360度品牌管理(PPT 255页)

1、1360 Degrees Brand Cascade June 30th- July1st ShanghaiDo You Feel That You Are.你是否觉得你是.In the right industry? 在一个正确的行业工作?With the right agency? 在一个正确的公司工作? At the right time? 在正确的时间?360 Degree Branding is a terrific opportunity for our brands, our clients & for ourselves对品牌、客户和我们自己而言，360度品牌管理是一个巨大的时

2、机 3Individual Pre-session Exercise:Framing the Agenda个人练习：Based on what you know now about 360 Degree Branding, write down on the card what you believe to be the three key issues we need to address to be successful 基于你对360度品牌管理的了解，在卡片上写下你认为带来成功的三个主要观点An issue is something we have to do something abo

3、ut 观点是一些我们必须要做的事情, 它包含An opportunity 时机A problem 问题A balance we need to make between two or more things在几件事情之间我们需要做的平衡4Agenda议程Introduction- the why and the what为什么会有360度，什么是360度The How- four parts of 360 thinking如何运用 （360度思考的四个局部）Challenge 挑战Brand Print 品牌写真Idea 想法Brand World 品牌世界5Why 360 Degree Br

4、anding?为什么产生360度品牌管理？6Worldwide Task Force Report: Two Years AgoWe operate in silos 我们在井中作业Our business is being pushed downstream 我们的事业正走向下游Management consultancy threat with CEO level contacts 管理参谋公司威胁到CEO层面的接触Recommendation 建议Focus the agency on 360 Degree Branding as a way of adding value and ge

5、tting back upstream将公司集中到360度品牌思考, 以增加我们的价值, 让事业重新走向上游7Direct related tonew distributionHigh endPRCEOBrandManager品牌经理Marketing Director行销总监Strategic策略的Operational运作的Tactical战术的DirectAdvertisingSales PromotionLow endPR8Needs需求We are in the knowledge business 我们处在一个需要知识的行业We need more knowledge 我们需要更多

6、的知识We are in the ideas business 我们处在一个需要想法的行业 We need more ideas 我们需要更多的想法We are in the brand business 我们处在一个建立品牌的行业We need more influence on the total brand 我们需要在整个品牌上有更多的影响力9What Sort of Company Do We Want to Be?我们希望成为一个怎样的公司？The Unlimited Brand Company无限品牌公司UnlimitedWe cross disciplines in a 360

7、Degree way 通过360度思考跨越专业We cross borders 跨越边界We challenge barriers 挑战障碍We take it all the way through 我们全方位运用Insight.Ideas .Execution .Evaluation 洞察IDEA执行评估We build the brand to its full potential 我们将品牌建立至极限11Imagine all communications reflecting the same deep insight试想一下, 所有的传播都反映到相同深度的洞察Imagineall

8、media contributing to the campaignas a whole试想一下, 所有媒介都整体贡献在传播活动上12Since That Initial Task Force: WorldwideAbsorb philosophy 吸收哲学Period of debate - keep individual disciplines 保持独立的原则Experiments on how to work together differently 尝试如何共同协作Gains on key accounts 来自重要客户的经验Amex business partnership Amex

9、 商业伙伴IBM increase share of client total budget (key measure) 13 Adver One to Public Design/ Media -tising One Relations Identity Promotion Buying Australia BangladeshChina Hong Kong India Indonesia JapanMalaysia New Zealand Pakistan Philippines Singapore South Korea Sri Lanka Taiwan Thailand Vietnam

10、Ogilvy Resources in Asia Pacific奥美在亚太区的资源14Structural and Attitudinal Obstacles to Implementing 360 Degree Branding实行360度品牌管理的障碍Three tools to help remove the obstacles三个帮助消除障碍的工具Changed structure 改变的结构Brand Teams 品牌团队Brand Profit & Loss (P&L) 品牌损益15CREATIVE（创意）Adv广告Finance, Admin and IT partners （财

11、务、行政、IT部门）SalesPromotion销售推广 Head主管 Head主管 Head主管 Head主管One直效行销Public Relations公共关系Identity视觉设计 Head主管HEAD OF COUNTRY（地区主管）IMAGINEERSMulti-disciplinary Brand Teams 多元化品牌团队ConsultingAgreed Structure for a 360 Degree Agency（360度代理商的结构）16The Brand Team品牌团队A leader who leads 一个品牌领导者Team members who conn

