设备常见故障处理指导书

精选优质文档-----倾情为你奉上精选优质文档-----倾情为你奉上专心---专注---专业专心---专注---专业精选优质文档-----倾情为你奉上专心---专注---专业中国移动通信集团山西有限公司7750SR设备常见故障处理指导书上海贝尔阿尔卡特股份有限公司工程服务部二零零七年十月TOC\o"1-4"\h\z\u1检查硬件运行状态1.17750SR硬件介绍7750SR由机箱、SF/CPM、IOM、MDA构成。7750SR分为SR-12、SR-7、SR-13种型号。SR-12共有12个插槽，其中2个插槽为主控板（SF/CPM）插槽，10个插槽为业务板插槽，最多可插10个IOM、20个MDA。SR-7共有7个插槽，其中2个插槽为主控板（SF/CPM）插槽，5个插槽为业务板插槽，最多可插5个IOM，10个MDA。SR-1主控板固化在机箱内，不需要外配主控板和IOM，最多提供2个MDA插槽。7750SR-12的IOM槽位从左起至右编号为1至10槽，板卡为垂直方向定位。每个IOM上目前最多可以安装2个MDA，MDA的编号为上槽slot1，下槽slot2。7750SR-12最多可以安装2块SF/CPM，位于中间2槽，这2个槽位被分别命名为slotsA和B。至少1个SF/CPM必须安装，冗余的SF/CPM工作在stanby状态，一旦主用SF/CPM出现故障，冗余SF/CPM将自动接管系统控制。7750SR-12在面板前部安装滤风器、SF/CPM、IOM,、和MDA，电源和风扇在后部安装。见图1和图2。图1:7750SR-12前面板图1Cablemanagementsystem2Chassisslotnumbers3MDA(installed)4Fullslotpanelblank5SF/CPM6MDAblankpanel7Rackmountingbrackets8Airvent9ESDplug10Compactflashslots11Compactflashslot3(cf3:)表1：机箱前面板功能表图2:7750SR-12后面板图1Groundingstuds2Rackmountingbrackets3Impeller(fan)trays4VDCstudsforDCpowercable5RTNstudsforDCpowercable6Safetycover7OFF/ONDCswitch8Impeller(fan)trayfaceplate9DCPEMs.ThetopslotisreferredtoasPEMSlot1.ThelowerslotisreferredtoasPEMSlot2.10DB-25connector(status)表2:机箱后面板功能表1.2设备启动7750SR启动前必须把装有Timos软件CF卡安装在slot#3上，系统启动时首先寻找boot.ldr文件，如果找不到boot.ldr，系统将不停重启，直到成功找到boot.ldr。在找到boot.ldr文件后系统开始根据BOF文件中的配置初始化，BOF文件应当与boot.ldr放在同一个驱动器中，BOF文件中含有操作系统和配置文件等参数。如果找不到BOF文件，系统将提示人工指定一个操作系统和配置文件。配置文件中包括机箱、IOM、MDA、板卡的配置以及系统、路由协议和业务的配置。使用showboot-messages命令查看最近一次启动的启动信息：ALA-##showboot-messages===============================================================================cf3:/bootlog.txt===============================================================================BootlogstartedonCPU#0Build:X-4.0.R1onThuApr2712CPUCTLFPGAversion:1ABootromversionisv11BootedfromControlPROM1>>>TestingmainboardFPGAchain...>>>ValidatingSDRAMfrom0x7ff00000to0x>>>TestingSDRAMfrom0xto0x7ff00000>>>TestingCompactFlash1...SlotEmpty>>>TestingCompactFlash2...SlotEmpty>>>TestingCompactFlash3...OK(SILICONSYSTEMSINC256MB)PeripheralFPGAversionis0x14BoardSerialNumberis'NS'ChassisSerialNumberis'NS'Searchingforboot.ldronlocaldrives:Searchingcf3forboot.ldr...*************************************************************************TotalMemory:2016MBChassisType:sr12CardType:belarus_r1_200GTiMOS-L-4.0.R6boot/hopsALCATELSR7750Copyright(c)2000-2006Alcatel.Allrightsreserved.Allusesubjecttoapplicablelicenseagreements.BuiltonTueSep2615TiMOSBOOTLOADERTimefromclockisTHUJAN0417Switchingserialoutputtosyncmode...doneLookingforcf3:/bof.cfg...OK,readingContentsofBootOptionsFileoncf3:primary-imagecf3:/7750-TiMOS-4.0.R6primary-configcf3:/config.cfgautonegotiateduplexfullspeed100wait3persistoffconsole-speedHitakeywithin1secondtochangebootparms...Primaryimagelocation:cf3:/7750-TiMOS-4.0.R6Loadingimagecf3:\7750-TiMOS-4.0.R6\cpm.timVersionC-4.0.R6,TueSep2615text:(-->)+data:(-->)ExecutingTiMOSimageat0xTotalMemory:2016MBChassisType:sr12CardType:belarus_r1_200GTiMOS-C-4.0.R6cpm/hopsALCATELSR7750Copyright(c)2000-2006Alcatel.Allrightsreserved.Allusesubjecttoapplicablelicenseagreements.BuiltonTueSep2615____________/\\/\__\/\\/\\\:\\___/::||/::\\/::\\\:\\/\__\/:|:||/:/\:\\/:/\\\/::\\_\/__//:/|:|__|__/:/\:\\_\:\~\\\/:/\:\__\/\__\/:/|::::\__\/:/__/\:\__\/\\:\\\__\/:/\/__//://\/__/~~/://\:\\/://\:\\:\\/__//:///:///://\:\/://\:\\:\__\\/__/\/__//://\:\/://\:\/:///://\:://\:://\/__/\/__/\/__/TimefromclockisTHUJAN0417===============================================================================cf3:/bootlog_prev.txt===============================================================================BootlogstartedonCPU#0Build:X-4.0.R1onThuApr2712CPUCTLFPGAversion:1ABootromversionisv11BootedfromControlPROM1>>>TestingmainboardFPGAchain...>>>ValidatingSDRAMfrom0x7ff00000to0x>>>TestingSDRAMfrom0xto0x7ff00000>>>TestingCompactFlash1...SlotEmpty>>>TestingCompactFlash2...SlotEmpty>>>TestingCompactFlash3...OK(SILICONSYSTEMSINC256MB)PeripheralFPGAversionis0x14BoardSerialNumberis'NS'ChassisSerialNumberis'NS'Searchingforboot.ldronlocaldrives:Searchingcf3forboot.ldr...*************************************************************************TotalMemory:2016MBChassisType:sr12CardType:belarus_r1_200GTiMOS-L-4.0.R6boot/hopsALCATELSR7750Copyright(c)2000-2006Alcatel.Allrightsreserved.Allusesubjecttoapplicablelicenseagreements.BuiltonTueSep2615TiMOSBOOTLOADERTimefromclockisTHUJAN0404Switchingserialoutputtosyncmode...doneLookingforcf3:/bof.cfg...OK,readingContentsofBootOptionsFileoncf3:primary-imagecf3:/7750-TiMOS-4.0.R6primary-configcf3:/config.cfgautonegotiateduplexfullspeed100wait3persistoffconsole-speedHitakeywithin1secondtochangebootparms...Primaryimagelocation:cf3:/7750-TiMOS-4.0.R6Loadingimagecf3:\7750-TiMOS-4.0.R6\cpm.timVersionC-4.0.R6,TueSep2615text:(-->)+data:(-->)ExecutingTiMOSimageat0xTotalMemory:2016MBChassisType:sr12CardType:belarus_r1_200GTiMOS-C-4.0.R6cpm/hopsALCATELSR7750Copyright(c)2000-2006Alcatel.Allrightsreserved.Allusesubjecttoapplicablelicenseagreements.BuiltonTueSep2615____________/\\/\__\/\\/\\\:\\___/::||/::\\/::\\\:\\/\__\/:|:||/:/\:\\/:/\\\/::\\_\/__//:/|:|__|__/:/\:\\_\:\~\\\/:/\:\__\/\__\/:/|::::\__\/:/__/\:\__\/\\:\\\__\/:/\/__//://\/__/~~/://\:\\/://\:\\:\\/__//:///:///://\:\/://\:\\:\__\\/__/\/__//://\:\/://\:\/:///://\:://\:://\/__/\/__/\/__/TimefromclockisTHUJAN04041.3检查管理连接状态1.3.1Console口连接7750SR提供本地Console口进行系统管理，在水平摆放时，Console口位于SF/CPM左部，如图3所示：图3：Console口Console连接故障排查如果不能建立Console连接，最可能的原因是仿真终端的设置问题，仿真终端的正确设置参见表3：表3：Console口配置参数另外问题的原因可能与Console线的管脚分布有关，7750SRConsole线为9针一公头一母头全直通线，管脚定义如图4所示：图4：Console线管脚图Telnet连接7750SR提供通过managementport的telnet连接，如图5所示：图5:MgmtPortTelnet排障如果无法通过管理口telnet7750，检查是否为管理口分配了IP地址、网关等参数，这些参数在BOF里配置，可以使用showbof命令查看。ALA-1#showbof=====================================================================autonegotiateprimary-imageftp://test:test@192.168.xx.xx/./both.timprimary-configftp://test:test@192.168.xx.xx/./1xx.cfgsecondary-imagecf3:/i650/secondary-configcf3:/config.cfgaddress192.168.xx.xxx/20activeaddress192.168.xx.xxx/20standbyprimary-dns192.168.xx.xxxdns-domainautonegotiateduplexfullspeed100wait2persistoffconsole-speed=========================================================================ALA-1#1.4检查机箱状态1.4.1机箱状态使用showchassis命令查看机箱运行状态，显示设备类型、板卡数、端口数、设备序列号以及电源和风扇等信息：B:Dut-D#showchassis=====================================================