettaxmoney

D.theburdenoftaxesfallsevenlyoneverybody

37."TheissueofonlineprivacyintheInteractagefoundnewurgencyfollowingtheSept.11terroristattacks,sparkingdebateoverstrikingthecorrectbalancebetweenprotectingcivillibertiesandattemptingtopreventanothertragicterroristact.Whilepreventingterrorismcertainlyisofparamountimportance,privacyrightsshouldnotbedeemedirrelevant.

Inresponsetotheattacks,Congressquicklypassedlegislationthatincludedprovisionsexpandingfightsofinvestigatorstointerceptwire,oralandelectroniccommunicationsofallegedhackersandterrorists.CivillibertiesgroupsexpressedconcernsovertheprovisionsandurgedcautioninensuringthateffortstoprotectournationdonotresultinbroadgovernmentauthoritytoerodeprivacyrightsofU.S.citizens.Nevertheless,causingfurtherconcerntocivillibertiesgroups,theDepartmentofJusticeproposedexceptionstotheattorney-clientprivilege.OnOct.30,AttorneyGeneralJohnAshcroftapprovedaninterimagencyrulethatwouldpermitfederalprisonauthoritiestomonitorwireandelectroniccommunicationsbetweenlawyersandtheirclientsinfederalcustody,includingthosewhohavebeendetainedbutnotchargedwithanycrime,wheneversurveillanceisdeemednecessarytopreventviolenceorterrorism.

Inlightofthisbroadeningefforttoreachintocommunicationsthatwerepreviouslybelievedtobe"off-limits",theissueofonlineprivacyisnowanevenmorepressingconcern.Congresshastakensomelegislativestepstowardensuringonlineprivacy,includingtheChildren'sOnlinePrivacyProtectionAct,andprovidedprivacyprotectionsforcertainsectorsthroughlegislationsuchastheFinancialServicesModernizationAct.Thelegislationpassedtodatedoesnot,however,provideastatutoryschemeforprotectinggeneralonlineconsumerprivacy.Lackingdefinitivefederallaw,somestatespassedtheirownmeasures.Butmuchofthislegislationisincompleteornotenforced.Moreover,itbecomesunworkablewhenstatescreatedifferentprivacystandards;theInternetdoesnotknowgeographicboundaries,andcompaniesandindividualscannotbeexpectedtocomplywithdiffering,andattimesconflicting,privacyroles.

Ananalysisearlierthisyearof751U.S.andinternationalWebsitesconductedbyConsumersInternationalfoundthatmostsitescollectpersonalinformationbutfalltotellconsumershowthatdatawillbeused,howsecurityismaintainedandwhatrightsconsumershaveovertheirowninformation.

Ataminimum,CongressshouldpasslegislationrequiringWebsitestodisplayprivacypoliciesprominently,inform.consumersofthemethodsemployedtocollectclientdata,allowcustomerstooptoutofsuchdatacollection,andprovidecustomeraccesstotheirowndatathathasalreadybeencollected.AlthoughvariousInternetprivacybillswereintroducedinthe107thCongress,thefocusshiftedtoexpandinggovernmentsurveillanceinthewakeoftheterroristattacks.Plainly,governmenteffortstopreventterrorismareappropriate.Exactlyhowtheseexigentcircumstanceschangethenatureoftheonlineprivacydebateisstilltobeseen.

Concerningtheprotectionofprivacyandincreasedsurveillanceofcommunication,theauthorseemstoinsiston______.

A.thepriorityoftheformeraction

B.theexecutionofthelatterattheexpenseoftheformer

C.tighteningbothpoliciesatthesametime

D.abalancebetweenthetwoactions

38.Itwaslateintheafternoon,andIwasputtingthefinaltouchonapieceofwritingthatIwasfeelingprettygoodabout.Iwantedtosaveit,butmycursorhadfrozen.Itriedtoshutthecomputerdown,anditseizedupaltogether.Unsureofwhatelsetodo,Iyanked(用力猛拉)thebatteryout.

Unfortunately,Windowshadbeeninthemidstofadelicateandcrucialundertaking.Thenextmorning,whenIturnedmycomputerbackon,itinformedmethatafilehadbeencorruptedandWindowswouldnotload.Then,itofferedtorepairitselfbyusingtheWindowsSetupCD.

IopenedthespecialdrawerwhereIkeepCDs,butnoWindowsCDinthere.Iwasforcedtocallthecomputercompany'sGlobalSupportCentre.Mycallwasansweredbyawomaninsomeunnamed,far-offland.IfinditannoyingtomakesmalltalkwithsomeonewhenIdon'tknowwhatcontinentthey'restandingon.SupposeIweretocommentonthebeautifulweatherwe'vebeenhavingwhentherewasamonsoonattheotherendofdiephone?SoIgotrighttothepoint

"Mycomputeristellingmeafileiscorruptedanditwantstofixitself,butIdon'thavetheWindowsSetupCD."

"Soyou'rehavingaproblemwithyourWindowsSetupCD."Shehasapparentlybeendozingand,havingcometojustasthesentenceended,wasattemptingtocoverforherinattention.

Itquicklybecameclearthatthewomanwasnotacomputertechnician.Herjobwastoserveasagatekeeper,ahumanshieldforthetechnicians.Hersoleduty,asfarasIcouldtell,wastoraiseglobalstresslevels.

Tomakemedisappear,thewomangavemethephonenumberforWindows'creator,Microsoft.Thisislikegivingsomeonethephonenumberfor,Idon'tknow,NorthAmerica.Besides,theCDworked;Ijustdidn'thaveit.NomatterhowmanytimesIrepeatedmystory,wecamebacktothesameplace.Shewascalmandresolutelypolite.

Whenmyvoicehitacertaindecibel(分贝),Iwaspassedalong,likeahot,irritablepotato,toatechnician.

"Youdon'thavetheWindowsSetupCD,ma'am,becauseyoudon'tneedit,"heexplainedcheerfully.

"Windowscamepreinstalledonyourcomputer!"

"ButIdoneedit

"Yes,butyoudon'thaveit."Wewentonlikethisforawhile.Finally,heofferedtowalkmethroughtheuseofadifferentCD,onethatwoulderasemyentiresystem."Ofcourse,you'dloseallyoure-mail,yourdocuments,yourphotos."Itwaslikeofferingtodropasafeonmyheadtocuremyheadache."Youmightbeabletorecoverthem,butitwouldbeexpensive."Hesoundeddelighted."Andit'snotcoveredbythewarranty(产品保证书)!"Thesafebegantoseemlikeagoodidea,provideditwasfull.

Ihungupthephoneanddrovemycomputertoasmall,friendlyrepairplaceI'dheardabout.Asmart,helpfulmandugoutaWindowsCDandtoldmeitwouldn'tbeaproblem.Anhourlater,hecalledtoletmeknowitwasready.Ithankedhim,andwechattedabouttheweather,whichwasthesameouts

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