台资公司品管部IQC绩效考核KPI目标达成细项表XLS多个工作表

2009年度品保部IQC課一課KPI,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

廠別：BB廠部門:品保一部IQC課,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

"QCD

HSP",管理目標,來源,目標,"目標值

計算公式",設定依據,"影響目標

之要項",行動方案,責任人,"管理

頻率",現階段目標與實績,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,"月別

項目",1月,"W1001

(1/2-1/8)","W1002

(1/9-1/15)","W1003

(1/16-1/22)","W1004

(1/23-1/29)",2月,"W1005

(1/30-2/5)","W1006

(2/6-2/12)","W1007

(2/13-2/19)","W1008

(2/20-2/26)",3月,"W1009

(2/27-3/5)","W1010

(3/6-3/12)","W1011

(3/13-3/19)","W1012

(3/20-3/26)","W1013

(3/27-4/2)",4月,"W1014

(4/3-4/9)","W1015

(4/10-4/16)","W1016

(4/17-4/23)","W1017

(4/24-4/30)",5月,"W1018

(5/1-5/7)","W1019

(5/8-5/14)","W1020

(5/15-5/21)","W1021

(5/22-5/28)","W1022

(5/29-6/4)","W1023

(6/5-6/11)","W1024

(6/12-6/18)","W1025

(6/19-6/25)","W1026

(6/26-7/2)",7月,"W1027

(7/3-7/9)","W1028

(7/10-7/16)","W1029

(7/17-7/23)","W1030

(7/24-7/30)",8月,"W1031

(7/31-8/6)","W1032

(8/7-8/13)","W1033

(8/14-8/20)","W1034

(8/21-8/27)","W1036

(8/28-9/3)",9月,"W1037

(9/4-9/10)","W1038

(9/11-9/17)","W1038

(9/28-9/24)","W1040

(9/25-10/1)",10月,"W1041

(10/2-10/8)","W1042

(10/9-10/15)","W1043

(10/16-10/22)","W1044

(10/23-10/29)",11月,"W1045

(10/30-11/5)","W1046

(11/6-11/12)","W1047

(11/13-11/19)","W1048

(11/20-11/26)","W1049

(11/27-12/3)",12月,"W1050

(12/4-12/10)","W1051

(12/11-12/17)","W1052

(12/18-12/24)","W1053

(12/25-12/31)",

Q,"Q1:

防ESD材質進料檢驗合格率",部門內推動事項,合格率為100%,ESD材質進料檢驗合格率=(1-當周檢驗不良批數/當周檢驗批數)*100%,,檢驗力度,"1.IQC針對ESD耗材正常來料部份,每批次都要檢驗",,週/次,目標,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,

,,,,,,,"2.要求物料人員在錫類耗材來料時第一時間通知IQC檢驗,在IQC檢驗OK后,才可以通知使用單位領料,避免出現IQC未驗而料件被使用單位領走.",,,當周ESD材質來料批數,107,42,11,23,31,57,26,25,,6,100,37,14,21,15,13,86,20,19,35,12,,33,50,8,5,11,16,13,39,0,,7,5,14,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,"4.對檢驗員的驗料手法,儀器操作等每天進行稽核.",,,檢驗批數,107,42,11,23,31,57,26,25,,6,100,37,14,21,15,13,86,20,19,35,12,,33,50,8,5,11,16,13,39,0,,7,5,14,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,檢驗力度,"1.針對ESD耗材原材不合格部分,要及時予以批退處理並將不良信息及時pass給廠商,並要求廠商回覆car.",,,不良批數,0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,0,1,0,0,0,1,0,,0,0,1,,,,,,,,,,,,,,,,,,,,,,,,,,,,,来自资料搜索网()海量资料下载

