2022年国家开放大学电大《管理英语4》网络核心课形考网考作业与电大《管理学基础》试题合编附答案

2022年国家开放大学电大《管理英语4》网络核心课形考网考作业与电大《管理学基础》试题合编附答案国家开放大学电大《管理英语4》网络核心课形考网考作业附全答案100%通过考试说明：2022年春期电大把《管理英语4》网络核心课纳入到“国开平台”进行考核，它共有八个单元自测。针对该门课程，给出了每个单元自测的二套标准题库，在考试中可多次抽取试题，直至与其中的一套答案相近即可。本文库还有其他网核及教学考一体化答案，敬请查看。单元自测1第一套一、选择填空题（每题10分，共5题）题目1—Thisprojectistoobigformetofinishontime.选择一项：C.I'llgiveyouahand题目2—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We'vebeenworkinghard,butstillgettingbehind.选择一项：A.You'reright题目3AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：A.morelikely题目4TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.选择一项：C.onhowto题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.F3.Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.T4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.T第二套一、选择填空题（每题10分，共5题）—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?选择一项：C.I'dloveto,butI'mbusythisweek题目2—Wecouldletsomeofthestaffworkfromhome.________________?—That'sagoodidea.选择一项：B.Whatdoyouthinkofit题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：A.Dueto题目4Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.选择一项：A.that题目5Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.选择一项：B.indicate题目6二、听力理解：听录音，选择最佳答案（共50分）。操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?B.Halfamonth.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?B.Standardtemporary-workercontract.5.WhichonedoesNOTbelongtoMelinda'sresponsibilities?A.Formulatetheindustrystandardofpayment.单元自测2第一套一、选择填空题（每题10分，共5题）题目1—____________________identifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.选择一项：C.Areyouableto题目2—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：B.Icanseethat题目3WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we'regoingtoadance.”选择一项：B.had题目4EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：B.moveon题目5Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目6二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicatorsIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon'talwaysgohandinhand.F2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.F3.Usingtechnicaljargonmakesaleaderconvincing.F4.Communicatingsincerelyisalwaysthebest.T5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T第二套一、选择填空题（每题10分，共5题）题目1—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.选择一项：A.Notsogood题目2—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.选择一项：A.Sorry题目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.选择一项：C.issuffering题目4Ithinktheprimary______factoristhere'sbeensomuchabsencelately.选择一项：A.contributing题目5He'sleftnow,butproductivityhasn't______thatmuch.选择一项：C.pickedup题目6二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicateItistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnected—withanyone.Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.单元自测3第一套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项：C.Don'tthinkanymoreaboutit.题目2—WillyouhelpmearrangeameetingwithMr.Brown,please?选择一项：C.SorryIcan't.Ihavetofinishmyprojectrightnow.题目3IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.选择一项：A.canget题目4IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.选择一项：A.to题目5Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.选择一项：C.inwhich题目6阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.•Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.•Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.•Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.•Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.•Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.F3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F4.Icebreakingmotivatesteammemberscompetewitheachother.F5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T第二套一、选择填空题（每题10分，共5题）题目1—IamsorryforwhatIhavesaidtoyou.选择一项：C.Don'tthinkanymoreaboutit.题目2—CouldIborrowyouriPadforafewhours?选择一项：B.Sure,hereyouare.Enjoyyourtime.题目3Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.选择一项：B.whendealingwithaworker题目4Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.选择一项：B.viewed题目5Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.选择一项：B.working题目6二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGameAteamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.ThisteambuildingeventwasaimedatB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother2.ThiseventwasheldinA.aself-servicerestaurant3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?C.5.4.Whichstatementbelowiscorrect?C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.单元自测4第一套一、选择填空题（每题10分，共5题）题目1—CanIgetyouacoupleoftea?选择一项：A.That'sveryniceofyou题目2—DoyoumindifIusevoucherstospendinarestaurant?选择一项：B.Notatall.Goahead.题目3Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.选择一项：C.excels题目4______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.F2.BradfromhumanresourcessupportsScott'sidea.T3.CarlottaisthemanagerofHRD.F4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.F5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.T第二套一、选择填空题（每题10分，共5题）题目1—Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.选择一项：C.Thanksforyourcompliments.题目2—CanIgetyouacoupleoftea?选择一项：A.That'sveryniceofyou题目3______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.选择一项：C.Beingableto题目4Companiesare______interestedinyoursoftskills______theyareinyourhardskills.选择一项：B.as…as…题目5Alltheteammemberstriedtheirbest.Welostthegame,_________.选择一项：A.however题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappyWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide--bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany'ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.“It'slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat'swhat'sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?B.Largeglobalenterprises2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.3.WhofoundedGoogle?A.LarryPageandSergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?B.Onlyworkfortheprojectyouchoose.5.WhatisGoogle'ssecrettosuccess?C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.单元自测5第一套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon'tthinkso.It'snotyourfault.题目2—Whydidn'tyoucometomybirthdaypartyyesterday?选择一项：B.Sorry,butmywifehadacaraccident.题目3Myleathershoescostme________thelastpairsIbought.选择一项：C.threetimesasmuchas题目4Theworkmenwantto________thenumberofworkinghoursandtoincreasepay.选择一项：B.decrease题目5Lindawalkedatthehead,________byhercolleagues.选择一项：A.followed题目6二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:●identifyingthecriticalpositions●determiningthemostimportantcompetenciesforthosepositions●providingtheeducation,trainingandfeedbackrequiredbyemployees●holdingeachpersonaccountablefortheirresultsThekeytotheperformancemanagementprocessis‘performanceappraisal'.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.T4.Everyenterprisecanexpecthighperformancefromeachemployee.F5.“Performancemanagement”isalsocalled“performanceappraisal”.F第二套一、选择填空题（每题10分，共5题）题目1—IthinkIhavemadeagreatmistake.选择一项：C.Idon'tthinkso.It'snotyourfault.题目2—Over-the-top?Youmean…选择一项：A.Well,sometimesyourco-workersfeelthatyouaretooloud.题目3Theyhavecometotheconclusion________thiswinterwillbeevencolderthanbefore.选择一项：A.that题目4Pleaseaskthesolicitorwhathis________wouldbetotakethecasetocourt.选择一项：B.fee题目5Achild'scharacterisgreatlyinfluencedbyhishome________.选择一项：B.environment题目6二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReviewGettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit'snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.WhattoDoWhenReceivingaBadPerformanceReviewIt'sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.WhattoDoAfterReceivingaBadPerformanceReviewDon'tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.WaystoImproveaBadPerformanceReviewAwaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?B.Makeawrittenstatementonyourownbehalfifitisallowed.4.HowdoyouimproveabadperformancereviewA.Understandtheestablishedperformancestandards.5.Whyshouldweunderstandthecauseofabadperformancereview?B.Becauseitencouragesandmotivatestheworkertodobetter.单元自测6第一套一、选择填空题（每题10分，共5题）题目1—Whichofthesehatsdoyouwant?—_______.Eitherwilldo.选择一项：A.Idon'tmind题目2—Ifyoudon'tbelieveinyourself,nooneelsewill.—_____.Confidenceisreallyimportant.选择一项：C.Icouldn'tagreemore题目3Redundancyhappenswhenemployee