DB43-T 2437.2-2022知识产权综合服务分中心运行规范 第2部分：建设要求

ICS03.140

CCSA01

43

湖南省地方标准

DB43/T2437.2—2022

知识产权综合服务分中心运行规范

第2部分：建设要求

Specificationforoperationofintellectualproperty

integratedservicessub-center—

Part2:Constructionrequirements

2022-10-10发布2023-01-10实施

湖南省市场监督管理局发布

DB43/T2437.2—2022

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4场地条件···············································································································1

5窗口设置···············································································································2

6人员配备···············································································································2

7设施设备···············································································································2

8信息化建设············································································································2

9标志标识···············································································································2

I

DB43/T2437.2—2022

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

DB43/T2437《知识产权综合服务分中心运行规范》包括以下5个部分：

——第1部分：总则；

——第2部分：建设要求；

——第3部分：管理要求；

——第4部分：服务要求；

——第5部分：评价要求。

本文件是DB43/T2437《知识产权综合服务分中心运行规范》的第2部分。

本文件由湖南省知识产权局提出并归口。

本文件起草单位：湖南省标准化协会、湖南省知识产权局。

本文件主要起草人：唐国伟、吴峰、黄艾娜、贺煜东、彭小平。

III

DB43/T2437.2—2022

知识产权综合服务分中心运行规范

第2部分：建设要求

1范围

本部分规定了知识产权综合服务分中心（以下简称“分中心”）建设的场地条件、窗口设置、人员

配备、设施设备、信息化建设和标志标识的要求。

本部分适用于分中心的建设。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文件，

仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本

文件。

GB2894安全标志及其使用导则

GB/T10001.1公共信息图形符号第1部分：通用符号

GB/T10001.9公共信息图形符号第9部分：无障碍设施符号

GB13495.1消防安全标志第1部分:标志

GB15630消防安全标志设置要求

GB/T18883室内空气质量标准

GB/T26189室内工作场所的照明

GB50763无障碍设计规范

DB43/T2437.1知识产权综合服务分中心运行规范第1部分：总则

3术语和定义

DB43/T2437.1界定的术语和定义适用于本文件。

4场地条件

4.1分中心场地应符合DB43/T2437.1的规定。

4.2有条件单独建设分中心场地的，应根据自身情况建设，面积应满足服务事项进驻和办理需要，符

合集中式、开放式工作环境的要求。宜包含但不限于以下功能区：

a）窗口区：应按照事项的业务关联性合理布局窗口，设置前台、后台；

b）咨询区：应设置独立空间，并安排专人做好咨询服务；

c）入驻服务区：应设置在醒目位置，安排服务机构人员提供咨询服务；

d）视频会议室：满足集中学习、培训、专家评审、远程会议等需要；

e）自助服务区：为服务对象提供网上注册、登录、预约、申请、查询及自助打印复印等服务。

4.3内部环境应干净整洁，无垃圾杂物，空气质量应符合GB/T18883的要求，室内照明应符合GB/T

1

DB43/T2437.2—2022

26189的要求。

5窗口设置

5.1分中心窗口宜设在醒目位置。

5.2窗口台面样式整齐划一，窗口规格宜符合政务服务大厅相关国家标准与地方标准中窗口设置的规

定。

5.3窗口应提供信息检索、维权援助、政策咨询、业务代办等服务。

5.4窗口前宜设置一米线，引导服务对象文明排队，保护服务对象的隐私信息。

6人员配备

6.1应配备不少于2名专职工作人员，其中1名应具有1年以上知识产权领域从业经验。

6.2工作人员应熟练使用各类知识产权专业化信息服务系统。

6.3有条件的园区宜聘用具有专利代理师资格证等相关资质的工作人员。

7设施设备

7.1应配备满足工作需要的办公设备，包括但不限于：

a）电脑；

b）打印机；

c）通讯设备；

d）网络设备；

e）办公桌椅。

7.2网络设备应能满足装载和使用各类知识产权专业化信息服务系统的需要。

7.3应合理配备休息椅、饮水机等服务设施。

7.4应配备防火防盗、安全逃生等设施。

7.5应设置无障碍设施和便民设施，无障碍设施应符合GB50763的相关要求。

7.6有条件的宜配备电子屏、摄像头、触摸式查询系统等信息化设备。

8信息化建设

8.1分中心应承接省级综合信息服务平台的使用和推广，向本区域内服务对象提供知识产权基础信息

服务。

8.2有条件的分中心为满足服务对象特色需求，宜开发专有工具系统。

8.3宜根据园区产业特色和区域发展需要，依托省级平台建设行业或产业专题数据库等平台或系统。

9标志标识

9.1分中心应统一设计、制作和使用标志标识。

9.2应在主体建筑醒目位置设置分中心标牌。

9.3分中心应在醒目位置摆放服务信息提示牌，包括：办事指引、工作日时间表、事项办理流程图等。

2

DB43/T2437.2—2022

9.4窗口应设置中文标识，宜根据需要增设英文标识，或采取图文结合的形式标识。

9.5窗口应设置工作人员公示牌，内容应包括工作人员姓名、职务、电话、照片及人员去向等。

9.6消防安全标志设置应符合GB13495.1和GB15630的相关规定。

9.7应在醒目位置设置进出口、安全通道等通用符号标识，并符合GB/T10001.1的相关规定。

9.8应设置无障碍标识，无障碍标识应符合GB/T10001.9的相关规定。

9.9安全标志及其使用应符合GB2894的相关规定。

3

DB43/T2437.2—2022

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4场地条件···············································································································1

5窗口设置···············································································································2

6人员配备···············································································································2

7设施设备···············································································································2

8信息化建设············································································································2

9标志标识···············································································································2