2016年高考英语全国Ⅰ卷试题及答案

绝密★启封前2016普通高等学校招生全国统一考试（新课标I）英语试卷类型A第Ⅰ卷第一部分听力（共两节，满分30分）做题时，先将答案标在试卷上，录音内容结束后，你将有两分钟的时间将试卷上的答案转涂到答题卡上。第一节（共5小题；每小题1.5分，满分7.5分）听下面5段对话，每段对话后有一个小题。从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。例：Howmuchistheshirt?A.£19.15. B.£9.18. C.£9.15.答案是C。1.Whatarethespeakerstalkingabout?A.Havingabirthdayparty. B.Doingsomeexercise. C.GettingLydiaagift.2.Whatisthewomangoingtodo?A.Helptheman. B.Takeabus. C.Getacamera.3.Whatdoesthewomansuggestthemando?A.TellKatetostop. B.CallKate’sfriends. C.StayawayfromKate.4.Wheredoestheconversationprobablytakeplace?A.Inawineshop. B.Inasupermarket. C.Inarestaurant.5.Whatdoesthewomanmean?A.Keepthewindowclosed. B.Gooutforfreshair. C.Turnonthefan.第二节（共15小题；每小题1.5分，满分22.5分）听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题将给出5秒钟的作答时间。每段对话或独白读两遍。听第6段材料，回答第6、7题。6.Whatisthemangoingtodothissummer?A.Teachacourse. B.Repairhishouse. C.Workatahotel.7.Howwillthemanusethemoney?A.Tohireagardener. B.Tobuybooks. C.Topayforaboattrip.听第7段材料，回答第8、9题。8.Whatistheprobablerelationshipbetweenthespeakers?A.Schoolmates. B.Colleagues. C.Roommates.9.WhatdoesFrankplantodorightaftergraduation?A.Workasaprogrammer. B.Travelaroundtheworld. C.Starthisownbusiness.听第8段材料，回答第10至12题。10.Whydoesthewomanmakethecall?A.Tobookahotelroom.B.Toaskabouttheroomservice.C.Tomakechangestoareservation.11.Whenwillthewomanarriveatthehotel?A.OnSeptember15. B.OnSeptember16. C.OnSeptember23.12.Howmuchwillthewomanpayforherroompernight?A.$179. B.$199. C.$219.听第9段材料，回答第13至16题。13.Whatisthewoman’splanforSaturday?A.Goingshopping. B.Goingcamping. C.Goingboating.14.WherewillthewomanstayinKeswick?A.Inacountryinn. B.Inafivestarhotel. C.Inheraunt’shome.15.WhatwillGordondoovertheweekend?A.Visithisfriends. B.WatchDVDs. C.Jointhewoman.16.WhatdoesthewomanthinkofGordon’singweekend?A.Relaxed. B.Boring. C.Busy.听第10段材料，回答第17至20题。17.WhoisWangMing?A.Astudent. B.Anemployer. C.Anengineer.18.Whatdoesthespeakersayaboutthecollegejobmarketthisyear?A.It’sunpredictable. B.It’squitestable. C.It’snotoptimistic.19.Whatpercentageofstudentjobseekershavefoundajobbynow?A.20%. B.22%. C.50%.20.Whyareengineeringgraduatesmorelikelytoacceptajob?A.Theyneedmoreworkexperience.B.Thesalaryisusuallygood.C.Theirchoiceislimited.第二部分阅读理解（共两节，满分40分）第一节（共15小题：每小题2分，满分30分）阅读下列短文，从每题所给的四个选项（A、B、C和D）中选出最佳选项，并在答题卡上将该项涂黑。AYouprobablyknowwhoMarieCuriewas,butyoumaynothaveheardofRachelCarson.Oftheoutstandingladieslistedbelow,whodoyouthinkwasthemostimportantwomanofthepast100years?JaneAddams(18601935)AnyonewhohaseverbeenhelpedbyasocialworkerhasJaneAddamstothank.Addamshelpedthepoorandworkedforpeace.Sheencouragedasenseofmunity(社区)bycreatingsheltersandpromotingeducationandservicesforpeopleinneed.In1931,AddamsbecamethefirstAmericanwomantowintheNobelPeacePrize.RachelCarson(19071964)Ifitweren’tforRachelCarson,theenvironmentalmovementmightnotexisttoday.Herpopular1962bookSilentSpringraisedawarenessofthedangersofpollutionandtheharmfuleffectsofchemicalsonhumansandontheworld’slakesandoceans.SandraDayO’Connor(1930present)WhenSandraDayO’ConnorfinishedthirdinherclassatStanfordLawSchool,in1952,shecouldnotfindworkatalawfirmbecauseshewasawoman.ShebecameanArizonastatesenator(参议员)and,in1981,thefirstwomantojointheU.S.SupremeCourt.O’Connorgavethedecidingvoteinmanyimportantcasesduringher24yearsonthetopcourt.RosaParks(19132005)OnDecember1,1955,inMontgomery,Alabama,RasaParkswouldnotgiveupherseatonabustoapassenger.HersimpleactlandedParksinprison.ButitalsosetofftheMontgomerybusboycott.Itlastedformorethanayear,andkickedoffthecivilrightsmovement.“TheonlytiredIwas,wastiredofgivingin,”saidParks.21.WhatisJaneAddamsnotedforinhistory?A.Hersocialwork.B.Herteachingskills.C.Hereffortstowinaprize.D.Hermunitybackground.22.WhatwasthereasonforO’Connor’sbeingrejectedbythelawfirm?A.Herlackofpropertraininginlaw.B.Herlittleworkexperienceincourt.C.Thediscriminationagainstwomen.D.Thepoorfinancialconditions.23.WhomadeagreatcontributiontothecivilrightsmovementintheU.S.?A.JaneAddams. B.RachelCarson.C.SandraDayO’Connor. D.RossParks.24.Whatcanweinferaboutthewomenmentionedinthetext?A.Theyarehighlyeducated. B.Theyaretrulycreative.C.Theyarepioneers. D.Theyarepeacelovers.BGrandparentsAnsweraCallAsathirdgenerationnativeofBrownsville,Texas,MildredGarzaneverplannedtomoveaway.EvenwhenherdaughterandsonaskedhertomovetoSanAntoniotohelpwiththeirchildren,shepolitelyrefused.OnlyafterayearoffriendlydiscussiondidMs.Garzafinallysayyes.Thatwasfouryearsago.Todayallthreegenerationsregardthemoveasasuccess,givingthemacloserrelationshipthantheywouldhavehadinseparatecities.NostatisticsshowthenumberofgrandparentslikeGarzawhoaremovingclosertoadultchildrenandgrandchildren.Yetthereisevidencesuggestingthatthetrendisgrowing.EvenPresidentObama’smotherinlaw,MarianRobinson,hasagreedtoleaveChicagoandmoveintotheWhiteHousetohelpcareforhergranddaughters.Accordingtoastudybygrandparents,83percentofthepeoplesaidMrs.Robinson’sdecisionwillinfluencegrandparentsintheAmericanfamily.TwothirdsbelievemorefamilieswillfollowtheexampleofObama’sfamily.“Inthe1960swewereallalittlewildandcouldn’tgetawayfromhomefarenoughorfastenoughtoprovewecoulddoitonourown,”saysChristineCrosby,publisherofGrand,amagazineforgrandparents.“Wenowrealizehowimportantfamilyisandhowimportantitistobenearthem,especiallywhenyou’reraisingchildren.”Movingisnotforeveryone.Almosteverygrandparentwantstobewithhisorhergrandchildrenandiswillingtomakesacrifices,butsometimesitiswisertosaynoandvisitfrequentlyinstead.Havingyourgrandchildrenfarawayishard,especiallyknowingyouradultchildisstruggling,butgivingupthelifeyouknowmaybeharder.25.WhywasGarza’smoveasuccess?A.Itstrengthenedherfamilyties.B.Itimprovedherlivingconditions.C.Itenabledhermakemorefriends.D.Ithelpedherknowmorenewplaces.26.WhatwasthereactionofthepublictoMrs.Robinson’sdecision?A.17%expressedtheirsupportforit.B.Fewpeoplerespondedsympathetically.C.83%believedithadabadinfluence.D.Themajoritythoughtitwasatrend.27.WhatdidCrosbysayaboutpeopleinthe1960s?A.Theywereunsureofthemselves.B.Theywereeagertoraisemorechildren.C.Theywantedtoliveawayfromtheirparents.D.Theyhadlittlerespectfortheirgrandparents.28.Whatdoestheauthorsuggestthegrandparentsdointhelastparagraph?A.Makedecisionsinthebestinterestsoftheirown.B.Asktheirchildrentopaymorevisitstothem.C.Sacrificefortheirstrugglingchildren.D.Gettoknowthemselvesbetter.CIamPeterHodes,avolunteerstemcourier.SinceMarch2012,I’vedone89trips—ofthose,51havebeenabroad,Ihave42hourstocarrystemcells(干细胞)inmylittleboxbecauseI’vegottwoicepacksandthat’showlongtheylast.Inall,fromthetimethestemcellsareharvestedfromadonor(捐献者)tothetimetheycanbeimplantedinthepatient,we’vegot72hoursatmost,SoIamalwaysconsciousoftime.IhadonetriplastyearwhereIwascaughtbyahurricaneinAmerica.IpickedupthestemcellsinProvidence,RhodeIsland,andwasmeanttoflytoWashingtonthenbacktoLondon.ButwhenIarrivedatthecheckindeskatProvidence,theladyonthedesksaid:“Well,I’mreallysorry,I’vegotsomebadnewsforyou—therearenoflightsfromWashington.”SoItookmyboxandputitonthedeskandIsaid:“Inthisboxaresomestemcellsthatareurgentlyneededforapatient—please,please,you’vegottogetmebacktotheUnitedKingdom.”Shejustdroppedeverything.Shearrangedforaflightonasmallplanetobeheldforme.rerouted(改道)methroughNewarkandgotmebacktotheUKevenearlierthanoriginallyscheduled.Forthiscourierjob,you’reconsciouslyawarethatinthatboxyou’vegotsomethingthatispotentiallygoingtosavesomebody’slife.29.Whichofthefollowingcanreplacetheunderlinedword“courier”inParagraph1?A.provider B.deliverymanC.collector D.medicaldoctor30.WhydoesPeterhavetopletehistripwithin42hours?A.Hecannotstayawayfromhisjobtoolong.B.Thedonorcanonlywaitforthatlong.C.Theoperationneedsthatmuchtime.D.Theicewon’tlastanylonger.31.WhichflightdidthewomanputPeteronfirst?A.ToLondon. B.ToNewark.C.ToProvidence. D.ToWashington.DThemeaningofsilencevariesamongculturalgroups.Silencesmaybethoughtful,ortheymaybeemptywhenapersonhasnothingtosay.Asilenceinaconversationmayalsoshowstubbornness,uneasiness,orworry.Silencemaybeviewedbysomeculturalgroupsasextremelyunfortable;thereforeattemptsmaybemadetofilleverygap(间隙)withconversation.Personsinotherculturalgroupsvaluesilenceandviewitasnecessaryforunderstandingaperson’sneeds.ManyNativeAmericansvaluesilenceandfeelitisabasicpartofmunicatingamongpeople,justassometraditionalChineseandThaipersonsdo.Therefore,whenapersonfromoneoftheseculturesisspeakingandsuddenlystops,whatmaybeimplied(暗示)isthatthepersonwantsthelistenertoconsiderwhathasbeensaidbeforecontinuing.Inthesecultures,silenceisacallforreflection.Otherculturesmayusesilenceinotherways,particularlywhendealingwithconflictsamongpeopleorinrelationshipsofpeoplewithdifferentamountsofpower.Forexample,Russian,French,andSpanishpersonsmayusesilencetoshowagreementbetweenpartiesaboutthetopicunderdiscussion.However,Mexicansmayusesilencewheninstructionsaregivenbyapersoninauthorityratherthanberudetothatpersonbyarguingwithhimorher.Instillanotheruse,personsinAsianculturesmayviewsilenceasasignofrespect,particularlytoanelderorapersoninauthority.Nursesandothercaregiversneedtobeawareofthepossiblemeaningsofsilencewhentheyeacrossthepersonalanxietytheirpatientsmaybeexperiencing.Nursesshouldrecognizetheirownpersonalandculturalconstructionofsilencesothatapatient’ssilenceisnotinterruptedtooearlyorallowedtogoonunnecessarily.Anursewhounderstandsthehealing(治愈)valueofsilencecanusethisunderstandingtoassistinthecareofpatientsfromtheirownandfromothercultures.Whatdoestheauthorsayaboutsilenceinconversations?A.Itimpliesanger. B.Itpromotesfriendship.C.Itisculturespecific. D.Itiscontentbased.Whichofthefollowingpeoplemightregardsilenceasacallforcarefulthought?A.TheChinese. B.TheFrench.C.TheMexicans. D.TheRussians.Whatdoestheauthoradvisenursestodoaboutsilence?A.Letitcontinueasthepatientpleases. B.Breakitwhiletreatingpatients.C.Evaluateitsharmtopatients. D.Makeuseofitshealingeffects.Whatmaybethebesttitleforthetext?A.SoundandSilence B.WhatItMeanstoBeSilentC.SilencetoNativeAmericans D.SpeechIsSilver;SilenceIsGold第二节（共5小题，每小题2分，满分10分）根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。Secretcodes(密码)keepmessagesprivate。Banks,panies,andgovernmentagenciesusesecretcodesindoingbusiness,especiallywheninformationissentbyputer.Peoplehaveusedsecretcodesforthousandsofyears.36Codebreakingneverlags(落后)farbehindcodemaking.Thescienceofcreatingandreadingcodedmessagesiscalledcryptography.Therearethreemaintypesofcryptography.37Forexample,thefirstlettersof“Myelephanteatstoomanyeels”Spelloutthehiddenmessage“Meetme.”38Youmightrepresenteachletterwithanumber,forexample.Let’snumberthelettersofthealphabet,inorder,from1to26.Ifwesubstituteanumberforeachletter,themessage“Meetme”wouldread“135520135.”Acodeusessymbolstoreplacewords,phrases,orsentences.Toreadthemessageofarealcode,youmusthaveacodebook.39Forexample,“bridge”mightstandfor“meet”and“out”mightstandfor“me.”Themessage“Bridgeout”wouldactuallymean“Meetme.”40However,itisalsohardtokeepacodebooksecretforlong.Socodesmustbechangedfrequently.A.Itisveryhardtobreakacodewithoutthecodebook.B.Inanylanguage,somelettersareusedmorethanothers.C.Onlypeoplewhoknowthekeywordcanreadthemessage.D.Aslongastherehavebeencodes,peoplehavetriedtobreakthem.E.Youcanhideamessagebyhavingthefirstlettersofeachwordspellitout.F.Withacodebook,youmightwritedownwordsthatwouldstandforotherwords.G.Anotherwaytohideamessageistousesymbolstostandforspecificlettersofthealphabet.第三部分英语知识运用（共两节，满分45分）第一节完形填空（共20小题；每小题1.5分，满分30分）阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。AHeroicDriverLarryworkswithTransportDrivers,Inc.Onemorningin2009,Larrywas41alongI65northafterdeliveringtooneofhis42.Suddenly,hesawacarwithitsbrightlightson.43hegotcloser,hefound44vehicleupsidedownontheroad.Onemorelookandhenoticed45shootingoutfromunderthe46vehicle.Larrypulledover,setthebrakeand47thefireextinguisher(灭火器).Twogoodburstsfromtheextinguisherandthefirewasputout.Themanwhohadhisbrightlightson48andtoldLarryhehad49anemergencycall.They50heardawoman’svoiceingfromthewrecked(毁坏的)vehicle.51thevehicle,theysawthatawomanwastryingtogetoutofthebrokenwindow.Theytoldhertostay52untiltheemergencypersonnelarrived,53shethoughtthecarwasgoingto54.Larrytoldherthathehadalreadyputoutthefireandsheshouldnotmove55sheinjuredherneck.Oncefireandemergencypeoplearrived,Larryandtheotherman56andletthemgotowork.Then,Larryaskedthe57ifhewasneededor58togo.Theylethimandtheothermango.Onethingis59—Larrywentaboveandbeyondthecallofdutybygettingsoclosetotheburningvehicle!His60mostlikelysavedthewoman’slife.41.A.walking