,,,,,,,"2.針對批退料件後續進行加嚴檢驗,若連續三批次來料無此異常,則結案",,,實際合格率,100,100.0%,100.0%,100.0%,100.0%,100,100.0%,100.0%,,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,,100.0%,100.0%,100.0%,80.0%,100.0%,100.0%,100.0%,97.4%,100.0%,,100.0%,100.0%,92.9%,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"Q2:

客戶稽核缺失件數",部門內推動事項,缺失件數為0,客戶實際稽核IQC缺失件數,,1.IQC相關規範定義的合理性,1.針對IQC相關流程進行每季Review並同時參考客戶需求進行修訂,,季/次,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.客戶標準的了解程度,2.收集及建立客戶相關標準要求，並進行內部發文及教育訓練,,月/次,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.內部是否有按規定進行作業,"3.針對部門執行要求，制定部門,每日/周，工程師，Leader，課長稽核表進行每日／周稽核",,週/次,實際(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,4.內部稽核的頻率及落實度,4.每周針對稽核缺失進行Review及對策改善,,週/次,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"Q3:

進料原材批退率",部門內推動事項,"Q1≦3%

Q2≦3%

Q3≦3%

Q4≦3%",進料批退率=(批退批數/總進料批數)X100%,,1.原材品質問題,"1.1IQC工程師立即與MC確認批退之情況是否會影響料況,push廠商三小時內給出立即對策

1.3IQC工程師立即通知廠商針對廠商庫存進行確認，並要求三天內回覆改善對策

1.4IQC連續跟蹤批退料件追蹤效果，並後續來料三批的進料情況

1.5IQC工程師定期至包材廠商端進行品質review會議並對回覆的對策落實度",,週/次,目標(%),0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,0.6%,

,,,,,,2.檢驗員的技能掌握狀況,"2.1依照IQC檢驗Fuction，制定IQC檢驗員的技能需求表，並依此表單進行檢驗員技能Review

2.2所有檢驗員技能Review結果必需大于90%才能執行檢驗工作

2.3每月針對檢驗員進行一次技能Review及再訓練",,月/次,判退批數,79,21,23,19,16,59,25,18,,16,191,55,42,38,31,25,102,22,26,23,31,,25,50,7,30,18,31,14,27,8,,28,28,23,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.IQC抽樣水準,"3.1定義IQC進料檢驗抽樣水準，AQL：主缺0.65，次缺1.5

3.2每季針對現有抽樣水準進行符合性Review",,季/次,總進料數,27060,4986,7380,7006,7688,20694,7290,9294,,4110,41836,10805,6960,7060,8720,8291,31416,6462,8990,7525,8439,,9291,13693,5215,4560,4856,4628,4147,4735,1503,,4667,4667,6087,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,4.檢驗標準,"1.1重新Review各大類料件的檢驗項目,並依照業界及產線loss現象設定檢驗項目.

1.2依照產線回饋的進料異常,即時修改進料檢驗SIP

1.3每季召集SQE／PQA進行ReviewIQC檢驗項目的完整性",,季/次,批退率,0.3%,0.4%,0.3%,0.3%,0.2%,0.3%,0.3%,0.2%,#DIV/0!,0.4%,0.5%,0.5%,0.6%,0.5%,0.4%,0.3%,0.3%,0.3%,0.3%,0.3%,0.4%,,0.3%,0.4%,0.1%,0.66%,0.37%,0.67%,0.34%,0.57%,0.53%,,0.60%,0.60%,0.38%,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"Q4:

HSF復測率",課內推動事項,"Q1≦5.9%

Q2≦5.3%

Q3≦4.7%

Q4≦4.3%",HSF復測率=超標點數/送測總點數*100%,,1.測試設備精準度,1.收集及了解實驗室現有測試設備的分類及測試精度，在送測時要求實驗室使用精密度高的儀器進行測試,,週/次,目標(%),5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,5.9%,

