项目5货物损失处理任务4货物损失处理67课件

项目5货物损失处理

任务4货物损失处理

Mission4.FreightLossDisposal陈斌ChenBinProject5.FreightLossDisposal赔偿责任的确定DeterminationofIndemnificationLiabilityfreightduringtheperiodfromthetimeofacceptanceofthefreightforcarriage(theperiodfromthetimeofreceiptofthe从接收货物时起），至将货物交付收货人或依照规定移交给其他机关企业时止InaccordancewiththeprovisionsoftheFreightRegulations,thecarriershallbeliableforthelossofordamagetothe依据《货规》的规定，承运人从承运货物时起（办理承运前保管的车站However,thecarriershallnotbeliableforthelossofordamagetothefreightthatiscausedbyanyofthefollowingreasons:但由于下列原因之一所造成的货物灭失、损坏，承运人不承担赔偿责任freightatthestationofcustodybeforecarriageishandled)tothetimeofdeliveryofthefreighttotheconsigneeortransferofthefreighttootherorganizationsorenterprisesaccordingtotherelevantprovisions.对货物发生灭失、损坏负赔偿责任知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI标明包装储运图示标志Fragmentation,rusting,shortage,deteriorationorspontaneouscombustioncausedbythenatureofthefreight2.货物本身性质引起的碎裂、生锈、减量、变质或自燃等ForceMajeure1.不可抗力Defectinpackagecannotbedetectedfromoutsideatthetimeofshipmentorisnotmarkedonthefreightas4.货物包装的缺陷，承运时无法从外部发现或未按国家规定在货物上Reasonablewearandtearofthefreight3.货物的合理损耗prescribedintheState'sregulationsGraphicmarkingindicatingthepackingandstoring标明包装储运图示标志知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿责任的确定DeterminationofIndemnificationLiability标明包装储运图示标志ofthecarrierorthebreachofloadingregulationsandcouldnotbediscoveredatthetimeofthehand-over交接时无法发现的Theself-loadingofthefreightbytheshipper,thereinforcementmaterialsdonotmeettherequirements5.托运人自装的货物，加固材料不符合承运人规定条件或违反装载规定，Otherliabilitiesoftheshipperortheconsignee7.托运人或收货人的其他责任Theescortdoesnottakemeasurestoensurethesafetyofthefreight6.押运人未采取保证货物安全的措施Theshipperortheconsigneeshallbeliableforanylosstorailwayconveyances,equipmentorathirdparty's由于托运人、收货人的责任或押运人的过错使铁路运输工具、设备freightcausedbytheresponsibilitiesoftheshipperortheconsigneeorthefaultoftheescort;或第三者的货物造成损失时，托运人或收货人应负赔偿责任知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿责任的确定DeterminationofIndemnificationLiability赔偿的提出（索赔）SubmissionofIndemnification(Claim)batch-by-batchbasis,submitthe"LetterofCompensationRequirement"tothestationofarrival(thestationofdepartureincaseofthelossoccurredbeforethefreightaredispatched),withthefollowingcertifications(originals)attached.发生的向发站）提出“赔偿要求书”并附下列证明文件（原件）Whenrequiringthecarriertocompensateforthelossoffreight,theconsignorortheconsigneeshall,ona托运人或收货人向承运人要求赔偿货物损失时，应按批向到站（货物发送前originalcopyofthefreighttransportrecord(homepageoffreight)（1）货运记录（货主页）原件Listofarticles(unlessitisnotfilledinbythestationofdeparture);（2）物品清单（发站没有填制的除外）知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVIReceiptoffreight(tobeprovidedwhenthefreightaretotallylost)（3）领货凭证（货物全批灭失时须提供）Othernecessarysupportingdocuments（4）其他必要的证明材料thephotocopyofthecertificationissuedbythetrustorandthetrusteeandtheircontactinformation.身份证明复印件和联系方式Whenentrustingotherstohandletheformalities,theconsigneeorconsignorshallissueaPowerofAttorney,委托他人办理时，由收货人或托运人出具委托书、委托人和被委托人的知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的提出（索赔）SubmissionofIndemnification(Claim)保价货物的赔偿CompensationforValueInsuredFreightCompensationismadeaccordingtotheactuallossbutwillnotournumbertheinsuredamount.按照实际损失赔偿，最高不超过保价金额Ifthelossiscausedbytheintentionalorgrossnegligenceoftherailwaytrafficenterprises,thecompensation如果损失是铁路运输企业的故意或者重大过失造成的,不受保价额的限制isnotlimitedbytheinsuredamountbutaccordingtotheactualloss.按照实际损失赔偿Inthecaseofpartialloss,thelosswillbecompensatedbymultiplyingtheinsuredamountbytheproportionofthelostfreighttothewholebatchoffreight部分损失时,按损失货物占全批货物的比例乘以保价金额赔偿Inthecaseoflatepayment,theprocessingstationshallpaythepenaltychargetotheclaimant.逾期未能赔付时,处理站应向赔偿要求人支付违约金知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI限额赔偿LimitCompensationMaximumcompensationof100yuanpertonfortheacceptanceoffreightbyweight按重量承运的货物，每吨最高赔偿100元Maximumcompensationof2,000yuanpertonforfreightbypieceandweight按件数和重量承运，每吨最高赔偿2000元Ifthelossiscausedbytheintentionalorgrossnegligenceoftherailwaytrafficenterprises如果损失是铁路运输企业的故意或者重大过失造成的thecompensationdoesnotapplytoprovisionsofthelimitone,butshouldbetakenbytherailwaytraficenterprisesaccordingtotheactualloss.不适用赔偿限额的规定，按照实际损失赔偿，由铁路运输企业承担Maximumcompensationof30yuanfroeach10kgofpersonalconsignmentofhomemovingfreight个人托运的搬家货物行李每10kg最高赔偿30元知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI杨毅张子元常州湛江CZZA0007694塑料短少154件2772元18000÷1000×154湛江011926广州东省湛江市小榄安全网中心5909875510000货物运单、货运记录2张子元410125199112036547201799张子元知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的受理（理赔）AcceptanceofCompensation(SettlementofClaims)Theconsigneeortheshippershallclaimcompensationfromthearrivingorboardingstationfortheloss承运人责任明确的货物损失，收货人或托运人向到站或发站提出赔偿要求offreightforwhichthecarrierisclearlyresponsible,andthearrivalorboardingstationshallaccept.