【MOOC】职场沟通英语-电子科技大学 中国大学慕课MOOC答案

【MOOC】职场沟通英语-电子科技大学中国大学慕课MOOC答案第一次实操性任务第一讲单元测验1、【单选题】Whatlanguageisthewordrésuméoriginatedfrom?本题答案：【French.】2、【单选题】WhichofthefollowingisNOToneofthethreetypesofrésumés?本题答案：【Thestructuralrésumé.】3、【单选题】WhenwritingChinesefamilynameintherésumé,youshouldwrite,forexample,LIUinsteadofLiu.Whatdoyouthinkthemainreasonis?本题答案：【LIUmakesitclearthatitisthefamilyname.】4、【单选题】Whichofthefollowingstatementsaboutrésuméheadingsiscorrect?本题答案：【Keeptherésuméasconciseasyoucanandmakeiteasytofollow.】5、【单选题】Whichwordinthesentence“Taughtvillagepupilsinremotemountainareas.”istheactionword?本题答案：【Taught.】6、【单选题】Generallyspeaking,whatisthelastheadingoftherésumé?本题答案：【References.】7、【单选题】Manypeoplewholieintherésuméendup______whentheiremployersfindoutthetruth.本题答案：【losingtheirjobs】8、【单选题】Whatisrecommendedtomaketherésumélookcleanandorganized?本题答案：【Decoratetherésuméless.】9、【单选题】WhatlanguageisCurriculumVitaefrom?本题答案：【Latin.】10、【多选题】Ingeneral,whattypesofdocumentsdoesoneneedtowriteintheprocessofthejobsearch?本题答案：【Therésumé.#Thecoverletter.#Theletterofrecommendation.】11、【多选题】Whatkindofpersonalinformationistherésumégenerallyabout?本题答案：【Work-relatedinformation.#Education-relatedinformation.】12、【多选题】Whatarethethreestylesofrésuméwriting?本题答案：【Thehybridstyle.#Thefunctionalstyle.#Thechronologicalstyle.】13、【多选题】Intherésumé,whatinformationdoyouoffertodescribethejobyou’vedone?本题答案：【Whatyourpositionwasinthelastemployment.#Howlongyouhadworkedthere.#Whatjobresponsibilitiesyoutook.#Whataccomplishmentsyouachieved.】14、【多选题】Despitethedifferentstylesofrésumés,theyincludesomecommonelements.Whatdoyouknowtheseelementsare?本题答案：【Youreducation.#Yourcontactinformation.#Yourskills.#Yourinterests.】15、【多选题】Whenlistingyoureducation,whatinformationshouldyouprovide?本题答案：【Theschoolnameanditslocation.#Theyearyougraduated.#Themajoryoustudiedin.】16、【多选题】Inordertohighlightyouracademicresearchaptitude,whatinformationwouldyousupplytotherecruiter?本题答案：【Prizeofcontests.#Paperpublications.#Patentsofinventions.】17、【多选题】Whatareyousupposedtosayaboutthethreereferencesintherésumé?本题答案：【Theirnames.#Theirworkplaces.#Theirtitles.】18、【多选题】ThemaindifferencesbetweenCVandrésuméliein_______?本题答案：【CVisusuallylongerthanrésumé.#CVismainlyusedforanacademicjob,butrésuméisnot.】19、【判断题】Thechronologicalrésuméismoreappropriateforthosewhohaven’thadmuchworkexperience.本题答案：【错误】20、【判断题】Towritetheworkhistorychronologicallyintherésumémeansstartingwiththelatestjobandwritingbackwardsfromthere.本题答案：【正确】21、【判断题】Thechronologicalrésuméismoreappropriateforthejobapplicantswhohavehadworkexperienceforitfocusesmoreonthewholeworkhistory.本题答案：【正确】22、【判断题】Inyourpersonalinformationyoushouldinclude:homeaddress,phonenumber,e-mailaddressandaphotoofyourself.本题答案：【错误】23、【判断题】Yourlistofworkexperienceshouldhighlighttheexperiencesfrompaidwork,soexcludeunpaidwork,side-work,volunteerworkandinternship.