新编剑桥商务英语(高级)第三版1.2-1.3

Askingandansweringquestion

Anenvironmentalaccident

TheDailyReporter

Tanker

Grounded

200tonnesofoilleakintosea

1.Followingthisnewsannouncementajournalistinterviewsaspokespersonfromthecompanythatownsthetanker.Listentotheinterview.

1Whatcausedtheaccident

2Howmanyaccidentshastheshipbeeninvolvedin

3Doesthespokespersoncomeoutofitwell

2Completethequestionsthejournalistasks.

1howthishappened

2thisisn'tthefirsttimethisparticularshiphasbeeninanaccident

3Andtodotolimitthedamage

4thiskindofaccidentisacceptable

5It'saPRdisasterforyourcompany,

Indirectquestions

3Lookatexercise2.Studythestructureoftheindirectquestionsinsentences1and4,andthetagquestionsinsentences2and5.

4Convertthefollowingquestionsintoindirectquestions.

0Howmanyyears'experiencedoyouhaveincustomerservice

Canyoutellmehowmanyyears'experienceyouhaveincustomerService

1Wherehaveyouworkedbefore

I'dbeinterestedtoknow

2Areyouanambitiousperson

Wouldyousay

3Haveyougoneasfarasyoucaninyourpresentjob

Doyouthink

4Whoareourmaincustomers

Doyouknow

5Convertthefollowingquestionsintotagquestions.

0Areyouinterestedinafull一timejob

You'reinterestedinafull-timejob,arenotyou

1Areyoumarried

2Can'tyoustarttomorrow"

3haveyouonlyworkedforsmallercompanies

4Didyoumanagetofindourofficeseasily'

5Isthisyourfirstrealjob

6Wouldyoubeabletoworkpart-time

Ajobinterview

6HowwouldyoufeelifyouwereaskedthesequestionsHowwouldyoureply

1Canyoutellmewhyyouthinkyou'llbegoodatthisjob

2WhyshouldIemployyou

3Youdon'thavemuchexperienceinthisfield,doyou

4You'vetakenquitealotoftimeoutfromwork.Whyisthat

5Youarequiteaquietly-spokenperson.Doyouhavetroubleassertingyourself

GNow,yourlastjob.Didyouchoosetoleave

7Andwhatdoyouknowaboutourcompany

8Sotellmewhatyoudidyesterday.

7Workwithapartner.Eachchooseoneofthefollowingjobstobeinterviewedfor.Preparefivequestionseachandthenlakeitinturnstoadopttheroleofinterviewerandinterviewee.Trytoputyourinterviewee`onthespot:

firefighterrestaurantmanagerwebdesigner

fundraiserforlocalsportsclubtraineeinvestmentadvisor

ReadingTest:Introductionand

PartOne

TheReadingTesthassixparts,inwhichthereareatotalof52questions,andLastsonehour.Itcarries25%ofthetotalmarks.Thetextsareallbusiness-relatedandvarybetween150and500wordsinlength.Eachparttestsaparticularreadingskillorunderstandingoflanguagestructure.

Intheexam,youhaveanhourtoreadover2,000words,sotrytodevelopyourreadingspeed.Theonlywaytodothisistopractise:

.ReadEnglishbusinesstexts,egTime,Newsweek.

.GetyournewsfromEnglishInternetsites,egtheBBC,CNN.

PartTexttuneSkillfocusTask

1Singletextor5Beadingforglobalmeaning;Matchingsummaries

shorttexts(450summarisingtoeachsectionoftext

words

2Singletext(460-headingfordetail;Insertingmissing

500words)understandingstructuresentencesintotext

3Singletext(500-Readingforgeneralmeaning4-partmultiplechoice

600words)andspecificdetailcomprehensionquestion

4Singletext(250UnderstandingmeaningandGap-fill;multiple

words)grammarofindividualwordschoice(4-choice)

5Singletext(250findingmissingwordstoOpengap-fillone

words}givemeaningandcohesionWordpergap)

6Singleteat(150-understandinggrammaticalIdentifyingincorrectof

200words)structureunnecessarywords

PastOne

PartOneisatestofreadingforgistorglobalmeaning.fivetextsorsectionshavetobematchedtolivesentencesthatsummariesethegeneralviewbeingexpressedineach.Followthesesteps

·Readtheinstructionstwiceandmakesureyouunderstandthecontextofthepassages)andwhatyouarebeingaskedtodo.

