郑州华威齿轮appendix service

1、Appendix 8 Service 服务8.1Serviupport to 服务支持:The1.buyrovide the service: 卖方提供如下:Bevel gear basic training and Kimos training foreek before July30, 2013.在 2013 年 7 月 30 日前进行一周的伞齿轮坚持培训和 Kimos培训2.Kimos advanced trainingeek withwo months after the finalacceptance 在终验收后两个月内进行一周的 kimos 高级培训。3.The service o

2、f the ordered machines will be provided by DKSH-Klingelnberg service company in Shanghai. This company will store allspare parts which used foreast one year machine production. In casethe spare parts are needed by the buyer, the sellers will send the parts within 24 hours after obtaining the informa

3、tion from the buyers. During the warranty of 12 months from the date of signature of final acceptance, the seller should provide the exchange parts free of charge due to themachines reason. When the machine has the problem, the sellers shouldgive the reply in fax orwithin 24 hours after receiving th

4、e offilinformation. In case the buyer cant fix the problem under the instruction alone, the sellers should send the engineer within 48 hoursto arrive at the buyers site.订购设备的服务由大昌-合资服务公司-大昌服务公司(以下简称公司)提供。其将在至少一年生产所需的备件. 一但买方需要, 将在 24 小时内将备件寄往买方. 设备的质保期为 12 个月，在质保期内出现任何由设备原因导致的质量问题，件。当设备出现故障时，在接到买方公司

5、免费维修服务并免费更换损坏部通知后 24 小时内给予答复，经指导，买方不能自行解决的故障，备现场。公司服务工程师应在 48 小时内到达甲方设4. The service after the warranty of machines 保修期后的服务After warranty of ordered machines, DKSH and Klinglenberg service companyin Shanghai willprovide service after sales and spare partpport.保修期后，公司将继续提供设备的和备件支持。5. The service agre

6、ement bet n the Buyer and the service company is suggested to be signed before the expire of the warranty to improve the service response time. The agreement should indicate the way of theservice trip and spare part payment . Siber Hegner China agree to makethe service trip or send the spare parts w

7、ithin 2 working daysuponreceipted the confirmation and sted fax for part quovisit from the service department of the buyer.ion and service建议在保修期失效前，买方和公司签订服务协议以缩短服务响应时间。协议应阐明提供服务和备件发运的付款方式公司同意在收到买方维修部门对服务或备件报价的盖章确认的传真件后 2 个工作日内到达买方工作或安排发运备件。The buyer agreest the payment for each service visit or spa

8、re partshipment should be made within 30 days from the date of confirmation andsted fax.买方同意在确认日期日起 30 天内付款。5. When the service companyreceives the information of problem(s) fromthe Buyers, the service company will try to solve the problem(s) through munication, which would be the fastest way to put

9、 the machine backo operation.在公司收到买方的故障信息后,公司将首先提供最快捷的电信帮助买方解决故障.The phone of the service center Office 维修中心ext 105/104:021- 51879199Contact联系人 : 甘en Gan ()Fax 传真: 021 86 21 6495 8399 ,James KJ WANGDKSH-Klingelnberg Service Co.,.Unit 104, Innov Tower, Block A, 1801 Hongmei Road, Shanghai 200233, Chi

10、na T +86 21 5187 9199 | MF +86 21 6495 8399jame大昌服务的总经理：86 21 5187 9199 | MIn case the problem cant be fixed, the service engineer fromKlingelnberg will come to China within 3 days after the visa is ready and spare parts is on site of the buyer.如果问题依然不能解决, 卖方德国工程师将在备件到达买方工厂或得到后,以后 3 日内到达买方工厂维修.The service policy has always been to minimize the down time of themachine(s) of End user, sot they can bring the highest efficiency outof these machines. 维修