本题答案：【错误】24、【判断题】Inordertograbattention,theProfilesectionoftherésuméshouldbewrittenindetail.本题答案：【错误】25、【判断题】Ifyoulistoutyouraccomplishments,youshouldspecifythemwithactionwordsandavoidstartingeverysentencewith“I”.本题答案：【正确】26、【判断题】Whendoingspellandgrammarcheck,youshouldbecarefulwiththespacethatshouldnotbeuseddirectlyafterpunctuation.本题答案：【错误】27、【判断题】ACVneedstoreflectyourabilitiesasateacher,researcher,andscholarwithinyourprofessionalfield.本题答案：【错误】28、【填空题】Thefunctionalrésuméfocusesonthe______thatcanmarketanapplicanttoapotentialemployer.本题答案：【skills##%_YZPRLFH_%##skill】29、【填空题】Inthefunctionalrésumé,oneshouldhighlightthealready-gainedskillsthatwillt______tothetargetjoborposition.本题答案：【transfer##%_YZPRLFH_%##ransfer】30、【填空题】The______résuménotonlyfocusesonyourskills,butalsodemonstrateshowyourcareerhasevolved.本题答案：【hybrid】31、【填空题】Whath______youwouldproduceinyourrésumédependsonwhattypeofrésuméyouchoosetowrite.本题答案：【headings##%_YZPRLFH_%##heading##%_YZPRLFH_%##eadings##%_YZPRLFH_%##eading】32、【填空题】Youshouldlistanycertificatesordiplomasyoureceived,includingp______withcertaintechnology,language,oranyothertraining.本题答案：【proficiencies##%_YZPRLFH_%##proficiency##%_YZPRLFH_%##roficiencies##%_YZPRLFH_%##roficiency】33、【填空题】Don’twrite“Objective”belowcontactinformationbecausethiswordistooo______tobethesectionname.本题答案：【obsolete##%_YZPRLFH_%##old-fashioned##%_YZPRLFH_%##bsolete##%_YZPRLFH_%##ld-fashioned】34、【填空题】Arésuméshouldbeideallylimitedto______page(s),whileaCVoftenrunstothreeorfourpages.本题答案：【one##%_YZPRLFH_%##two】35、【填空题】Thegoalofarésuméistoconstructaprofessionalidentity,whilethegoalofaCVistoconstructas______identity.本题答案：【scholarly##%_YZPRLFH_%##cholarly】第二讲单元测验1、【单选题】Itisbelievedtobefairthattheemployershouldusean________inajobinterview.So,itiswidelyadoptedinpractice.本题答案：【interviewpanel】2、【单选题】Asisimpliedinlessonthree,whatofthecandidatesaremorecrucialfortherecruitertolookforinajobinterview?本题答案：【Qualities.】3、【单选题】Whichstatementbelowiscorrectinappropriatenessofdressingforajobinterview?本题答案：【Theclothesmustbeproperlyfit,butneveroverdressed.】4、【单选题】Whichofthefollowingqualitiesorabilitiesisrelatedtoreliability,professionalismorworkethics?本题答案：【Timemanagement.】5、【单选题】Howmanyminutesearlyisajobapplicantoftenexpectedtoarrivefortheinterview?本题答案：【Atmostfive.】6、【单选题】AccordingtoCarolGoman,howlongwilltheimpressiononanindividualcandidatebebuilt?本题答案：【Aslongashe/shehasstartedforawhile.】7、【单选题】Intheperspectiveofpsychology,________suggeststhatoneisengagedinaconversationandshowsgreatinterestinwhatisbeingcommunicated.本题答案：【leaninginwhilebeingseated】8、【多选题】Whatwouldyoutelltheinterviewerthatyouaresuchacandidatewhocanadjustyourselftochangesquickly?本题答案：【Aboutwhatchangesyouencounteredbeforeandhowyouresponded.#Aboutwhatnewthingsorskillsyouhavebeenlearningatthemoment.#Abouthowinterestedyouareinsomenewtechnologies,methodsandapplicationsinyourstudy.】9、【多选题】Howdomaleemployeesusuallywearinarelativelycasualworkenvironment?