D2 - Project Charter.ppt

1、,I13 - Proposed Solution I14 - Piloted Solution,D1 - Project CTQs D2 - Project Charter D3 - Process Map,M4 - Project Y M5 - Performance Standards M6 - Data Collection Plan M7 - Project Y Data M8 - Process Capability M9 - Improvement Goal,A10 - Prioritized List of Xs A11 - List of Vital Few Xs A12 -

2、Financial Opportunity,Improve,Analyze,Measure,Define,Control,C15 - Sustained Solution C16 - Project Documentation C17 - Translation Opportunities,Deliverable 2 - Project Charter,Establish the purpose and plan for the 6S project,Key Elements Of the Project Charter DMAIC Project,Problem Statement or O

3、bjective Statement,A Six Sigma project may drive improvement of an “existing process” to deliver bottom line saving/top line growth. Or, it may drive to develop a “new product/process” to deliver bottom line saving/top line growth. For “existing process”, you need a “Problem Statement” For “new prod

4、uct” or “pew process” to achieve a specific business objectives, you need an “Objective Statement”,Problem Statement,Two purposes To focus the team on the correct and specific issue To communicate project significance to others A Problem Statement must be concise It should not include the causes of

5、the issues, the solutions, or the action plan,Writing Good Problem Statements,A good Problem Statement should have 5 key elements WHAT is the issue? WHEN is the issue occurring? WHERE is the issue? MAGNITUDE or IMPACT of the issue? HOW DO WE KNOW it is an issue? (can skip if this is real obvious or

6、from routine reports),Concise Problem Statements,A good problem statement will clearly define WHAT is the issue Examples: “Only 40% of bookings resulted in sales ” “We gain only 20% of the announced price increase” A good Problem Statement should clearly define WHEN each percent is worth $100M PTOI.

7、” “Price increases for the Cereal products in Argentina are not fully implemented in 2003, resulting in lost PTOI of $1MM.” A good Problem Statement will clearly explain HOW WE KNOW there is a issue In April, only 40% of booking for Cereal products in Manitoba resulted in sales, each percent is wort

8、h $100M PTOI as measured by closed sales to-date.” “Price increases for the Cereal products in Argentina are not fully implemented in 2003, resulting in lost PTOI of $1MM as measured by avg. sales price in MICS.”,Examples,A poor Problem Statement: Customer complaints are too high and should be reduc

9、ed by educating customers about setting reasonable specifications.,A better Problem Statement: Complaints about Zytel from our top five customers in Asean have increased by 15% during July-Dec of 2003, resulting in documented lost sales of $1.2 MM.,Exercise: Critique the Following Problem Statement,

10、Many Lycra samples were sent to customers but sales leads were not being developed or followed up. A web-based system should be installed to track results,Is the statement concise? Does it include the What, When, Where, Magnitude, and How do we know? Solutions should not appear.,5 minutes,Examples o

11、f Problem Statement DMAIC Projects,During Jan to June 2003, less than 20% of product samples provided to customers in China have resulted with real business. Total samples cost were over $250M during the period On time shipment rate to PPPs customers in Asia Pacific during 2002 were lower than 70%.

12、Poor shipping performance may have resulted with at least 5% loss of the business. Per the test report issued by three key customers in Asean during first Q of 2003, the viscosity of product A is 10% higher than the customers upper specification limit. They are over $ 1MM business opportunities. As

13、the training participation record from March 2002 to June 2003, the average fulfillment rate for DFUs training course were only 72%. This resulted in higher cost of training per participant,Goal Statement,The goal statement states the project goal(s) related to the problem from what to what and by w

14、hen Goal must be aggressive and yet achievable Like the Problem Statement, the goal statement does not state the cause of the defect or what actions will be taken,A poor goal statement: Get more revenue from Cereals by closing more bookings.,A better goal statement: Improve the Cereals booking closu

