优秀商务模板之简单实用的商务谈判合作技巧facilia

FacilitatingandMeetingSkillsBuildingTeamandDiscoverGroupWisdomContents1.Introduction

2.BasicSkillsofFacilitator

3.FacilitatingOpening

4.FacilitatingDiscussion&Decision

6.DealingwithChallenges

5.FacilitatingConclusion

WhocareKnowwhatAppetizerBadexperienceofmeetingGoodexperienceofmeeting1.IntroductionKnowthebasicGeneralDefinitionFacilitationistheartandscienceofmanagingmeetingsandgroupprocessesDefinition

Whatisfacilitation?

Facilitationistheprocesswhereafacilitatorguidethegroupmembersinmeetingtoshareideas,opinions,experiences,andexpertiseinordertoachieveacommongoalandagreeableactionplan.FacilitatorAfacilitatorissomeonewhousesknowledgeofgroupprocessestoformulateanddelivertheneededstructureformeetinginteractionstoeeffectiveMeetingProgressDiagramOpeningDiscussionConcludingSharingWhatisyourfacilitatingexperience?Haveyoucomeacrossaskillfacilitators?

TeamDevelopmentandFIncreasetheadvantagesofTeamListdownthe+/-ofteamdevelopmentPotentialAdvantagesPotentialDisadvantagesBuildingoneachothers’ideasConfusionDifferentperspectivesNoagreementBetterconclusionConflictFunNotimeforindividualthinkingSharingtheloadCanavoidresponsibilitiesMeetingandFacilitationMeetingsoccurforanumberofreasonswhereparticipantsarecalleduponto:ØmakedecisionsØshareinformationØplanworkØlearnfromoneanotherØcreatebuy-inØsolveproblems2.BasicFacilitationSkillsKnowthebasicFacilitationDimensionsBasicSkills■Makingeveryonefeelcomfortableandvalued■Encouragingparticipation■Increaseunderstanding■Listeningandobserving■Guidingthegroup■Ensuringqualitydecisions■Ensuringoutcome-basedmeetingsMakeeveryonefeelcomfortable&valuedSmalltalkswithparticipantsGettoknowthemUsebodylanguageThankparticipantsFeelComfortableSkill:MakeeveryonefeelcomfortableandvaluedGettoknowthemUsebodylanguageThanktheorganization,thencheckunderstandingThankparticipantsEncourageparticipationUseopen-endedquestionsDivideintosmallgroups.ConsultthegroupUsevisualaidsEncourageSilentmembersIncreaseUnderstandingUseteam-buildingactivities.Setgroundrules.Searchforagreement.Agreetodisagree.ListenandobserveListenactively.Scantheroom.DonotmakeassumptionCheckforunderstandingRephrasetheirresponsesSummaryRecapWriteitdownGuidethegroupDelegateatimekeeper.Referbacktothemeetingobjectivesandagenda.Strayfromtheagendawhennecessary.ChallengetheirassumptionEncouragethemtogobeyond(creativetension)InstilltheconceptofEffectivenessInstilltheconceptofInitiativeAskaboutPlanBandevenPlanCAskthemaboutshortterm,longterm,milestoneandcontinuityplanUseaparkinglotEnsurequalitydecisionsRemindthegroupofdecisiondeadlines.Reviewcriteriaandsupportinginformation.Reviewthedecision-makingprocess.Pollthegroupbeforemajordecisions.Reviewthedecision.EnsureCommitmenttoActionReviewobjectivesforeachagendaitem.Recorddecisions.Developanactionplan.Ensuretheteamleaderfollowup3.FacilitatingOpeningGoodBeginningFacilitatingOpeningReviewminutesReviewminutesWelcomeparticipantsGooverandapprovemeetingobjectivesandagendaSetthetoneandpaceIntroduceparticipantsandyourselfWelcomeparticipantFormallystartthemeeting.Welcomeeveryoneofficially.UsebodylanguageIntroduceparticipants&yourselfConsideranicebreaker.Givepreciseinstructions.Allowbriefannouncements.CheckinSetthetoneandpaceHelpthegroupdevelopgroundrules.Setthestageforagreement.Clarifytheroleofmembers.GooverandapprovemeetingobjectivesandagendaPostmeetingobjectivesAskforinputontheobjectivesandagenda.Pointoutanychangestotheagenda.AgendaMeetingAgendaMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDurationExpectedOutcome1DecideclosingtimeduringRamadanDenish30minutesFixatimeagreeabletoeveryone;

Waysofcommunicatetoemployees2AllocationofmanpowerinpromotionalitemsUji30minsNameandnumberofemployeesneededtobestationedateachpromotionalsection

3AOBZaidiMeetingPreparationFacilitatorrole:Zaidi;NoteTaker:HamdanItemstoBringtotheMeeting

NotesfromApril4thmeeting–brainstormedideas.Completedinterviewdata.ReviewminutesAllowadequatetimetoreviewandapproveminutes.Addressfollow-upitems.MeetingMinuteMeetingAgendaMeetingMinuteMeetingObjectiveDiscussionofPreparationforRamadanSalesAttendeesDenish,Uji,Wani,Zaidi,Guna,Rahmah,Isma,Nesan,Laurence,AlanDate2ndOct2005Time2.00pm–4.00pmLocationMTCofJMIAbseeteesNorashikin(MC),PuanZaleha(Entertaincustomers)NoItemPersonInChargeDeadlineRemarks1ReviewAgendaandapproveMinutes2Shopcloseat10pm.