.Donotreadthesummariesfirst.

·Bearinginmindwhatgeneralinformationyouarelookingfor,readthefirsttext}uml

thentrytosummarise,inyourhead,thegeneralviewitexpresses.

·Nowreadthesummariesandlindtheonechatmatchesyourownmentalsummary.

·repeatthisprocedureforeachoftheotherfourtexts.

summarising

1Writeaone-sentencesummaryforthispassage.Compareyouranswerwithyourpartner.

Ifavouradirectapproachtointerviewingwherethequestionsreallyputthecandidateunderpressureandtesttheirreactions.Ifyoulookatmanualsoninterviewingtechnique,you'llfindthatmostadviseyoufirsttomakethecandidatefeelatease,andthentoaskopen-endedquestionsthatgivethemthefreedomtotall;andexpressthemselvesastheywouldlike.ButIthinkwe'rebeingfartoonicehere.Byallowingpeopletodictatethedirectionoftheinterview,weruntheriskofnotdiscoveringwhotheyreallyareandwastingeveryone'stime.

2Followingtheapproachdescribedabove,dothisReadingTestPartOne.Giveyourselfabouttwelveminutes.

PARTONE

Questions1-8

.Lookatthesentencesbelowandatthefiveextractsfromanarticleonemployeemotivation

..Matcheachstatement1-8tooneoftheextracts(A,B,C,DorE).

.youwillneedtousesomeofthelettersmorethanonce.

.Thereisanexampleatthebeginning(0).

Example:

Jobsatisfactionisthekeytoanemployee'smotivation.D

1Companiesusuallytrytomotivateemployeeswithextrapaymentorverbalpraise.

2Financialrewardsdon'tworksowellwhenthemanagerassessesperformancehimself

3Intheend,motivationhastocomefromthepersonhimself.

4Loyaltyandcommitmentaretwodifferentthings.

5Employeesarecommittedwhentheyunderstandandbelieveinthecompany'saims.

6Mostemployeesseerewardsasanendinthemselves.

7Howwellyouworkdoesnotdependonhowgoodyourworkingconditionsare.

8Goodrelationsbetweenmanagersandworkerscreatetherightworkingenvironment

A

Fundamentaltotheissueofmotivationisthedistinctionbetweenemployeeloyaltytothecompanyandemployeecommitment.Employeesfeelloyalwhentheyfeelcomfortableandwelllookedafterjobsecurity,reasonableconditionsofpay,generousholidayentitlement,medicalinsuranceandagoodpension.Withouttheseconditionsanemployeewillfeelneitherloyaltytothecompanynoranymotivationtowork.Butitisalsopossiblethatevenwithgoodconditions,theemployeemaynotfeelmotivated.Thisisbecauseperformanceisnotdirectlyrelatedtoworkingconditions:anemployeecanfeelsecure.whetherheworkshardornot

B

Motivationhasmoretodowithcommitmenttothejob.Theconditionsthatproducecommitmentaredifferentfromthosethatinspireloyalty.Committedemployeeswillhaveaclearsenseofthegoalsofthecompanyandunderstandtheirpartincontributingtoachievingthem.Moreover,theywillbelievethatthesegoalsareworthworkingfor:theywillderivejobsatisfactionfromwhattheydo.Socompanieswhowantamotivatedstaffoughttobespendingtheirtimethinkingabouttheirgoalsandcommunicatingthesewithenthusiasmtotheirstaff.

C

Instead,themotivationdebateseemstofocusonrewards,eitherfinancialornon-financial.Forexamplemoneyiscommonlyusedasanincentiveforsalespeopleorotherswithmeasurabletargetstoreach.Sometimesitisalsousedtorewardemployeeswhoseperformancehasbeenevaluatedsubjectivelybyalinemanager.Thisislesssatisfactory.Verbalcommendationisalsousedtomotivate,fromasimplewordofencouragementintheemp