HND人力资源管理outcome1

00IndividualReportIndividualReportF84T34ManagingPeopleandOrganisationsOutcome1NAME：uSCN：CLASS：PAGEPAGE6ContentsIntroduction 2Section1:Relationshipbetweengoals,objectivesandpolicies. 2Section2:Differencesbetweentheformalandinformalorganization 3Section3:OpenSystemTheory 3Section4:Differentstakeholders 4Section5：Effectivecontrolstrategy 5Conclusion 6Reference 6IntroductionThepurpose of the report is whatto understand morefully the management.Ilearnedcompany'sdepartments’worktogetherinordertoachievethecompany’s。Thisreporthasfivesectionswhicharerelationshipbetweengoals,objectivesandpolicies,differencesbetweentheformalandinformalorganization openSystemTheory，differentstakeholdersandeffectivecontrolstrategy。SectionRelationshipbetweengoals,objectivesandpoliciesGoals：Goalsarelong-term.Consumergoalsaretoprovidetothecustomerthedemandofconsumers.Shangri—LaHotelsmaintainahighqualityofcustomerserviceThisistheShangri—laHotel’sconsumergoals。Productgoalsaretoprovidecustomerswithhighqualityproduct。Goals：Goalsarelong-term.Consumergoalsaretoprovidetothecustomerthedemandofconsumers.Shangri—LaHotelsmaintainahighqualityofcustomerserviceThisistheShangri—laHotel’sconsumergoals。Productgoalsaretoprovidecustomerswithhighqualityproduct。CraiginsistedonselectingthefreshestfruitsandvegetablesthisistheShangri—laHotelproductgoals.ServicegoalsaretoprovidecustomerswithhighstandardsofserviceTheShangri-laHotelpromiseswhencustomersthewaiter，waiterarrivewithinfiveminutestothecustomerside.ThisistheShangri—laHotel’sservicegoals。Objectives：Objectivesareshort-term.Objectivesaremorespecificthanthe goals;itcandeterminethespecificdirection。Objectivescanhelpanorganizationdetermineanumberoffactorssuchasthetimefactorandthecausalfactors.TheShangri—laHotelpromiseswhencustomersneedthewaiter,waiterarrivewithinfiveminutestothecustomerside.TheShangri-laHotelmaintaineda3—starMichelinchefThesearetheShangri—laHotel’sobjectives。SMARTmakeobjectivesmoreeffectivemoreefficientconcreteKitchenstafftrainingdateisbyMay1999.Waitingstafftoattendtablewithin3minutes.Policies：Policiesprovideafixedsetofrulesorguidelines 。CraigstockonlyintheGordonMeldrumCompany.Ailsaincreasetheirsalary。Allstaffreceivedtraininginhotelofthehigheststandards。TheseareShangri—La'spurchasepolicies。Section2:DifferencesbetweentheformalandinformalorganizationEachBusinessorganizationhasaformalandaninformalaspectoforganization。FormalorganizationFormalorganizationhasaclearorganizationalstructureandclearmanagementdelegationandhasacertaindegreeofcontrol.Formalorganizationsaredesignedtobeclearregulationsanddeterminingrole.Shangri-LaHotelisaformalorganizationInformalorganizationsInformalorganizationsareflexibleandloosestructure，arespontaneousandhavedifferentlevelsofparticipantsandtherelationshipisnotdefined。Informalorganizationcanprovideinterestandpleasureinworkinglife.Craigpersonalcentralizedcontrolkitchenhasmanycomplainingvoice.Thesesmallgroupsarecomposedofaninformalorganization.SectionOpenSystemTheory什么事开放式系统Reductioninsalarywilllowerthestaffattituderesultinginadeclineinservicequality。Improvethequalityofstaff，canimprovethequalityofserviceofthestaffPESTisusedtoanalyzetheexternalandmacro-environment。SWOTisusedtoanalyzetheinternalandexternalenvironment.Fiveforcesareusedtoanalyzetheinternalandmicro—environment.ForSWOTanalysisofcases。StrengthsTheShangri-laHotelisamuchcoveted3-starMichelinaward。 