,,,,,,2測試選用設備,2.針對09年複測率高的料件進行評估，以確定是否直接將料件送ICP及GCMS測試,,週/次,複測點數,130,42,22,32,34,102,31,38,,33,245,40,50,37,51,67,179,45,49,46,39,,41,35,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.進料材料品質的,3.SQE定期稽核廠商之HSF管制流程及執行狀況,,週/次,總測試點數,3223,956,532,872,863,2418,782,851,,785,5540,927,1012,956,1325,1320,4037,1012,1028,1139,858,,906,782,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,4.人員拆解材料的正確性,4.每月針對測試人員進行材料分解拆解教育訓練,,週/次,實績(%),4.0%,4.39%,4.14%,3.67%,3.94%,4.2%,3.96%,4.47%,#DIV/0!,4.20%,4.42%,4.31%,4.94%,3.87%,3.85%,5.08%,4.43%,4.45%,4.77%,4.04%,4.55%,#DIV/0!,4.53%,4.48%,#DIV/0!,,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,

,"C1:人均加班時數

（OP)",部門內推動事項,人均加班時數月<=90H,人均加班時數=當周總加班數/總人數,,1.進料筆數,"1.提前與MC確認每天預計進貨筆數,並依此作為IQC加班安排依據",,週/次,目標(H),17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,87.5,17.5,17.5,17.5,17.5,70.0,70.0,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,87.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,

,,,,,,2.人员技能掌握狀況,"2.培養多能工程師,達到每個工程師均能處理所有原材料異常及標準制定",,週/次,加班總時數,325,43.5,79,69.5,133,412,209,101,,101.5,823,208.5,205,228.5,295,289,1650,379,368.5,426,476.5,,368.5,474.5,153,154.5,137,145.5,114.5,156,89,,55.5,75.5,137.5,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.加班安排合理,"3.1合理輪排助工進行加班,主管每日Review助工預報加班時數及實際加班,做到每日管控杜絕超時加班現象出現..

3.2.周末及節假日,課長親自確認按照實際需求合理進行輪排加班.",,週/次,當月人數,47,12,11,12,12,36,12,12,,12,72,18,17,17,17,16,74,17,19,19,19,,22,19,7,6,6,6,6,6,6,,6,6,5,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,"實際

(H)",6.9,3.6,7.2,5.8,11.1,11.4,17.4,8.4,#DIV/0!,8.5,11.4,11.6,12.1,13.4,17.4,18.1,22.3,22.3,19.4,22.4,25.1,,16.8,25.0,21.9,25.8,22.8,24.3,19.1,26.0,14.8,#DIV/0!,9.3,12.6,27.5,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,

,"C2:人均加班時數

(工程師)",部門內推動事項,人均加班時數月<=90H,人均加班時數=當周總加班數/總人數,,1.進料筆數,"1.提前與MC確認每天預計進貨筆數,並依此作為IQC加班安排依據",,週/次,目標(H),17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,87.5,17.5,17.5,17.5,17.5,70.0,70.0,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,87.5,17.5,17.5,17.5,17.5,17.5,70.0,17.5,17.5,17.5,17.5,

,,,,,,2.人员技能掌握狀況,"2.培養多能工程師,達到每個工程師均能處理所有原材料異常及標準制定",,週/次,加班總時數,467,101,121.5,120.5,123.5,300,138.5,90.5,,71,600,126,151.5,222,236.5,213,1010,263,236,241,270,,281.5,216,29,20,36.5,37,17.5,27,45,,22.5,11,23,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.加班安排合理,"3.1合理輪排工程師進行加班,主管每日Review工程師預報加班時數及實際加班,做到每日管控杜絕超時加班現象出現..