15、re rate from 40% to 60% by year end.,Setting Project Goal,How to set the target From a business requirement (e.g. PO, inventory) From “Entitlement” We have 40% share in x territory, so why not 40% in the adjoining territories? Our technology is as good as Dow in this product, we should at least matc

16、h their share At this time, your goal could be your best guess before doing analysis later on in the project,Project CTQ,CTQs are the key “things” or “characteristics” you must deliver in order to satisfy the customers VOC Must be measurable Implies performance standards that must be met It is direc

17、tly linked to a critical issue affecting customer satisfaction It Provides the driving focus of the project,Project CTQ is a quality measurement that is Critical to your Customers!,Project Scope,Define what is in and what is out Be specific, realistic, and manageable Scope can be by geography, busin

18、ess, function, markets, or product Avoid scope creep - started out reasonable, but grew Generate new projects rather than grow the scope,Project Plan,Specifies project phases end dates,Project Plan,Define Jan 31, 03 Measure - Feb 28, 03 Analyze - April 30, 03 Improve June 30, 03 Control Aug 31, 03,T

19、ypically spend one month on each phase,Look for team members who can provide different areas of expertise: functional, process, organizational, or operational Obtain (just) the needed resources to do the project (3 - 5 people including GB) Ask for a percentage of their time Get agreement before you

20、assign Process Owner is the one who will inherit the results and improvements when you turn-over the project Process Owner can be a team member,Team Members / Process Owner,Financial Benefits,Will your project: Increase sales? Decrease cost of the product? Reduce working capital? Reduce expenses? In

21、crease productivity? If not, carefully review why you are doing this project,Examples :Estimated Finance Benefits,Increase samples success rate from 20% to 30%, or, 6 to 9 Assumption : Each sample success will bring in $ 50M addition sales yearly Benefits = 3 x $ 50M = $ 150M of top line growth Incr

22、ease on time rate from 70% to 85% Assumption : Improvement of 15% on time rate will prevent 1% of loss business. At $20MM annual sales, benefits of 1% = $20MM x 1% = $ 200M of top line growth Develop Customer acceptance of product viscosity Acceptable viscosity will penetrate 10% of $ 1MM business o

23、pportunity Benefits = 10% x $ 1MM = $ 100M of top line growth Increase training class fulfillment rate from 72% to 90% Assumption : increasing of fulfillment rate will improve 10% productivity improvement in training expense. At an annual training expense of $ 200M, the benefits = $ 200M x 10% = $ 2

24、0M,Problem Statement: On time shipment rate to PPPs customers in Asia Pacific during 2002 were lower than 70%. Poor shipping performance may have resulted with more than 5% of lost orders. Goal: Improve the on time deliver to over 85% starting from Jan 1 2004 Project CTQ: On time shipment per custom

25、ers request Project Scope: PPPs products that shipped to 14 AP countries Project Plan: D - Mar 31, 04; M - Apr 15, 04; A - Jun 15, 04; I - Aug 31, 04; C Sep 30, 04 Team Members: Judy Wang(CSR), Frank Lee (GB); Process Owner David Chung (Supply chain manager) Expected Benefits: 1% of addition sales,

26、or $ 500M at 10% ATOI = $ 50M,DMAIC Project Charter Example,Define Phase - DMADV,Define,Verify,Design,Analyze,Measure,D1: Approved Charter,M2: Customer Prioritized Needs M3: CTQs and Requirements for Project Ys,A4: Concept Design A5: Performance Assessment,D 6 : Detailed Design D 7 : Verification Pl

27、an D 8 : Control Plan,V 9 : Verified Design V 10 : Design Project Closure,Develop Charter Key Project Deliverables Functions assigned within core team M Apr 30, 03; A May 31, 03; D Jul 30, 04; V Sep 30, 04 Team Members: process owner : SJ Kang, members: Jeslyn, SJ , Colin , DS Expected Benefits: Addition sales of $10MM, at 10% ATOI = $ 1MM,DMADV Project Charter Example,Potential Barriers to Project Succe