本题答案：【Shirtandjacket.#Insmarttrousers.】10、【多选题】Whatarerecommendedforthecandidatestodobeforetheinterview?本题答案：【Findoutiftheycanparkneartheplaceornot.#Gettoknowhowtogettotheroomandhowfarawayitis.#Bringmanyenoughcopiesoftherésuméwithyou.】11、【多选题】Whichofthefollowingstatementsareexamplesofthenonverbalbehaviorofjobinterview?本题答案：【Inwhatmanneryouspeak(e.g.speakfast,shortoraloud)intheconversation.#Whatbodylanguageyouuse(e.g.speakwithorwithouteyecontact)intheconversation.#Inwhatwayyoubehave(e.g.behaveappropriatelyornot)intheconversation.】12、【多选题】Whichofthefollowingposturesorgesturesaretheindicatorsoffriendlinessandsincerity?本题答案：【Smilingwhilespeakingtoothers.#Holdingtheotherperson’shandsfirmly.#Makingeyecontactwhiletalkingtoothers.】13、【判断题】Inordertoprovethatyouwouldbeavaluableproblemsolverfortheemployer,youneedtowriteonyourrésuméaboutveryspecificdetailsonhowyousolvedaproblemandwhatwantedconsequencesyoursolutionbroughtabout.本题答案：【错误】14、【判断题】Itisnotonlypassionbutdedicationthatallowsanemployeetostickwithajobnomatterwhetheritisintheheydayoritisinthetoughtime.本题答案：【正确】15、【判断题】Companiesfromwesterncountriesvaluemodestandhumbleemployeesasequallyasbusinessesinthefar-easternareasdo.本题答案：【错误】16、【判断题】Payingattentiontopersonalhygienemeansyououghttotakeashower,doashave,cutshortyournailsoruseperfumewhereveritisallowedbeforegoingtotheinterview.本题答案：【正确】17、【判断题】Asmileexpressestwomeanings.ItsaysI’mapproachableorfriendly;anditalsosaysI’mfeelingsogoodaboutme.本题答案：【错误】18、【判断题】Generallyspeaking,thebesttimetoinquiretheresultofthejobinterviewisintheendofitwhenallthecandidateshavefinishedtheirinterview.本题答案：【错误】19、【判断题】Itcanbeinferredinlessonfourthatthemosteffectivewayofenhancingyourinterviewperformanceistokeeppracticing.本题答案：【正确】第二次实操性任务第三讲单元测验1、【单选题】Whatisthemainpurposeofthepuzzlequestionofajobinterview?本题答案：【Tosingleoutsuitableproblemsolversamongtheapplicants.】2、【单选题】Asawidely-adoptedspeechmakingdevice,theelevatorpitchmaybenefitavarietyofpeopleEXCEPT________.本题答案：【doctors】3、【单选题】Ifyouareaskedtojudgetheexampleelevatorpitchprovidedinlessonfive,whichofthefollowingstatementsdoyouthinkbestpointsoutwhatthespeakerreallydid?本题答案：【Thespeakerstronglysupportedhiswritingabilitywithachievementsthatotherstudentsmayseldomattain.】4、【单选题】Whatistherecommendationtoanswerthequestiontellmeaboutyourselfinyourfirstjobinterview?本题答案：【Speakmuchabouthowyourenthusiasmaboutanareahasdrivenyoutowantthatjob.】5、【单选题】Wouldyoufindouthowmanypartsyouneedtodesignawell-structuredanswertowhyshouldIhireyou?本题答案：【4parts.】6、【单选题】Howdoyoushowyourinterestinthejobwhenyourinterviewisabouttobeputanend?本题答案：【Raisequestionsabouttheemployerorjob.】7、【多选题】Interviewquestionscanbeclassifiedintosomemajortypesbydifferentfocus,sotheycouldbe________.本题答案：【workexperience-related#pastbehavior-related#personallife-related#futuresituation-related】8、【多选题】Thereisaninterviewquestion:maybeyouhadasituationwhereyouhadadifficultteamtoworkin,wouldyoupleaseprovidemewithanexampleofit?Whichtypedoesthatquestionbelongto?