呼叫中心接口callcenter webservices api64bit

1、文档编制目 2、集成环境说 调用地 3、话务控制接口说 接口测 来电弹 通话分机示 分机示 通话保 恢复通 转 通话质 强 强制获取所有分机状 获取单个分机状 4、外呼接口说 外呼接口流程 上传接口POST提 获取文件接 文 删除文 获取外线列 获取语音外呼IVR接听对 创建语音外呼IVR任 创建智能外呼Queue任务(队列接听 导入任务号 删除任 获取所有任 5、MYSQL数据库接口说 6、V5.2N系列接口说 6.1文件的6.2文件的7、V60系列接口说 7.1文件的7.2文件的1、文档编制目为了方便第合作伙伴调用callCenter的话务及数据功能、特地编写了一套基WebservicesAPI2、集成环境说3、话务控制接口说text:调用方式<?xmlversion="1.0"encoding="utf-OnClickCall(stringstrExten,stringstrTo,stringstrExten<分机号>strTo<呼叫号码><(txtResult.Text<?xmlversion="1.0"encoding="utf-10success[成功]Ringing[中]Busy[不可用]ConnectionFailedPBXstringpopEvent(stringstrExten:分机号<?xmlversion="1.0"encoding="utf- 1成功、0callin呼入、calloutstringgetRecording(stringuid:来电弹屏的<?xmlversion="1.0"encoding="utf- - 1成功、0 - stringsetBuys(stringstrExten:工号<?xmlversion="1.0"encoding="utf-<Message>Updateddatabase1成功、0success、error败UpdateddatabasesuccessfullyConnectionFailed连接PBX败stringsetIdle(stringstrExten:工号<?xmlversion="1.0"encoding="utf-<Message>Keydeleted1成功、0success、error败UpdateddatabasesuccessfullyFailedtoupdateentry[示闲失败]ConnectionFailed连接PBX败stringkeepCalling(stringstrExten 呼入工号801，801调用该接口则<?xmlversion="1.0"encoding="utf- <?xmlversion="1.0"encoding="utf-<Message>Agentnotin<?xmlversion="1.0"encoding="utf-<Message>Agentnotin1成功、0方名称success功errorSIP/802-[当前的通道]AgentnotinuseConnectionFailed连接PBX败stringrestoreCalling(stringstrAgent，stringstrAgent:strExten:要恢复通话的分机号的通道号、由通话保持时返回、如<?xmlversion="1.0"encoding="utf-<Message>Restorepark<?xmlversion="1.0"encoding="utf-<Message>Channelnot1成功、0success、error败ConnectionFailed连接PBX败stringtransferCall(stringstrAgent，stringstrAgentstrExten<?xmlversion="1.0"encoding="utf-<Message>Transfer<?xmlversion="1.0"encoding="utf-<Message>Agentnotin<?xmlversion="1.0"encoding="utf-<Message>Extenisnot<?xmlversion="1.0"encoding="utf-<Message>Agentnotin1成功、0success、error败Transfersuccessful[转接成功]Agentnotinuse[工号不可用]ExtenisnotidleConnectionFailed连接PBX败stringcallQuality(string通话接口功能类似于10086的满意度、当客户呼入801后调用该接口、<?xmlversion="1.0"encoding="utf-<Message>Feedback<?xmlversion="1.0"encoding="utf-<Message>Agentnotin1成功、0success、error败FeedbacksuccessfulAgentnotinuse[工号不可用]ConnectionFailed连接PBX败stringmonitorExten(stringstrAgent，stringstrAgent:发起的工号（分机<?xmlversion="1.0"encoding="utf-<Message>Spyorwhisper<?xmlversion="1.0"encoding="utf-<Message>Spyorwhisper<?xmlversion="1.0"encoding="utf-<Message>Agentnotin1成功、0success、error败Spyorwhispersuccess[成功Spyorwhisperfailed[失败Agentnotinuse可用ConnectionFailed连接PBX败stringwhisper(stringstrAgent，stringstrAgent:工号strExten：801802803<?xmlversion="1.0"encoding="utf-<Message>Spyorwhisper<?xmlversion="1.0"encoding="utf-<Message>Spyorwhisper<?xmlversion="1.0"encoding="utf-<Message>Agentnotin1成功、0success、error败Spyorwhispersuccess[成功Spyorwhisperfailed[失败]Agentnotinuse[工号不可用]ConnectionFailed连接PBX败stringhangUp(stringstrAgent:工号<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>No1成功、0success、error败ChannelHungupsuccess[成功]agentnotinuse ConnectionFailed连接PBX败stringgetAllExtenStatus(string<?xmlversion="1.0"encoding="utf-1成功、01话中11stringgetExtenStatus(string<?xmlversion="1.0"encoding="utf-1成功、01话中114、外呼接口说名上上传接口Web<formname="uncall"action="recording_files.php"支持上传16Bits,at8000Hz格式wav调用方式POST上传文上传成上传接口POST提上传接口采用POST方式接收第文件上传、只支持上传16Bits,调用方式POST上传文E1E23MBE3文件已经存在S1F1获取文件接stringgetReordingFilesList(string<?xmlversion="1.0"encoding="utf-1成功、0name:Web删除文stringdelReordingFiles(stringname:<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>nameis1成功、0success[成功]、error败nameiserror[文件格式不正确stringgetTrunkList(string<?xmlversion="1.0"encoding="utf-1成功、0IVR