12、ect 接触紧密的成员Sitting together, ideally 理想状况下，应该坐在一起17The Brand P&L品牌损益Share of client target 分享客户的目标A P&L which reports horizontally 垂直报告的损益Jobs tracked at an individual level 工作遵循独立的层面Income distributed and profit distributed pro rata versus hours spent 收入和利润根据时间花费进行分配18 Finance, Admin and IT partner

13、s Head Head Head Head HeadHEAD OF COUNTRYMulti-disciplinary Brand Teams ConsultingIMAGINEERSAdvSalesPromotion OnePublic RelationsIdentityCREATIVEBrand P&L品牌损益Country P&L地区损益Agreed Structure for a 360 Degree Agency（360度代理商结构）19What 360 Degree Does For Us360度可以为我们做什么？20What is the Territory of a Brand

14、?一个品牌的版图是什么？Six inches wide6英寸宽Grey and wetMysterious21Line extensions产品延伸Sales promotion促销活动Service experience服务经验Word of mouth口碑Receptionists style接待人员的风格Prejudices偏见Quality质量Design and colour设计和色彩Packaging包装Retail environment零售环境Delivery trucks送货车Your showrooms展示厅Corporate reputation企业声誉Telemarke

15、ting scripts电话行销记录Taste口味Price价格The way the telephone is answeredSocial attitudes社会态度Collective memory记忆累计Government endorsement政府认可News media新闻媒体Employeerelations雇员关系A Brand Is The Totality Of What The Customer Experiences一个品牌是消费者所经历的总和22In 360 Degree在360度过程中You have to anticipate every encounter a

16、 customer is going to have with your brand 你必须预见消费者与品牌的每一次接触时机You must customize the message for each encounter 针对每一次时机，设计需要传达的信息 You are arranging the encounters to make sure they enrich the customers overall experience with a brand 设计安排这样的时机，以保证可以增加消费者与品牌的经验23A 360 Degree BrandScraps and Straws Th

17、at Add up to the Most Valuable Asset a Company Has24360 Degree Brand Stewardship360度品牌管家 Creates great ideas that move our brands ahead at each point of contact between the brand and its customers 创造伟大的“IDEA，让我们的品牌在与消费者的每一次接触中都可以向前开展Selects the richest points of customer involvement on which to focu

18、s our efforts选择最有效的接触点，将我们的努力集中在这些方面25360 Degree Brand Stewardship 360度品牌管家 Improves the relationship between clients and their customers 增强客户和消费者之间的关系Increases Client value in terms of market share, profit and share price增加客户的市场份额，利润和股票价格Adds future Client value by driving new opportunities通过驱动新的时机

19、来增加未来客户价值Allows us to be well paid for using our creativity in the pursuit of this cause 让我们得到更好的利润回报26Our 360 Degree Brand Thinking360度品牌思考 Cracks the non-traditional customer in SingaporeGenerates profits from dreams in TaipeiMilks sport for all it is worth in ThailandSilences a Whisper with confi

20、dence in KoreaMakes money out of striptease in the PhilippinesTurns an advertising property into a populist slogan in IndonesiaDiscovers the power of self discovery in China27In the Beginning Was a Blank Sheet of White Paper on Which a Press Ad Was Written最初的广告是写在报纸上的平面广告28Along Came TV Which Worked

21、 to the Same Basic Shape伴随电视的诞生，广告工作仍然保持根本形状29So Heads Started to Become the Same Shape因此，头脑也逐渐变成同样的形状30To Fit the Briefs Which Were the Same Shape - Square Pegs Into Square Holes以适应同样形状的广告简报31So Adman Looked Like This所以，广告人看起来都是这个样子的32Then Along Came Some Other Sorts of Briefs随着其他类型简报的产生Direct直效行销P

22、ublic Relations公共关系33So Different Shaped Heads Were Required导致对不同形状头脑的需求 34To Make up the Full Orchestra of Disciplines为建立整个管弦乐队35Specialisation Can Create Walls & Silos专业化创造墙和井36Silo?井？A large tower for the storage of grain or cement一个储藏谷物或水泥的塔形建筑No windows to lookin or out of没有窗可以从里面看到外面或从里面看到外面37

23、Plus Other Sorts of Briefs加上其他类型的简报 38Old Integration以前的整合Each discipline sits in a silo 每个专业都坐在井里面Strategy is developed in a lead discipline (usually advertising) 策略在主导专业中开展（通常是广告）The lead discipline develops its idea (usually television) 主导专业开展它的“IDEA（通常是电视）Other disciplines are given the idea and

