二级写作第信函市公开课金奖市赛课一等奖课件

第二章信函信函包含各种类型信件,如邀请信、投诉信、推荐信、介绍信、贺信、感激信等。第1页

①发信人地址和写信日期Heading②收信人地址InsideAddress③称呼Salutation④信函正文BodyoftheLetter⑤结尾套语ComplimentaryClose⑥署名Signature⑦附记Postscript(P.S.)(注:正式信函防止使用)

⑧附件Enclosure(Encl:/Enc:)

2.1

英文书信格式第2页2.2感激信(Letterofthanks)

感激信广泛应用于日常社会交往和商务活动中.当收到礼品,得到帮助,照料,款待或者祝贺时候,应该写信致谢.第3页2.2.1写作指导

1.感激信普通以表示感激之情言语开头;2.然后要在信中对收到礼品,或者款待了 你主人加以称贺;3.在结束时,要向对方给予关心,帮助, 慷慨和礼品表示再次感激.第4页2.2.2惯用词汇thankv.感激manythanksfor感激appreciatev.感激，感激appreciationn.gratituden.感激gratefula.感激acknowledgev.答谢enjoyv.喜欢，享受hospitablea.热情款待hospitalityn.殷勤款待generousa.慷慨大方generosityn.慷慨thoughtful／kinda.考虑周到，好assistancen.帮助complimentv.n.致意、称赞

第5页2.2.3惯用句型1.这封短信是要谢谢你邀请我们到你那里去．Thisshortletterisjusttoexpressourappreciationforinvitingusover.2.感激你们热情款待．我过得非常愉快．

Manythanksforyourhospitality,Ienjoyeditverymuch.3.非常感激你温馨祝福/问候/赞美。

Thankyousomuchforyourwarmwishes/greetings/compliments.4.这封信是要表示我们对你送礼品深深感激．

Thisistoshowourdeepgratitudeforyourgift.5.我由衷地／真诚地感激你漂亮礼品．

Isincerely/trulyappreciateyournicepresent.第6页对款待和礼品进行描述6.我们从来没有玩得这么开心过.Wehaveneverhadsomuchfun.7.晚餐美味可口，谈话也很愉快，我们玩得很尽兴．Weenjoyedthedeliciousdinneranddelightful conversationverymuch.8.你真挚接待和热情款待让我以为象在自己家一样Yourcordialreceptionandhospitalitymade mefeelathome.9.那真是难忘一晚．Itwasanighttoremember．第7页10.

你送礼品是我拥有最宝贵礼品．YourgiftisthemostpreciousonethatIhave.11.你送花让我好高兴．Theflowersyousenthavegivenmeso muchjoy/cheer/pleasure.12.你送漂亮花瓶正是我想要．ThebeautifulvaseyougaveisjustwhatI want.13.在选礼品上，你真是个天才．Youarereallyageniusinselectinggift.第8页14.我将把花瓶放在桌子中央，让它成为最好桌 子最好装饰品．Iwillputthevaseonthecenterofthetable andmakeitawonderfuldecoration.最终再次表示感激15.你真是慷慨，邀请我们到你家去．再次表 示我们感激．Itwasgenerousofyoutoinviteusover. Thanksagain.第9页16.希望我们很快就能邀请你到我们家来．Wehopewecanhaveyouovertoourhousesoon.17.请接收我对你热情款待谢意．Pleaseacceptmymanythanksforyourhospitality.18.再次表示感激,我们期待能早日见到你．Thanksagain.Wearelookingforwardtomeetingyousoon.19.你礼品对我意义重大．Yourgiftwillgoalongway.20.我将永远珍藏你送精美礼品．I’lltreasureyourfantasticgiftforever.第10页SampleReading要求：依据下文撰写一篇感激信

迈克３月５日受邀到马丽家参加宴会，请代迈克象马丽写一封感激信．第11页

March6thDearMary:Iwouldliketoexpressmydeepthanksforyourkindinvitationlastnight.Ireallyenjoyedthedinnerandhadagoodtimeinyourhouse.Thefoodyoumadeisdelicious,Ihaveneverhadsuchnicedinner.Inyourhouse,Ialsometmanyoldgoodfriends,wehaddelightfulconversation.Andyourcordialreceptionandhospitalitymademefeelathome.Itwasamemorablenightforme.Itwassogenerousofyoutoinvitemeovertohavedinner,manythanksagain.IhopeIcaninviteyouovertomyhousesoon.Yourssincerely,Mike