3.2.周末及節假日,課長親自確認按照實際需求合理進行輪排加班.",,週/次,當月人數,29,7,7,7,8,24,8,8,,8,48,8,8,8,12,13,53,14,13,13,13,,13,13,2,2,2,2,2,2,2,,2,2,2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,"實際

(H)",16.1,14.4,17.4,17.2,15.4,12.5,17.3,11.3,#DIV/0!,8.9,12.5,15.8,18.9,27.8,19.7,16.4,19.1,18.8,18.2,18.5,20.8,,21.7,16.6,14.5,10.0,18.3,18.5,8.8,13.5,22.5,#DIV/0!,11.3,5.5,11.5,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,0.0,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,

,"C3:

設備盤點缺失數",部門內推動事項,設備盤點缺失數<=0(件),當月盤點缺失件數,,1.設備清單完整性，及與系統的符合性,"1.1每月針對系統的設備list拉出與現有的清單進行比對

1.2每月增對新增部份進行比對及Update系統及電子清單",,月/次,目標（件）,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.定期盤點的全面性,"2.1內部定義每月10號及25號為設備盤點日，以確保所有設備均有被盤到，且無缺失

2.2每月將設備盤點狀況匯整發出",,月/2次,應盤點件數,488,122,122,122,122,366,122,122,,122,732,122,122,122,122,122,122,122,122,122,122,,122,122,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.盤點人員對盤點要求的了解程度,"3.1固定內部設備盤點人員

3.2針對此部分人員進行每月教育訓練及考核ok后，在進行安排設備盤點工作",,月/次,實際盤點件數,488,122,122,122,122,366,122,122,,122,732,122,122,122,122,122,122,122,122,122,122,,122,122,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,缺失（件）,0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

D,"D1:

檢驗PPH",部門內推動事項,"Q1:PPH≧1.8

Q2:PPH≧1.9

Q3:PPH≧2.0

Q4:PPH≧2.1",檢驗總筆數/Total檢驗工時,,1.人員工作量的合理安排,"1.1通過控單發單紀錄表,進行合理化人員的工作量分配.

1.2合理化IQC人員配置(增加IQC三個區域的人員調配靈活性,以避免人員浪費)

1.3每天review檢驗人力,檢驗料件數量及檢驗工時",,天/次,"目標

(筆數/小時)",1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,1.80,

,,,,,,2.流程合理化，及執行狀況,"2.1定期ReviewIQC作業流程,以使流程更加精簡合理.

2.2分組長/工程師每天稽核檢驗的作業流程是否符合要求",,季/次,檢驗總筆,38015,4986,10836,10933,11260,26748,10615,9294,,6839,53496,10767,10945,10553,12818,12337,47509,9769,12844,11880,13016,,9220,13693,5215,4560,4856,4628,4147,4735,1503,,4667,4667,6087,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,正常檢驗總比數,14557,2679,3423,4392,4063,17608,10312,4350,,2946,35216,4122,4284,4141,4391,5094,18467,3796,5241,4297,5133,,3434,4622,659,430,505,657,577,566,156,,696,713,913,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,,總檢驗時間,15791,2493,4239,4884,4175,10969,4255,3235,,3479,21938,3953,4271,4219,4405,5299,20241,4545,5385,4839,5472,,3399,4694,775,1126,811,807,1051,1015,668,,976,910,980,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"D2:

在驗量庫存天數",部門內推動事項,在驗量庫存>3天為0,Esap系統掛待驗量筆數,,1.HSF檢驗用時,"請HSF干事每2小時跟催實驗室HSF檢測處理進度,針對HSF容易超標的料件以特急件處理.並跟催實驗室人員.",,1週/次,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.檢驗外觀、尺寸用時,"1.控單發單人員依特急件、急件、一般件合理安排檢驗

2.依控單發單記錄確認檢驗員檢驗進度",,1週/次,實績(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,,0,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

H,"H1:

離職率",部門內推動事項,Staff離職率=3%,(當月離職人數/當月人數)*100%,,"1.工作之認同感,發展空間","1.1.規劃工程師之發展

1.2多跟員工進行溝通和交流,了解工程師的想法.",,月/次,目標(%),3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,0%,3%,3%,3%,3%,