ChassisInformation=====================================================Name:Dut-DType:7750SR-7Location:Coordinates:CLLIcode:Numberofslots:7Numberofports:19CriticalLEDstate:OffMajorLEDstate:OffMinorLEDstate:OffBaseMACaddress:00:03:fa:14:cf:a7Adminchassismode:aOperchassismode:aHardwareDataPartnumber:3HE00186AAAA01CLEIcode:Serialnumber:NSManufacturedate:Manufacturingstring:Manufacturingdeviations:Timeoflastboot:2006/06/1609:37:51Currentalarmstate:alarmclearedEnvironmentInformationNumberoffantrays:2Numberoffans:4Fantraynumber:1Status:upSpeed:halfspeedFantraynumber:2Status:upSpeed:halfspeedPowerSupplyInformationNumberofpowersupplies:2Powersupplynumber:1Defaultedpowersupplytype:noneStatus:notequippedPowersupplynumber:2Defaultedpowersupplytype:dcStatus:up=====================================================B:Dut-D#1.5检查电源使用showchassis和showchassispower-supply检查当前的电源状态、错误指示等。7750SR至少有1个电源工作才能正常工作。B:Dut-D#showchassispower-supply=========================================================================ChassisInformation=========================================================================PowerSupplyInformationNumberofpowersupplies:2Powersupplynumber:1Defaultedpowersupplytype:dcStatus:upPowersupplynumber:2Defaultedpowersupplytype:dcStatus:up=========================================================================1.6检查风扇使用showchassis和showchassisenvironment检查当前的风扇状态、错误指示等。7750SR-12必需有2个风扇正常才能正常工作。ALA-4#showchassisenvironment=========================================================================ChassisInformation=========================================================================EnvironmentInformationNumberoffantrays:3Numberoffans:6Fantraynumber:1Status:upSpeed:halfspeedFantraynumber:2Status:upSpeed:halfspeedFantraynumber:3Status:upSpeed:halfspeed=========================================================================ALA-4#1.7检查SF/CPM状态最低配置要求至少安装1个SF/CPM至少1个CF卡安装在SF/CPM的Slot#31.7.1SF/CPMLED状态检查SF/CPM的显示灯LED状态，定位故障，如图6所示：图6:SF/CPM前面板KeyIndicatorCategoryPotentialProblemIndication3StatusAmber:Operationallydownbutadministrativelyup.Unlit:Notoperational,shutdown,oradministrativelydown.3M/S(Master/Slave)CtlGreen(blinking):IndicatesthattheSF/CPMisoperatingasthesecondarySF/CPMinaredundantconfiguration.3M/S(Master/Slave)RefGreen(blinking):IndicatesthattheSF/CPMisoperatingasthesecondaryclockingreferenceinaredundantsystem.Unlit:Clocknotinitialized.3TimingGreen(blinking):Clockin(internal)holdoverstateAmber(blinking):ClockinfreerunningstateUnlit:Clocknotinitialized.3Reference1,2Amber:Thereferenceisenabled(noshutdown)butnotqualified.Unlit:Notinuse,notconfigured.3Reference3BITSStatus:Amber:Thereferenceisenabled(noshutdown)butnotqualified.Unlit:Notinuse,notconfigured.3PowerSupply1,2,3,4Amber:Indicatesanerrorconditionwithaninstalledpowerentrymoduleintheassociatedslot.Unlit:Indicatesthatapowerentrymoduleisnotinstalledornotrecognized.3FanStatus1,2,3Amber:Indicatesafantrayfailure.Unlit:Indicatesthatafantrayisnotinstalled.3CompactFlash1,2,3Amber(blinking):Errorconditionexists.Amber(solid):Indicatesthattheslotisinanoperationallydownmode.