不合格品控制程序

文件编号不合格品控制程序NonconformingControlProcedure页次Page1/51.目的Purpose:本程序旨在确保所有不合格品都能得到适当的处理，防止不符合规定要求的产品被非预期的使用。Takeintothejudgehandletothenon-conformingproduct,andnotifyconcerningtheworkingtalentsection,inordertopreventthenon-conformingproductexpectsusing.2.范围Scope:本程序适用于对从进货检验到出货检验各环节发现的不合格品的处理，具体包括不合格的生产性原辅材料，外协件，在制品，半成品和成品等。Beapplicabletoformtherawmaterialtosellbehindthecontrolofthenon-conformingproduct,includetherawmaterial,cooperationpart,WIP,semi-processedproduct,finishedproductandetc.3.定义Definition：不合格：未满足预期要求。Non-conforming:didnotmeettheexpectedrequirement.4.职责Responsibility：业务部：向客户申请成品特采，并跟催客户回复；对因不合格而出现交期推迟，与客户沟通。BusinessDept:Applypurchaseforthecustomer,andgetthefeedback;Communicationwithcustomerifthereisanydelay.技术部：参与不合格品评审；从技术角度制定不合格品返工方案，并协助生产对不合格品返工。TechnicalDept:participateinthenon-conformingproductreview;formulatethereworkplanfromtechnicalside,toassisttheproductiondepttorework.采购部：原材料，外协件不合格品评审申请；与供应商联系并沟通不合格处理结果。PurchaseDept:Applyfornon-conformingproductofrawmaterial,cooperationpart;Communicationwithsupplieraboutthenon-conformingresult.生产部：参与不合格品评审；执行内部不合格品评审结果。ProductionDept:participateinthenon-conformingproductreview;Implementinternalresultofnon-conformingaudit.质量部：原材料，外协，制程，成品不合格品确认，不合格标识，隔离；申请不合格品评审；不合格品处理结果验证；协助业务部向客户申请特采；协助生产部跟踪不合格处理全过程。QualityDept:Confirmtherawmaterial,cooperationpart,productionandfinishedproduct;Markingofnon-conformingparts,isolation,applyfornon-conformingaudit;Verifythenon-conformingdisposition;toassistthebusinessdepttopurchasefromcustomer;toassisttheproductiondepttofollowtheprocess.5.流程Flow：详见附件《不合格品控制流程图》Seeattachment《non-conformingflowchart》6.评审Audit:6.1制造过程中，操作人员根据要求对在制品进行检查，并挑出不合格品。制造过程发现不合格品，按照以下分类进行处理：Duringthemanufacturing,theoperatorshouldinspecttheproduct,andpickthenon-conformingproductout.Ifthereisanynon-conforming,shouldprocessasbelow:若是批量不合格品，车间执行停线；质量部迅速标识并隔离不合格制程品；通知并组织相关部门进行不合格评审。Batchofnon-conformingproducts,theworkshopshouldbeshutdown;qualitymarkandisolatethenon-conformingproducts,informrelevantdeptandhaveaaudit.若是零星不合格品，车间执行停线；车间追溯整批次产品，作业员对整批次产品进行筛选；质量部标识并隔离不合格品，并将不合格品集中放置；由质量工程师每周统计一次，将零星不合格品分类处理，并依照不良类别，每周组织一次相关人员分析根本问题，及时采取纠正和预防措施。6.2若抽检中发现重大不合格需冻结成品，质量部负责将冻结信息书面通知相关部门，并协助相关部门做好追溯，标识，隔离工作。若冻结原因与采购件有关，质量部需协助仓库及采购部做好数据收集工作，以便向供应商索赔提供依据。Ifanynon-conformingbefoundinsampling,itneedtofrozenproducts,samplinginspectiondepartmentresponsibleforinformtherelevantdeptwithwrittennotice,andassisttotrack,markandisolate.Thequalitydeptshouldhelpthewarehouseandpurchasedepttocollectthedata,ifitisconcernaboutpurchasepart.6.3不合格品评审处理的最终决定权归质量部。若相关判定标准评审意见不一致时，需逐级扩大直至一致认可的结果。Thequalitydeptreservethefinaldecisionrightofnon-conformingaudit.Ifthereisanydifferencebetweenobjectivecriteriaandreviewcomments,shouldstepbysteptoachieveconsistently.7．处理Handle:7.1筛选，返工Select,rework采购品的筛选和返工首先考虑由供应商组织实施。由供应商进行筛选、返工的，其筛选和返工方案应由供应商提出，并经供应商的质量部同意，方可执行。Selectandreturnpurchasegoodsweconsiderthatshouldcarriedoutbysupplier.Theschemesubmittedbysupplier,shouldapprovebyhisqualitydept,andthenimplement.b)若不合格采购品必须由本公司代为筛选和返工的，采购部应事先征得供应商的同意，以便转嫁相关费用。质量部须制定处理方案。筛选方案若需其它部门支持执行时，该方案须经相关部门同意。Ifthenon-conformingofpurchasegoodsmustbeselectandreturnbyourcompany,thepurchasedeptshouldgetthepermissionfromsupplierinadvance,inordertopassedthecost.Thequalitydeptshouldformulatethetreatmentscheme.Mustapprovedbytherelevantmanagerifneedhelpfromtheotherdept.c)当制程及成品检验出现的不合格品的评审结论为返工或筛选时，若需要，生产部组织技术部，质量部，计划部，仓库讨论返工方案。