论质量体系要求

年4月19日论质量体系要求文档仅供参考QS—9000QualitySystemRequirementsThirdEdition质量体系要求第三版FOREWORDTOTHIRDEDITION第三版前言Nearly500,000copiesofQS-9000infivelanguagesaredistributedinatleast63countries.迄今QS-9000至少在63个国家用5种语言文字发行了近500,000册。Chrysler,GeneralMotorsandcertainFordlocationsworldwiderequireQS-9000thirdparty世界范围内克莱斯勒、通用汽车公司和某些福特的整车厂要求其供方进行第三方QS-9000registrationforsuppliers.SuppliersurveyresultsindicatethebenefitsofQS-9000registrationinclude:注册,对于供方的调查结果表明QS-9000注册有如下益处:·improvedquality,e.g.reducedPPMfrompre-registrationlevels,lessscrapandrework·改进质量,例如降低PPM,较少的废品和返工·improvedefficiency·提高了效率·improveddelivery·改进了交付能力·improvedcompanymorale·改进了公司的经营状况·improvedinternalandexternalcommunications·改进了公司内外部的交流Certificationbodies/registrarsarerequiredtopromptlyreportQS-9000registrationstoASQ,要求认证机构迅速地把QS-9000注册报至美国质量学会(ASQ),FormerlyASQC,(seebelow),theadministratorofthesanctionedQS-9000WorldwideRegistered原名为美国质量管理学会(ASQC)。ASQ负责管理世界范围内认可的QS-9000注册的公司数CompanyDatabase.Aquarterlydirectoryisavailable,andtheinformationcanbeaccessedforafee据库。每季度报告能够查到,只要付一定的费用还可在互联网ASQ主页ontheASQInternetWebPage(http:/9000).Thisdatabasealsoliststherecognizedhttp:/9000下查到有关的信息。此数据库还包括授权的认可机构和具有资格的accreditationandQS-9000-qualifiedcertificationbody/registraroffices.QS-9000注册机构的办公室。ChangesmadeintheThirdEditionaresummarizedintherevisedQS-9000AppendixF,Change修订的QS-9000附录F:更改概要中概述了第三版所进行的更改。Summary.Atwo-columnworkbook,showingtheQS-9000SecondEditiontextintheleftcolumn,and在QS-9000工作手册中有两个栏目,左栏是QS-9000第二版正文,右栏theThirdEditiontextchangesintherightcolumn,isavailablefromAIAGandCarwinContinuous是第三版对应更改的内容。此手册可从汽车工业行动集团(AIAG)和(seebelow).CarwinContinuous(见下面)得到。AllpreviouseditionsoftheInternationalAutomotiveSectorGroup(IASG)SanctionedQS-9000在QS-9000第二版作废的同时,国际汽车行业工作组(IASG)认可的所有版的QS-9000InterpretationswillbeobsoleteatthesametimeastheQS-9000SecondEditionbecomesobsolete.解释作废。TheseSanctionedInterpretationshavebeenincorporatedasappropriateintotheThirdEdition.The这些经认可的解释已经编入QS-9000第三版中。SanctionedInterpretationswereintendedtoprovideclarificationregardingfieldrelatedquestionsin这些认可的解释旨在对QS-9000问世以来来自有关方面诸多问题提供说明。thelaunchofQS-9000.Someinterpretations,whichprovidedclarification,arenotneededafter提供说明的某些解释,在编入QS-9000第三版后便不再需要。migrationtotheQS-9000ThirdEditioniscomplete.AnyIASGSanctionedQS-9000Interpretations在第三版发行后可能发布、以及规定QS-9000whichmaybeissuedsubsequenttothereleaseoftheThirdEditionandwhichspecifyapplicabilityto第三版适用范围的任何IASG认可的QS-9000解释对QS-9000的注册/符合性是具有约束力的,QS-9000ThirdEditionarebindingforQS-9000registration/compliancestakeholders.以满足QS-9000注册/符合性需要。TheQS-9000ThirdEditionmaybeusedimmediatelyforQS-9000compliance/registrationQS-9000第三版可立即用于QS-9000符合性/注册工作。efforts.TheSecondEditionmaycontinuetobeuseduntilJanuary1,1999atwhichtimeitbecomes若顾客无另外通知,第二版可继续使用到其作废的时间1999年1月1日。