(Thisistheonlymodetosafelyremovetheflashcard.)Unlit:Aflashcardisnotinstalledintheslot.3AlarmsOTRed:Anover-temperatureconditionexists.3AlarmsCritRed:Acriticalconditionexists,suchasasevereover-temperaturecondition,afantrayfailure,anover-currentconditioninapowermodule,oranout-of-tolerancevoltage.3AlarmsMajRed:Aseriousconditionexists,suchasanover-temperaturecondition,afantrayfailure,anover-currentconditioninapowermodule,oranout-of-tolerancevoltage.3AlarmsMinAmber:Aseriousconditionexists,suchasacomponentfailure.10MgmtLinkUnlit:Operationallydown.10MgmtDataAmber(blinking):Errorcondition.表3：SF/CPM现场显示描述1.7.2SF/CPM排错命令下表为SF/CPM排错常用命令：TaskRecommendedCLIcommand(s)1显示SF/CPM状态showcard2切换至备份SF/CPM(假设备份SF/CPM存在)adminredundancyforce-switchover[now]3检查切换是否成功showcard表4：SF/CPM排错常用命令命令示例:1.showcardSR12#showcard===============================================================================CardSummary===============================================================================slotcardcardcardadminoperationalallowedprovisionedequippedstatestate-------------------------------------------------------------------------------1allsupportediom-20giom-20gupup2allsupportediom-20gupdown3allsupportediom-20gupdown6allsupportediom-20gupdown9allsupportediom-20gupdownAallsupportedsfm-400gsfm-400gupup/activeBallsupportedsfm-400gsfm-400gupup/standby===============================================================================2.adminredundancyforce-switchover[now](切换前)SR12#showcard===============================================================================CardSummary===============================================================================slotcardcardcardadminoperationalallowedprovisionedequippedstatestate-------------------------------------------------------------------------------1allsupportediom-20giom-20gupup2allsupportediom-20gupdown3allsupportediom-20gupdown6allsupportediom-20gupdown9allsupportediom-20gupdownAallsupportedsfm-400gsfm-400gupup/activeBallsupportedsfm-400gsfm-400gupup/standby===============================================================================SR12#adminredundancyforce-switchovernow(切换后)SR12#showcard===============================================================================CardSummary===============================================================================slotcardcardcardadminoperationalallowedprovisionedequippedstatestate-------------------------------------------------------------------------------1allsupportediom-20giom-20gupup2allsupportediom-20gupdown3allsupportediom-20gupdown6allsupportediom-20gupdown9allsupportediom-20gupdownAallsupportedsfm-400gsfm-400gupup/standbyBallsupportedsfm-400gsfm-400gupup/active===============================================================================1.7.3检查SF/CPM状态详情使用下列命令进一步检查SF/CPM状态信息：TaskRecommendedCLIcommand(s)1检查SF/CPM详细信息(注：SF/CPM槽位编码为“A”和“B”.)showcard<slot-number>detail2检查与SF/CPM相关的LOGshowloglog-id<log-id>subject<subject>（注：缺省的log-id为99；<subject>在此等于“CardA”或者“CardB”，区分大小写)3检查系统cpu使用状态showsystemcpu4检查系统内存使用状态showsystemmemory-pools5检查系统在线时间showsysteminfo表5：SF/CPM深入排错命令命令示例：1.showcard<slot-number>detailSR12#showcardAdetail===============================================================