英语讲座-商务

1、英语培训英语培训- -商务出国篇商务出国篇中国石油中国石油北京油气调控中心北京油气调控中心熊骁场景介绍场景介绍213机场（机场（3 3）购物（购物（2 2）餐厅（餐厅（3 3）24商务（商务（2 2）机场-词汇1机场指示牌机场指示牌International Airport 国际机场 Arrival 到达Domestic Airport 国内机场 Departure 出发Airport Terminal 机场候机楼 Transfer 中转Restroom/Lavatories/Toilet 厕所 Boarding 登机Check-in 登机手续办理 Delayed 延误Boarding Pas

2、s 登机牌 Landing 着陆 Security Check安检Custom 海关 Luggage Claim 行李领取处3机场-对话1I am checking in for my flight to _ .我来办理飞往_的值机手续。Would you prefer a window seat or an aisle seat?您喜欢靠窗的座位还是过道的座位？How many luggage you want to check in? 您有几件托运行李。I have two check-in luggage and one carry-on.我有两件托运行李和一件手提行李。This is

3、fragile, please handle with care.这个是易碎品，请注意。They havent assigned the gate of your flight from _ to _ yet.航空公司还没有为您下一个航班办理登机口。This is overweight. 您的行李超重了。4机场平面图5机场-注意事项1提前查询乘坐飞机的航站楼以及航空公司。提前查询允许行李重量，尺寸及携带物品。注意小推车是否免费。 Cart/Trolley注意办理登记柜台。 First Class/Business/ Economy5. 排队互相留出空间。 6机场-词汇2机场出人境机场出人境Pa

4、ssport 护照 Gate 登机口Visa 签证 Shuttle 机场小巴Declaration Form 申报表 Elevator 电梯Currency Exchange 货币兑换 I 94 form 出人境表Information Center 问讯处 Duty Free 免税Business 公务 Study/Training 培训7机场-对话2May I see your passport, please? 麻烦请给我你的护照。Where are you staying? 将在那儿住宿? Whats the purpose of your visit? 旅行的目的为何? How lo

5、ng will you be staying in _ ?预计在_停留多久? Your passport and declaration form, please. 请出示护照和申报单。Do you have anything to declare? 是否有任何东西需要申报? These are for my personal use.这是我私人使用的东西。Do you have any liquor or cigarettes?你有携带任何酒类或香烟吗？You will have to pay duty on this.你需要为此项物品交税。8机场-对话2I cant find my lug

6、gage. Here is my claim tag.我找不到行李了，这是我的行李票。Can you describe your luggage?请描述下你的行李。Please deliver the baggage to my hotel as soon as youve located it.一旦找到，请立即送至我的酒店。9机场-注意事项2如实进行海关申报。避免进入Check List (黑名单） 货币，烟酒，电子产品2. 提前熟悉行程安排，目的地名称、公司名称，住所名称等。3. 如海关要求开箱检查，立刻打开受检，不要迟疑。 如海关人员示意通过，也不要怀疑，立刻提出行李离开。 10Seco

7、ndary Security Screening Selection机场-词汇3机舱服务机舱服务Water 水 Chicken 鸡肉Tea 茶 Beef 牛肉Coffee 咖啡 Pork 猪肉Coke 可口可乐 Fish 鱼肉Diet Coke 无糖可乐 Vegetarian 吃素Sprite 雪碧 Rice 米饭Pillow 枕头 Noodle 面条Blanket 毛毯 Smashed Potato 土豆泥Orange Juice 橘子汁 Ginger Ale 姜酒Apple Juice 苹果汁 Dr. PepperTomato Juice 番茄汁 Pepsi 百事可乐Vacant 无人 O

8、ccupied 有人 11机场-对话3When will we take-off?什么时候给够起飞We will arrive at _ at _ p.m. local time.我们将于当地时间_ 点到达_ 。Could you please turn down the air conditioner?您请把空调开小一点。Adjust your seat.调整座椅靠背。Open the shades.打开遮光板。Put up your tray table.收起小桌板。Fasten your seat belt.系紧安全带。12机场-注意事项3随身佩戴纸笔。明确安全出口。系好安全带。 13餐