obsolete,unlessotherwisenotifiedbythecustomer.FurtherharmonizationdiscussionswiththeFrench,GermanandItalianOEMsarecontinuing.与法国、德国和意大利的OEMS进一步协调讨论在不断的进行之中。Agreementwasreachedin1996torevisethecurrentmanualstoprovidereciprocalrecognitionfor1996年达成一致协议,修改现在手册,就”内部审核”(QS-9000要素4.17)internalaudit(QS-9000element4.17)andsubcontractordevelopment(QS-9000clause).Thus和”分承包方的开发”(QS-9000款)提供相互认可。itisacceptableforasuppliertousetherevisedAVSQ,EAQForVDA6manualsforinternalauditing因此,能够接受供方使用已修订的AVSQ、EAQF或VDA6手册进行内部审核和分承包方andsubcontractordevelopmenttosatisfyQS-9000third-partyregistrationrequirementsregarding开发,以满足有关要素4.17和4.6.2(见附录I)的QS-9000第三方注册要求。elements4.17and4.6.2(SeeAppendixI).Reciprocalrecognitiondoesnotextendfurther,e.g.互相的承认不能进一步延伸,如AVSQ、EAQFregistrationtoAVSQ,EAQForVAD6isnotequivalenttoQS-9000registration.Additional或VDA6的注册不等同于QS-9000注册。informationregardingfuturequalitysystemrequirementdevelopmentswillbecommunicatedas需要时,将会交流有关今后质量体系要求发展的更多的信息。appropriate.Acknowledgmentsforthiseffortaredueto:thenumerousEuropeanOEMrepresentatives,谨此,感谢:欧洲OEM的代表,汽车工业行动集团(AIAG)AutomotiveIndustryActionGroupTruckAdvisoryGroupmembers,Chrysler,Ford,GeneralMotors卡车顾客部成员,克莱斯勒、福特、通用汽车公andsuppliercompanyreviewers,andtheInternationalAutoSectorGroupmembers.Special司和供方公司的代表以及IASG的成员。特别感谢acknowledgmentisgiventoTrippMartin,theASQAutomotiveDivisionTaskForceLiaison,forASQ汽车部特别工作组的联系人TrippMartin在编写第三版中给予的帮助。assistanceinpreparingtheThirdEdition.Thanksarealsogiventotheseorganizationswhichhave同时还要感谢在QS-9000发布中给予克莱斯勒、福特supportedChrysler,Ford,andGeneralMotorsintheQS-9000launchworldwide:和通用汽车公司大力支持的下列各有关机构:TaskForceadministrativesupport,特别工作组的管理支持,distributionofmanualsandsanctionedtrainingdelivery……………AutomotiveIndustryActionGroup(AIAG)手册的发行和认可的培训………………汽车工业行动集团(AIAG)01-248-358-3003QS-9000/QSAOverviewTrainingQS-9000/QSA认知培训APQPOverviewTrainingAPQP认知培训PPAP/FMEAOverviewTrainingPPAP/FMEA认知培训QS-9000InternalAuditingQS-9000内部审核ToolingandEquipmentSupplementOverviewTraining工装和设备补充件认知培训APQP”Howto”WorkshopQS-9000RegistrarAuditorTrainingQS-9000认证机构审核员培训RealityInteractiveQS-9000CD-ROMComplianceSeries彼此相关的QS-9000CD-ROM符合性系列Chrysler,Ford,GeneralMotorsandPlexusModules:克莱斯勒、福特、通用汽车公司和品士(Plexus)公司的培训课程UnderstandingQS-9000理解QS-9000QS-9000QualitySystemDocumentationQS-9000质量体系文件化ImplementingQS-9000InternalAuditing实施QS-9000内部审核ImplementingQS-9000QualityPlanning实施QS-9000质量策划ImplementingFMEA实施FMEAImplementingSPC实施SPCImplementingMSA实施MSAUnderstandingTESupplement理解TE补充件AuditingTESupplement审核TE补充件R&MTrainingR&M培训QS-9000MerchandiseProgram:01-248-333-1679(U.S.Only:1888-746-3003)QS-9000业务项目:01-248-333-1679(只在美国:1888-746-3003)Administrationanddeliveryofsanctionedtraining………BureauVeritas管理和提供认可的培训……BureauVeritas(BV)33-01-42915291QS-9000/QSAOverviewTrainingQS-9000/QSA认知培训QS-9000InternalAuditingQS-9000内部审核AdministrationofworldwidesanctionedQS-9000TraintheTrainerprogramanddevelopmentof世界范围内认可的QS-9