24、 asked follow it to produce a uniform look and feel (usually very close to a deadline) 其他专业在既定的“IDEA下， 被要求根据它开展统一的外观和感受（通常离最后期限很接近）39Whats Changed引起哪些变化？Rising cost of television抬高电视的费用 Media fragmentation 媒介破碎别离New media - Internet, cable, video on demand新媒体的诞生互联网、有线电视、点播录像Importance of endorsement

25、背书的重要性Search for better value from brand spending在品牌投资中寻求更好的价值40We Need to Change the Shape of Our Heads to Approach 360 Degree Brand Thinking为实行360品牌思考，我们需要改变我们头脑的形状?41The New 360 Degree Branding Approach新的360度品牌建立方式Work as a Brand Team from the start so thinking develops in a discipline - rich way

26、 and is anchored in the BrandPrint 开始即以品牌团队进行工作，在一个原则下进行思考多样的方法，以品牌写真为依据Come up with a big Idea 产出一个“BIG IDEAChose points of contact to intensify the involvement of the brand in peoples lives 选择接触点，加强品牌在人们生活中的融入度42The New 360 Degree Branding Approach新的360度品牌建立方式Ensure interplay between all execution

27、al elements to bring the Brand Idea alive whether 确保所有可执行元素间的相互影响， 以使品牌IDEA诞生，无论single, dual or multiple disciplines are used 是否运用到单一、双重还是多元的专业Ogilvy companies deliver all the executions or not 是否所有的执行工作都由奥美的公司完成43The best chance of being 360 Degree is when you have a very strong idea. If its strong

28、, it will start to happen naturally“成为360度的最大时机是当你有一个很强的IDEA， 如果IDEA够强， 它会很自然成为 360度。 Shelly Lazarus44To Go Along With Our New Heads We Need为了配合我们的新头脑，我们需要：Stimuli to provoke new thinking激发新思维的工具New ways of working together that 新的协作方式use the full resources of the Brand Team 运用品牌团队的所有资源avoid wheel-s

29、pinning and duplication of effort防止重复劳动maximise our creativity最大化我们的创造力45To Go Along With Our New Heads We Need为了配合我们的新头脑，我们需要：Practice to ensure we can锻炼可以保证我们pick the rough diamonds from the river gravel在沙砾中筛选出钻石cut and polish them to give our brands true brilliance切割、打磨，给予我们的品牌真正的荣耀Cases to inspi

30、re us along the way 案例可以激发我们46Biggest Recipe for Disaster导致灾难的最大因素Believing it is an end in itself losing sight of the end result by getting obsessed with the process 丧失对结果的预见，沉迷在过程中间thinking that the job can be done if we just answer a set of questions and complete a set of forms认为仅仅答复一系列问题，填完一些表格即

31、可让工作得以完成47Other Recipes for Disaster其他导致灾难的因素Feeling that it is quicker if we do it by ourselves without involving the Brand Team 认为自己个人作业要比品牌团队作业来得快Generating lists of everything that could be done without prioritising those elements that will work together to get the brand more involved in peoples

32、 real lives 罗列每件事情，不从品牌融入消费者生活的角度来考虑优先顺序Seeing 360 Degree as cross-selling or just carving up a budget 将360度看作跨领域销售或仅仅作为瓜分预算的方法48Differences Between Old Fashioned Integration and 360 Degree Brand Thinking360度品牌思考与整合概念的差异性Integration整合Laundry list of opportunities all of which would be nice to do but

33、 dont necessarily solve the critical issue 罗列所有的时机点，有些可能还不错，但并不是解决关键问题所需要的No strategic guiding principle 没有策略指导原则Idea acts as superficial badging device IDEA仅作为外表的东西360 Degree Brand ThinkingSolving the critical challenge of the brand 解决品牌面临的主要挑战Operating within a strategic framework, with different

34、roles to achieve the goal 在策略框架下运作，从不同角度到达目的Driven by an idea, which it extends 以可延伸的IDEA为指导49We Assume That We Have Already Done Our Homework我们假设我们已经做完我们该做的功课Some agencies scorn research, marketing and homework. They skid around on the surface of irrelevant brillianceAt Ogilvy we ask you to do your

35、 homework and create brilliant campaignsDavid Ogilvy50Sequence Of 360 Degree Brand Thinking360度品牌思考的顺序In 360 Degree thinking everything connects with everything else 在360度思考中，每件事情之间都有关联There is a natural sequence for the team to move through 存在一个自然顺序But we need to check back to insights from previou

36、s stages to provide stimulus and ensure that everything fits together and is consistent 但我们仍然需要不是回忆前阶段的洞察，以提供刺激材料和确保每件事配合得很好，确保他们的一致性。 51The Elements主要元素Brand Scan品牌扫描Brand Audit品牌检验Points of contact接触点Challenge挑战BrandPrint品牌写真 IdeaBrandWorld品牌世界Executions执行52Discover the Challengefacing the brand i