到站或发站均应受理Ifinvolvinglogisticsoutsourcingbusiness,thedesignatedstationsshallacceptthecompensationaccordingtocontracualagreements.涉及物流外包业务，按合同约定指定车站受理Ineventsoffire,deteriorationoffreight,deathofliveanimalsintransit,etc.,whenhandledlocally,在运输途中发生的火灾、货物变质、活动物死亡等情况就地处理时byagreementwiththeshipperandconsignee,thecompensationcanbeacceptedbythediscoverystation,andtheboardingandarrivingstationsshouldbenotified.经与托运人、收货人协商同意，可由发现站受理，并通知发、到站知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVIIftheauditiscorrect,the“receiptofcompensationclaim”shouldbestampedwithaspecialsealforhandling审核无误后，在“赔偿要求书收据”上加盖货物损失处理专用章thelossoffreightandthendeliveredtothecompensationclaimant.交给赔偿要求人Inthecaseofonlineacceptingthecustomer’srequestforcompensationthroughrailwayfreighttraffic通过铁路货运电子商务系统网上受理客户提出的赔偿要求时，经受理站审核后e-commercesystem,afterreviwingbytheacceptingstation,customersshouldbeinformedoftheacceptingsituationwiththe“customernotification”throughthesamesystem.需将受理情况以“客户通知书”通过铁路货运电子商务系统告知客户thecontentsofthe“indemnityclaim”andthestipulatedsupportingdocuments.“赔偿要求书”内容，以及规定的证明文件Acceptingcompensationclaimsrequiresthereviewoftherightsofcompensationclaimants,theeffectiveperiod,受理赔偿要求，应审核赔偿要求人权利、有效期限知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的受理（理赔）AcceptanceofCompensation(SettlementofClaims)Regulationsandtherelevantprovisionsofthevalueinsuredrailwayfreighttraffic.Iftheendofthecompensationamountislessthan1yuan,itwillbetreatedasawhole.赔偿额尾数不足1元时，按进整处理TheamountofcompensationiscalculatedinaccordancewiththeRailwayLaw,theRailwayFreightTraffic赔偿款额按照《铁路法》《货规》和铁路货物保价运输的有关规定计算知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的受理（理赔）AcceptanceofCompensation(SettlementofClaims)赔偿的审批权限（核赔）ApprovalAuthorityforCompensation(Underwriting)Compensationforlevel-3loss:theacceptinggstationreportswiththeapplicationformforreplytothecompetent三级损失赔偿：受理站以查复书上报主管直属groupcompanyforreviewandprocessingwithacopytotheboarding,arrivingandrelatedstations抄送发、到站及相关站Minordamagecompensation:acceptingstationreviewandprocess轻微损失赔偿：受理站审核办理directstationsectionforreviewandprocessing,andmakesacopyfortheboarding,arrivingandrelatedstations站段审核办理，同时抄送发、到站及相关站Compensationforlevel-2andlevel-1loss:TheacceptingstationreportstothecompetentRailwayBureau二级、一级损失赔偿：受理站以查复书上报主管铁路局集团公司审核办理Compensationforlossofinsuredfreight:(asabove)保价货物损失补偿：（同上）Theacceptingstationissueda"noticeofcompensation(offset)forlossoffreight"CompensationNotice受理站下达“货物损失赔（补）偿通知书”赔通知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI三级损失赔偿：受理站以查复书上报主管直属轻微损失赔偿：受理站审核办理站段审核办理，同时抄送发、到站及相关站Minordamagecompensation:acceptingstationreviewandprocessCompensationforlevel-3loss:theacceptinggstationreportswiththeapplicationformforreplytothestationsectiondirectlyunderthecompetentauthorityforreviewandprocessing,andmakesacopyfortheboarding,arrivingandrelatedstations知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的审批权限（核赔）ApprovalAuthorityforCompensation(Underwriting)审核办理抄送发、到站及相关站二级、一级损失赔偿：受理站以查复书上报主管铁路局集团公司保价货物损失补偿：（同上）受理站下达“货物损失赔（补）偿通知书”赔通VI.ApprovalAuthorityforCompensation(Underwriting)Compensationforlevel-2andlevel-1loss:TheacceptingstationreportstothecompetentRailwayBureaugroupcompanyforreviewandprocessingwithacopytotheboarding,arrivingandrelatedstationsCompensationforlossofinsuredfreight:(asabove)Theacceptingstationissueda"noticeofcompensation(offset)forlossoffreight"CompensationNotice知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI赔偿的审批权限（核赔）ApprovalAuthorityforCompensation(Underwriting)办理赔（补）偿单位应填发赔通，并加盖货物损失处理专用章TheunitprocessingCompensation(offset)shouldfillouttheCompensationNotice,andstampwithaspecialsealforhandlingthelossoffreight正本为领、付款凭证（本单位财务转账用，或领取现金领款用）通过铁路货运电子商务系统网上办理赔偿的，应将赔通加载至铁路货运电子商务货物损失赔（补）偿通知（赔通）NoticeofCompensation(Offset)forLossofFreight(CompensationNotice)赔通分为正本、副本：CompensationNoticehasanoriginalandcopies:Theoriginalisthereceiptandpaymentvoucher(forthefinancialtransferoftheunit,orforreceivingcashpayments)Copiesarecompensationnotices(forfinancialliquidationoftheunit;fortheclaimantofcompensationinbanktransfer;boardingstation;arrivingstation)Inthecaseofonlinecompensationthroughtherailwayfreighttraffice-commercesystem,thecustomershouldbeinformedwiththeCompensationNoticeuploadedtothesamesystem.副本为赔款通知（本单位财务清算用；银行转账时，交赔偿要求人；发站；到站）