本题答案：【Thesituationalquestion.#Thebehavioralquestion.】9、【多选题】Whichofthefollowingstatementsabouttheelevatorpitcharetrue?本题答案：【Itisawell-structuredconcisespeech.#Itmustgrabtheaudience’sattention.#Itshouldarousethelistener’sfurtheractionsthatthespeakerwants.】10、【多选题】Whichofthefollowingstatementsaboutthesituationalinterviewaretrue?本题答案：【TheintervieweesneeduseSTARmodelorstructuretospecifytheirpastbehaviorsinagivensituation.#TheintervieweesshouldconsiderthethreestepsorelementsofSTARasawhole.】11、【多选题】Whataretheintervieweesadvisedtodoinlessonsixiftheyfacea“stumped”question?本题答案：【Givetruthfulresponsesorcommentsintheanswer.#Avoidmakingupananswerortellingalie.#Refrainfromtakingaroundaboutwayofspeaking.】12、【判断题】Anelevatorpitchornamedelevatorspeechorstatementorigianllyreferstosuchatalkasaspeaker,likeasalesman,triestopresentavaluableideatothelistenerinanelevator.本题答案：【正确】13、【判断题】AccordingtotheprinciplesorthesixkeypointsproposedbyHarvardBusinessSchooltojudgethequalityofanelevatorpitch,itmaybeinferredthattheexamplegiveninlessonfivecouldbeadefectiveone.本题答案：【正确】14、【判断题】Whenitcomestoplacinganinteresthookinyourelevatorpitchandmakingitmorecontagious,youshouldspeakbragginglyaboutyourstoryasthelistenerisexperiencingit.本题答案：【错误】15、【判断题】Whenansweringthequestiontellmeaboutyourself,youcanroughlyfollowthesamestructureofyourrésuméandgointoeverydetailaboutyourlife-history.本题答案：【错误】16、【判断题】Whenaskedaboutyourbiggestweaknessyouactuallyneedspeakmuchaboutwhatyou’vedonetoimproveit.Andbydoingso,youwouldberegardedasapersonwithinitiative.本题答案：【正确】17、【判断题】Thereasonwhylessonsixskipsthepuzzlequestionsisthattheyareassociatedwiththeexpertisebasedonthecontentofaparticularsubjectwhichislikelyirrelevanttoalayman.本题答案：【正确】18、【判断题】Aslongasittakesenoughtimeandendeavorforthecandidatestoprepareforthequestions,theirinterviewwillalwaysgoassmoothlyasisexpected.本题答案：【错误】第四讲单元测验1、【单选题】Whensomeoneistryingtoengageyouinconversation,whatneedyoudotogiveanactiveresponse?本题答案：【Turnaroundandfacetheperson.】2、【单选题】Becauseofthebackgroundnoiseordistractions,whatshouldwedotomakeusconcentratedontheon-goingconversationwiththeotherperson?本题答案：【Havemoreeyecontactwiththepersonbeingengagedwith.】3、【单选题】Alloffollowingquestionsareopen-endedonesEXCEPT________.本题答案：【Sorryformyboldness,doyougofortherightwing?】4、【单选题】Whatisthebestreasonwhytouseincentivescan’talwayschangepeople’sminds?本题答案：【Becauseindividualsaredrivenbydifferentmotivestosucceed.】5、【单选题】Whichofthefollowingstatementsbestexplainswhypeopleareinclinedtoask“Howdoesthisaffectme?”and“Whatdoesthismeanforme?”whentheyaretoldsomething?本题答案：【Peopleconcernself-relatedissuesincommunication.】6、【单选题】WhichofthefollowingwaysservesasaBADexampleofattentiongrabberthatateacherusestoquietanoisyclassroom?本题答案：【Teachersays:“Boysandgirls,mayIhaveyourattentionplease?”】7、【单选题】Thereasonwhyweoftensay“thewayIseeit”or“inmyexperience”incommunicationisto________.