,,,,,,2.員工激勵,"2.1对優秀员工&工作中有問題及时反应之员工进行及时奖励

2.2工程師簽訂育才計劃

2.3表現優異的工程師給予加獎金及晉升機會",,月/次,當次Staff人數,161,41,40,40,40,120,40,40,,40,218,39,45,44,43,47,197,48,49,50,50,,61,60,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,,,,月/次,當次Staff離職人數,3,1,1,0,1,3,0,0,,1,5,0,1,2,1,1,2,1,1,0,0,,1,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.部門和諧氣氛,3.每月舉辦一次座談交流會以促進員工間的感情交流,,月/次,Staff實績(%),2%,2.4%,2.5%,0.0%,2.5%,3%,0.0%,0.0%,#DIV/0!,2.5%,2.3%,0%,2%,5%,2.3%,2.1%,1.0%,2.1%,2.0%,0.0%,0.0%,0.0%,0.0%,0.0%,#VALUE!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,

,,,,,,4.加班安排不合理.,"4.為所有員工計算合理加班時間,並統一安排.",,週/次,目標(%),3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,3%,

,,,OP離職率≦3%,,,,,,,當次OP人數,539,138,136,134,131,379,129,125,,125,735,117,116,174,169,159,661,167,165,166,163,,151,149,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,5.人員晉升管道,"5.每週進行人員績效評比,並將結果完全公佈,以體現公平.",,月/次,當次OP離職人數,9,2,2,3,2,11,4,0,,8,18,1,3,6,7,1,6,2,0,3,1,,2,5,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,6.訓練課程欠缺專業課程,6.選擇優秀作業員參加Staff專業課程一同受訓.,,月/次,OP實績(%),2%,1%,1%,2%,2%,3%,3%,0.0%,#DIV/0!,6.4%,2.4%,1%,3%,3%,4.1%,0.6%,0.9%,1.2%,0.0%,1.8%,0.6%,2.0%,1.3%,3.4%,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,#DIV/0!,

,"H2:

每月教育訓練次數",部門內推動事項,每月教育訓練次數≧4,每月教育訓練次數,,1.人員專業技能,"1.1制定各職等所應掌握的技能及接受的訓練課程

1.2收集及制作教材，訓練內部講師

1.3排定新人訓，年度訓練及專業訓練計劃，并如期舉行",,週/次,目標(次),4,1,1,1,1,3,1,1,1,1,5,1,1,1,1,1,4,1,1,1,1,5,1,1,1,1,1,1,1,1,1,4,1,1,1,1,5,1,1,1,1,1,4,1,1,1,1,4,1,1,1,1,5,1,1,1,1,1,4,1,1,1,1,

,,,,,,2.人員工作積極性,"2.1針對課程執行狀況設定回饋表單，進行收集學員的需求，以改進課程質量

2.2每周定期召開部門會議,review個人工作情況",,週/次,實績(次),4,1,1,1,1,3,1,1,,1,1,0,0,0,1,0,1,0,0,0,1,,1,1,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"H3:

人員技能掌握率",部門內推動事項,技能掌握率=90%,技能掌握率=實際掌握技能數/應該掌握技能數*100%,,1.IQC檢員的技能要求是否明確,1.依照IQC進料檢驗性質及BB的入料大類，進行統計及制作IQC檢驗員技能需求一覽表,,1月/次,目標(%),100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,

,,,,,,2.訓練計劃是否完整,2.依照IQC檢驗員技能需求一覽表進行教育訓練計劃安排，所有計劃必須在課長審核OK后，方可執行,,1月/次,實際掌握技能數,530,136,134,131,129,368,126,125,,117,783,116,172,167,161,167,645,165,166,163,151,,149,144,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.講師是否合格,3.所有講師必須為部門助工以上，且IQC經驗滿1年者,,1月/次,應該掌握技能數,530,136,134,131,129,368,126,125,,117,783,116,172,167,161,167,645,165,166,163,151,,149,144,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,4.考核方式是否合理，是否定期Review,4.所有考核必須為實做，Leader及講師親自確認檢驗員操作效果,,1月/次,實際(%),100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100%,100.0%,100.0%,100.0%,100.0%,,100.0%,100.0%,100.0%,,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,100.0%,

