旅游英语第三版Unit-3-清华大学出版社

UnitThree

HousekeepingService

客房服务精品课件UnitObjectives（单元目标）

Afterlearningthisunit,youshould——read,comprehendandtranslateintoChinesethepassagesandthedialoguesabouthousekeeping.——knowhowtogiveinformationabouthousekeeping;——masterthebasicwordsandexpressionsabouthousekeepinginformationandusethemtomakesentences;——getsomeculturalknowledgeabouthousekeepinginformation;——comprehendthelisteningdialogues,practicethelisteningskillandtalkalittleabouthousekeeping;——findwaystoimproveyourwritingskillsaboutresumesonapplyingforjobs.精品课件BackgroundKnowledge背景知识

TypesofHousekeeping客户类型（1）singleroom 单人房（一张单人床）

doubleroom 双人房（一张双人床）

twinroom 双人房（两张单人床）

bigsingleroom 大床房（一张双人大床）

triperoom 三人房（三张单人床）（2）economyroom（ER） 经济间

standardroom（SR） 标准间

superiorroom（UR） 高级套房

standardsuite（SS） 套间

deluxeroom（DR） 豪华间

presidentialsuite（PS）总统套房（3）studioroom 工作室型客房（设沙发床或躺椅）

multi-functionalroom 多功能客房

combinedtyperooms 组合客房精品课件TypesofRestaurants饭店种类

inn 旅馆,饭店

lodge 小旅馆

tavern 酒店

caravansary 马车店,大旅馆

hostel 招待所

hotel 饭店,酒店

motel（=motorhotel） 汽车饭店（旅店）

budgethotel 廉价旅馆

economyhotel（one-starhotel） 一星级饭店

somecomforthotel（two-starhotel） 二星级饭店

averagehotel（three-starhotel） 三星级饭店

highcomforthotel（four-starhotel） 四星级饭店

deluxehotel（five-starhotel） 五星级饭店精品课件TypesofAmericanCreditCards

美国的信用卡种类（1）AmericanExpress美国运通卡，是由美国运通公司(AmericanExpressCompany)发行的信用卡，它可以在全世界大多数国家第一流的旅馆、餐厅及商店等处使用。（2）CarteBlanche全权卡，这是两个法语词，意思是“空白的卡片”(blankcard)。原义是一个空白的文件，由一方事先在协议上签好字，然后送另一方填写它所同意的条件。（3）DinersClub大来卡。（4）Mastercard万事达卡，是美国三千家银行通过国际信用卡协会（InterbankCardAssociation）签发的信用卡。它是美国使用最广泛的信用卡中的一种，原名为MasterCharge.（5）Visa“维萨”卡，是美洲银行发行的信用卡。该行是最先签发信用卡的银行。在各种信用卡中，美洲银行所签发的信用卡数目最多。美国加利福尼亚州以外的约40个州的银行，都可以代表美洲银行签发它的信用卡。该行的信用卡原名为“美洲银行卡”（BankAmericard），于1977年改名为“维萨”。精品课件PracticeMaterials实训材料

Listening

Dialogue1a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).1.______Themanisawaiterofadinningroom.2.______Theguestwasjustabouttogodownforhissupper.3.______Theguestwouldlikeaflaskofhotwater.4.______Thereisnowaterintheflask.5.______Theguesthimselfwillgoandgetsomehotwater.Keys:1.F2.F3.T4.T5.F精品课件Dialogue1b.Listentothedialogueandanswerthesequestions.1.What’stheman’soccupation?AHousekeepingDepartmentwaiter.2.Whatdoestheguestaskthemantodoforhim?Togethimaflaskofhotwater.3.Whatdoestheguestneedsomewatertodo?Towashdownmedicine.4.Isthereanyhotwaterintheflask?No,thereisn’tany.5.Whatwillthemandothen?He’llgoandgetanotherflask.

