24年12月 1114 商务交际英语2 期末复习题

商务交际英语（2）期末复习题单选题1.(单选题，2分)Effectivelistenersalsosharetheresponsibility（）communicationandovercomepoorlisteninghabitsthatinhibitgoodlistening.A.aboutB.forC.ofD.on答案：B2.(单选题，2分)Whichofthefollowingisareceiver-orientedstatement?()(2.0)A.IgrantyourrequestforvacationfromtheweekofAugust14th.B.Ourcompanyworkshardtomeettheneedsofourcustomers.C.Asourguest,youwillreceivetheattentionthatyoudeserve.D.Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.答案：C3.(单选题，2分)WhichofthefollowingisNOTanexternalbarriertocommunication?（）A.Motivationorinterests.B.Environmentalfactorssuchaslightingandheat.C.Aclosedorauthoritarianclimate.D.Anopenclimateinwhichcommunicationflowseasily.答案：A4.(单选题，2分)WhichofthefollowingisNOTthenonverbalsymbolinwrittenmessages?（）A.Companylogo.B.Letterheadstationary.C.Bodylanguage.D.Accuracyofcontent.答案：C5.(单选题，2分)WhichofthefollowingisNOTanexternalbarriertocommunication?()A.Motivationorinterests.B.Environmentalfactorssuchaslightingandheat.C.Aclosedorauthoritarianclimate.D.Anopenclimateinwhichcommunicationflowseasily.答案：A6.(单选题，2分)Ethicalbehaviorswhendealingwithcustomersinclude（）.A.tellingthetruthB.revealingallinformationC.beingfair,andmaintainingconfidentialityD.alloftheabove答案：D7.(单选题，2分)—Whataboutgoingforawalk?—().(2.0)A.Whynot?Agoodidea.B.That'sallright.答案：A8.(单选题，2分)()iswritten,sent,andreceivedonacomputer.A.E-mailB.Memos答案：A9.(单选题，2分)—WhatkindofTVprogramdoyoulikebest?—（）.A.Ionlywatchthematweekend.B.It'shardtosay,actually.答案：B10.(单选题，2分)—Idon’tlikethespotsprogramsonSundays.—().A.SodoI.B.NeitherdoI.答案：B11.(单选题，2分)Persuasivemessagesareorganized（）.A.directlyB.indirectlyC.positivelyD.negatively答案：B12.(单选题，2分)Avoicepitchthatis（）toohigh（）toolowismostpleasant.A.either…orB.whether…orC.neither…norD.both…and答案：C13.(单选题，2分)—Hello,couldIspeaktoDonplease?—().A.Whoareyou?B.Who’sspeaking?答案：B14.(单选题，2分)Organizationsdevoted()customersaresaidtohaveastrongserviceculture.A.toserveB.toservingC.forserveD.forserving答案：B15.(单选题，2分)Whichofthefollowingisnotacharacteristicofamultimedia?（）A.Animation.B.Sound.C.Projectionofthree-dimensionalobjects.D.Videoclipswithsound.答案：C16.(单选题，2分)Trueprofessionals（）theirbestefforteveryday,witheverycustomereverytime.A.putforthB.putforwardC.putonD.putup答案：A17.(单选题，2分)Accordingtothecoursebook,whichofthefollowingstatementsisNOTtruelettersthatcontainneutralorpositivemessages?()A.Theendingshouldbefriendly,courteousandpersonable.B.Themainideacanbepresentedattheend.C.Supportinginformationshouldbepresentedasmuchaspossible.D.Moreinformationshouldbepresentedlater.答案：B18.(单选题，2分)Ifverbalandnon-verbalsymbolsinthesender'smessageconflict,receiversgenerally().(2.0)A.believethenon-verbalsymbolsovertheverbalsymbolsB.believetheverbalsymbolsoverthenon-verbalsymbolsC.don'tknowwhichtobelieveD.believeboththeverbalandnon-verbalsymbols答案：A19.(单选题，2分)()isusedtoprovidearealisticviewofaspecificitemorplace.A.AmapB.ApictureC.AdrawingD.Atable答案：B20.(单选题，2分)Aneffectivemanualmayinclude().A.adetailedtableorcontentsB.anintroductionC.tabsanddividersD.alloftheabove答案：D判断题1.(判断题，2分)Tocommunicateeffectively,thesendermustuseaudienceanalysisandovercomeexternalandinternalbarrierstocommunicate.答案：对2.(判断题，2分)Alettercontainsbothverbalandnonverbalsymbols.