全质量手册目录模板

[全]质量手册目录模板文件编号：XX/QEM-01页数：100页版本：A/0发布日期：2010.01.10编制：审核：批准：质量手册目录发布实施令

...............................................................................................................1管理者代表授权书

.....................................................................................................2顾客代表授权书

.........................................................................................................30.1企业概况

..............................................................................................................40.2范围

.....................................................................................................................50.3质量方针、质量目标

............................................................................................60.4公司组织机构

........................................................................................................70.5各部门职责权限

...................................................................................................8-140.6质量手册的管理

.................................................................................................15-161.目的与范围

.............................................................................................................171.1范围

......................................................................................................................171.2应用

.....................................................................................................................172.规范性引用文件

......................................................................................................183.术语和定义

............................................................................................................19-204．质量管理体系

.........................................................................................................214.1总要求

...................................................................................................................224.1.1过程的定义及识别

..............................................................................................224.1.2过程关系矩阵图

..................................................................................................234.1.3过程关系流程图

..................................................................................................244.1.4外包过程

.............................................................................................................244.2文件要求

...............................................................................................................254.2.1总则

...................................................................................................................254.2.2质量手册

............................................................................................................264.2.3文件控制

............................................................................................................264.2.4质量记录控制

.....................................................................................................275管理职责

..................................................................................................................285.1管理承诺

...............................................................................................................285.1.1过程效率

............................................................................................................285.2以顾客为关注焦点

.................................................................................................285.3质量方针

................................................................................................................285.3.1质量方针的内容

....................................................................................................295.3.2对质量方针的说明

...............................................................................................295.4策划

.......................................................................................................................305.4.1质量目标

...............................................................................................................305.4.2质量管理体系策划

................................................................................................305.5职责、权限和沟通

...................................................................................................315.5.1职责和权限

.......................................................................................................315.5.2管理者代表、客户代表

........................................................................................315.5.3内部沟通

..............................................................................................................315.6管理评审

.................................................................................................................315.6.1总则

......................................................................................................................315.6.2评审输入

...............................................................................................................325.6.3评审输出

..........................................................................................................32-336资源管理

..................................................................................................................346.1资源提供

...............................................................................................................346.2人力资源

.............................................................................................................346.2.1总则

......................................................................................................................346.2.2能力、培训和意识

................................................................................................346.2.3员工激励和授权

....................................................................................................356.3基础设施

....................................................................................................................356.3.1工厂、设施和设备策划

............................................................................................366.3.2应急计划

...............................................................................................................366.4工作环境

....................................................................................................................376.4.1为达到产品要求符合性的人员安全

.......................................................................376.4.2生产现场的清洁

...................................................................................................377产品实现

....................................................................................................................387.1产品实现的策划

......................................................................................................387.1.1产品实现的策划---补充

.......................................................................................387.1.2接收准则

............................................................................................................387.1.3保密

.....................................................................................................................397.1.4更改控制

.............................................................................................................397.2与顾客有关的过程

....................................................................................................397.2.1与产品有关的要求的确定

..................................................................................397.2.2与产品有关的要求的评审

................................................................................407.2.3顾客沟通

............................................................................................................407.3设计和开发

..............................................................................................................417.3.1设计和开发策划

.............................................................................................417.3.2设计和开发输入

..................................................................................................427.3.3设计和开发输出

...............................................................................................437.3.4设计和开发评审

..................................................................................................437.3.5设计和开发验证

.............................................................................................447.3.6设计和开发确认

.....................................................................................................447.3.7设计和开发更改的控制

....................................................................................457.4采购

....................................................................................................................457.4.1采购过程

.......................................................................................................457.4.2采购信息

...............................................................................................................467.4.3采购产品的验证

........................................................................................477.5生产和服务提供

...................................................................................................487.5.1生产和服务提供的控制

..............................................................................48-507.5.2生产和服务提供过程的确认

................................................................................507.5.3标识和可追溯性

...........................................................................................517.5.4顾客财产

.............................................................................................................517.5.5产品防护

..................................................................................................527.6监视和测量设备的控制

...........................................................................................537.6.1测量系统分析

.......................................................................................................547.6.2校准/验证记录

.......................................................................................................547.6.3实验室要求

.....................................................................................................54-558测量、分析和改进

.................................................................................................568.1总则

........................................................................................................................568.1.1统计工具的确定

................................................................................................568.1.2基础统计概念知识

............................................................................................568.2监视和测量

.........................................................................................................568.2.1顾客满意

......................................................................................................568.2.2内部审核

..........................................................................................................578.2.3过程的监视和测量

.............................................................................................588.2.4产品的监视和测量

..............................................................................................588.3不合格品控制

...........................................................................................................598.3.1不合格品控制—补充

.....................................................................................608.3.2返工产品的控制

.....................................................