饭店专业英语课件 Part 5 Unit 28 Sales Dept

Unit28

SalesDepartmentInthisunityouwilllearn:Howtomakeanappointment/receiveaguestSalespromotionLearningObjectivesI.SNAPSHOTMostofpeoplearenotfamiliarwiththesalesdepartment,arethey?Salesdepartmentisasupportingsection.Themaindutyofthisdepartmentistointroducethehotelfortravelagency,bigcompanyandFITandmobilizetheabilityofthesupportingandcooperationofotherdepartments.Wheneverthereisanopportunity,salesrepresentativesshouldattractittosellhotel’srooms,foodsandotherthingsandmakeallguestssatisfy.Thatisarealsuccess.DoyouknowanytravelagencyinChina?ChinaTravelService(CTS)YouthTravelService(YTS)ChinaYouth(CY)

ChinaComfortTravelService(CCT)ChinaInternationalTravelService(CTTS)II.WordListcontactv.联系;联络reservationn.预订discussv.&n.商讨,讨论termn.条件;条款,费用;价格groupn.团队bookingn.预约,登记honorn.尊敬,崇敬copyv.&n.复印,复本tariffn.收费表periodsn.一段时间,期间applicationn.申请arrangementn.安排limitn.限度faxn.

传真hostn.东道主,主人FIT(FreeIndependentTraveler)散客peakseason旺季shoulderseason平季expectedprice期望价格lookforwardto期望,期待cooperatewith与……合作III.ProcedureTheprocedureofmakinganappointment

Step1Greetvisitor(s)问候访客Step2Introduceyourself告知身份Step3Knowyourappointmentperson了解约会人Step4Confirmappointmenttimeandplace

确定时间、地点TheprocedureofreceivingavisitorStep1Greetvisitor(s)问候访客Step2Contacttheappointmentpersonforvisitor(s)

为访客联系约见人Step3Tellvisitor(s)abouttimeandplace

告知访客时间、地点IV.SentencesPatternMayIsee…?我能约见……？Iwillcontact…foryou.我为您联系……。Pleasewaitin…

请在……等候。I’mfrom…

我来自……Iwanttotakeupyoursometimeto…

我想占用您一些时间……(I’m)gladto…

我很高兴……Thankyouforgivingmeyourtime.

感谢您给我的时间。Wearelookingforwardto我们期待着……

V.DialogueScene:LucyWhitewillvisitthesalesmanager.(A:Assistantofthesalesmanager;B:LucyWhite;C:Salesmanager)A:Goodmorning,madam.HowmayIhelpyou?B:Yes,I’mLucyWhitefromChinaTravelService.MayIseeyoursalesmanager?A:Justamoment,please.I’llcontacthimforyou.…Oursalesmanagerwillcomehere.Pleasesitinourlobby.B:Thankyouverymuch.A:Youarewelcome.(Thesalesmanageriscoming.)C:Goodmorning.I’mLiXiao,thesalesmanager.B:Goodmorning.I’mLucyWhitefromChinaTravelService.C:Gladtomeetyou.B:Gladtomeetyoutoo.Iwanttotakeupyourtimetodiscuss

reservationforourgroupsin2010.Wewouldliketohaveyourroomratesandtermsforgroups.C:I’mgladtohearthat,MissWhite.Andwefeelhonorablethatyouwillfavoruswithyourbookings.Hereisacopyofour

tariff,wehavedifferentratesforgroupsandFITindifferentperiodsoftheyear,thatis,thepeakseason,theshoulderseasonandthelowseason.B:That’sgood.Whatisyourexpectedprice?C:Herewehaveacreditapplicationformwhencreditarrangementshavebeenmade.Andwewillbillyoubasedonyourcreditlimitandyoudonothavetopayinadvance.B:Itsoundsgood.C:Wewillsendyouacopyofyouragreementontheterms,aftersigningitpleasereturnitbyfaxtous.B:Verywell.Thanksforgivingmeyourtime,Mr.Li.C:Withpleasure,MissWhite.Welookforwardto

hostingyourguestsandhopetocooperatewithyouforalongtime.V.InterchangeActivitiesPairworksMakeadialogueaccordingtothesituationbelow.Atravelagentstaffmakesanappointmentthroughtelephonetoseethesalesmanageofthehotel,butthemanagerisnotavailableatthatmoment.Roleplay

Youareafloorattendant.Youmeetaman