答案：对3.(判断题，2分)MotivationorinterestsisNOTanexternalbarriertocommunication.答案：对4.(判断题，2分)Adrawingisusedtoprovidearealisticviewofaspecificitem.答案：错5.(判断题，2分)Ifyouareenthusiasticaboutyourtopic,youincreasetheprobabilityofyouraudiencebecomingenthusiasticaboutitalso.答案：对6.(判断题，2分)Adrawingisusedtoprovidearealisticviewofaspecificitem.答案：错7.(判断题，2分)Proofreadingthehard-copy,evenafterproofingonscreen,ensurestheaccuracyofadocument.(2.0)答案：对8.(判断题，2分)Para-languageisthestudyofhowsomethingissaid.答案：对9.(判断题，2分)Unethicalbehaviorbreedstrustamongcustomers.答案：错10.(判断题，2分)Ifaworkteamisgoingtobeeffective,itisusuallyeffectivefromtheveryfirstmeeting.答案：错11.(判断题，2分)Whenconversingwithacoworker,thedistancebetweenthetwoofyousendsanonverbalmessage.(2.0)答案：对12.(判断题，2分)Tocommunicateeffectively,thesendermustuseaudienceanalysisandovercomeexternalandinternalbarrierstocommunicate.答案：对13.(判断题，2分)Apiechartisusedtoshowhowthepartsofawholearedistributed.答案：对14.(判断题，2分)Apersonwhofeelsthatheorsheknowseverythinghasaverygoodlevelofself-confidence.答案：错15.(判断题，2分)Whenahitchhikerraisesanarmandfist,andextendsathumbheisusingnonverbalcommunicationthatsubstitutes.答案：对16.(判断题，2分)Usingonlyshort,simplesentencesisbestforbusinessmessages.(2.0)答案：错17.(判断题，2分)Whencommunicatingwithotherpeople,rememberthateveryonewantstofeelvalued,respected,andunderstood.(2.0)答案：对18.(判断题，2分)Tocreateagoodimpression,customerserviceprovidershouldgreetcustomerspromptlyandcheerfullyandprovidecourteousservice.答案：对19.(判断题，2分)Everypointofcontactwithacustomerisimportant.答案：对20.(判断题，2分)MotivationorinterestsisNOTanexternalbarriertocommunication.(2.0)答案：对知识点：单选题21.Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.A.为了减少赘言,使用主动语态而不是被动语态。使用主动语态可以帮助你更直接,避免句子太啰嗦。B.去减少语言，使用被动语态比主动语态更合适，被动语态更啰嗦。答案：A2.Composeashort,clearsubjectline.Thesubjectlineofamemoshouldreflectthemainidea.A.组织一个简短，清楚的行，主题应该有备忘录的思想。B.写一个简短,清晰的标题。备忘录的主题应该反映主要思想。答案：B3.Bewillingtohaveyourbiaseschanged.Itisnotasignofweaknesstochangeyouropinionaboutapersonoragroupofpeople。A.愿意改变你的偏见。改变你对一个人或一群人的看法并不是软弱的表现。B.愿意改变你的想法，使你对一群人改变看法并不是示弱。答案：A4.Areceiverislikelytorememberanonverbalmessageevenafterheorsheforgetsaspecificverbalmessage.A.信息接收者有可能在一段时间后甚至忘记了特定的口头信息，但是仍然记住了非言语信息。B.接收信息的人可能会忘了口头信息，甚至在她记住特定的非语言信息之后。答案：A5.Atransitionisawordorphrasethatconnectssentencesinparagraphs,andinturnconnectsparagraphsinamessage.A.过渡是一个链接句子段落的单词，反而连接了句子的信息。B.过渡词是一个单词或短语,它连接段落中的句子,进而在信息中连接的段落。答案：BThenonverbalmessagesyousendbymeansofyourappearance,posture,andfacialexpressionsarestrongmessages.你通过外表、姿势和面部表情等发出的非言语信息是强烈的。你的样子，表情，手势等发出的非语言的强壮的信息。答案：AEyesprovideamostrevealingfacialexpressionandoftenarecalled“thewindowsofthesoul”.眼睛提供了最表达面部表情，所以经常被称为“心灵的窗户”。眼睛所表达的面部表情最能说明问题，因此眼睛常常被称为“心灵的窗户”。答案：BWhenparticipantsramble,summarizewhatyouthinktheyhavesaidandaskaquestiontopointtheminaspecificdirection.当与会者漫无边际时，概括一下你认为他们所说的意思，然后提一个问题把他们引向确定的方向。当参与者们到处溜达，给他们点出一个确切的方向来总结一下他们说的和提出的问题。答案：AAmechanismcanbeassimpleasapencilsharpenerorascomplexasacomputer.A.一个削笔器很简单，也可以像电脑一样很复杂。B.一个机械装置可以像削铅笔器那样简单，也可以像一台计算机那样复杂。答案：BThetwostylesofreportsareformalandinformal.Formalreportsgenerallyarelong,analytical,andimpersonal.A.报告者有两种形式，有正式的和非正式的，正式的通常很长，分析性的和非个人的。B.报告分正式报告和非正式报告良种类型。正式报告的篇幅较长，具有分析性和客观的语气。答案：BBusinesslett