企业商务英语口语PPT培训课件

商务英语口语商务英语口语What’sup?It’suptoyou.That’sreallysomething!I’mreallydifferent!Everyonethinkofchangingtheworld,butnoonethinkofchanginghimself.Lead-inWhat’sup?Lead-in商务电话MakingCalls1

ReceivingCalls2TransferringCalls3

TelephoneMessages4商务电话MakingCalls1RMakingCalls确认电话Isthat01234567?Hello,（isthat）John?自报姓名ThisisAdafromTPV.Hello?ThisisAdaspeaking.MakingCallsMakingCalls打错电话Sorry,Imusthavedialedthewrongnumber.I’mterriblysorry.I’vegotthewrongnumber.I’msorry.I’vebeenmis-routed.I’msorrybutthisisthenumberIwasaskedtoring.MakingCalls告知找谁MayIhaveJack?IwonderifKarenisin.May/Could/CanIspeakto/withDr.Smithplease?CouldyoupleaseputKellyonthephone.CouldyouputKellybackon?MakingCallsMakingCalls事情紧急IhavesomethingurgenttoconsultKelly.Ineedtogetincontactwith

Jackrightaway.Thesituationadmitsofnodelay.CouldIhavehermobilephonenumber?CouldyoutellmewhereIcanreachher?MakingCallsMakingCalls何时回来Canyoutellmewhattimehewillbeback?Whendoyouexpecthimback?Whattimedoyouthinkhe’llbefree?Whenisagoodtimetocatchhim?MakingCallsMakingCalls稍后再打来ImustdiscussthematterwithJackhimself.I’llcallbacklater.I’llringagainonehourlater.MakingCallsMakingCalls告知电话Hello,01234567.Goodmorning.GrantHotel.Can/MayIhelpyou?Hello,TPV.HowcanIhelpyou?ReceivingCallsReceivingCalls语音信箱Hello.Youhavereached01234567.I’msorryI’munabletoansweryourcallrightnow.Plsleaveyourmessageafterthetone.I’llgetbacktoyouassoonasIcan.ThanksforcallingCRIOnline,plsdialtheextensionorpress0togettotheoperator.ReceivingCallsReceivingCalls请对方稍等Justamoment/second,please.I’llseeifhe’sin.Hangon.I’llgethimforyou./I’llputhimonthephone.Wouldyoumindholdingforaminute.Sheiscomingnow.ReceivingCallsReceivingCalls重名WehavetwoKayshere.WhichKaydoyouwanttotalkto?Byanychancedoyouknowherdepartment?Kayofwhichdepartment?ReceivingCallsReceivingCalls没有此人Wedon’thaveanySmithworkinghere.I’msorrythereisnobodyherebythatname.Heisnolongeratthiscompany.I’msorry.SmithwastransferredtoourBranchOffice.ReceivingCallsReceivingCalls人不在He’sofftoday./He’soffduty/fortheday.I’msorryheisnotintheoffice/outoftheoffice.He’soutoftown./He’sonabusinesstrip(to/inHongKong).He’soutforlunch.Wouldyouliketotryagainanhourlater.ReceivingCallsReceivingCalls不便接电话I’mafraidhe’soccupied/busy/tiedupnow.He’sonanotherlineatthemoment.I’msorry,hehassomeoneinhisofficerightnow.He’sin/attendingameetingnow.ReceivingCallsReceivingCalls何时回来Intwohours,Ithink.I’mnotsure,buthe’llprobablybebackbythree.Heshouldbebackafterlunch/verysoon.Canyoucallbacklater?ReceivingCallsReceivingCalls代接Cananyoneelsehelpyou(withthis)?Wouldyouliketospeaktosomeoneelseintheoffice?WouldyoucaretospeaktoLilyinstead?Lilycantakethecallforher.ReceivingCallsReceivingCalls没听清楚Pardon?/Ibegyourpardon.I’mafraidIdidn’tcatchyourname.Couldyourepeatit,

please?Canyouspeakabitlouder?I’mafraidyou’respeakingabittoofast.Canyouspeakslowly.ReceivingCallsReceivingCalls线路有问题Ican’thearyouverywell.Thephoneseemstobeoutoforder.Thephoneseemstobeoutoforder.I’msorry,weseemtohaveabadconnection./It’sabad/terribleline.I’mafraidwehaveacrossedline.HangupandI’llcallyouback.Canyouhangupandcallback?ReceivingCallsReceivingCalls对方打错Sorry,wrongnumber.I’mafraidyou’vegot/dialedthewrongnumber.I’msorryyouhavethewrongextension.Whatnumberhaveyoudialed?No,it’s01234567.ReceivingCallsReceivingCalls挂断电话Oh,sorry,I’dbettergonow.Oh,somebodyisatthedoor.Ihavetogo.I’llcallyouagainlater.I’llthinkaboutitandcallyoubacksoon,OK?Sorry.Ihaveameetingrightnow.WellLily,it’sbeenapleasuretalkingtoyou.ReceivingCallsReceivingCallsSampleDialogueAA:Hello.CanIspeaktoMr.JohnAnderson,Please?ThisisSteveLee.B:Holdon,please.C:JohnAndersonspeaking.A:Hi,John.ThisisSteve.Didyougetmynote?C:Yes,Ijustgotit.I'llthinkitoverandcallyouback.A:Fine.Seeyoulater.C:Goodbye.SampleDialogueAThanksforcallingTPVOnline,plsdialtheextensionorpress0togettotheoperator.A:Hello.This’sDavidfromBBC.MayIhaveKayplease?B:I’msorry,butwehavetwoKayshere.WhichKaydoyouwanttotalkto?A:KayinchargeofHP.B:Hangon.I’llgetherforyou.SampleDialogueBThanksforcallingTPVOnli(…)B:I’mafraidshe’soccupiednow.Cananyoneelsehelpyou?A:No.Ireallyneedtotalktoherpersonally.B:Wouldyouliketotryagainlater?A:OK,Whenisagoodtimetocatchher?B:Inonehour,Ithink.A:Fine,thanksalot.Seeyou.B:Seeyou.SampleDialogueB(…)SampleDialogueBThankYou!Let’scallitaday!ThankYou!Let’scallitaday演讲完毕，谢谢观看！演讲完毕，谢谢观看！商务英语口语商务英语口语What’sup?It’suptoyou.That’sreallysomething!I’mreallydifferent!Everyonethinkofchangingtheworld,butnoonethinkofchanginghimself.Lead-inWhat’sup?Lead-in商务电话MakingCalls1