系统上告知客户知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI一般情况办理赔偿的期限：自受理赔偿要求的次日起至填发赔通之日止为

2个工作日特殊情况下办理赔偿的最长期限：直属站段不超过5个工作日

铁路局不超过10个工作日财务部门：接到赔通后，应在5个工作日内支付赔款Theperiodforcompensationingeneral:fromthedayaftertheacceptanceofthecompensationrequesttothedayoffillingouttheCompensationNotice2workingdays.Themaximumperiodforcompensationinspecialcases:nomorethan5workingdaysforthedirectlysubordinatestationsection,andnomorethan10workingdaysfortheRailwayBureau.Financedepartment:compensationshouldbepaidwithin5workingdaysafterreceivingtheCompensationNotice.知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI办理赔偿的期限PeriodforProcessingCompensatino一批赔款额或铁路局间分摊后的款额不足1000元时，互不清算，由处理单位列销

1000元以上跨局货物损失赔款，由处理铁路局以财务通知书附赔通和定责通知书，按月向责任铁路局清算一次处理铁路局超过3个月未向责任铁路局清算的，责任铁路局可不予清算Whentheamountofabatchofcompensationortheamountapportionedamongrailwaybureausislessthan1,000yuan,thereisnoliquidationandthecompensationwillbewrittenoffbytheprocessingunit.Whentheamountofinter-bureaucompensationforthelossoffreightis1000yuanormore,theProcessingRailwayBureaushouldbringtheFinancialNoticewithCompensationNoticeaswellastheNoticeofLiabilitytotheResponsibleRailwayBureauformonthlyliquidation.IftheProcessingRailwayBureaudidnotgototheResponsibleRailroadBureauforliquidationin3months,theResponsibleRailwayBureaudonothavetodotheliquidation.知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI铁路局间清算IX.Inter-RailwayLiquidation1.下列货物为无法交付货物（1）从承运人发出领货通知次日起（不能实行领货通知的，从卸车完了的次日起）

