某咨询报告与流程分析

1、1 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.Cross Referenceto the ConsultingProcess FrameworkBenchmarking2 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.BENCHMARKING PROJECT APPROACHProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand Recruit

2、BenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateBuild RelationshipsEnable ChangeLearn and ShareManage the Process3 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnde

3、rstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative Sol

4、utionsPerform Targeted AnalysisAssess Systemic Needs4 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFrameworkOrganizeThe ProjectCreate Communication PlanQuality

5、AssuranceConductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs5 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPla

6、nning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign &

7、; Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs6 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DetermineWhat toBenchmarkOrganizeSteeringCommitteeAssess OrganizationalReceptivenessFor ChangeDesignBenchmarkingAnalysisFrameworkOrganizeThe ProjectCreate

8、Communication PlanQualityAssuranceConductBackgroundResearchPHASE 1Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs7 1996 Arthur Andersen, Andersen Worldwide, SC. All r

9、ights reserved.Analyse CurrentProcessesDetermine andCollect Key PerformanceIndicatorsDetermine ProcessesProblemsPHASE 2Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs

10、8 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.EstablishCriteria ForSelectionIdentifyPotentialCompaniesEvaluateThe PotentialCompaniesRecruit TheBenchmarkingPartner(s)PHASE 3Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign &

11、Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs9 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.SelectCollectionMethodDesignQuestionnaire/AgendaPrepareRecipientPrepareFor FieldVisitConductFieldVisitsPHASE 4Measure SuccessRealize ChangeDevelop Systemic P

12、erformance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs10 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCol

13、lect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs11 1996 Ar

14、thur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure SuccessRealize ChangeDevelop Systemic Pe

15、rformance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs12 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersColl

16、ect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs13 1996 Art

17、hur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewAnalyseComparativePerformance andProcessesDevelopConclusions andCommunicatePHASE 5PHASE 6Measure SuccessRealize ChangeDevelop Systemic Per

18、formance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs14 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersColle

19、ct FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest PracticesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs15 1996 Arth

20、ur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative Soluti

21、onsPerform Targeted AnalysisAssess Systemic Needs16 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.ProjectPlanning andOrganizationUnderstand Your OwnProcessSelectand RecruitBenchmarkingPartnersCollect FieldData AnalyseCurrent andFuturePerformanceGapsAdapt andIncorporateBest Practi

22、cesMeasureandRecalibrateMeasure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs17 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved.DevelopImplementationPlanD

23、evelopTrainingProgramsImplementPlan andMonitor ResultsCompleteManagementReviewPHASE 6Measure SuccessRealize ChangeDevelop Systemic Performance MeasuresTest & Refine SolutionsDesign & Develop Alternative SolutionsPerform Targeted AnalysisAssess Systemic Needs18 1996 Arthur Andersen, Andersen Worldwide, SC.