S,"S1:

廠區5S,紀律,節能巡檢缺失件數",部門內推動事項,"廠區5S,紀律,節能巡檢缺失件數=0",(當週缺失件數/當週部門總人數)*100%,,1.園區規定之宣達落實,"1.1將園區紀律規定納入部門新人訓課程之一

1.2將園區紀律規定納入部門晨會宣導項目之一（每月第一周周一）",,週/次,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.員工執行力,"2.1園區紀律標準之宣達

2.2制定品保部內部巡檢計劃，並排定課級主管每天巡檢",,週/次,實績(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"S2:

E-mail&Internet使用異常數",部門內推動事項,E-mail&Internet使用異常數=0,每月E-mail&Internet使用異常數,,1.人員對相關e-mail及internet使用規定的了解程度,"1.1針對新進人員進行e-mail及internet教育訓練

1.2針對所有e-mail人員進行e-mail及internet使用規范的教育訓練,並簽訂e-mail使用保證函,並背誦及默寫.",,持續,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.人員的自覺度,"2.1每月在周會宣導OUTLOOK使用規範

2.2如有違反OUTLOOK使用規範,將按公司規定進行懲處.",,月/次,實值(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"S3:

OA中毒異常數",部門內推動事項,OA中毒異常=0,每月OA中毒異常數,,1.OA定期殺毒,1.規定每月1號為部門殺毒日，所有OA電腦必須每月1號進行一次全面殺毒,,月/次,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.USB接口使用,1.所有人員之OA電腦，全面取消USB使用權限,,,OA電腦總數,220,55,55,55,55,220,55,55,,55,275,55,55,55,55,55,275,55,55,55,55,,55,55,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,3.電腦共享,1.所有人員之OA電腦，全面取消共享權限,,,實值(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"S4:

工安事件≦0件",部門內推動事項,工安事件=0件,職場工安件數,,1.人員紀律，作業方法,"1.1開辦教育訓練

1.2.落實5S",,週/次,目標(件),0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,

,,,,,,2.設備安全性,"2.1.落實設備都有操作說明書及保養

2.2.按照作業規範進行作業

2.3.職業安全教育",,週/次,實績(件),0,0,0,0,0,0,0,0,,0,0,0,0,0,0,0,0,0,0,0,0,,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,"S5:

環安教育訓練",部門內推動事項,每月環安教育訓練次數>=1,每月環安教育訓練次數,,1.內部計劃安排次數,"1.1將環安教育訓練列入內部每月教育訓練清單中

1.2教育訓練負責人每月定期發出訓練計劃",,月/次,目標(人),1,1,,,,1,1,,,,1,1,,,,,1,1,,,,1,1,,,,,1,,,,1,1,,,,1,1,,,,,1,,,,,1,,,,,1,1,,,,,1,1,,,,

,,,,,,2.內部執行狀況,"2.1教育訓練負責人每月定期發出訓練通知

2.2於內部5M稽核表單加入點檢",,月/次,實際(人),1,0,0,0,1,1,0,0,,1,0,0,0,0,0,0,1,0,0,0,1,,0,0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

P,"P1:

每季改善專案",部門內推動事項,每季改善專案≧1件,專案的推行件數,,1.專案設定及過程審查,"1.1專案設定依據PDCA展開,并每階段提出報告請部級主管review,并確認專案效果及達成時間",,季/次,目標(件),1,,,,,,,,,,,,,,,,0,,,,,,,,,,,,,,,1,,,,,,,,,,,,,,,,1,,,,,,,,,,,,,,,,

,,,,,,2.內部執行狀況,2.2將以往發生之案例制