================CardA===============================================================================slotcardcardcardadminoperationalallowedprovisionedequippedstatestate-------------------------------------------------------------------------------Asfm-400gsfm-400gsfm-400gupup/activesfm-200gBOFlastmodified:N/AConfigfileversion:Configfilelastmodified:N/AConfigfilelastsaved:N/ACPMcardstatus:activeFlash-cf1:AdministrativeStateOperationalstate:notequippedFlash-cf2:AdministrativeStateOperationalstate:notequippedFlash-cf3:AdministrativeStateOperationalstate:upSerialnumber:B2304W340Firmwarerevision:HDX2.1Modelnumber:SanDiskSDCFB-128Size:125,038KBFreespace:96,836KBHardwareDataPartnumber:3HE00018AAAA01CLEIcode:Serialnumber:NSManufacturedate:Manufacturingstring:Manufacturingdeviations:Administrativestate:upOperationalstate:upStatus:softwarerunningTemperature:44CTemperaturethreshold:68CSoftwarebootversion:X-2.0.R1onTueMay415Softwareversion:TiMOS-C-2.0.R4cpm/hopsALCATELSR7750Co*Timeoflastboot:2004/09/0708:16:04Currentalarmstate:alarmclearedBaseMACaddress:00:03:fa:0c:e4:4aMemorycapacity:2,016MB===============================================================================2.showloglog-id<log-id>subject<subject>SR12>show>log#log-id99subject"CardA"===============================================================================EventLog99===============================================================================Description:DefaultSystemLogMemoryLogcontents[size=500nextevent=20(notwrapped)]62004/07/1906:37:41.48MINOR:CHASSIS#2002-CardA"ClassCPMModule:inserted"3.showsystemcpuSR12#showsystemcpu=========================================CPUUtilization(TesttimeuSec)=========================================NameCPUTimeCPUUsage(uSec)-----------------------------------------System14270.14%Icc50~0.00%RTM/Policies00.00%OSPF00.00%MPLS/RSVP00.00%LDP00.00%IS-IS00.00%RIP00.00%VRRP00.00%BGP00.00%Services4~0.00%IOM56070.55%SIM79~0.00%CFLOWD00.00%Idle99.28%=========================================4.showsystemmemory-poolsSR12#showsystemmemory-pools===============================================================================MemoryPools===============================================================================NameMaxAllowedCurrentSizeMaxSoFarInUse-------------------------------------------------------------------------------SystemNolimit118,489,688118,489,688114,333,488Icc8,388,6081,048,5761,048,57633,616RTM/PoliciesNolimit4,194,3364,194,3362,507,136OSPFNolimit000MPLS/RSVPNolimit1,048,5761,048,57676,000LDPNolimit000IS-ISNolimit000RIPNolimit000VRRPNolimit000BGPNolimit000ServicesNolimit2,097,1522,097,1521,700,136IOMNolimit199,156,416199,156,416195,826,168SIMNolimit1,048,5761,048,576392CFLOWDNolimit01,048,5760-------------------------------------------------------------------------------CurrentTotalSize:327,083,320bytesTotalInUse:314,476,936bytesAvailableMemory:640,711,688bytes===============================================================================5.showsysteminfoSR12#showsysteminformation======================================================================SystemInformation======================