000培训师培训项目的管理QS-9000trainingandothersanctionedmaterials……………CarwinContinuous和QS-9000培训及其它认可的培训材料的开发……品士公司01-612-644-4900Distributionofmanuals(Europe)…………CarwinContinuous手册的发行(欧洲)………CarwinContinuous44-Distributionofmanuals(Australia)…………FederalAutomotivePartsManufacturers(FAPM)手册的发行(澳大利亚)……联帮汽车零件制造商(FAPM)传真:61-6-257-4651WorldwideQS-9000CertifiedCompanyDatabase………AmericanSocietyforQuality(ASQ)世界范围内QS-9000已认证公司数据库………………美国质量学会(ASQ)01-414-272-8575(NorthAmericaOnly:1-800-248-1946)01-414-272-8575(北美:1-800-248-1946March,19981998年3月

TableofContents目录Introduction引言Goal目标Purpose目的Approach途径Applicability适用范围Implementation实施QualitySystemDocumentationProgression质量体系文件序列QualitySystemRequirementsCategories质量体系要求分类

SectionI:ISO9000-BasedRequirements第I部分以ISO9000为基础的要求ManagementResponsibility–Element4.1管理职责—要素4.1QualityPolicy-4.1.1质量方针—4.1.1Organization–4.1.2组织—4.1.2ManagementReview–4.1.3管理评审—4.1.3BusinessPlan—4.1.4业务计划—4.1.4AnalysisandUseofCompanyLevelData–4.1.5公司级数据和资料的分析和使用—4.1.5CustomerSatisfaction–4.1.6顾客满意度—4.1.6QualitySystem–Element4.2质量体系—要素4.2General–4.2.1总则—4.2.1QualitySystemProcedures–4.2.2质量体系程序—4.2.2QualityPlanning–4.2.3质量策划—4.2.3ProductApprovalProcess—4.2.4生产件批准程序—4.2.4ContinuousImprovement—4.2.5持续改进—4.2.5FacilitiesandToolingManagement—4.2.6设施和工装的管理—4.2.6ContractReview–Element4.3合同评审—要素4.3General–4.3.1总则—4.3.1Review–4.3.2评审—4.3.2AmendmenttoaContract–4.3.3合同的修订—4.3.3Records—4.3.4记录—4.3.4DesignControl–Element4.4设计控制—要素4.4General—4.4.1总则—4.4.1DesignandDevelopmentPlanning–4.2.2设计和开发的策划—4.2.2OrganizationalandTechnicalInterfaces–4.4.3组织和技术接口—4.4.3DesignInput—4.4.4设计输入—4.4.4DesignOutput–4.4.5设计输出—4.4.5DesignReview–4.4.6设计评审—4.4.6DesignVerification--4.4.7设计验证—4.4.7DesignValidation—4.4.8设计确认—4.4.8DesignChanges–4.4.9设计更改—4.4.9CustomerPrototypeSupport–4.4.10顾客样件支持—4.4.10Confidentiality—4.4.11保密—4.4.11DocumentandDataControl–Element4.5文件和资料控制—要素4.5General–4.5.1总则—4.5.1DocumentandDataApprovalandIssue–4.5.2文件和资料的批准和发布—4.5.2DocumentandDataChanges—4.5.3文件和资料的更改—4.5.3Purchasing–Element4.6采购—要素4.6General—4.6.1总则—4.6.1EvaluationofSubcontractors–4.6.2分承包方的评价—4.6.2PurchasingData–4.6.3采购资料—4.6.3VerificationofPurchasedProduct–4.6.4采购产品的验证—4.6.4ControlofCustomer-SuppliedProduct–Element4.7顾客提供产品的控制—要素4.7CustomerOwnedTooling–4.7.1顾客所有的工装—4.7.1ProductIdentificationandTraceability–Element4.8产品标识和可追溯性—要素4.8ProcessControl–Element4.9过程控制—要素4.9ProcessMonitoringandOperatorInstructions–4.9.1过程监视和作业指导书—4.9.1MaintainingProcessControl–4.9.2维持过程控制—4.9.2ModifiedProcessControlRequirements–4.9.3修改的过程控制要求—4.9.3VerificationofJobSetups–4.9.4作业准备的验证—4.9.4ProcessChanges–4.9.5过程更改—4.9.5AppearanceItems—4.9.6外观项目—4.9.6InspectionandTesting–Element4.10检验和试验—要素4.10General–4.10.1总则—4.10.1ReceivingInspectionandTesting–4.10.2进货检验和试验—4.10.2In—ProcessInspectionandTesting–4.10.3过程检验和试验—4.10.3FinalInspectionandTesting–