ingIVR(string<?xmlversion="1.0"encoding="utf- 1成功、0 ingQueues(string<?xmlversion="1.0"encoding="utf- 1成功、0IVRstringaddIvrTask(stringcreate_users,stringtask_name,stringtask_out_line,stringing_ivr_values,stringcall_max,stringtask_callerid,stringstart_time,stringend_time,stringcreate_users:（必填task_name（必填 ingIVR方法返回的value)（填call_max:（必填task_callerid:呼出主叫（0）（必填）start_time:每天开始时间（格式：09:00、不填写默认）end_time:每天结束时间（格式：18:00、不填写默认）<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>create_usersis1成功、0success[成功]、error败create_usersisempty[创建人为空]task_nameisempty[任务名称为空]task_out_lineisempty为空]ing_ivr_valuesisemptyQUEUE空]call_maxisemptytask_calleridisemptyQueue任务(队列接听stringaddQueueTask(stringcreate_users,stringtask_name,stringtask_out_line,stringing_queue_values,stringcall_max,stringtask_cortrol_type,stringtask_override,stringstart_time,stringend_time,stringcreate_users:（必填task_name（必填 value)（必填call_max:（必填task_cortrol_type:任务类型(gi（必填）task_override:呼叫系数（正整数、或正小数）（必填）task_callerid:呼出主叫（0）（必填）start_time:每天开始时间（格式：09:00、不填写默认）end_time:每天结束时间（格式：18:00、不填写默认）<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>create_usersis1成功、0success[成功]、error败create_usersisempty[创建人为空]task_nameisempty[任务名称为空]task_out_lineisempty为空]ing_queue_valuesisemptyQUEUE空]call_maxisempty[最大并发值为空]task_calleridisempty[主叫为空]task_cortrol_typeisemptytask_cortrol_typeiserrortask_overrideisempty[呼叫系数为空task_overrideiserror[呼叫系数错误stringaddPhoneToTask(stringTaskID,string <?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>TaskIDis1成功、0success[成功]、error败TaskIDisemptyPhonesisemptyphoneoverflow2000[号码数超过databaseserror[数据库为空stringupdateTask(stringid,stringtask_status,stringcall_max,stringcall_max:0<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>idis1成功、0success[成功]、error败idisempty[任务ID空stringdelTask(string<?xmlversion="1.0"encoding="utf-<?xmlversion="1.0"encoding="utf-<Message>idis1成功、0success[成功]、error败idisempty[任务ID空stringgetAllTask(string<?xmlversion="1.0"encoding="utf-<create_time>2014-01-15 <create_time>2014-01-14 1成功、0success[成功]、error败 <task_cortrol_type>任务控制方式(控制方式(gi5、MYSQL数据库接口说uncalcc接口数据库操作账号o_task_run_ID，总表用于控制任务、子表用于存放任务号码。`id`int(10)NOTNULL`task_name`varchar(50)DEFAULTNULLCOMMENT务名`task_type`varchar(50)DEFAULTNULLCOMMENT务类click\\ivr\\queue`create_time`timestampNULLDEFAULTCURRENT_TIMESTAMPCOMMENT时间`create_users`varchar(50)DEFAULTNULLCOMMENT建人`task_out_line`varchar(50)DEFAULTNULLCOMMENT外线`task_queue`varchar(50)DEFAULTNULLCOMMENT'接听对象(队列 ing列`task_status`varchar(10)NOTNULLDEFAULTCOMMENT状态runstoppush`call_max`int(3)NOTNULLDEFAULT'1'COMMENT最大并发数`task_mark`textCOMMENT备注`task_day_start`varchar(255)DEFAULT09:00'COMMENT`task_day_end`varchar(255)DEFAULT'18:00'COMMENT每`task_run_id`varchar(50)DEFAULTNULLCOMMENT子表`task_num`int(6)DEFAULT0'COMMENT数`task_undistribute`int(11)DEFAULT'0'COMMENT数`task_called`int(6DEFAULT0COMMENT`task_success`int(6)DEFAULT0'COMMENT功`task_visit`int(6)DEFAULT'0'COMMENT`task_fail`int(6)DEFAULT'0'COMMENT败数`context`varchar(50)DEFAULT'ext-did'COMMENT`task_override`float(10,2)DEFAULT'1.00'COMMENT系数`task_loss_ceiling`varchar(10)DEFAULT'0'COMMENT呼损率上限`queue_name`varchar(25DEFAULT0COMMENT列名`task_callerid`varchar(20)DEFAULTNULLCOMMENT呼出主叫`is_run`int(11)DEFAULT`recording_files`varchar(255)DEFAULT'0'COMMENT' PRIMARYKEY(`id`)`id``id`int(10)NOTNULL`mobile`varchar(16)DEFAULTNULLCOMMENT `contact`varchar(20)DEFAULTNULLCOMMENT`remark`varchar(255)DEFAULTNULLCOMMENT`address`varchar(255)DEFAULTNULLCOMMENT`call_status`int(2DEFAULT0COMMENT'01234中、5忽略',`call_time`datetimeDEFAULTNULLCOMMENT`call_billsec`int(3)DEFAULT0'COMME