酒店常用词汇

1、服务台常用词汇management经营、管理marketprice市价cashiersdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign（动）签字interest禾U息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房perthousand千分之spare（形）多余的postpone（动）延期cancel（动）取消trxdyellerscheque旅行支票pay（动）付款fil

2、l（动）填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge（动）收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房percent百分之reasonable（形）合理的cash（动）兑换keep（动）保留、保存bankdraft汇票accept（动）接

3、受procedurefee手续费fillintheform填表酒店服务常用英语口语Goodmorning/evening.Reservation.MayIhelpyou?早上好/晚上好，这里是酒店客房预订部，请问需要什么帮忙吗?WhatcanIdoforyou?我能为您帮什么忙吗？Holdonline,please.Couldyoupleaseholdon?请稍等（电话中）请稍等，好吗？Couldyouwaitaminute,please?请稍等，好吗？Areyouwithacompany?您是公司预订吗？MayIknowyoudeparturedate?请问您的离店日期是哪天？Howlong

4、willyoustaywithus?请问您住几天？Howmanypeoplearethereinyourparty?您们一共几个人？Thatwillbefournights.四个晚上。MayIknowthearrivaldate,please?请问哪天入住？Isitjustfortonight?请问只住今天一晚吗？Whendoyoucheckin?请问您什么时候入住？Wouldyoulikeasingleroomoradoubleroom?请问你想订单人间还是双人间？Whatkindofroomwouldyoulike/prefer?请问您喜欢什么样的房间?Wouldyoupleasetell

5、meyourfullname,please?请问您的全名是？Andyouraddress,please?请问您的地址？MayIknowyoutelephonenumber,MrSmith?史密斯先生，请问您的电话号码是？MayIknowyourcompanynameandhowwouldyouliketosettleyourpayment?请问您的公司全称及付款方式？Wehaveasingleavailableforthosedates.我们还有一些单人间可以接受预订在那个时间段。Itsallrightforthenextweek.下个星期没有问题。Wedohaveavacancyfortho

6、sedates.那段时间我们可以接受预订Yes,youcanhavearoomonSaturday.是的，星期六您可以订到房间。Imafraidwewontbeabletoguaranteeyouaroomafterthe16th.Weusuallyhavehighoccupanciesinthepeakseasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期Imsorry,butwerefullybookedforsinglerooms.Wouldyouliketohaveadoubleone?很抱歉我们的单人间已经订满了，给您订双人间怎么样?Imsorry,but

7、thehotelisfullonthatdate.很抱歉，那天我们酒店的客房已经住满了。Imsorry,wedonthaveanyroomavailableforthatweek.很抱歉，我们那周的预订已经全满了。酒店英语口语中常见词汇有：replacethephone挂上电话Line,please.请接外线Thelineisbusy(engaged)占线sendatelegram(cable)发电报longdistanee长途电话elephonedirectory电话簿callsomebodyup打电话给某人canthearsomebody听不见cantgetthrough打不通inland

8、telegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清expresstelegram力快电报specialdispatch专电registeredfee挂号由E资酒店工作实用英语句子介绍、Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间？Asingleroomoradoubleroom?要单人间还是双人房间？Forwh

9、ichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告诉我您的名字吗？Howlongwillyoubestaying?您将要住多久？1dliketoconfirmyourreservation.我要确认一下您的预订。Illchecktheroomavailability.我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%

10、勺折扣。Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingleroomoradoubleroom?要单人间还是双人房间？Wellextendyourreservationforyou.我们将会按您的要求作相应的更改。Wewishyouapleasantstayinourhotel.愿您在我们饭店过得愉快！Pleasedontleaveanythingbehind.请不要遗忘你的东西。Mind(orwatch)yourstep!请走好！Wewishyouapleasantjourney.祝您旅途愉快！Hav