4.10.4最终检验和试验—4.10.4InspectionandTestRecords–4.10.5检验和试验记录—4.10.5SupplierLaboratoryRequirements–4.10.7供方实验室要求—4.10.6AccreditedLaboratories–4.10.7认可的实验室—4.10.7ControlofInspection,MeasuringandTestEquipment–Element4.11检验、测量和试验设备的控制—要素4.11General–4.11.1总则—4.11.1ControlProcedure–4.11.2控制程序—4.11.2Inspection,Measuring,andTestEquipmentRecords–4.11.3检验、测量和试验设备记录—4.11.3MeasuringSystemAnalysis–4.11.4测量系统分析—4.11.4InspectionandTestStatus–Element4.12检验和试验状态—要素4.12SupplementalVerification–4.12.1补充验证—4.12.1ControlofNon-conformingProduct–Element4.13不合格品的控制—要素4.13General—4.13.1总则—4.13.1ReviewandDispositionofNon-conformingProduct4.13.2不合格品的评审和处理—4.13.2ControlofReworkedProduct–4.13.3返工产品的控制—4.13.3EngineeringApprovedProductAuthorization–4.13.4经工程批准的产品的授权—4.13.4CorrectiveandPreventiveAction–Element4.14纠正与预防措施—要素4.14General–4.14.1总则—4.14.1CorrectiveAction–4.14.2纠正措施—4.14.2PreventiveAction–4.14.3预防措施—4.14.3Handling,Storage,Packaging,PreservationandDelivery–Element4.15搬运、贮存、包装、防护和交付—要素4.15General—4.15.1总则—4.15.1Handling--4.15.2搬运—4.15.2Storage–4.15.3贮存—4.15.3Packaging–4.15.4包装—4.15.4Preservation4.15.5防护—4.15.5Delivery–4.15.6交付—4.15.6ControlofQualityRecords–Element4.16质量记录的控制—要素4.16RecordRetention–4.16.1记录的保存—4.16.1InternalQualityAudits–Element4.17内部质量审核—要素4.17InternalAuditSchedules–4.17.1内部质量审检计划—4.17.1Training–Element4.18培训—要素4.18TrainingEffectiveness–4.18.1培训有效性—4.18.1Servicing–Element4.19服务—要素4.19FeedbackofInformationfromService–4.19.1服务信息的反馈—4.19.1StatisticalTechniques–Element4.20统计技术—要素4.20IdentificationofNeed–4.20.1确定需求—4.20.1Procedures–4.20.2程序—4.20.2SelectionofStatisticalTools–4.20.3统计工具的选择—4.20.3KnowledgeofBasicStatisticalConcepts–4.20.4基本统计概念知识—4.20.4

SectionⅡ:Customer-specificRequirements第Ⅱ部分顾客特殊要求Chrysler-SpecificRequirements克莱斯勒特殊要求Ford-SpecificRequirements福特特殊要求GeneralMotors-SpecificRequirements通用特殊要求OtherOEM-SpecificRequirements其它整车厂特殊要求Appendices附录AppendixA:ImplementationoftheQS-9000System附录A:QS-9000体系的实施AppendixB:CodeofPracticeforQualitySystemCertificationBodies/Registrars附录B:质量体系认证机构实施规则AppendixC:StandardCharacteristics,SpecialCharacteristicsandSymbols附录C:标准特性、特殊特性及其符号AppendixD:LocalEquivalentsforISO9001and9002Specifications附录D:与ISO9001和ISO9002标准等同的各同标准AppendixE:AcronymsandTheirMeanings附录E:缩略语及解释AppendixF:ChangeSummary附录F:更改概要AppendixG:QS-9000AccreditationBodyImplementationRequirements附录G:QS-9000认可机构实施要求AppendixH:QS-9000RegistrationAuditDayRequirements附录H:QS-9000注册审核天数要求AppendixI:AdditionalQS-9000RegistrationRequirements附录I:QS-9000注册附加要求AppendixJ:ControlPlan附录J:控制计划Glossary术语INTRODUCTION引言Goal目标ThegoalforQualitySystemRequirementsQS-9000isthedevelopmentoffundamentalqualityQS—9000质量体系要求的目标是建立基本质量体系,systemsthatprovideforcontinuousimprovement,emphasizingdefectpreventionandthereductionof旨在持续改进、加强预防缺陷,减少在供应链中的变差及浪费。