37、n a 360 Degree way从360度的角度，开掘品牌面临的挑战Describe the Brands DNA描述品牌的DNAChallenge挑战BrandPrint品牌写真Brand World品牌世界Create a world which maximises the interplay between the brand and its customers at various points of contact创造一个世界，让品牌和它的消费者之间在各个不同接触点的相互影响到达最大化What We Need Idea53Brand Audit品牌检验Brand Scan品牌扫描

38、Points of contact接触点Gathering, ordering and interpreting information about the brand in a 360 Degree way从360度的角度，收集、整理、解释关于品牌的各种讯息Understanding the unique relationship between the brand and its customers 了解消费者与品牌的独特关系Defining the areas where the brand can intensify the impact it has on peoples lives

39、确定品牌可以增强其对人们生活影响的接触点How We Get There如何到达？54 2From Brand Scan to Challenge从品牌扫描到挑战56Where the Brands Problems Lie品牌的问题在哪里？Brand Scan品牌扫描Challenge挑战57Equities资产A 360 Degree brand is a composite of different, inter-related strengths or equities一个360度的品牌是不同内在相关的优势和资产的组合We use six equities to look at a b

40、rand in a comprehensive way 我们运用六个方面来观察一个品牌We assess the strengths and weaknesses on each as a health check on the brand 就像品牌的健康检查，我们得到每个方面品牌的优势和弱点 58Image形象Goodwill商誉Product产品Customer消费者Visual视觉Channel销售渠道A Composite of Six Interrelated Equities6个方面资产的组合59The Brand Team Needs To KnowProduct产品How th

41、e product performance supports the brand产品的表现如何支持品牌？Image形象Whether the brands image is strong and engaging是否品牌形象很强并且吸引消费者？Customer消费者How strong the brands customer franchise is品牌消费者的特权有多强？60The Brand Team Needs To Know Channel销售渠道How well the brand is leveraged in the trade environment 通路环境对品牌的影响如何？

42、Visual视觉Whether the brand presents a clear, consistent and differentiating presence是否品牌具有清晰、持续和差异化视觉形象Goodwill商誉Whether the brand is endorsed by influencers and the communities in which it lives 是否品牌被“影响者和社会团体所认可？61Recognise this Brand?识别这个品牌62What Are Its Equities?什么是它的资产？ Unusually thisBrand was b

43、uilt with no advertising support通常这个品牌没有广告的支持63Health Check: Amex versus Diners in Hong KongAmex 和 Diners 品牌健康检查 ImageGoodwillProductCustomerVisualChannelImageGoodwillProductCustomerVisualChannel64Health Check: Amex versus HSBC Visa in Hong KongAmex 和 HSBC 品牌健康检查ImageGoodwillProductCustomerVisualCha

44、nnelImageGoodwillProductCustomerVisualChannel65Not Until We Have Assessed Where the Strengths and Weaknesses of the Brand Are on These Six Equities 只有当我们了解品牌在6个方面的强、弱Can we start to determine what the brand could do to be stronger 我们才能决定做些什么可以让品牌变得更强大And can we define the Challenge facing the brand

45、我们才能确定品牌面临的挑战66Equities资产Equities are not disguises for group companies or communication disciplines资产不是一群公司或多种传播方法的伪装 However, different disciplines clearly have more impact on some equities than on others然而，不同的方法在某些资产方面会比其他的方法更有影响力67What We Use to Help Discovery我们运用什么来帮助开掘？ The background of our b

46、asic knowledge and homework about the brand 我们的根本知识背景和关于品牌的功课A facilitated meeting of the Brand Team including MindShare 具有促进作用的品牌团队会议（包括传立）Stimuli selected from a shuffle deck of questions across the equities to provoke thinking and focus discussion (it does not matter which equity we start the dis

47、cussion with) 激发思考和讨论的“扑克牌And the Compass Dial as a visual prompt 视觉化工具“指南针68Stimuli Questions in the Shuffle Deck: Product Equity“扑克牌中的问题：产品层面What makes this product superior to the competition?这个产品优于竞争品牌的原因有哪些？Does the product performance live up to expectations in all its aspects?产品的表现符合在所有方面的期望？

48、Are there things about this product which, if better known, would enhance its appeal?是否存在有关这个产品的某些事情，如果大家都知道，可以增加这个产品的吸引力？69Stimuli Questions in the Shuffle Deck: Product Equity“扑克牌中的问题：产品层面Does this product have the optimum price-value equation?是否这个产品具有最正确的价格-价值比？If there is a range of products, ho