11、eanicetrip!一路平安！Allthebest!万事如意。Takecare!多保重！Goodluck!祝您好运！Thankyou(verymuch)谢谢您(非常感谢)。Thanksalot.多谢。Thankyouforcoming.谢谢您的光临。Thankyouforstayinginourhotel.感谢您在我们饭店下榻。Imverygratefultoyou.非常感谢您。Itsverykindofyou.谢谢，您真客气。Youare(most)welcome.不用谢，不用客气。Notatall.不用谢。Dontmentionit.不用谢。Mypleasure.(orwithpleas

12、ure)很高兴能为您服务。Gladtobeofservice.很高兴为您服务。Atyourservice.乐意为您效劳。Imsorry.很抱歉。Excuseme.对不起。Imterriblysorry.Itsmyfault.非常抱歉，那是我的过错。Imawfullysorryformycarelessness.抱歉。Sorrytohavekeptyouwaiting.对不起，让您久等了。Sorrytointerruptyou.对不起，打扰了。Thatsallright.这没什么。对于我的粗心大意我非常Itdoesntmatter.没关系。Nevermind.不要紧，没关系。Letsforget

13、it.算了吧！WhatcanIdoforyou?我能为您干点什么？CanIhelpyou?我能为您干点什么？IsthereanythingIcandoforyou?有什么能为您效劳的吗？Justamoment,please.请稍等一下。Dontworryaboutit别担心。Ibegyourpardon?(orPardon?)对不起，请再说一遍好吗？Youarewantedonthephone,Mr.Bellow.Whoisspeaking,please?请问您是谁？(电话用语)IllswitchyoutoRoom1120.我马上给您接301房间。Whatnumberareyoucalling

14、?请问对方什么电话号码。Whowouldyouliketotalkto?请问受话人姓名？Couldyouholdtheline,please?请(拿着话筒)稍等一会好吗？Herearecomelettersforyou.这是您的信。Whatashame!多可惜！Imsorrytohearthat!听到这事我很难过。Weareallsorrytohearofyourillness.贝罗先生，有您的电话听说您病了都很担心There,there,Nowtrynottogettooupsetaboutit.好啦，不要为这事太烦恼了。Iwishyougoodhealth.祝您健康。Letmewishyo

15、ueverysuccess.祝您一切顺利！HappyNewYear!新年快乐！MerryChristmas!圣诞节快乐！Happybirthdaytoyou!祝您生日快乐！Congratulations!祝贺您！(恭喜)Myheartycongratulations!衷心祝贺您！Asyouwish(orlike)随您的便。Certainly.当然可以。Ofcourse.当然可以。Goaheadanddowhatyoulike.干吧，你喜欢干什么就干什么。Imsorry,thatsnotallowed.对不起，这是不允许的。不，恐怕不行mafraid.No,Imafraidnot.Outofth

16、equestion,I恐怕不可能。Walkstraightahead.一直往前走。Turnleft(right).往左(右)转。Goupstairs(downstairs).上（下）楼Takethelifttothethirdfloor.乘电梯到三楼。Theliftsareinthelobbynearthemainentrance.电梯间在大厅靠大门外Thebellmanwillshowyouthewaytothebanquethall.大堂服务员将领您去宴会厅。Thereisawashroomattheendofthecorridor.洗手间在走廊尽头。Thepostandcableserv

17、iceisoppositethebar.邮电所在酒吧对面。Thebankisnexttotheshop.银行在小卖部隔壁。Youcangetyourmoneychangedatthecashiersdesk.你可以收银外兑换钱。Howmuchwouldyouliketochange?你要兑换多少呢？Theratesofexchangeareontheboardthere.兑换率写在那这的黑板上。Therearesomelocalproductsonsalehere.这里出售一些地方产品。Itssoldbyweight(yard,meter)这个按重量(码，米)计价出售。Sorry,itssol