variationandwasteinthesupplychain.Purpose目的QS-9000definesthefundamentalqualitysystemexpectationsofChrysler,Ford,GeneralMotors,QS—9000规定了克莱斯勒、福特、通用汽车公司,货车制造及其它签署本文件的公司对companiesforinternalandexternalsuppliersofproductionandservicepartsandmaterials.These内、外部的生产和服务用零件及材料供方的基本质量体系要求。companiesarecommittedtoworkingwithsupplierstoensurecustomersatisfactionbeginningwith上述各公司均承诺将与供方协同工作,从满足质量体系要求开始保证顾客满意,conformancetoqualityrequirements,andcontinuingwithreductionofvariationandwastetobenefit并不断地减少变差和浪费,使最终顾客、供货基地和公司本thefinalcustomer,thesupplybase,andthemselves.身均受益。Approach途径QS-9000isaharmonizationofChrysler’sSupplierQualityAssuranceManual,Ford’sQ-101QS—9000是克莱斯勒汽车公司供方质量保证手册,福特汽车公司QualitySystemStandard,andGeneralMotors’NAOTargetsforExcellence,withinputfromtheQ-101质量体系标准和通用汽车公司北美创优目标及货车制造公司基本要求的协调产物。TruckManufacturers.ISO9001:1994Section4hasbeenadoptedasthefoundationforQS-9000andisISO90001:1994第4部分作为QS-9000的基础,并在第1部分用楷体字printedinSectionIinitalictype.Interpretationsandsupplementalqualitysystemrequirementshave印出。注释和质量体系补充要求已纳入本文件并以宋体字印出。beenharmonizedandareprintedinnormaltype.Whileothercompaniesmayadoptthisdocument,其它公司可采用文件,但克莱斯勒、福特和通用controloverthecontentexceptforISO9001:1994,ofwhichcopyrightremainswiththeInternational汽车公司拥有除ISO9001:1994以外的所有内容的版权。ISO9001:1994版权归国际标OrganizationforStandardization.准化组织所有。Theword”shall”indicatesmandatoryrequirements.Theword”should”indicatesamandatory”必须”(shall)表明强制性要求,”应”(should)表明强制性要求,requirementwithsomeflexibilityallowedincompliancemethodology.Supplierschoosingother但在符合方法上允许有一定的灵活性。选用其它方法来满足approachestosatisfya”should”mustbeabletoshowthattheirapproachmeetstheintentofQS-9000.”应”(should)要求的供方必须能够表明其方法满足QS-9000的意图。AllQS-9000requirementsshallbeaddressedinthequalitysystemdocumentation,butnotnecessarily在质量体系文件中说明所有的QS-9000要求,但并不要求用单byindividualprocedures.一的程序文件来描述。Where”typical”,”example”,or”e.g.”areused,anysuggestionsgivenareforguidanceonly.凡使用”典型(typical)”和”例如(example)”或”如(e.g)”字样的条款,所给出的建议仅具有指导作用。Thereferencesto”thisInternationalStandard”intheISOtextof、4.1.3、4.2.1、4.2.2、本标准引用的ISO正文4．1．2．3、4．1．3、4．2．1、4．2．2、4．5．1和注17(4．11．1)4.5.1,andNote17(4.11.1)shallbeunderstoodforthepurposesofQS-9000torefertoQS-9000应理解为QS-9000要求中QS-9000的目的,requirements,andnotjustISO9001orISO9002requirements.而不只是ISO9001或ISO9002的要求。Paragraphsmarked”NOTE”areforguidanceinunderstandingorclarifyingtheassociated标有”注(NOTE)”的段落用以帮助更好地理解有关的要求,requirement.Theword,”should”,appearinginaNOTEisforguidanceonly.在”注(NOTE)”中”应(should)”的含义仅是指导性。TheGlossarycontainsinformationwhichshouldbeusedforpurposesofcompliance/术语中包含了用于QS-9000符合性/注册目的有关信息。registrationtoQS-9000.WhereinconsistentterminologyexistsbetweenQS-9000andISO8402(or当存在QS-9000与ISO8402(或其它类似文件,如ISOA-3)othersimilardocuments,e.g.,ISOA-3),QS-9000takesprecedenceforQS-9000registration.间不一致的术语定义时,QS-9000注册采用QS-9000的术语。