第12页练习写作要求:撰写一篇感激信3月10日是李芳生日,他收到了好朋友周明送花瓶一个,请替李芳向周明写一封感激信.第13页

March11thDearZhouMing:Itwasverykindofyoutoremembermybirthday.AndIthankyoufromthebottomofmyheart.Totellthetruth,Ithoughtyouhadforgottenmybirthday.Butyourgiftwillalwaysremindmeofourfriendship.Thevaseyousentbroughtmealotofjoy.ItwasjustwhatIwant.AndwhenIputitonmybookshelf,Ifoundtheygoperfectwell.Youareageniusinselectinggift.Ireallyappreciateit,andIwilltreasureitforever.Pleaseacceptmysincerethanks.Yours,LiFang第14页2.3投诉信Letterofcomplaint在日常生活中，消费者买到劣质、假冒商品或服务人员态度粗暴时，写一封投诉信是处理这类问题第一步。注意事项：应客观讲述实际情况；言辞尽可能冷静理智，并表现出文明礼貌。第15页2.3.1投诉信包含内容写信目标：应开门见山提出投诉内容。事情经过：客观描述事情原委，绝不能杜撰或歪曲事实。造成影响：可写明此次事件对其企业以及对于作者造成不良影响。赔偿要求：就写明正当合理赔偿要求，或深入要采取行动。第16页2.3.2惯用词或短语complainv.埋怨，投诉plainabout/of投诉，埋怨……makeacomplaintabout提出投诉concerningadj.相关withreferenceto关于goodsn.货物servicen.服务qualityn.质量defectn.缺点，不足之处flawn.缺点faultn.错误，差错delayn.&v.延误，延迟第17页hurtv.伤害endangerv.危害，危及inconveniencen.不方便trouble麻烦loss损失damage破坏solvetheproblem处理问题apologizev.道歉lookinto调查takelegal/immediateactions采取法律行动/马上采取行动claim/demandarefund要求退款compensatefor赔偿exchangefor更换第18页2.3.3惯用句型1.我方写信投诉……Iamwritingtocomplain/makeacomplaintabout…(e.g.)我方写信投诉货号为14478装运。IamwritingtocomplainabouttheshipmentofourOrderNo.14478.2.我方对你方提供服务深感不满。Wearefarfromsatisfiedwiththeserviceyouoffer.3.我认为以上所述仅是贵店服务欠佳一部分Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.4.贵店店员愚蠢行为只会伤害贵店真诚用户。Yourassistants’foolishactionscouldwellcontributetohurtinggenuine/sincerecustomerstoyourstore.第19页5.在此提请贵店注意对用户服务态度。BywritingyouthisletterIonlymeanthat/HereIwanttoremindyouthatyoushouldpayattentiontoyourserviceattitudeforyourcustomers.6.打开包装时，原本我要…A…变成了…B…Onunpackingthem/openingthepackages,IfoundthatBhadbeensent,insteadofAaskedfor.(e.g.)但当我打开包装时发觉，原本我要轻质松木餐桌（lightpine-finishedtable)变成了18张重质红木(heavymahogany-finished)餐桌.ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.第20页7.这种贵得多产品在这有没有市场真是值得怀疑。ItisdoubtfulthatIwillbeabletofindamarketformoreexpensiveproducts.8.我还是坚持要原来订货。Istillhavefirmordersforthegoodsaskedfor.Istillfirmlyrequestthegoodsaskedfor.9.你方可否尽快派人送来并带回错发商品?Wouldyousendsomeoneassoonaspossibleandatthesametimepickupthewronglydeliveredgoods?10.我相信你会认真对待我投诉。Itrustyouwilltakemycomplaintsseriously.第21页11.我希望在月底处理此事。Iwouldliketogetthismattersettledbytheendofthismonth.12.假如你能……我将非常感激。Iwouldappreciateitverymuchifyoucould…13.我希望你们能为因延误送货造成任何损失而采取正当行动去追究。Ihopeyoucantakelegalactionsforanylosscausedbythislatedelivery.第22页samplewriting确定一封投诉信：写信人：Bruce收信人:Mr.Oliver写信时间：2月３日投诉内容：货号175418张餐桌送错了型号。Bruce按照目录号码GR272订购１８张轻质松木餐桌，因为工作人员失误而错发了重质红木（heavymahogany-finished)餐桌。Bruce用户多数收入中等，住在窄小公寓里，买不起这么贵且大红木餐桌。第23页3rdFebruary，DearMr.Oliver,IamwritingtoyouwithreferencetomyorderNo.1754of18diningtablesfromyourcatalogueNo.GR272.wereceivedtheconsignment(托运货物）fromyouyesterday．ButonunpackingthemIfoundthat18heavymahogany-finishedtableshadbeensent,insteadofthelightpine-finishedonesaskedfor.第24页Asmostofmycustomersliveinsmallflatsearningamoderateincome，itisdoubtfulthatIwillbeabletofindamarketfortheselarger,moreexpensiveproducts.Istillhavefirmordersforthegoodsaskedfor.Wouldyousendsomeoneassoonaspossible,andatthesametimepickupthewronglydeliveredgoods?Thankyouforyourcooperation.Yourssincerely,Bruce第25页练习写作写信人：Mr.RobertSteinbeck收信人：店方写信时间：３月３１日投诉内容：店员接待用户怠慢，显得很不耐烦待客粗暴，出语伤人。希望店方本着用户至上理念，注意改进用户服务态度。第26页March31,DearSir/Madam,I’mwritingtomakeacomplaintaboutyourshopassistants’attitudetowardstheircustomers.Whenwewereshoppingtheotherdayinyourdepartmentstore,yourassistantdidn’tcomeuntilwecalledseveraltimes.Thewomanassistantshowedimpatiencebeforewemadeourdecisiononwhattobuy.Andwhat’smore,sheevencalleduglynameswhenwedecidednottobuythings.第27页Inmyeyes,theabovepointsareonlyapartofthemanyfailingsinyourservice.Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.BywritingyourthisletterIonlymeanthatyoushouldpayattentiontoyourserviceforyourcustomers.Yoursfaithfully,Mr.RobertSteinbeck第28页2.4邀请函2.4.1写作指导①礼貌，友好地发出邀请②清楚写明活动时间和地点

