在KFC点餐用语.doc

1、在 KFC点餐用语Good morning. Welcome to KFC!早上好，欢迎光临肯德基！May I help you, sir?能为您效劳吗，先生？May I take your order now? 您现在要点餐么？Welcome to KFC. May I take your order?欢迎光临肯德基，您现在要点餐么？Hello! KFC Restaurant at your service!您好，肯德基餐厅为您服务Excuse me, madam, what can I do for you? 我可以帮你什么忙么，女士？点餐 OrderingWould you like a

2、nything else?还需要我为您点什么吗？Could you repeat the order, please?请重复一下您点的餐，好吗？How many cups would you like to have, sir? 您要几杯，先生？May I know how many people?请问一共几位用餐？Well, I would like to suggest you get it totake away if you are in hurry.如果您赶时间的话，我建议您打包。What would you like to drink, sir?先生，您想喝点什么饮料？Would

3、you have it here or for take away?请问您在这里吃还是打包？Would you like to have a set meal ororder them separately? 请问您是要套餐还是单点 ？建议性销售 Suggestive sellingWould you like some soup, madam?您要点汤么，女士？Would you like to try our latest promotion? 您想尝尝我们的新产品吗？Well, I would like to suggest the bucket meal, sir. 我向您推荐我们的全

4、家餐，先生This bucket would be a perfect choice fora family of three.我认为这份全家餐适合三口之家。If you prefer a light burger, the Mini Burger Combo would be a good option.如果您喜欢清淡一点的汉堡， 我建议您来个田园脆鸡堡餐。We have a variety of chicken foods.我们有各种鸡类产品可供选择。Would you like one more order of French Fries? 要不要再来份薯条？找零和结账 change a

5、nd check-outDo you have 50 fen?请问您有 5 毛钱吗？Here is your change, miss. 这是您的找零，小姐。I m sorry we don t accept foreigncurrency.很抱歉我们不收外币。It is very kind of you, sir, but we are notallowed to accept tips.先生，您真是太好了，但我们不能收小费。Sorry, we can t accept this, it is counterfeit. 抱歉，这是假币。Thank you, thirty eight yuan

6、 & fifty fen, please. 总共是 38.5 。You have ordered 2 bucket for 116 yuan.Is that right?您订了两个全家桶一共是116元，请问还需要什么吗？呈递餐饮，感谢顾客ClosingEvery Kids Fun Meal comes with a free toy. 儿童餐有玩具送Have a nice meal.祝您用餐愉快Have a pleasant weekend, sir. 祝您周末愉快，先生Hope you enjoy the meal.希望您吃得开心It is a pleasure to be of servi

7、ce.为您服务我很荣幸。Always at your service, madam.欢迎下次光临，女士My pleasure.乐意为您效劳大厅服务 Lobby serviceCould you please wait in line, sir?先生，请您排队等候好吗Excuse me, sir, may I take these away? 对不起，先生，我可以把这些空盘子收走吗Go straight ahead and turn left, and youwill get to the washroom. 洗手间一直走然后左转Sorry ,sir, this is a non-smoking

8、 restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟May I suggest that you keep an eye on your handbag. 请保管好您的手提袋Miss, do you mind sharing this table with others? 小姐，别的客人想和你共用这张桌子，好吗We open from 7:00 in the morning until23:00. 我们的营业时间是从早上7 ： 00 到晚上23 ：00Would you like a baby chair for your child? 要不

9、要给您的小孩拿张婴儿椅顾客抱怨处理 Service RecoverCould you wait a minute?请等一分钟左右，好吗Sorry, madam, I am afraid that you have to wait for about two minutes. Do youmind taking a seat here first?对不起，女士，得等两分钟左右， 请您先到那边座位上座下好吗I ll get the manager for you. He ll be gladto help you. 我去把经理叫过来， 他会很乐意帮助你I m terribly sorry, sir

10、, there may havebeen a mistake. 非常抱歉，可能弄错了，我向您表示道歉Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗I m sorry I made a mistake with your order, madam. 夫人，很抱歉我下错单了Part Two50 commonly used sentencesof spoken English50 句简单用语Taking Orders点餐用语1. May I have one Fries, one Big Mac and one medium coke?(

11、Or: I would like to have one medium Fries, one Big Mac and one medium coke.)What you have just ordered can makean Extra Value Meal. It s only 17.30.2. Would you care for a drink/ dessert/ any Fries?3. I want two burgers and two big cokes to go.May I have one more ketchup?Sure, have a good appetite.4

12、. May I have more napkins? Sure, here you are.5. May I have a refill?6. One Fries, big or medium?7. Sorry, I beg your pardon?8. Sorry, could you speak more slowly?9. One second, please.10.Would you like to have ice on your coke?11. Which sauce would you like, sour or spicy?12. I would like to have a

13、 McFlurry.Which flavor? Coffee, chocolate beans or cookies?13. Would you like to try the new Orange Pie?14. If you add one small Fries, you can get a Happy Meal Toy for free.15. I ll repeat what your order is.16. You have ordered one Medium Fries, one Apple Pie and one Big Coke, anything else?17. It

14、 s 14 yuan 50cents in total.18. Here s what you have ordered and also your change.19. Thank you.You re welcome.20. Sorry to keep you waiting.21. May I take your order here?22. Do you accept credit cards?Yes, we do. But only these cards are valid.23. Could you write me an invoice for this?/ Can you g

15、ive me a receipt?Sure, please wait over there.24. For here or to go?Questions & Answers1.Sorry, the Fries are not ready yet.Please wait a few seconds.2.Sorry to keep you waiting. Heresyour Fires.3. Sorry, this coupon is not valid anymore.4.Here is the new coupon. Its validuntil the end of June.5.Sor

16、ry, we dont have specialbreakfast here.6. You can have special treat of breakfast here.7.Sorry, we dont accept foreigncurrency here.8. You can have the money exchanged at the bank across the street.9.Sorry, the rest room is full now.Please wait in line.10. Excuse me, is this yours?Recommending Servi

17、ces1.You can keep your kid in thePlayland. I ll take care of her.2.You can rent this umbrella for free,25 yuan as pawn.3. Excuse me, where is the rest room?Go up the stair and turn left, the rest room is at the end of the corridor.4.There are more seats upstairs.5.There are more seats downstairs.Goo

18、d-bye1.Thanks for coming.2.Have a good (nice) day!3.Come back again.4.Have a good weekend.Part ThreeGreetings 欢迎语1.Hello, welcome to McDonald s.2.Good morning/ Good afternoon /Good evening. Welcome to McDonald s.3.Hello, can I help you?4.Hello, what can I do for you?5.Hello, may I take your order,pl

19、ease?6.Hello, please come here to takeyour orders.7.Merry Christmas. Welcome toMcDonald s.8.Happy new year. Welcome toMcDonald s.包类 :Mc Chicken麦香鸡Mc Oz一种主要成分为蔬菜的汉堡，不知道中文是什么Big Mac巨无霸Cheese Burger Quarter Pounder芝士汉堡汉堡fillet-o-fish麦香鱼炸类 :French Fries McNugget hash brown薯条鸡块薯饼甜品 :ice cream(cone)雪糕桶sundae圣代Milk Shake奶昔Apple Pie苹果派餐类：Happy Meal开心乐园餐McValue Meal应该是经济餐之类吧，有中可乐，薯条，包可自选。最近还出了什么 delichoice 的，没吃过所以没研究。Kentucky Fried Chickenoriginal recipe chickenhot and spicy chicke