9、厅-词汇1Appetizer 开胃菜 Burger 汉堡包Main Course 主菜 Sandwich 三明治Sides 配菜 Well done 全熟Dessert 甜点 Medium Well 九分熟Combo 套餐 Medium 七分熟Specials 特价菜 Medium Rare 五分熟Napkin 纸巾 Rare 三分熟Straw 吸管 Ribs 猪排 Steaks 牛排 14餐厅-对话1How many are we having?今天几人就餐。Party of _._人。Smoking or nonsmoking?吸烟区还是非吸烟区？There will be a _ min

10、utes wait.您可能需要等_分钟。What would you like to drink?您想喝点什么？What would you like to order?你想点什么餐？What do you recommend?您有什么推荐？ 1516餐厅-点餐17餐厅-点餐餐厅-对话2Check please.结账。All together or separate？一起付还是分开付。Tip included/ Gratuity小费已包括。Keep the change.请保留找零。Is tip included?小费包括在内吗？May I get a to-go box?请跟我一个打包盒。

11、18餐厅-注意事项提前询问是否有着装要求。 Business/Casual. Jeans allowed?不要大声喧哗，声音尽量放低TIP：10%-15% 小费是服务行业中通行的对服务人员的酬谢方式。 给服务人员的小费以纸钞为佳。 不要把小面额硬币当小费处理掉。19购物-词汇1Supermarket 大超市Department Store (Mall) 百货大楼General Store 杂货商店Outlets 奥特莱斯Information Center/ Customer Center 询问处Brochure 小册子Coupon 打折劵Clearance 清仓大甩卖20% OFF 8折Pl

12、us tax 税另加20购物-打折21购物-词汇222购物-对话1How may I help you?需要帮忙吗？I am just looking around.我只是随便看看。May I try this on？我能试试吗？Where is the fitting room?哪里是试衣间?I am looking for _ ?我想买_ 。I would like to take this one.我要这一件。23购物-注意事项1排队试衣 Line Start Here （一次性可试多件衣服，试完后只要将多余衣服放在更衣室内即可离开）欧美人体格较大，建议试小号的衣物。特殊打折季时，打折店

13、可能会根据情况限制个人购买量 Thanksgiving (Black Friday), Christmas and New Year Mothers Day, Fathers Day St. Valentines Daywww. 24购物-词汇2Dollar 美金Pound 英镑 Euro 欧元Cent 分Contract Price 合约价Regular Price 正常价Receipt 小票25购物-对话2Is everything okay for you?/ Do you find everything you need?你对我们的服务还满意吗？How would you like t

14、o pay for it? Cash/Credit你想用现金/信用卡结账？I am sorry you are on the Cash Line/Card Line.很抱歉您在现金/银行卡通道上。Self Check-out.自助购物通道。Fast Line (less than 20 items).快速购物通道（少于20件物品）26购物-注意事项2注意标示。如果排队错，道歉即可。注意售货员，他们可能推销为公益机构捐款。Donate Dollars.保留小票，以便商品退回/换货。 27商务-对话1Whats up?/How are you?/How is everything?最近怎么样。No

15、t much./Fine, thanks./Just so so.还可以/很好/一般般Thank you for a very enjoyable lecture/trip.感谢您的讲解/旅程。Take care.多保重。I hope everything goes well.愿事事顺利。28商务-对话1Our American friends,My colleagues,Ladies and Gentlemen,On behalf of all the members of our mission, I would like to express our sincere thanks to

16、you for inviting us to such an _.We really enjoyed the delicious food and excellent wine. I enjoyed meeting and talking to you, and sharing the time together. As we say, well begin is half done. I hope we will be able to maintain this good relationship and make next year another great one together.T

17、hank you again for the wonderful party, we had a great time.In closing, I would like to invite you to join me in a toast.To the health of our American friends,To the health of My colleagues, andTo all the ladies and gentlemen present hereCheers!29商务-注意事项1如何祝酒如何祝酒站到一个明显的位置，得到大家注意等大家都安静下来，或者拿餐具轻敲下酒杯在祝词过程中，把酒杯放在腰部位置在祝词结束后，把酒杯抬高至眼睛祝酒词越短越好中途离席 Excuse me3. 餐巾布放在腿上。 30商务-对话2How big is your company?贵公司规模有多大？What does your company do?贵公司主要经营业务是什么？Do you have