假如对被邀请人有特殊要求，也要写明．③结尾时表示希望对方接收邀请④假如要求对方回复，请注明

第29页2.4.2惯用词汇晚宴舞会dinnerdance(part)聚会(非正式）get-together社交聚会socialreunion自助餐buffet野餐picnic午宴luncheon招待会reception宴会banquet鸡尾酒会cocktailparty宴会dinnerparty茶会teaparty生日聚会birthdayparty舞会danceparty化装舞会masquerade社交聚会socialreunion开幕式openingceremony婚礼仪式weddingceremony５０周年结婚庆典thefiftiethweddinganniversary１０周年成立庆典thetenthanniversaryofthefounding出席presence陪同company请回复R.S.V.P.第30页2.4.3句型结构(一）礼貌，友好地发出邀请１.Wouldyoucare(like)to….?你愿意．．．吗？（练）你愿意参加我们小宴会吗？Wouldyoucaretojoinourlittleparty?2.We’rehaving…我们将举行／举行．．．．（练）下周日在我们家将举行个聚会．We’rehavingaget-togetherinourhousenextSunday.第31页3.Ifyouhavenootherplans…,I’dliketo inviteyou….假如你没有其它计划话，我想邀你．．（练）假如８月２日星期五你没有其它计划 话，我想邀请你共进午餐．IfyouhavenootherplansonFriday,August2nd,we’dliketoinviteyouforlunch.4.Iwonderifyouwouldbeabletodo...不知你..能否…(练)不知你明天能否来和我们一起共进晚餐.Iwonderifyouwouldbeabletojoinusfordinnertomorrowevening.

第32页练习1.６月５日你能来和我们一起品茗吗？CanyoujoinusforteaonthefifthofJune?2.你愿意在周六晚上来参加我们自助式晚餐吗？Wouldyoucaretocometoourbuffetsupper(dinner)onSaturdayevening?3.我们想邀请你和我们一起春游野餐．We’dliketoinviteyoutoaspringpicnicwithus第33页4.假如３月１０号星期五你没有其它计划话，我想邀请你来参加在我家举行舞会．IfyouhavenootherplansonFriday,Marchthetenth,I’dliketoinviteyoutojointhedancepartyinmyhouse.5.假如你能来参加我们开幕式，我们将不胜荣幸．Itwouldbeagreathonortousifyoucanattendtheopeningceremony.6.不知你下周日能否来参加我婚礼？IwonderifyouwouldbeabletocometomymarriagenextSunday.7.我们学校将在５月８日举行成立十周年庆典OurschoolishavingthetenthanniversaryofthefoundingonMaytheeighth.