B.touring C.traveling D.rushing42.A.passengers B.colleagues C.employers D.customers43.A.Since B.Although C.As D.If44.A.each B.another C.that D.his45.A.flames B.smoke C.water D.steam46.A.used B.disabled C.removed D.abandoned47.A.gotholdof B.prepared C.tookchargeof D.controlled48.A.camedown B.camethrough C.camein D.cameover49.A.returned B.received C.made D.confirmed50.A.then B.again C.finally D.even51.A.Starting B.ParkingC.Passing D.Approaching52.A.quiet B.still C.away D.calm53.A.for B.so C.and D.but54.A.explode B.slipaway C.fallapart D.crash55.A.asif B.unless C.incase D.after56.A.steppedforward B.backedoff C.movedon D.setout57.A.woman B.police C.man D.driver58.A.forbidden B.ready C.asked D.free59.A.forcertain B.forconsideration C.reported D.checked60.A.patience B.skills C.efforts D.promise第II卷第三部分英语知识运用第二节（共10小题；每小题1.5分，满分15分）阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。Chengduhasdozensofnewmillionaires,Asia’sbiggestbuilding,andfancynewhotels.Butfortouristslikeme,pandasareitstop61(attract).SoitwasagreathonourtobeinvitedbackstageatthenotforprofitPandaBase,whereticketmoneyhelpspayforresearch,I62(allow)togetupclosetothesecuteanimalsatthe600acrecentre.Fromtomorrow,IwillbetheirUKambassador.Thetitlewillbe63(official)giventomeataceremonyinLondon.Butmyconnectionwithpandasgoesback64mydaysonaTVshowinthemid1980s,65IwasthefirstWesternTVreporter66(permit)tofilmaspecialunitcaringforpandasrescuedfromstarvationinthewild.Myambassadorialdutieswillinclude67(introduce)Britishvisitorstothe120pluspandasatChengduandothersataresearchinthemistymountainsofBifengxia.Onmyrecentvisit,Iheldalivelythreemontholdtwinthathadbeenrejectedby68(it)mother.Thenurseryteamswitcheshimeveryfew68(day)withhissistersothatwhileoneisbeingbottlefed,70otheriswithmum―sheneversuspects.第四部分写作（共两节，满分35分）短文改错（共10小题；每小题1分，满分10分）假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。增加：在缺词处加一个漏字符号（∧），并在其下面写出该加的词。删除：把多余的词用斜线（\）划掉。修改：在错的词下划一横线，并在该词下面写出修改后的词。注意：1.每处错误及其修改均仅限一词；2.只允许修改10处，多者（从第11处起）不计分。MyuncleistheownerofarestaurantclosetothatIlive.Thoughnotverybig,buttherestaurantispopularinourarea.Itisalwayscrowdedwithcustomersatmealtimes.Somepeopleevenhadtowaitoutside.Myuncletellsmethatthekeytohissuccessishonest.Everydayhemakessurethatfreshvegetablesorhighqualityoilareusingforcooking.Myunclesaysthatheneverdreamsbeingrichintheshortperiodoftime.Instead,hehopesthatourbusinesswillgrowsteady.第二节书面表达（满分25分）假定你是李华，暑假想去一家外贸公司兼职，已写好申请书和个人简历（resume）。给外教MsJenkins写信，请她帮你修改所附材料的文字和格式（format）。注意：1.词数100左右；2.可以适当增加细节，已使行文连贯。2016年普通高等学校招生全国统一考试新课标I卷参考答案试卷总评：2016年高考英语新课标I卷试题整体难度与往年大体相同。