49、w do they clarify or confuse the proposition?如果有一系列产品，他们是否让主张变得更清晰或者更混乱？If you had a free hand, are there any things about the product (presentation/design/size etc) you would change to make it more attractive?如果你可以自由发挥， 是否有任何你希望改变的方面，（包括：设计、尺寸等），让这个产品更具吸引力？70Example: Jaguar Is a Quirky Brand例子：Jagu

50、ar 是一个诡异的品牌The engineers built back features into the product to reinforce this product equity e.g. an instrument dial in a unusual placeOr the rubber duck on the side ofthe bath in the Conrad Hotel71Stimuli for Image Equity形象层面Are the values or attitudes this brand owns relevant to the market today

51、? 品牌所拥有的态度和价值是否与今天的市场有关？Does the brand lead or follow trends set in the market place? 品牌是否引领或追随在市场中的潮流？Who feels closest to the brand - a discrete group, or a wide range of people? 哪些人与品牌最接近？局部人群还是广泛的人群？To what extent is the brand presented in a distinctive manner compared to the competition? 与竞争品牌相

52、比，品牌的风格独特到哪种程度？72Stimuli for Image Equity形象层面Is there a strong idea underpinning the brands image? 在品牌的形象背后，是否存在一个很强的“IDEA？To what extent is the brands share of voice an influence on its image strength? 品牌的“SOV对品牌强弱的影响有多大？If there is image weakness, is it because the brand is being wrongly presented

53、 or not supported in the right way? 如果存在形象上的弱点，是因为品牌以错误的方式被呈现，还是没有以正确的方式被支持？73Example: Ponds Skin Lightening in JapanWeighed down with a grandmothers cold cream reputation 重负“祖母的冷霜的形象Needed to skip a generation to rejuvenate image, and appeal directly to a new group of young women 需要跳过一代，让品牌形象得以重生。并

54、且直接吸引新一代的年轻女性Double White skin lightening cream made Ponds once again seem an innovator (after following the trends for a generation) 双重美白霜让Ponds又一次被看作创新者74Stimuli for Customer Equity消费者层面At what point in their lives, and for what reasons, do customers start and stop coming to the brand?在生活中的哪些点？基于何

55、种原因？消费者开始接触品牌或不再接触本品牌？Is the brand popular amongst the people who should be its natural users?在品牌的自然使用者中，本品牌是否被广为接受？In looking for new customers, to what extent is the brand targeting its best volume opportunity?在寻求新的消费者时，品牌目标到达它潜力的多少？Who is more important to influence, the purchaser or user of this

56、 brand?谁对品牌更有影响力？ 品牌使用者还是品牌的购置者？75Stimuli for Customer Equity消费者层面What is the value to the brand of its best or most loyal customers?品牌忠实消费者对品牌的价值是什么？Is the brand over-dependent either on its loyal customers or a constant arrival of new users?是否本品牌过分依赖于忠实消费者和新进消费者？Is this brand getting its fair shar

57、e of the customers wallet?是否本品牌得到其应该得到的份额？Does this brand treat its best customers as customers for life?是否该品牌对待它最好的消费者如同生活中的消费者？76In Most Countries Nestl Enjoys Unique Customer Equity Advantages Linked to Its Product PortfolioA range covering a wide set of needs across family lifestages, from mothe

58、rs to be to senior adult nutrition涵盖大范围的家庭生活所需，从母亲到高级成人营养 Umbrella branding extending into many aspects of the customers life (unlike Unilever)品牌扩展到消费者生活的很多方面Therefore the ability to realise the value of the customer in portfolio and through time有能力了解消费者的价值77Stimuli for Channel Equity销售渠道方面Does the

59、existing mix of different channels work to the best advantage of the brands sales and image?现有的不同销售渠道的组合， 是否给品牌的销售和形象带来最大的好处Are there new potential channels to explore?是否有潜在的销售渠道可以开展？Within the critical channels, is the brand effectively distributed and displayed?在重要的销售渠道， 品牌是否被有效的铺货及展示？Do sales for

60、ce and channel activity work well together?销售力量和渠道活动是否配合得很好？78Stimuli for Channel Equity销售渠道方面Can sales leads be traced if they are sold through the channel?销售痕迹是否可以被追踪到？How important is the brand to the channel, and how does the Trade feel about the brand?本品牌对销售渠道的重要性如何？销售渠道对品牌的意见如何？What do potenti