18、dout.对不起，卖完了。Howdoyoulikethis?您看这个怎么样？Whataboutthatone?你看那个好吗？Hereisyourchange.这是找您的钱。Hereisyourreceipt.这是你的收据。Airmailorordinarymail?是航空信还是平信？Anairmailletterforabroadis$1.60.寄往国外的航空信需1.60元。Thetravelagencyinthehoteltakesallkindsofbooking.饭店的旅行社代办各种预订票。Pleasedontsmokehere.请不要在这里抽烟酒店常用英语500句Partone:gen

19、eralexpressionsGoodmorning(afternoon,evening),sir(madam).好)，好，先生(夫人)Howdoyoudo?(-howdoyoudo?)Hello(orhi)!您好！Howiseverything(withyou)?(您的)一切都好吗？Howareyougettingon(oralong)thesedays?样？Howareyou?(-Fine,thankyou.andyou?)Glad(nice)toseeyou.见到您很高兴。Welcometoourhotel.欢迎到我们的酒店来！Itsnicetomeetyouagain,Mr.Johns

20、on.逊先生。Good-bye.(orbye-bye)再见！Goodnight.晚安(晚间告别用)Haveagoodrest.祝您休息好！Seeyoulater(tomorrow).以后(明天)见！Hopetoseeyouagainsoon.希望不久再见到您！Haveagoodtime.祝您过得愉快！Wewishyouapleasantstayinourhotel.快！早上好（下午、晚上您好!这几天过得怎么您的身体好吗?再次见到您太好了，约翰愿您在我们饭店过得愉Pleasedontleaveanythingbehind.请不要遗忘你的东西。Mind(orwatch)yourstep!请走好！W

21、ewishyouapleasantjourney.祝您旅途愉快！Haveanicetrip!一路平安！21)Allthebest!万事如意Takecare!多保重！Goodluck!祝您好运！Thankyou(verymuch)谢谢您(非常感谢)。Thanksalot.多谢。Thankyouforcoming.谢谢您的光临。Thankyouforstayinginourhotel.感谢您在我们饭店下榻。Imverygratefultoyou.非常感谢您。Itsverykindofyou.谢谢，您真客气。Youare(most)welcome.不用谢，不用客气。Notatall.不用谢。Dont

22、mentionit.不用谢。Mypleasure.(orwithpleasure)很高兴能为您服务。Gladtobeofservice.很高兴为您服务。Atyourservice.乐意为您效劳。Imsorry.很抱歉。Excuseme.对不起。Imterriblysorry.Itsmyfault.非常抱歉，那是我的过错。Imawfullysorryformycarelessness.对于我的粗心大意我非常抱歉。Sorrytohavekeptyouwaiting.对不起，让您久等了。Sorrytointerruptyou.对不起，打扰了。Thatsallright.这没什么。Itdoesntma

23、tter.没关系。Nevermind.不要紧，没关系。Letsforgetit.算了吧！WhatcanIdoforyou?我能为您干点什么？CanIhelpyou?我能为您干点什么？IsthereanythingIcandoforyou?有什么能为您效劳的吗？Justamoment,please.请稍等一下。Dontworryaboutit别担心。Ibegyourpardon?(orPardon?)对不起，请再说一遍好吗？Youarewantedonthephone,Mr.Bellow.贝罗先生，有您的电话。Whoisspeaking,please?请问您是谁？(电话用语)Illswitchy

24、outoRoom1120.我马上给您接301房间。Whatnumberareyoucalling?请问对方什么电话号码。Whowouldyouliketotalkto?请问受话人姓名？Couldyouholdtheline,please?请(拿着话筒)稍等一会好吗？Herearecomelettersforyou.这是您的信。Whatashame!多可惜！Imsorrytohearthat!听到这事我很难过。|Weareallsorrytohearofyourillness.听说您病了都很担心。There,there,Nowtrynottogettooupsetaboutit.好啦，不要为这事