返工方案确定后，技术部制定返工工艺指导。生产部负责执行返工工艺要求，生产部有权要求相关部门派人参与返工。返工工艺指导须注明返工项目及必要的自主检查项目。经筛选，返工的产品须经质量部重新检验或确认合格方可流到下一环节。Iftheauditresultofproductionandfinishedproductisnon-conforming,anditneedtoreturnorselect,theproductiondept,thequalitydept,theplanningdeptandthewarehouseshoulddiscussionaboutthesolution.Afterreturnsolutionhavebeentaken,technicaldeptshouldestablishreturnprocessguidance.Theproductiondeptisresponsibleforimplementthereturnprocessrequirements,andalsohavetherighttorequestpersontojoininthiswork.Returnitemsandselfcheckinspectionmustbenoticeinthisreturnprocess.Afterselect,theproductofreturnneedtorecheck,andthencanflowtothenextstep.7.2特采Purchase:所有被让步接收的产品，在使用前相关部门必须被给予书面信息。Alllosestripeanusage,mustapprovalbyrelevantdeptandrecordb)所有被让步接收产品要予以特别标识，并单独发放使用。Alllosestripeanusagemustbespeciallabeled,issuedandusedseparately.c)若某种让步被特别要求追溯，则需对产品编号，使之与记录相一致。Trackakindoflosestripeanusage,numbertheproduct,makesureitissameaspastrecord.d)对于原材料若有特采措施的，则在特采使用过程中，使用部门需确保特采措施被执行。Asthereisameasureofrawmaterial,intheuseprocess,ensurethemeasurehavebeentakenbyuserdept.e)特采仅限于指定批的特采，不可以作为以后直接放行的依据。Thespecialpurchaseapplytospecifiedbatchonly,cannotbeaevidencethatdirectlyreleased.7.3拒收或报废Refuseordiscard批量不合格采购品在报废或退货前须经质量部确认。对于被最终确定拒收的采购品（成批），由采购部通知供应商及时取回或换货。Batchofnon-conformingproductscanbediscardorreturnafterconfirmbythequalitydept.Forgoodsrejected(batch),purchasedeptshouldinformthesuppliertoreturnontime.b)对于零星的不合格采购品，仓库可以集中后，定期由采购部退给供应商或与供应商交换。如果质量部有需求，可以保存不合格品以备供应商查验。Forsporadicofnon-conformingproducts,canbecollectbythewarehousekeeper,purchasedeptshouldinformthesuppliertoreturnregularly.Thequalitydeptcankeepsomenon-conformingproductsifitisnecessary.7.4生产过程中由于制造原因产生的废品:Scrapfromproductionprocessassomemanufacturingreasons.由质量部负责隔离和标识，并填写《不合格品处置单》Qualitydepartmentisresponsibleforisolationandidentifying,andthenfillinsubstandardproductssheet7.5不合格品处理的时间限制：Thetimeofjudgenon-conforming成批的不合格品应在一周内处理完毕，零星不合格品定期(如每天，每周)或达到一成批的定数量后集中处理。Judgenon-conformingproducttoanassurancetohandleanopinionnotoveraweek,forsporadicofnon-conformingproducts,shouldprocessedregularly(suchaseveryday,everyweek),orprocessedtogether.7.6其它要求：原材料，外协件：采购有权签报废（须征得供应商同意），拒收退返。仓库有权签拒收退返。Rawmaterial,cooperationpart,thepurchasedepthavetherighttodiscard(needsupplieragree),rejectedandreturn.Thewarehousealsohavetherighttoreturn.制程品，成品：生产有权签报废，返工/筛选。Productionandfinishedproduct:theproductiondepthavetherighttodiscard,return/select对于成品不合格，若需要特采时，质量部门通知向业务部，由业务部和客户沟通，并决定是否可以特采。Fornon-conformingoffinishedproduct,thequalitydeptshouldinformthebusinessdeptifneedtopurchase,businessdeptwillcommunicationwithcustomerandthendecidebuyornot.若不合格品作报废处理时，需要经过相关部门会签，上报副总批准。若合议有分歧，则需提交上一层签署，必要时，报请总经理批准。Ifthereisadifferencebetweenpaneldiscussion,itshouldtosubmittedandsignedbyhigherlevel,orreporttogeneralmanager,ifnecessary.8．附件及表单：Enclosuresandforms《RCQ-QM-830002A-SJL不合格品处置单Non-conformingproductdisposalform》《RCQ-QM-830001A-SJL不合格单登记表Non-conformingproductdisposallist》 发行修改记录发行日期更改内容版本编制日期批准日期附件《不合格品控制流程图》Non-conformingproductcontrolflowchart流程使用记录权责部门备注发现不良品发现不良品discover确认是否不良确认是否不良check定全过程不合格定全过程不合格Non-conforming标识标识Mark隔离隔离 Isolate处置处置Dispose验证验证Verify结束结束End邮件，质量检验结果；E-mail,InspectionResult邮件等；E-mail,etc不合格处理单Non-conformingproductdisposalform不合格标识卡Non-conformingidentifyingsheet隔离到不合格品区不合格处理单Non-conformingproductdisposalfor