本题答案：【raiseadifferentopinionwithoutoffendingthelistener】8、【单选题】Whatissuggestedbeingdonetobuilduprapportorgoodrelationshipinateam?本题答案：【Sharingpersonaltruestorieswiththeothersinreallife.】9、【多选题】Whichofthefollowingbehaviorsarethoughtpositiveintermsoffacilitatinggoodcommunication?本题答案：【Avoidingjumpingtoconclusionsbeforeunderstandingwhattheotherpeoplearetalkingabout.#Tryingtofigureoutwhattheotherpeoplereallythinkbyaskingabouttheiropinions.】10、【多选题】Whichofthefollowingtechniquescanbeappliedtodealingwiththepotentialpositivesandnegativesthatchangesmaybringtopeople?本题答案：【Writingdownamatrixtospecifyanissue.#Relatingthematrixtopersonalobjectives.#Specifyingthedistinctionbetweendifferentperspectives.#Figuringoutpainsandgainstoundergothechange.】11、【多选题】Whatarethoughttocontributetosomeone’slistening?本题答案：【One’sownjudgments.#One’sownperspectives.】12、【多选题】Underwhatcircumstanceswouldpeopleliketolistenwithmoreeffortaccordingtolessoneight?本题答案：【Peoplewouldliketolistentoattentiongrabbers.#Peoplewouldliketolistenforsharingagreements.#Peoplewouldliketolistenforprotectingrightness.】13、【多选题】Ifyouareinaregularteammeetingwhosepurposeistoknoweachotherpersonally,whattopicscanbechosen?本题答案：【Family.#Needofhelp.#Childhood.】14、【判断题】Inordertoengagewiththeotherindividualwhowantsatalk,goodcommunicatorswouldliketostoptocontinuewiththetaskthey’vealreadybeendoing.本题答案：【错误】15、【判断题】Closedquestionsarelesspowerfulthanopen-endedquestionsinkeepingaconversationflowing.本题答案：【错误】16、【判断题】Anantagonisticsentenceorutterancesoundsoffensive,impolite,unacceptabletothelisteneranditoftenleadstounnecessaryconflictsorconfrontations.本题答案：【正确】17、【判断题】Thereasonwhypeopledon’tthinkthenegativesarereallynegativeisthatindividualsusedifferentcriteriatoevaluatethingsortheyviewtheworldfromtheirownangle.本题答案：【正确】18、【判断题】Mostpeopleconcernmoreonwhattheysayisgoingtobelistenedtothanpayingmoreattentiontowhattheyaregoingtosay.本题答案：【错误】19、【判断题】Peopleareinclinedtoregardtheirownwaytoviewtheworldastheonlyacceptablewayorthetrueway.Therefore,theyaremorelikelytoapprovethewordsspokeninthesamewaywiththeirs.本题答案：【正确】20、【判断题】Itisavoidableforauthoritativepeopletoprotecttheirrightnessinsomeareaoflife.Manyofthechallengestheyarefacedwithshouldbeneglectedinaway.本题答案：【错误】第三次实操性任务第五讲单元测验1、【单选题】ThefollowingchoicesareallexamplesoftangibleelementsofcultureEXCEPT________.本题答案：【TheBeijingOpera.】2、【单选题】Whichofthefollowinggroupofpeopleareallowedtoconsumeporkasfoodintheirownreligion?本题答案：【Hindus.】3、【单选题】Whomayprobablyuse“maybe”whentheymean“no”forthesakeoffacesaving?本题答案：【EastAsians.】4、【单选题】Whichofthefollowingcultureisseenasanoppositionordivergenceofcollectivisticculture?本题答案：【Individualisticculture.】5、【单选题】Inahigh-contextculture,whatisusuallyanecessaryprerequisiteforbusinessdealings?本题答案：【Buildingatrustingrelationship.】6、【单选题】Whatissuggestedtodotoorganizeaninterculturalbusinesstalk?