AMS故障诊断与维护课件

TCI0121HitachiTagmaStore™AMS/WMS

安装与配置

客户订制课程

故障诊断与维护V1.1©2005HitachiDataSystemsTCI0121HitachiTagmaStore™AM本章目标完成本章后,学员能够:掌握故障诊断的基本步骤掌握如何收集Trace,dump如何更换有故障部件Copybackless的应用Troubleshooting2©2005HitachiDataSystems本章目标完成本章后,学员能够:Troubleshootin本章主题磁盘阵列指示灯的状态及开关的功能通过WEB监控磁盘阵列基本故障诊断步骤动态热备盘的Copybackless功能Troubleshooting3©2005HitachiDataSystems本章主题磁盘阵列指示灯的状态及开关的功能Troublesho指示灯状态Troubleshooting4©2005HitachiDataSystems指示灯状态Troubleshooting4©2005Hi面板指示灯及开关位置*控制器模块 *扩展模块图1-1AMS200/AMS500/WMS100系统指示灯及开关位置Troubleshooting5©2005HitachiDataSystems面板指示灯及开关位置*控制器模块 面板指示灯的含义与开关功能

Name

Function

ALARMLED(red)

常亮：磁盘系统存在错误，设备可能处于不可使用状态。低速闪烁：磁盘系统在上电过程中发生严重错误。

WARNINGLED(orange)

常亮：磁盘系统发生错误，但系统目前处于可用状态。高速闪烁：磁盘系统存在不会导致系统停止运行的错误。低速闪烁：磁盘系统正在执行FlashMemory的程序维护。READYLED(green)

常亮：磁盘系统处于可使用状态。高速闪烁：磁盘系统正在执行ENC/SENC微码的download。低速闪烁：磁盘系统offline微码download异常结束。

POWERLED(green)

磁盘系统的供电正常Mainswitchon

ON:Turnsonthepower

Mainswitchoff

OFF:Turnsoffthepower

BUZZEROFFSW

按一下可以停止磁盘系统的蜂鸣报警。若磁盘发生严重的硬件错误，蜂鸣报警有可能不能被停止。

Troubleshooting6©2005HitachiDataSystems面板指示灯的含义与开关功能NameFunction磁盘状态指示灯及全局指示灯打开前面面板后，可以看到每个磁盘的状态指示灯。图1-2AMS/WMS磁盘指示灯Troubleshooting7©2005HitachiDataSystems磁盘状态指示灯及全局指示灯打开前面面板后，可以看到每个磁盘的硬盘指示灯的含义NameFunctionHDDACTIVELED(Green)常亮或闪烁：磁盘处于正常状态。HDDALARMLED(Red)常亮：磁盘错误，磁盘处于不可用状态。

正常情况下HDDACTIVE指示灯常亮或闪烁，HDDALARM指示灯不亮。若HDDALARM指示灯亮，说明该磁盘故障，需要更换。

Troubleshooting8©2005HitachiDataSystems硬盘指示灯的含义NameFunctionHDDACTIVE通过WEB界面监控AMSTroubleshooting9©2005HitachiDataSystems通过WEB界面监控AMSTroubleshooting9©No.Subsystem(LANport-maintenance)MaintenancePCIPAddressSubnetMaskIPAddressSubnetMask1CTL0:10.0.0.16CTL1:10.0.0.17(Factorydefault)2550.0.0/255.255.255.224(Factorydefault)10.0.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.2242CTL0:192.168.0.16CTL1:192.168.0.17255.255.255.0/255.255.255.224192.168.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.224OperationalEnvironmentWeb界面的连接控制器内置Web服务器xxx.xxx.xxx.xxx代表控制器的IPTroubleshooting10©2005HitachiDataSystemsNo.Subsystem(LANport-maintWeb界面功能区WEB界面项目内容Versionframe显示设备序列号、连接的控制器号、控制器管理端口IP、微码版本等信息Menuframe显示WEB功能菜单，其中WarningInformation和