Applicability适用范围QS-9000appliestoallinternalandexternalsuppliersitesof:a)productionmaterials,b)productionQS-9000适用于所有直接向签署本文件的整车厂提供下列产品或服务的内、外供方现场:orserviceparts,orc)heattreating,painting,platingorotherfinishingservicesdirectlytoOEMa)生产材料;b)生产或维修零件;c)热处理、喷漆、电镀或其它最终加工。customerssubscribingtothisdocument.QS-9000appliestoprovidersof:1)semiconductorsinconjunctionwiththeSemiconductorQS-9000还适用于下列产品的提供者:1)半导体,其供方还需满足克莱斯勒、SupplementissuedbyChrysler,FordandDelcoElectronics;2)toolingandequipmentinconjunction福特和德科电子(Delco)发布的半导体补充件要求;2)工装和设备,其供方还需满足克莱withtheToolingandEquipment(TE)SupplementissuedbyChrysler,FordandGeneralMotors.斯勒、福特和通用汽车公司发布的工装和设备(TE)补充件要求。AvailabilityofthirdpartyregistrationtotheTESupplementwillbeannouncedbyChrysler,Fordand/必要时,克莱斯勒、福特和/或通用汽车公司将宣布TE补充件第三方注册的可用性。orGeneralMotorsasappropriate.”Site”(seeGlossary)isdefinedasalocationatwhichvalue-addedproductionprocessesoccur”现场”(见术语)定义为增值生产过程发生的场所(见术语)。(seeGlossary).Remotelocationse.g.engineering,purchasing,internaloff-sitewarehouses,shallbe外部场所,如工程、采购、座落于生产现场外部的仓库等应作为支持性现场被审auditedastheysupportasite.RemotelocationscannotobtainindependentQS-9000registration.核。外部场所不能单独进行QS-9000注册,但在初次审核和以规定频次Remotelocationsshallbeincludedintheinitialauditandthenbeincludedinthenormalsurveillance进行正常的监督审核中必须包括外部场所。planandataregularfrequency.Remotelocationswheredesignfunctionisperformedshallundergo有设计责任的外部场所必须至少在每连续12个月内进行一次surveillanceauditsatleastoncewithineachconsecutive12-monthperiod.监督审核。Servicepartsandmaterialsapplicabilitydoesnotincludeaftermarket(seeGlossary)partsor维修零件和材料的适用范围不包括售后(见术语)零件或供方。suppliers.IfindoubtregardingQS-9000applicability,contactyourcustomer.如果对QS-9000的适用范围有疑问,请与你的顾客联系。Onlythosesuppliersmeetingthe”Applicability”definitionarerequiredtoachieve只有那些满足适用范围定义的供方才要求QS-9000符合性/注册。compliance/registration.Any”site”mayelecttopursuethirdpartyregistration;however,such”sites”任何”现场”均可进行第三方注册;然而这样的”现场”shallhavedemonstratedcapabilitytocomplywithallQS-9000requirementsasevidencedbyrecords应经过记录(4.16)的证实来展示符合所有QS-9000要求的能力,(see4.16)exceptforcustomerapprovalofthePPAPPartSubmissionWarrant.Only4.19:Servicing但PPAP生产件提交保证书的顾客批准除外。只4.19:服务(和就(and4.4:DesignControlforISO9002)maybedeterminedasnotapplicablebythecertificationISO900而言,4.4:设计控制)可由认证机构确定为不适用。body/registrar.Commercial/independentlaboratoryfacilitiescannotberegisteredtoQS-9000.商业/独立实验室不能进行QS-9000注册。ThisdocumentsupersedesalleditionsofChrysler’sSupplierQualityAssuranceManual,Ford’s本文件代替克莱斯勒汽车公司供方质量保证手册、福特Q-101QualitySystemStandard,GeneralMotors’NAOTargetsforExcellence,GeneralMotors’汽车公司Q-101质量体系标准和通用汽车公司北美创优目标,以及通用汽车公司欧洲部外购EuropeGeneralQualityStandardforPurchasedMaterialsandtheTruckManufacturers’quality材料通用质量标准和货车制造公司1995年以前所有版本systemmanualsdatedpriorto1995.的质量体系手册。Implementation实施Chrysler,ford,GeneralMotors,theTruckManufacturersandtheothersubscribingcompanies克莱斯勒、福特、通用汽车公司、货车制造公司及其它签署本文件的公司要求供方requirethatsuppliersestablish,document,andimplementeffectivequalitysystemsbasedonQS-9000按顾客的时间要求,建立、编制成文并有效地实施以QS-9000标准为依据的质量体系。