质量目标管理表

,年度下半年度质量目标达成示意图,,,,,,

,1.出货准时度示意图（质量目标：出货准时率95%）,,,,,,

,,7月,8月,9月,10月,11月,12月

,计划出货批次,228,200,167,176,167,274

,实际出货批次,206,182,159,173,161,261

,准时出货率,90.35%,91.0%,95.2%,98.3%,96.4%,95.3%

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,2。客户满意度调查柏拉分析图,,,,,,

,,不及格项数量,所占百分比,累计百分比,,,

,交期准时度,33,17.74%,17.74%,,,

,产品价格,32,17.20%,34.95%,,,

,问题对策效果,28,15.05%,50.00%,,,

,包装的方便性等,26,13.98%,63.98%,,,

,产品质量,16,8.60%,72.58%,,,

,问题回复速度,15,8.06%,80.65%,,,

,协力度,13,6.99%,87.63%,,,

,产品销售情况,10,5.38%,93.01%,,,

,其它,13,6.99%,100.00%,,,

,合计,186,100.00%,,,,

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,3.采购物采与退货批次示意图（质量目标：采购来料退货率控制在5%以下）,,,,,,

,,7月,8月,9月,10月,11月,12月

,采购批次,384,293,314,339,430,371

,采购批次,350,329,281,444,554,530

,总采购批次,734,622,595,783,984,901

,特采批次,28,15,24,20,84,128

,特采批次,41,29,12,138,56,50

,总特采批次,69,44,36,158,140,178

,采购物采率,9.40%,7.07%,6.05%,20.18%,14.23%,19.76%

,退货批次,8,5,11,5,9,13

,退货批次,10,9,1,13,15,8

,总退货批次,18,14,12,18,24,21

,采购退货率,2.45%,2.25%,2.02%,2.30%,2.44%,2.33%

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,4.OQC出货直通率示意图（OQC出货一次直通率达90%以上）,,,,,,

,,7月,8月,9月,10月,11月,12月

,方形,90.1%,94.9%,89.7%,97.3%,96.3%,91.80%

,圆柱形,90.66%,96.15%,96.85%,94.33%,95.12%,96.15%

,扣式,95.57%,95.19%,96.56%,97.19%,97.39%,97.41%

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,5.退货率示意图（退货不超过当月出货的0.8%）,,,,,,

,,7月,8月,9月,10月,11月,12月

,方形退货率,2.23%,2.98%,10.97%,1.34%,2.29%,1.69%

,圆柱形退货率,0.47%,0.40%,3.07%,7.34%,0.52%,3.07%

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