本题答案：【Considertheneedorexpectationoftheaudience.】7、【单选题】Whatshouldwedotokeepabusinesstalkclearandeasytofollow?本题答案：【Proofreadingslipsofthepenandimproperformat.】8、【单选题】Whichofthefollowingspeechperformanceswouldbeseenaslackofrespectinaninternationalbusinesstalk?本题答案：【Provokingashockedreactionamongtheaudience.】9、【多选题】Whichoffollowingstatementsaboutinterculturalandinternationalbusinessaretrue?本题答案：【Itchieflyconcernshowpeoplefromdifferentcountriesorculturescommunicatewitheachother.#Withsomeawarenessofit,businesspeopleareabletounderstandthenorms,customs,valuesandbeliefsofanotherculture.#Inthecommunicationrelatedtoit,businesspeoplearesupposedtoadaptthemselvestosuchacontextandenvironment.】10、【多选题】Whichofthefollowingchoicesareexamplesofintangibles?本题答案：【TheIrishtapdance.#TheScottishbagpipe.#Chinesefengshui.#JapaneseSumo.】11、【多选题】WhereisNepotismmorelikelytobegeneratedandspread?本题答案：【Inasocietywheretheextendedfamilysystemismorepopular.#Inasocietywherethesubordinates’feelingsareoftenneglected.】12、【多选题】WhatconclusioncanwedrawonthecultureinLatinAmericawherebusinessconversationsmaybeginwithdiscussionsofbusiness-irrelevanttopics?本题答案：【Theculturethereisindirect.#Theculturethereishigh-context.】13、【多选题】Whichofthefollowingstatementaboutstereotypearetrue?本题答案：【Stereotypesarebasedonincorrectassumptions.#Stereotypesjudgeeverythingwiththeone“right”thing.#Stereotypesleadtounfairnessandmisunderstanding.】14、【判断题】Someintangiblesmaycausecultureshocksininternationalbusinesscommunicationbecausetheyreflectverydifferentvalues,norms,ethics,believes,customs,etiquette,etc.fromthebusinesstraveler’sownculture.本题答案：【正确】15、【判断题】Althoughculturalfactorshaveanimportanteffectonproductdesign,packagingandadvertising,theirimpactisnotastransparentasthatofaestheticalorartfactors.本题答案：【正确】16、【判断题】Inthecross-culturalworkplaceenvironments,refusingorrejectingothersdirectlyinpublicwouldberegardedasgreatembarrassmentandso,itshouldbeavoided.本题答案：【错误】17、【判断题】InbothNorthAmericaandSouthAmerica,businesspeoplearemoreinclinedtotrustthelawandlawyerthantotrustapartneroracustomer.本题答案：【错误】18、【判断题】Ifyoumeetpeoplefromahigh-powerdistanceculture,youmaylearnthatlesspowerfulpeoplecanchallengethedominantpeopleiftheyhavemadeawrongdecision.本题答案：【错误】19、【判断题】Lessontenrecommendsthatweshouldaskwell-experiencedpeopleforadvicetorelatethedraftofabusinesstalktoanaudiencefromothercultures.本题答案：【正确】20、【判断题】Itcanbeinferredfromlessontenthatinaninternationalbusinesstalkthespeakermustmakesurenoillegal,immoralandpoliticallysensitivetopicsshouldbeaddressedtoanaudiencefromdifferentcultures.本题答案：【正确】第六讲单元测验1、【单选题】Whatisrecommendedtodoifyouneedtakedowninformationwhenspeakingonthephone?本题答案：【Toprepareapenandpaperbeforehand.】2、【单选题】Whydoweuse“Isuggest”or“Irecommend”,ratherthan“youshould”or“youneedto”,inphonecommunication?本题答案：【Becausetheysoundtryingtoofferhelp.】3、【单选题】Whichofthefollowingstatementscandirectlyexplainwhypeopleneedtorespondonthephonefromtimetotimewithsomephraseslike“Isee”,“right”,“OK”,and“noproblem”?