其中，阅读理解体裁多样，有记叙文、说明文等，侧重考查学生的细节理解能力和推理判断能力，缺少了历年来的应用文阅读。完形填空仍是夹叙夹议文，着重考查实词在语篇中的准确运用，难度适中。语法填空和短文改错涉及到动词，形容词，名词，等常见考点，充分考查了学生对篇章解读以及对语境和语法知识的掌握。书面表达是学生熟悉的书信文体，话题接近学生生活，人人有话可说，有感而发。给考生提供了充分的拓展空间，具有开放性，难度较低。第一部分听力15 CBACA610CBAAC1115BBCAB1620BACAB第二部分阅读理解（共两节，满分40分）第一节（共15小题：每小题2分，满分30分）A篇阅读2124ACDCB篇阅读2528ADCAC篇阅读2931BDBD篇阅读3235CADB第二节（共5小题：每小题2分，满分10分）36–40DEGFA第三部分英语知识运用（共两节，满分45分）第一节 完形填空（共20小题：每小题1.5分，满分30分）4145CDCBA4650BADCA5155DBDAC5660BBDAC第二节英语知识运用（共10小题：每小题1.5分，满分15分）61.attraction62.wasallowed63.officially64.to65.when66.permitted67.introducing68.its69.days70.the第四部分写作（共两节，满分35分）第一节 短文改错（共10小题：每小题1分，满分10分）71.that→where72.but去掉73.had→have74.honest→honesty75.or→and76.using→used77.being前加of78.the→a79.our→his80.stead→steadily第二节书面表达（满25分）略DearMsJenkins,I’mLiHuafromyourEnglishwritingclasslastterm.I’mwritingtoaskforyourhelp.I’mapplyingforaparttimejobataforeignpanyinmycityduringthesummervacation,andIhavejustpletedmyapplicationletterandresume.However,IamnotquitesureofthelanguageandtheformatI’veused.Iknowyouhaveaverybusyschedule,butI’dbeverygratefulifyoucouldtakesometimetogothroughthemandmakenecessarychanges.Pleasefindmyapplicationletterandresumeintheattachment.Thankyouforyourkindness!Yours,LiHua2016高考江苏卷英语听力原文及答案解析Text1W:WhatarewegoingtogetforLydia’sbirthday?M:Howaboutapairofrunningshoes?W:Youknowshehatesdoingexercise.M:ThenIguesswecanbuyherabirthdaycake.Text2M:Excuseme.Doyouhavetimetohelptakeapictureofus?W:Oh,I’msorry.I’vegottocatchabus.M:That’sOK.Text3M:ItreallyannoysmewhenKatecallsherfriendsduringofficehours.W:IfIwereyou,Iwouldtellhertostop.M:Maybeyou’reright.Iwilltalktohersometime.Text4M:Here’sthemenu,Madame.Wouldyoulikesomethingtodrink?W:Yes,please.MayIseethewinelist?M:Certainly.Hereyouare.Text5M:Weneedtohavesomefreshair.Doyoumindmyopeningthewindow?W:Asamatteroffact,I’mfeelingabitcold.Text6M:GuesswhatI’llbedoingthissummer?W:What?M:I’mgoingtoworkattheRiversideHotel.W:Whatexactlywillyoubedoing?M:Let’ssee.I’llbedoingsomesmallrepairsinsideandoutsidethehotel.I’llbecuttinggrassandtakingcareoftheflowers.W:Soundsinteresting.What’sthepay?M:Well,uh…aboutfifteendollarsanhour,fivehoursaday,andSundayfree.W:That’sgoodmoney.Whatareyougoingtodowithit?M:I’llpayforthetextbooksfornextterm.Text7M:Hi,Sue.How’sitgoing?W:Oh,hi,Frank,justfine.Howareyourclasses?M:Prettygood.I’mgladthisismylasttermhere,though.W:Whyisthat?Ithoughtyouwereenjoyingschool.M:Iwas.ButnowI’mgettingtiredofit.I’mreadyfortherealworld.W:Whatareyouplanningtodowhenyougraduate?M:First,Iwanttogetajobasaputerprogrammer,andthenafterfiveyearsorso,I’dliketostartmyownbusiness.W:Soundsgood.IstillhavethreetermstogountilI’mdone.M:You’llmakeitforsure.Well,seeyoulater.W:Bye!Text8M:Hello,MiltonHotelReservations.HowmayIassistyou?W:Hi,I’mcallingtomakesomechangestoanexistingreservation.M:Certainly.Doyouhavethereservationnumber?W:Sure,it’s219.M:That’sareservationforSallyMenkel.Isthatright?W:Yes,that’sright.I’dliketochangethecheckindatefromSeptember15toSeptember16.M:Certainly.Icanmake