经过查找，满30日（搬家货物满60日）仍无人领取的货物。（2）收货人拒领，托运人又未按规定期限提出处理意见的货物。（3）赔偿后又找回但收货人拒领的货物Thefollowingareundeliverablefreightnoticeofreceivingfreight,fromthenextdayafterthecompletionofunloading),afterthesearch,freightthatnoonecollectwithinfull30days(full60daysforhomemovingfreight).Freightthatisrecoveredaftercompensationbuttheconsigneerefusestoclaim.Freightthattheconsigneerefusestoclaim,andthattheshipperdoesnotputfowardviewswithintheprescribedperiod.Fromthenextdayafterthecarrierissuedanoticeofreceivingfreight(forthosecannotimplementthe（一）两无货物i.UndeliverableandUnmarkedFreight两无货物的处理TreatmentforUndeliverableandUnmarkedFreight知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI2.下列货物为无标记货物：（1）清仓（库、区）、清扫车底检查发现的无标记货物。（2）铁路沿线拣拾以及公安部门交给车站的无标记货物。（3）车站内散落的零件、货底以及其他无票据信息、无标记的货物Thefollowingareunmarkedfreight:Unmarkedfreightpickedalongtherailroadlineandhandedovertothestationbythepublicsecuritydepartment.Partsscatteredinthestation,thebottomofthefreightandotherunmarkedfreightwithoutticketinformation.Unmarkedfreightdiscoverdwhenclearingbins(warehousesandareas)andsweepingtheundersideofvehiclesforinspection.（一）两无货物X.TreatmentforUndeliverableandUnmarkedFreighti.UndeliverableandUnmarkedFreight知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI两无货物的处理TreatmentforUndeliverableandUnmarkedFreight车站发现“两无货物”后，应于当日编制货运记录，核对现货、登记立卷

妥善保管能判明发、到站或托运人、收货人的，或其他单位认领的无标记货物

拴“损失货物标签”，凭货运记录回送Whenfindingundeliverableandunmarkedfreight,thediscoverystationshouldprepareshippingrecords,Theunmarkedfreightthatcanbeidentifiedwithitsboardingorarrivingstation,andtheconsigneeandtheshipperorclaimedbyotherunitsshouldbetiedwitha"labelforlostfreight",andsentbackwiththetraificrecords.checkthespot,registerthevolume,andkeepitproperly.ii.

andlingofDiscoveryStation（二）发现站处理X.TreatmentforUndeliverableandUnmarkedFreight知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI两无货物的处理TreatmentforUndeliverableandUnmarkedFreight不能判明发、到站或托运人、收货人的无标记货物应在车站货运负责人、货物损失处理人员等不少于3人的情况下打开包装检查

寻找能正确交付的线索responsibleforfreighttrafficandthelossoffreightforclusthatcanbedeliveredcorrectly.shippershouldbeunpackedandcheckedbynolessthan3peopleincludingthediscoverystationmanagers（二）发现站处理ii.HandlingDiscoveryStationTheunmarkedfreightthatcannotbeidentifiedwithitsboardingorarrivingstation,andtheconsigneeandtheX.TreatmentforundeliverableandUnmarkedFreight知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI两无货物的处理TreatmentforUndeliverableandUnmarkedFreight事项，在保价系统内详细记载货物的件数、具体货物名称、包装及特征，内装以便各单位查找核对和认领物品数量、规格、尺寸、颜色、生产厂家及每件重量，同时应加载货物照片编制物品清单，注明货物名称、包装特征、重量、发现日期和卸下车次等有关Whenpreparingthelistofitems,thediscoverystationshouldspecifytherelevantitemssuchasthenamecharacteristics,thecontentsofquantity,specification,size,color,manufacturerandweightofeachpieceinthevalueinsurancesystem,andloadwithphotosofthefreightsothateachunitcaneasilyfind,checkandclaimthefreight.ofthefreight,thecharacteristicsofthepackage,theweight,thedateofdiscoveryandthenumberofunloaded（二）发现站处理vehicles,recordindetailthenumberofpiecesoffreight,specificfreightname,packagingandii.HandlingofDiscoveryStationX.TreatmentforundeliverableandUnmarkedFreight知识点六

货物损失赔偿CompensationforLossofFreight

KnowledgePointVI两无货物的处理TreatmentforUndeliverableandUnmarkedFreight车站自编制货运记录之日起经查找30日仍无线索，填写“无标记（无法交付）

货物处理书”（附件1-14）上报主管铁路局集团公司车站不得将无标记货物交给个人取送或带送，不得自行用无标记货物顶替抵补

自站责任的丢失货物Ifthereisstillnocluesafter