ratedthree—starMichelininayear,ifthereisnoqualifiedlocalbehavioroffallingstarsorthestars,hasmaintainedthreeMichelinstarsisShangri—La'sstrength.Antonioisthereceptionmanagerhasbeenwiththefirmformanyyears.Antoniohasa wealth of management experience and problem—solving methods difficultiesatthehotelshecansolveproblemsintime 。AllstaffsaregoingtothelocalcollegeTrainstafftoalocalUniversity,youcanimprovetheoverallqualitystaffsoastoimprovethehotel'sservicequality。WeaknessesBecauseofpersonalcentralizedcontrolandemployeesworkdepressing.Craig'spersonalauthoritarianismistheworkingatmosphereisdepressed，manyemployeecomplaints,itleadstolowerqualityserviceattitudeandserviceofthestaff。PersonalcentralizedcontrolmakeemployeescouldnotfinishedworkingregularovertimeCraigreliestoomuchonGordonMeldrum'srawmaterialIfthecontractisterminatedortheenhancedbargainingpowerofsuppliersandwillcausethehotelsupplierstobreak,affectingthenormaloperationofShangri—LaHotel。OpportunitiesCraigonTVshowtojoinchef'scompetitioncanenhancethehotel’reputation。CraigonbehalfofShangri—LaHotelappearedontelevisionandgotgoodgrades，letmorepeopleknowthehotel'sdetails。Theeconomiccrisistwomulti-nationalcompaniesareabouttosetupheadquartersinGpaniesbasedinGlasgow,ithasalotofpotentialcustomers，forShangri-LaHotelisanewopportunityforthedevelopment.ThreatsEconomiccrisiscollapseofthreecompaniesandthesecompaniesislargecustomerofShangri-laHotel。Recessioneconomicdownturnreducedconsumers'willingnesstospend，willlowertheShangri—La'scustomers.Section4:DifferentstakeholdersInternalstakeholdersareowner,managerandemployee。Owner：Ownershavetheabilitytoprofit-makingcompanies,andabilitytodevelopstrategicandtacticaldirection.TheStewartfamiliesareRespectivelyStewartandhiswife,theirsonandtheirdaughterCraigAilsa.Manager：Managershaveresponsibilityfortheirimplementation；thecapacitybethecompany’sdividendandprofit.Alsocantouseproblem-solvingskillsandwealthofexperience.Theycangetthestabilityofwages.IntheShangri—laHotelAilsaandCraigaremanagers.EmployeeEmployeetrainingopportunities,andopportunitiesforpromotioninthecompany.Staffwillaffectthequalityofenterprisesandservice。IntheShangri—laHotelthereceptionmanager,accountant，ateamofreceptionistsandmaintenancestaffareemployees。Externalstakeholdersaregovernment，supplier,financer，communityandcustomer.Government:Governmenttocomplywiththelegislationtoensurethehealthandsafetyofthemassescangaintax。GovernmentislocalgovernmentsSupplier：Supplieristoprovideasourceofincomethecompany.Theywanttoensuretheirpayment；therefore,theliquidityofthecompanyisveryimportant。Whilegoodrelationshipsarealsoimportant.IntheShangri-laHotelGordonMeldrumisthesupplier.Financer：Financersareresponsibleforthecompany'sliquidity.Alsocandetermineandinfluencethetermsofrepaymentandloanperiod.Community：Providesemploymentopportunitiesforlocalcommunitiesandsupportslocalevents,participationinlocaldecision—making.UnitedKingdomthesoilAssociationisthecommunity。Customer:CustomerswithstabilityandreliabilityCustomerswantthecompanyprovidehighqualityproductsandservices。IntheShangri-laHotelbusinessclientsandinternationalvisitorsarecustomers。SectionEffectivecontrolstrategyPersonalPersonalcentralizedcontrolOnepersonalismanagementIntheShangri-laHotelCraigisthemanagementheinthekitchen。Craigoftencommunicateswiththekitchenstaff,toensurethatotheremployeescanunderstandhisapproach。Andtodinnerisastrictrequirement.BureaucraticcontrolArbitraryrowsfromthemasseshaverigidorganizationalstructuresandfixedrulesandregulations。IntheShangri-laHotelCraigpersonallypreparedthemenufortherestaurant。OutputcontrolShangri—laHotelstaffunitassessment.Ailsatooktheinitiativetobigcompaniespullcustomers,tomanagethemattertomembersofthecompany。Cultural