ReceivingCalls2TransferringCalls3

TelephoneMessages4商务电话MakingCalls1RMakingCalls确认电话Isthat01234567?Hello,（isthat）John?自报姓名ThisisAdafromTPV.Hello?ThisisAdaspeaking.MakingCallsMakingCalls打错电话Sorry,Imusthavedialedthewrongnumber.I’mterriblysorry.I’vegotthewrongnumber.I’msorry.I’vebeenmis-routed.I’msorrybutthisisthenumberIwasaskedtoring.MakingCalls告知找谁MayIhaveJack?IwonderifKarenisin.May/Could/CanIspeakto/withDr.Smithplease?CouldyoupleaseputKellyonthephone.CouldyouputKellybackon?MakingCallsMakingCalls事情紧急IhavesomethingurgenttoconsultKelly.Ineedtogetincontactwith

Jackrightaway.Thesituationadmitsofnodelay.CouldIhavehermobilephonenumber?CouldyoutellmewhereIcanreachher?MakingCallsMakingCalls何时回来Canyoutellmewhattimehewillbeback?Whendoyouexpecthimback?Whattimedoyouthinkhe’llbefree?Whenisagoodtimetocatchhim?MakingCallsMakingCalls稍后再打来ImustdiscussthematterwithJackhimself.I’llcallbacklater.I’llringagainonehourlater.MakingCallsMakingCalls告知电话Hello,01234567.Goodmorning.GrantHotel.Can/MayIhelpyou?Hello,TPV.HowcanIhelpyou?ReceivingCallsReceivingCalls语音信箱Hello.Youhavereached01234567.I’msorryI’munabletoansweryourcallrightnow.Plsleaveyourmessageafterthetone.I’llgetbacktoyouassoonasIcan.ThanksforcallingCRIOnline,plsdialtheextensionorpress0togettotheoperator.ReceivingCallsReceivingCalls请对方稍等Justamoment/second,please.I’llseeifhe’sin.Hangon.I’llgethimforyou./I’llputhimonthephone.Wouldyoumindholdingforaminute.Sheiscomingnow.ReceivingCallsReceivingCalls重名WehavetwoKayshere.WhichKaydoyouwanttotalkto?Byanychancedoyouknowherdepartment?Kayofwhichdepartment?ReceivingCallsReceivingCalls没有此人Wedon’thaveanySmithworkinghere.I’msorrythereisnobodyherebythatname.Heisnolongeratthiscompany.I’msorry.SmithwastransferredtoourBranchOffice.ReceivingCallsReceivingCalls人不在He’sofftoday./He’soffduty/fortheday.I’msorryheisnotintheoffice/outoftheoffice.He’soutoftown./He’sonabusinesstrip(to/inHongKong).He’soutforlunch.Wouldyouliketotryagainanhourlater.ReceivingCallsReceivingCalls不便接电话I’mafraidhe’soccupied/busy/tiedupnow.He’sonanotherlineatthemoment.I’msorry,hehassomeoneinhisofficerightnow.He’sin/attendingameetingnow.ReceivingCallsReceivingCalls何时回来Intwohours,Ithink.I’mnotsure,buthe’llprobablybebackbythree.Heshouldbebackafterlunch/verysoon.Canyoucallbacklater?ReceivingCallsReceivingCalls代接Cananyoneelsehelpyou(withthis)?Wouldyouliketospeaktosomeoneelseintheoffice?WouldyoucaretospeaktoLilyinstead?Lilycantakethecallforher.ReceivingCallsReceivingCalls没听清楚Pardon?/Ibegyourpardon.I’mafraidIdidn’tcatchyourname.Couldyourepeatit,

please?Canyouspeakabitlouder?I’mafraidyou’respeakingabittoofast.Canyouspeakslowly.ReceivingCallsReceivingCalls线路有问题Ican’thearyouverywell.Thephoneseemstobeoutoforder.Thephoneseemstobeoutoforder.I’msorry,weseemtohaveabadconnection./It’sabad/terribleline.I’mafraidwehaveacrossedline.HangupandI’llcallyouback.Canyouhangupandcallback?ReceivingCallsReceivingCalls对方打错Sorry,wrongnumber.I’mafraidyou’vegot/dialedthewrongnumber.I’msorryyouhavethewrongextension.Whatnumberhaveyoudialed?No,it’s01234567.ReceivingCallsReceivingCalls挂断电话Oh,sorry,I’dbettergonow.Oh,somebodyisatthedoor.Ihavetogo.I’llcallyouagainlater.I’llthinkaboutitandcallyoubacksoon,OK?Sorry.Ihaveameetingrightnow.WellLily,it’sbeenapleasuretalkingtoyou.