inaccordancewithtimingrequirementsestablishedbytheircustomers.AllrequirementsofQS-9000QS-9000的所有要求将纳入aretobeincorporatedinthesupplier’squalitysystemanddescribedinthesupplier’squalitymanual供方质量体系中并在供方质量手册(见术语)中做相应描述。(seeGlossary).QS-9000isaninputdocumentfordevelopmentofaqualitymanual.SeetheQualityQS-9000是制定质量手册的基础文件,见第6页质量SystemDocumentationProgressiononpage7foranillustrationofthetypicallevelsof体系文件序列对文件典型层次的描述。documentation.ConformancetoQS-9000willbeevaluatedusingtheprocessdescribedinAppendixA.Each应采用附A规定的程序进行QS-9000符合性的评价。customerwillcontinuetodevelopuniquesupplierratings.每个顾客都将继续开发各自对供方评价的方法。ThirdpartyregistrationtoQS-9000willbeacceptedandwillberequiredbysomecustomersQS-9000第三方注册将得到承认,这也将为某些顾客所要求(refertoSectionⅡ:Customer-SpecificRequirements).VerificationofconformanceofISO9001(or(参购第Ⅱ部分:顾客特殊要求)。验证符合ISO9001(对没有设计责任的ISO9002forsuppliersthatarenotresponsibleforthedesignofanyproductsuppliedtoanycustomer供方为ISO9002)是QS-9000注册的必要条件,subscribingtothisdocument)isanecessaryconditionforregistrationtoQS-9000.RegistrationtoISO但对于需要采用9001,however,maynotbesufficientforthecompaniesusingQS-9000,sincethisdocumentcontainsQS-9000的公司只获得ISO9001的注册是不充分的,因为QS-9000包含了对这些公司的附加要additionalrequirementsforthesecompanies.SubcontractorthirdpartyregistrationtoQS-9000isnot求。当前,克莱斯勒、福特和通用汽车公司尚不要求分承requiredbyChrysler,FordorGeneralMotorsatthistime.包方按QS-9000进行第三方注册。SuppliersandsubcontractorsshalldeployQS-9000asappropriate.Anycompanymayrequire需要时,供方和分承包方应采用QS-9000。任何公司均可要求其它、QS-9000registrationofitssuppliers,regardlessofthecompany’spositioninthesupplychain,e.g.供方进行QS-9000注册,无论该公司在供应链中处于何位置,Tier2andbelow.如第二层次及以下层次。Thethirdpartyregistrationscopemustincludeallproductsandservicesbeingsuppliedtooneor第三方注册的范围应覆盖向签署本文件的一家或多家公司提供的所有产品和服务。moreofthecompaniessubscribingtothisdocument,unlessspecificallywaivedbythecustomer.除非顾客特许。ThetermQS-9000isacopyrightprotectedpropertyoftheChrysler,FordandGeneralMotors.QS-9000字样是克莱斯勒、福特和通用汽车公司的专有版权,Onlythosethirdpartycertificationbodies/registrarsqualifiedforQS-9000byaChrysler,Fordand只有那些由克莱斯勒、福特和通用汽车公司授权的认可机构认可的有资格的QS-9000第三GeneralMotorsrecognizedaccreditationbodyarepermittedtoissuearegistrationcertificatewiththe方认证机构,才能颁布带有QS-9000字样的注册证书。termQS-9000.TherelatedQS-9000manualsareavailablefromAIAG,CarwinContinuousorFAPM(see有关QS-9000的手册能够从AIAG、CarwinContinuous或FAPMForewordforphonenumbers).Therelatedmanuals(withlatesteditionnumberanddateattimeof(见前言可知电话号码)得到。有关的手册(标有最新版编号和日期)如下所示,publication)areshownbelow.Fordocumentcontrolpurposes,usetheeditionnumbers/dates.出于文件控制的目的,使用版本编号和日期。”Printingdates”donotrepresentrevisionstothesedocuments,exceptforPPAP,SecondEdition.除PPAP第二版外,”印刷日期”并不代表对这些文件的修订。