CommunicatetoemployeesDenish(Floormeeting)

Rahmah(Noticeboard)7thOct2005OTprovided

NoMCallowed4.FacilitatingDiscussionsandDecisionsExploretheIssuesFacilitatingDiscussions&Decisions■Keepthegroupontask■Assessthegroup’’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■EnforcegroundrulesKeeptheGroupOnTask●Determineifyouhaveenoughtimetocompletetheagendaandtheclosingtasks.●Extendthemeeting.●Helpthegroupsetprioritiesanddecidewhichremainingagendaitemstoaddressinthetimeremaining.Assessthegroup’’sconcentrationandengagementReadthegroup’’senergylevel.Checkinvolvement.Avoidpresentationsafterlunch.Givethemabreak.Providesnacks.FacilitatingDiscussions&Decisions■Keepthegroupontask■Assessthegroup’’sconcentrationandengagement■Clarifyconfusingdiscussions■Providefeedbacktothegroup■EnforcegroundrulesClarifyconfusingdiscussionsListenforunfamiliarterms.Restatetheissuebeforeadecision.ProvidefeedbacktothegroupwhennecessaryorappropriateCheckyourpersonalbiases.Bespecificindescribingwhatyouobserve.Describeorprobetheimpactofwhatyouobserve.Askforandsummarizesuggestions.Pointoutconsensus.Pointoutsimilaritiesbetweenmembers’statements.Useconflicttoimprovedecisions.EnforcegroundrulesKnowthegroundrules.Createnonthreateningmechanismstoenforcetherules.Correctviolationsthefirsttime—andassoonas—theyoccur.Befairandconsistentinenforcingrules.5.FacilitatingtheConclusionTieUpTheLooseEndFacilitatingTheConclusionIdentifythenextstepsEvaluatethemeetingAdjournonapositivenoteIdentifythenextstepsCompleteanactionplan.Visityourparkinglot.UpdatetheTeamcalendar.EvaluatethemeetingDoagroupevaluation.Debriefafterthemeeting.AdjournonapositivenoteThankmembersfortheirperseveranceandhardwork.Recallagreement.Remindparticipantsofdecisionsthatreceivedstrongsupport.Makeitofficial.6.DealingWithChallengesCrowdControlGeneralGuidelineAlwayslookforthepositive.Goeasy.Putpreventionbeforeintervention.Looktothegroupforsupport.SeekoutsideassistanceChallengingBehaviors■Sideconversations■Conversationdomination■Repeaters,parrots,andramblers■Verbalattackers■Disruptiveaudience■Absolutesilence■Inabilitytoreachconsensus■Revisitingofdecisions■Chargesofbeingculturallyincompetent7.SummaryTestSharingEvaluatethemeetingDoagroupevaluation.Debriefafterthemeeting.SummaryFacilitatingMeetingSkillsDifferentperspective9、静夜四无邻邻，荒居旧业业贫。。1月-231月-23Saturday,January7,202310、雨中中黄叶叶树，，灯下下白头头人。。。18:01:2018:01:2018:011/7/20236:01:20PM11、以以我我独独沈沈久久，，愧愧君君相相见见频频。。。。1月月-2318:01:2018:01Jan-2307-Jan-2312、故人江江海别，，几度隔隔山川。。。18:01:2018:01:2018:01Saturday,January7,202313、乍见翻翻疑梦，，相悲各各问年。。。1月-231月-2318:01:2118:01:21January7,202314、他乡乡生白白发，，旧国国见青青山。。。07一一月月20236:01:21下下午18:01:211月-2315、比不不了得得就不不比，，得不不到的的就不不要。。。。一月236:01下下午午1月-2318:01January7,202316、行动出成成果，工作作出财富。。。2023/1/718:01:2118:01:2107January202317、做做前前，，能能够够环环视视四四周周；；做做时时，，你你只只能能或或者者最最好好沿沿着着以以脚脚为为起起点点的的射射线线向向前前。。。。6:01:21下下午午6:01下下午午18:01:211月月-239、没有失败，，只有暂时停停止成功！。。1月-231月-23Saturday,January7,202310、很多事情情努力了未未必有结果果，但是不不努力却什什么改变也也没有。。。18:01:2118:01:2118:011/7/20236:01:21PM11、成成功功就就是是日日复复一一日日那那一一点点点点小小小小努努力力的的积积累累。。。。1月月-2318:01:2118:01Jan-2307-Jan-2312、世世间间成成事事，，不不求求其其绝绝对对圆圆满满，，留留一一份份不不足足，，可可得得无无限限完完美美。。。。18:01:2118:01:2118:01Saturday,January7,202313、不知香积寺寺，数里入云云峰。。1月-231月-2318:01:2118:01:21January7,202314、意志坚强的的人能把世界界放在手中像像泥块一样任任意揉捏。07一月20236:01:21下午18:01:211月-2315、楚塞三湘接接，荆门九派派通。。。一月236:01下下午1月-2318:01January7,202316、少少年年十十五五二二十十时时，，步步行行夺夺得得胡胡马马骑骑。。。。2023/1/718:01:2118:01:2107January202317、空山新新雨后，，天气晚晚来秋。。。6:01:21下午午6:01下午午18:01:211月-