第34页（二）清楚写明活动时间，地点１）相关月日写法＊５月５日Maythefifth/thefifthofMay/May52)相关月日和星期，普通星期在前，月日在后＊７月２０日星期一onMonday,Julythetwentieth第35页3) 相关月日，星期和时刻，时刻能够在最前面，也可 以在最终面．＊１０月六日星期三下午７：３０at7:30p.m.,onWednesday,October6onWednesday,October6,at7:30p.m.练习我和马利将于８月２日星期六晚上６点邀请一些朋友过来吃晚饭．MaryandIwouldliketoinvitesomefriendstocomeforsupperat６p.m.,onSaturday,August2.第36页（三）表示希望对方接收邀请1.Ishallbeveryglad/pleasedif…假如．．，我将非常高兴．（练）假如你能来参加我生日聚会，我将非常高兴．Ishallbeverypleasedifyoucancometomybirthdayparty.2.Itwouldbeanhonortousifyouwould…假如你能．．，我们将不胜荣幸．（练）假如你能接收我们邀请，我们将不胜荣幸．Itwouldbeanhonortousifyouwouldacceptourinvitation.第37页请接收我们热情欢迎和真挚邀请．Pleaseacceptourwarmwelcomeandsincereinvitation.4.我真心地邀请你来参加我们活动．Icordiallyinviteyoutojoinus.5.聚会是缺不了你．Thepartywouldn’tbecompletewithoutyou.6.我们大家都希望你能来．Weareallhopingyoucancome.第38页(四）假如希望对方回复，请注明1.能够在结束信时以句子形式注明．请您尽早与我们联络，并通知你能否来．Pleaseletusknowassoonaspossiblewhetheryoucancomeornot.2.也能够在信纸左下角注明R.S.V.P.(请回复）第39页(五)回复邀请函1.非常荣幸地接收关于…邀请…acceptwithpleasurethekindinvitationof…2.我们很荣幸地…It’llbeourpleasureto…3.很抱歉因为…我们不能接收…邀请…regretthatweareunabletoaccept…owingto…4.我不能参加…了,请接收我真诚歉意.Pleaseacceptmysincereregretsfornotbeingabletojoin…第40页SampleReading说明：替马利给简写一封邀请信，邀请她过来参加马利５月１８号星期三生日聚会．在信中写明马利希望她能早点到来帮忙弄装饰，并带上一礼品，在聚会上会互赠礼品．第41页

May13,DearJane,It’smybirthdaynextWednesday,Maytheeighteenth.Iwouldliketoinviteyoutomybirthdaypartyinmyhouse.Itstartsatthreeo’clockintheafternoon.RebeccaandIrenearegoingtomakeabirthdaycakeinmyhouseandtheywillcomeinthemorning.Canyoucomeearlytooandhelpputupthedecoration?Aftertheteaparty,wearegoingtoexchangepresents.Willyoubringonealongwithyouwhenyoucome?Wehaven’tseeneachotherforalongtime.Weareallhopingyoucancome.Thepartywon’tbecompletewithoutyou.Yourssincerely,Mary第42页练习写作说明：写信人：Karl收信人：Mark邀请Mark于７月２０号那天一起去ParkBeach海滩边野餐，顺便让他带上网球拍(racket)打网球.第43页July15th,DearMark,Ihopeyoudon’thaveanyplansonthetwentiethofJuly,becausewe’dlikeyouinviteyoutospenditwithusatParkBeach.Theoceanisquitebeautifulatthistimeoftheyear.Andwearehavingapicnictoo.Besidesitisagoodchanceforustogettogether.Therehasbeensometimesincewemetlasttime.TheTurnerswillalsogothere.JackandSkipbothwouldliketoplayagameoftenniswithyou,sobesuretobringyourtennisracket.I’msurewewillhaveawonderfultimethere.Besuretoletusknowifyoucancome.We’realllookingforwardtoseeingyouagain.Sincerelyyours, Karl