本题答案：【Speakingwiththemcanlettheinterlocutorknowhe/sheisbeinglistened.】4、【单选题】Whyarethefrequentinterruptionsinthelongconversationoflessontwelveacceptablefortheinterlocutor?本题答案：【BecausespeakerBneedsspeakerA’squickdecisionsandactions.】5、【单选题】Asabusinesscallreceiver,youcandoeverythingasfollowsEXCEPT________,ifyouknowthepersonthecallerwantstotalkisnotavailable.本题答案：【todialthatperson’snumberforhim】6、【单选题】Bydoingwhatwillthereceiverofacomplainingcalldemonstrateresponsibilitytothecallerwhenthephoneconversationstarts?本题答案：【Givingthenameoftheorganizationthatthephoneconnects.】7、【单选题】7.Whatshouldthereceiverofacomplainingcalldoifhe/sheisnotabletogetacrosstothecaller?本题答案：【Askquestionsandtakenotes.】8、【多选题】Whatshouldbesaidbeforethepurposeofcallingisspokenofbythecallerinafirst-timeformalbusinessconversation?本题答案：【Saying“hello”tothereceiver.#Introducingthecallerhimselfbriefly.#Referringtowherethecallisfrom.】9、【多选题】Whatcanyouinferfromthebeginningofthisbusinesscall:“Hi,Mary.I’mcallingtobrieflytalktoyouaboutourmarketingcampaign.”?本题答案：【Thisisaformalcall.#Thisisnotthefirsttimetheyspeaktoeachother.】10、【多选题】Ifthegoalhasbeenachieved,what,attheleast,shouldyousaytothecallreceiverbeforehangingup?本题答案：【Layingoutthekeypointsyou’vejustdiscussed.#Restatingtheagreementsyou’vealreadymade.】11、【多选题】Whatneedtobeusuallyputdownwhenyouaretakingamessagethroughthephone?本题答案：【Thetimeanddateofthecall.#Wherethecallisfrom.#Thereasonofcalling.#Whatneedsbeingdoneafterthecall.】12、【多选题】Whatmaycauseacompanytoloseclientsandcustomersafteracustomerservicecallconversation?本题答案：【Thecomplaintsareimproperlyconducted.#Thecomplaintsarerejectedtoaccept.#Thecomplaineristoldaskingthewrongperson.】13、【判断题】Usually,neverspeaktechnicaltermstotheinterlocutorinphonecommunicationbecausetheyarethevocabularybeyondhisorhercomprehension.本题答案：【错误】14、【判断题】“I’vesentyouthelatestreport,pleasecheckyouremailbox,andreplymeassoonaspossible.Thedatainthatreportislastyear,sopleaseaddnewfigures.”Thereasonwhytheaboveresponseisineffectiveisthatitissupposedtobespokenveryquicklyasachunk.本题答案：【错误】15、【判断题】Inthelongconversationoflessontwelve,speakerBsayshehas8boxesmissingfromtheorder,sospeakerApromisestosendtherest80boxesbyTuesday.本题答案：【错误】16、【判断题】Whenansweringthephonethereceivershouldpickupthephonewithinthreerings.Itisregardedtobeveryimpolitetokeepthecallerwaitingmorethanhalfaminute.本题答案：【正确】17、【判断题】Generally,calltransferringcannotbedonebythecallerbecausetheextensionnumberisoftenconfidentialandinsulatedfromthepublic.本题答案：【正确】18、【判断题】Ifyouarenotinthepositiontomakedecisionsonthephone,transfercallstothesuperiorsinacompany,suchasthemanagerandtheboss.本题答案：【错误】19、【判断题】Inordertocalmdownthecomplainingcustomerasquicklyaspossible,thecallreceivershouldbegintheconversationwithanapologyonbehalfoftheorganization.