================================================SystemName:sim9SystemContact:SystemLocation:SystemCoordinates:SystemUpTime:3days,20:20:40.40(hr:min:sec)SNMPSNMPEngineID:feb1ff00SNMPMaxMessageSize:1500SNMPSNMPSNMPIndexBootStatus:NotPersistentBOFSource:cf1:ImageSource:primaryConfigSource:N/ALastBootedConfigFile:N/ALastBootCfgVersion:N/ALastBootConfigHeader:N/ALastBootIndexVersion:N/ALastBootIndexHeader:N/ALastSavedConfig:N/ATimeLastSaved:N/AChangesSinceLastSave:NoMaxCfg/BOFBackupRev:5Cfg-OKScript:N/ACfg-OKScriptStatus:notusedCfg-FailScript:N/ACfg-FailScriptStatus:notusedManagementIPAddr:77/24DNSServer:96DNSDomain:BOFStaticRoutes:ToNextHop/16/24======================================================================1.8检查IOM状态当IOM安装、启动以后，应当检查安装的IOM与配置的IOM类型是否匹配，如果不匹配，IOM将处于offline状态。使用showboot-messages命令查看IOM的启动过程是否正常。To使用showcard命令检查当前IOM运行状态。如下所示：使用clearcard<slot-number>命令重置IOM（重启动，必须指定槽位号）。SR12#clearcard1SR12#showloglog-id99subject"Card1"===============================================================================EventLog99===============================================================================Description:DefaultSystemLogMemoryLogcontents[size=500nextevent=292(notwrapped)]2912004/07/2814:28:35.57MINOR:CHASSIS#2002-Card1"ClassIOModule:inserted"2882004/07/2814:28:16.77MINOR:CHASSIS#2003-Card1"ClassIOModule:removed"使用showcard<slot-number>detail命令显示重置的时间SR12#showcard1detail===============================================================================Card1===============================================================================slotcardcardcardadminoperationalallowedprovisionedequippedstatestate-------------------------------------------------------------------------------1iom-10giom-20giom-20gupupiom-20gIOMCardSpecificDataClocksource:noneAvailableMDAslots:2InstalledMDAs:2HardwareDataPartnumber:3HE00020AAAA01CLEIcode:Serialnumber:NSManufacturedate:Manufacturingstring:Manufacturingdeviations:Administrativestate:upOperationalstate:upStatus:softwarerunningTemperature:56CTemperaturethreshold:68CSoftwarebootversion:X-2.0.R1onTueMay415Softwareversion:TiMOS-I-2.0.R5iom/hopsALCATELSR7750Co*Timeoflastboot:2004/07/2814:29:11Currentalarmstate:alarmclearedBaseMACaddress:00:03:fa:0c:e6:88===============================================================================1.9检查MDA状态在安装MDA之前必须安装、配置IOM，否则MDA将一直处于administratively和operationallydown的状态，无法工作。当MDA安装和激活候，检查安装的MDA是否与配置的MDA类型匹配，如不匹配MDA将一直处于offline状态。使用showmda<slot-id>检查MDA当前状态。使用showmda<slot-id>detail检查MDA的详细状态和告警信息，所有信息如下表：2系统级排错本章讲述7750SR系统配置排错方法，包括硬件初始化、BOF配置、CPM冗余、系统时间配置、CARD/IOM/MDA/PORT的配置等，以及排错所使用的常用命令。2.1硬件初始化常见问题7750SR硬件初始化发生在设备加电启动或重启动时。缺省情况下，系统查找位于CF3上的boot.ldr文件，boot.ldr文件中的代码用来执行BOF文件（bof.cfg）中的系统初始化命令。这个行为是缺省的并且不能修改。BOF文件同样必须位于CF3上。排错注意事项：如果bof.cfg未被找到,系统初始化将失败BootOptionFile（BOF）配置7750SR使用BootOptionFile(BOF)启动系统，BOF文件包含执行以下任务的信息：设置CPM以太网管理端口(speed,duplex,auto)分配IP地址给CPM以太网管理端口为CPM以太网管理端口设置Console口参数配置DNS域名配置Primary,Secondary,Tertiary系统软件位置配置Primary,Secondary,Tertiary配置文件位置配置主备SF/CPM同步参数配置系统持续性参数在BOF文件中不需要配置以上所有信息，以下是1个BOF文件信息：BOF相关命令TaskCLIcommandsDisplaycurrentsystemconfigurationadmin#display-config[detail|index]