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PAGENUMPAGES3-PAGE3GS.11.1.HForCBRichardEllisInternalUseOnly1/99租户满意度调查TENANTATTITUDESURVEY对于目前我们为您提供的物业管理服务，总体而言您的满意度如何？Ingeneral,howsatisfiedareyoucurrentlywiththeoverallperformanceofpropertymanagement?______verysatisfied很满意______somewhatsatisfied较满意______somewhatunsatisfied较不满意______veryunsatisfied很不满意等级很好Excellent好Good一般Fair不满意Unsatisfactory不合格NotApplicable项目人员ProjectPersonnel管理专业度ManagementProfessionalism________________________________________责任感Responsiveness________________________________________追踪管理FollowUp________________________________________与客户的沟通Communication________________________________________工程/维护Engineering/Maintenance专业程度Professionalism________________________________________责任感Responsiveness________________________________________追踪管理FollowUp________________________________________租赁Leasing专业程度Professionalism________________________________________责任感Responsiveness________________________________________追踪管理FollowUp________________________________________租金条款RentStatement简明易懂性EaseofUnderstanding________________________________________准确度Accuracy________________________________________大厦外围、室内植物及天花板和走道状况AppearanceofBuildingExteriorIncludingLandscapingandWalkways_______________________________________大堂及通道区域状况AppearanceofLobbyandCorridorAreas________________________________________卫生间状况AppearanceofRestrooms________________________________________前台的服务情况ReceptionistServices________________________________________供热及空调状况HeatingandAirConditioning________________________________________电梯服务状况ElevatorService________________________________________泊车Parking________________________________________大厦保安Security________________________________________紧急预案EmergencyPreparedness________________________________________请对所评等级未达到“很好”处，提写您的意见Pleasecommentifanyratingislessthanexcellent.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________您的建议….对于改进管理部门的服务？Doyouhaveanysuggestions:...forimprovingtheserviceofthemanagementoffice?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________..对于改进大厦整体的运作质量？:…forimprovingtheoverallqualityofthebuildingoperations?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________您是否可以预见贵方在此地的租赁有扩张的可能Doyouforeseeexpansionrequirementsforyouroffice?_____有yes_____没有no请具体说明Pleaseexplain_______________________________________________________如果贵方的租赁到今天截至，贵方是否会续租?Ifyourleaseweretoexpiretoday,wouldyourenew?_____肯定definitely_____可能会probably_____可能不会probablynot....为什么不会Whynot_______________________________________________________?_____肯定不会definitelynot....为什么肯定不会Whynot_______________________________________________________?对于物业管理处员工所提供的出色服务和其它专业性的服务您是否会答谢他们呢？Arethereanypeopleyouwouldliketoacknowledgefortheiroutstandingserviceandprofessionalism?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________签名Signature________________________________________________职位Title______________________(选择性填写Optional)日期Date_________________________________________________

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