InformationMessage查看设备错误日志Mainframe显示设备及部件运行状态，点击部件图标可以查看每个部件的状态Troubleshooting11©2005HitachiDataSystemsWeb界面功能区WEB界面项目内容VersionframeAMS/WMS系统状态启动Booting正常Ready报警Warning错误Alarm阵列状态Troubleshooting12©2005HitachiDataSystemsAMS/WMS系统状态阵列状态Troubleshooting控制器状态正常Normal控制器错误Shutdownofthecontrolunit(statuswhereitisnotimplementedwiththesettingofthedualsystemconfigurationisincluded)备份电池错误Faultofthebatterybackupcircuit控制器状态Troubleshooting13©2005HitachiDataSystems控制器状态正常控制器错误备份电池错误控制器状态Trouble磁盘状态FC磁盘ATA磁盘状态正常Normal磁盘错误AfaulthasoccurredtothediskdriveTroubleshooting14©2005HitachiDataSystems磁盘状态FC磁盘ATA磁盘状态正常磁盘错误Troublesh其他部件状态Troubleshooting15©2005HitachiDataSystems其他部件状态Troubleshooting15©2005故障诊断的基本步骤故障诊断Troubleshooting16©2005HitachiDataSystems故障诊断的基本步骤故障诊断Troubleshooting16基本流程故障诊断流程结合现场故障显示灯,用WEB方式访问分析故障确认部件状态查看

informationmessages并确认部件显示灯

LEDs找到故障部件

报告故障实施恢复操作

(通常是更换部件)确认故障已恢复Troubleshooting17©2005HitachiDataSystems基本流程故障诊断流程Troubleshooting17©2用WEB方式访问分析故障第

2步:ConfirmComponentStatusTroubleshooting18©2005HitachiDataSystems用WEB方式访问分析故障第2步:ConfirmComp用WEB方式访问分析故障步骤3:读

InformationMessages例如

-HDU故障

(Unit-0,HDU-4)Troubleshooting19©2005HitachiDataSystems用WEB方式访问分析故障步骤3:读InformationClick'SimpleTrace'tostartthecollectionofthetrace故障诊断的基本步骤步骤5:(续)

Example-HDUfailureTroubleshooting20©2005HitachiDataSystemsClick'SimpleTrace'tostartMessagecodeMessagetextDescriptionCollecttheerrorRecoverymeasuresReferencepageSimpleTraceCTLTraceFullDumpIY02xyDFPCerrordetected(Unit-x,HDU-y)[NOHDU]Drivedetachmentbecauseofafailure(drivenon-installation)detectedbytheDFPCX:UnitID#Y:DiskDrive#W060xyHDUalarm(Unit-x,HDU-y)ThediskdriveisblockedX:UnitID#Y:DiskDrive#Gather①Replacethediskdrive.(Therestisomitted.)(Abbreviation)故障诊断的基本步骤步骤6:实施故障的恢复

（请注意带防静电手环）Example-HDUfailureTroubleshooting21©2005HitachiDataSystemsMessagecodeMessagetextDescri故障诊断的基本步骤步骤7:确认故障已恢复

Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting22©2005HitachiDataSystems故障诊断的基本步骤步骤7:确认故障已恢复Trouble故障诊断的基本步骤步骤7:(续)

Example-HDUfailureSubsystemisinreadystateandallHDUsareinnormalstateTroubleshooting23©2005HitachiDataSystems故障诊断的基本步骤步骤7:(续)Troubleshoot故障诊断的基本步骤步骤7:(续)Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting24©2005HitachiDataSystems故障诊断的基本步骤步骤7:(续)TroubleshootHDSAMS/WMS正常开关机顺序Troubleshooting25©2005HitachiDataSystemsHDSAMS/WMS正常开关机顺序TroubleshooHDSAMS/WMS正常开关机顺序Troubleshooting26©2005HitachiDataSystemsHDSAMS/WMS正常开关机顺序Troubleshoot热备盘的Copybackless功能Troubleshooting27©2005HitachiDataSystems热备盘的Copybackless功能TroubleshDynamicsparingCorrectioncopydatadatadatadataspareDynamicsparingCorrectioncopydatadatadatadataspareDiskdriverecoverycompletedDiskdriverecoverycompleteddatadatadatadatasparedatadatadatadatasparedatadatadatadatasparedatadatadataMicroprogramchangessettingoffaileddiskdrivefrom“data”to“spare”sparedata热备盘的Copybackless功能

Thunder9500VSeriessystemAdaptableModularStorage&WorkgroupModularStorage

FamiliesSeries

copybacklessfunction:ONTroubleshooting28©2005HitachiDataSystemsDynamicsparingCorrectioncopydatadatadatadatasparedatadatadatasparedataExchangeex