本题答案：【错误】20、【判断题】Thereceiversofacustomerservicecallareseldomempoweredtomakeapromisetothecustomersothattheyhavetoinquireforadecisionandittakestime.本题答案：【正确】第四次实操性任务第七讲单元测验1、【单选题】Accordingtocommonsense,whichofthefollowingstatementsaboutpresentationoutlineisNOTtrue?本题答案：【Theoutlineoffersanoptionofdeliveringformtothepresenter.】2、【单选题】Whatisthemostimportantthingtoguaranteethequalityofapresentation?本题答案：【Keepingpracticingforthebest.】3、【单选题】Whatisrecommendedtoholdbackyournerveswhiledoingapresentation?本题答案：【Startingwithashortvideoclip.】4、【单选题】Ifproductpresenterscansuccessfullyleaveagoodfirstimpressiontoacustomerwhoneverkneworusedtheproductbefore,theyaremostlikelytoseethepresentationasagoldenopportunityto__________.本题答案：【triggerthecustomer’saction】5、【单选题】Whatisthedisadvantageofdraftinganintroductioninthewayofcombiningtheanswerstosomeself-inventedquestions?本题答案：【Theideamaysoundimpractical.】6、【单选题】Whatcanaproductpresenterdotofitdifferentlistenerswiththeintroduction?本题答案：【Preparemorethanonedraft.】7、【单选题】Whatwillyoudoasaproductpromoterifyouwalktoapasser-bywhohasbeenquickeningthepacesinceyouwereseen?本题答案：【Handingthepersonatrialproductwithyourcontactinformation.】8、【多选题】Inadditiontobroadcastingitselfinpublic,whatotherfunctionsdoesacorporateintroductionhave?本题答案：【Gettingnewstafftofamiliarizetheworkplace.#Providingbackgroundinformationforvisitors.#Layingthefoundationforcommercialpurposes.】9、【多选题】Whenisitconventionalforthepresentertotelltheaudiencetoraisetheirquestions?本题答案：【Atanytimethroughoutthepresentation.#Afterthemainpartshavebeenputtoanend.】10、【多选题】Whatkindofpresentationcanimpresstheaudience,grasptheirattentionandlengthentheirattentionspan?本题答案：【Theonethatisfullofenthusiasmandwowstheaudience.#Theonethatinspirespeopleandthrowsthemintothoughts.#Theonethatentertainstheaudienceandmakesthemfeelfun.#Theonethatsupportspeople’sideasbyshowingevidences.】11、【多选题】Whatcanapresenterchoosetodoinordertointroduceaproducttoatargetcustomer?本题答案：【Demonstratingeverythingthatcanbenefitthecustomer.#Communicatingwiththecustomersonsomethingtheylikeorneed.#Gettingacrossthebrandnewdesignphilosophytothecustomer.#Makingsurethecustomerhavingexperiencedtheproductfully.】12、【多选题】Tosumup,howcantheproductpresentercreateaninformationgapbetweenthecustomerandtheproduct?本题答案：【Findoutwhatkindofdemandfortheproductcanbeusedasahook.#Demonstratehowtheproductcanbenefitthelistenerwithevidences.#Ensurethelistenerwillgetnotonlytheproductbutgoodservice.】13、【判断题】Thecorporateprofileisanofficialintroductionofabusinessorganizationtothepublic.Itmainlyprovidesanoverviewofthehistory,suchasthemilestones,throughmultimedia.本题答案：【错误】14、【判断题】Todeliverabusinesspresentationinanobjectivewaymeansthepresentershouldmakeabalancebetweenwhatistrueandwhatisfictional.本题答案：【错误】15、【判断题】Agoodpresentationdependsonaless-is-morestyleofPPTuseinwhichonlyoutlinestructures,clearvisualsandshorttextswithbulletpointsareshown.本题答案：【正确】16、【判断题】Oneoftheeffectivewaysforapresentertomakeprogressin