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1、凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom日企文化特性日企商务礼仪日 企 报 联 商报联商的秘密凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom商谈报告联络商谈报告联络联络凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by ki

2、ngdom给需要的人,在合适的时刻,送去他期待的信息,因为他想知道,事情的结果或状况。凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdomHow toHow manyHow muchWhoWhenWhereWhatWhy凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom三个要点 做的到的和做不到的 “没问题”的背后 承诺的一定要做到凯以强教之人凯以

3、强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom工作终于填空:凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom1应答,带上纸和笔2记录时不打断,按照5W3H3补充刚才没听全的,询问并记录4复述记录的内容5当场对感到迷惑的部分进行沟通一定要充分理解上司的意图凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kin

4、gdomCopyright is reserved by kingdom还有时刻用到的凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom最短时间内,将工作计划拿来报告!盲区:最短是多短?凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom工作进行状况(是否与计划相符?)盲区:一切正常还报告啥呀?凯以强教之人凯以强教之人 必捷足先登必捷足先登 Cop

5、yright is reserved by kingdomCopyright is reserved by kingdom工作有了变化(环境或条件的变化)盲区:自己能搞定就不报了凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom工作出现问题(即按计划出现的问题)盲区:犹豫不决拖延报告凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom工作可以预见出

6、现某种情况(预计多久结束) (预计出现麻烦)盲区:侥幸心理作祟想省事凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom工作结束(按计划顺利完成)盲区:忘记感谢领导和团队凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom抢在上司问你前报告!凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdo

7、mCopyright is reserved by kingdom越是坏事越要早报!凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom由接受指示的本人向发出指示的上级直接汇报注意:不转告 不代听凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom 先汇报结果!当上级接着问时,再阐述原因。凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyrig

8、ht is reserved by kingdomCopyright is reserved by kingdom工作周期较长的,一定要进行中间过程的汇报。凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom汇报时不仅要讲清问题更要拿出自己的上 中 下凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom汇报时一定要把事实和“ ”区分开?凯以强教之人凯

9、以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom采用合适的“T O P”来联络凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom做好充足的准备去汇报(数据,方案,预测结果,收益,风险, 相关联部署5W3H)凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved

10、 by kingdom用请示的口吻向上司汇报加上“我想这样做,您看可以吗?” 凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom将事实和信息,不加入意见地1.迅速及时地2.信息准确地3.内容不遗漏地通报给相关的人凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom心态建设:下工序是客户 处处为客户着想!铁 则:联络不到位就是没联络!凯以强教之人凯以

11、强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom利用别人的经验/资源/智慧来解决自己的问题促进自身的成长凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom商谈适合的人:上司,前辈,能者问题解决别忘:及时道谢 别人找你商谈:积极应对 商谈应该抱有:谦虚好学的心态凯以强教之人凯以强教之人 必捷足先登必捷足先登 Copyright is reserved by kingdomCopyright is reserved by kingdom 独特的日企

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