25、太烦恼了。Iwishyougoodhealth.祝您健康。Letmewishyoueverysuccess.祝您一切顺利！HappyNewYear!新年快乐！MerryChristmas!圣诞节快乐！Happybirthdaytoyou!祝您生日快乐！Congratulations!祝贺您！(恭喜)Myheartycongratulations!衷心祝贺您！Asyouwish(orlike)随您的便。|Certainly.当然可以。Ofcourse.当然可以。Goaheadanddowhatyoulike.干吧，你喜欢干什么就干什么。Imsorry,thatsnotallowed.对不起，这是

26、不允许的。No,Imafraidnot.不，恐怕不行。Outofthequestion,Imafraid.恐怕不可能。Walkstraightahead.一直往前走。Turnleft(right).往左(右)转。Goupstairs(downstairs).上(下)楼。|Takethelifttothethirdfloor.乘电梯到三楼。Theliftsareinthelobbynearthemainentrance.电梯间在大厅靠大门外。Thebellmanwillshowyouthewaytothebanquethall.大堂服务员将领您去宴会厅。Thereisawashroomatthe

27、endofthecorridor.洗手间在走廊尽头。Thepostandcableserviceisoppositethebar.邮电所在酒吧对面。|Thebankisnexttotheshop.银行在小卖部隔壁。Youcangetyourmoneychangedatthecashiersdesk.你可以收银外兑换钱。Howmuchwouldyouliketochange?你要兑换多少呢？Theratesofexchangeareontheboardthere.兑换率写在那这的黑板上。Therearesomelocalproductsonsalehere.这里出售一些地方产品。Itssoldb

28、yweight(yard,meter)这个按重量(码，米)计价出售。Sorry,itssoldout.对不起，卖完了。Howdoyoulikethis?您看这个怎么样？Whataboutthatone?你看那个好吗？Hereisyourchange.这是找您的钱。Hereisyourreceipt.这是你的收据。Airmailorordinarymail?是航空信还是平信？Anairmailletterforabroadis$1.60.寄往国外的航空信需1.60丿元。Thetravelagencyinthehoteltakesallkindsofbooking.饭店的旅行社代办各种预订票。Pl

29、easedontsmokehere.请不要在这里抽烟。Parttwo:reception&housekeepingservice第二部分：总台及客房服务。Whatkindofroomwouldyoulike(orprefer)?您希望要什么样的房间？IDoyouwantasingleroomoradoubleroom?你想要单人房还是双人房？Wouldyoulikearoomwithbathorshower?您想要浴缸的还是淋浴的房间？Howlongdoyouplantostayhere?你打算住多久？Forhowmanynights你要住几个晚上？Howmanypeoplearetherei

30、nyourparty?你们一起有几个人?Icanbookyouasingleroomwithshowerforthe26th.我可以为您在26日订一个带淋浴的单人间。Whattimewillyoubearriving?您将何时到达？Unfortunately,wearefullybookedforthe21st遗憾的是21日的客房全部订满。WewontbeabletoguaranteeyouaroomforMay6th.我们不能保证5月6日给您一个房间。Forasingleroomthepricewouldbe35dollars单人房的价格是35美元。|Thereisasmallchargeo

31、f25centsadayextra.每天要收25美分附加费。Theresareductionforchildren.儿童可以减价。Couldyoufillinthisform,please?请填写这份表格。Couldyousignyourname,please?请签上您的姓名。Givemeyourpassport,please,Weneeditforregistration.请把护照给我，我们登记时需要。Haveyougotanyidentification?你有身份证吗？MayIseeyourpassport,please?请把护照给我。Wouldyoupleasecompletethisr

32、egistrationform?请您填写这张登记表好吗？Whatsyouroccupation,please?请问您的职业？Whatsyournationality,please?请问您的国籍？Whatsyouraddressinyournativecountry,please?请问您在本国的住址？Yourroomnumberis246onthesecondfloor.服务台常用词汇management经营、管理marketprice市价cashiersdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表che

33、ck,cheque支票sign（动）签字interest禾U息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房perthousand千分之spare（形）多余的postpone（动）延期cancel（动）取消travellerscheque旅行支票pay（动）付款fill（动）填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率co