QualitySystemAssessment——SecondEdition,datedmarch1998质量体系评定(QSA)——第二版1998年3月MeasurementSystemsAnalysisReferenceManual——SecondEdition,February1995测量系统分析参考手册(MSA)——第二版1995年2月StatisticalProcessControlReferenceManual——FirstEdition1992统计过程控制参考手册(SPC)——第一版1992年PotentialFailureModeandEffectAnalysisReferenceManual——SecondEdition,February1995潜在失效模式及后果分析参考手册(FMEA)——第二版1995年2月ProductionPartApprovalProcess——SecondEdition.SecondPrinting,July1995生产件批准程序(PPAP)——第二版第二次印刷1995年7月AdvancedProductQualityPlanningandControlPlanReferenceManual——FirstEdition,June1994产品质量先期策划和控制计划参考手册(APQP)——第一版1994年6月SemiconductorSupplement——FirstEdition,April1995半导体补充件——第一版1995年4月AEC-A100:QSASemiconductorEdition——FirstEdition,April1995AEC——A100:QSA半导体部分——第一版1995年4月ToolingandEquipmentSupplement——FirstEdition,July1996——HotlineinUSA:1—800—444—2810——HotlineoutsideUSA:01—248—358—3003——TETrainingInformation:o1—248—799--4228工装和设备补充件(TE)——第一版1996年7月——美国国内热线1—800--444–2810——美国国外热线01—248—358—3003——TE培训信息01—248—799—4228Tooling&EquipmentQSA-TE——FirstEdition,July1996工装和设备QSA—TE——第一版1996年7月ReliabilityandMaintainabilityGuidelinesforManufacturingMachineryandEquipment——FirstEdition,1993——PublishedbySAE01—412—776—4841&NationalCenterforManufacturingSciences,Inc.(01—313—995—0300)机器与设备制造的可靠性和维修性导则——第一版1993年——由SAE(01—412—776—4841)和NationalCenterforManufacturingSciences,Inc.(01—313—995—0300)出版Additionalinformationonqualitysystemcanbefoundin:关于质量体系的其它信息可参考以下文件:ISO8402:1994QualityManagementandQualityAssurance—VocabularyISO8402:1994质量管理和质量保证——术语ISO8601:1988Dataelementsandinterchangeformats–Informationinterchange—RepresentationofdatesandtimesISO8601:1988数据元素与交换格式——信息交换——日期与时间的说明。ISO9001l:1994QualityManagementandQualityAssuranceStandards—Part1:GuidelinesforselectionanduseISO-9000:1994质量管理和质量保证标准第I部分——选择和使用指南。ISO9000-2:1993Part2:GenericguidelinesfortheapplicationofISO9001,ISO9002andISO9003ISO-9000-2:1993第2部分ISO9001、ISO9002和ISO9003实施通用指南。ISO9004—1:1994QualityManagementandQualitySystemElements–Part1:GuidelinesISO9004—1:1994质量管理和质量体系要素——第1部分:指南ISO9004—4:1993Part4:GuidelinesforqualityimprovementISO9004—4:1993第4部分:质量改进指南ISO10011—1:1990GuidelinesforAuditingQualitySystems—Part1:AuditingISO10011—1:1990质量体系审核指南——第1部分:审核ISO10011—2:1991Part2:QualificationcriteriaforqualitysystemauditorsISO10011—2:1991第2部分:质量体系审核员的评定准则ISO10011—3:1991Part3:ManagementofauditprogrammesISO10011—3:1991第3部分:审核工作管理ISO10012—1:1992(E)Qualityassurancerequirementsformeasuringequipment–Part1:MetrologicalconfirmationsystemformeasuringequipmentISO10012—1:1992(E)测量设备的质量保证要求——第1部分:测量设备的计量确认体系。ISO10013:1995GuidelinesfordevelopingqualitymanualsISO10013:1995质量手册编制指南ISO/ECGuide25—1990Generalrequirementsforthecompetenceofcalibrationandtestinglaboratories(atthetimeofpublication,ISO/IECGuide25isunderrevision)ISO/IEC导则25—1990计量和测试实验室术能力的一般要求(出版时,ISO/IEC导则25正修订中)ISO/IECGuide62:1996(E)Generalrequirementsforbodiesoperatingassessmentandcertification/registrationofqualitysystemsISO/IEC导