精品课件Dialogue1c.Listentothedialogueagainandsupplythemissingwords.1.Whenwouldyoulikemeto________________yourroom,sir?2.Butbeforeyou_______________,wouldyoudothisforme?3.Ineedsomehotwaterto________________medicine.4.I’msorrythatyourflaskis

.5.Iwillgoandgetyou________________flaskthat’s

atonce.Keys:1.do2.start3.washdown4.empty5.another,full精品课件Dialogue2a.ListentoDialogueTwoandchoosethebestanswertocompletethestatements.1.Theguestsaregoingtohave

intheroom.a.ameeting b.adiscussionc.asmallparty d.agame2.Theguestswantthegirltotideupabit

.a.inthelivingroom b.inthedinningroomc.inthereadingroom d.inthebathroom3.Theguestswouldtreattheirfriendsto

.a.Chinesetea b.coffeec.orangejuice d.beer4.Thegirlwillbringinsome

togetherwiththedrinkingwater.a.freshflowers b.newcupsc.freshtowels d.cleanbottles5.Whatwouldtheguestsliketodowhilewaitingfortheirfriends?a.dosomesewing b.dosomereadingc.listentomusic d.dosomewashingKeys:1.c2.d3.a4.c5.b精品课件Dialogue2b.Listentothedialogueandanswerthesequestions.1.whatdoesthegirlwanttodofortheguests?

Shewantstodotheturndownserviceforthem.2.Whataretheguestsgoingtohaveintheroom?

Tohaveasmallparty.3.Whyisthebathroomindisordernow?

Becausetheguesthasjusttakenabath.4.Whowillturnonthelightsfortheguests?

Thegirlwillturnonthelightsforthem.5.Doyouthinktheguestswillhaveagoodtimethatevening?

Yes,Ido.

精品课件Dialogue2c.Listentothedialogueagainandsupplythemissingwords.1.MayIdothe__

____________serviceforyounow?2.I’lllettheovernight______________know.3.Ourfriendsseemtobe______________late.4.wouldyoulikemetodrawthe_____________foryou?5.Goodbye,sirandmadam,anddohaveavery______________evening.Keys:1.turndown2.staff3.alittle4.curtains5.pleasant精品课件ReadingPassageOneTipsonService

精品课件TipsonServicea.AnswerthefollowingquestionsaccordingtothePassage.1.Inwhatsituationcanthedoormangetthehigheramountoftips?____________________________________________________________________2.Howmuchshouldyoutipforthebellmanwhenhebuyssomethingforyou?____________________________________________________________________3.Whatshouldyoudoifthemaidyouwanttotipforcannotbefound?____________________________________________________________________4.Isitnecessaryforyoutotipforvaletservicesasusual?Why?____________________________________________________________________5.Aretipsfordiningroomstaffmuchmorethantheyareinanyotherrestaurant?____________________________________________________________________Keystotheexercise:1.Hemuststandintherainforaperiodoftime.2.Heorsheshouldbetipped$2to$3.3.Youshouldputthetipinasealedenvelopemarked“chambermaid”.4.No.Becausevaletservicesareaddedtothebill.5.No.Tipsfordiningroomstaffarethesameastheyareinanyotherrestaurant.精品课件TipsonServiceb.TranslatetheexpressionsintoChineseorEnglish.1.deliveranimportantreport 做重要报告deliverytruck 送货车delivertheletters

送信takedeliveryofthenewcar 提取新车2.pressone’strousers 熨裤子pressthedoorbell

按门铃presshomeone’sadvantage 充分利用有利形势pressthetriggerofagun 扣动手枪扳机

3.setone’ssealtotheproposals 某人同意这些建议sealtheparcelwithstickytape 用胶带封住包裹

asealedbottle

密封的瓶子sealthedocument 给文件盖章4.anelegantpieceoffurniture 一件雅致的家俱

elegantmanners 优雅的社会举止

anelegantladydressedinthelatestfashion 身着最新时装的娴雅女士

themosteleganthotel

最豪华、有档次的酒店精品课件TipsonServicec.ReadthedescriptionsofthreehotelsinBangkokandputtheChineseintoEnglish.Eachhotelroomhasairconditioning(空调),24hourroomservice(客房服务),TV,radioandmosthaveIDDphones.Otherfacilitiesincludephotocopying,typing,fax(传真)andtranslation.1.TheSheratonThislargehoteloffersbusinesspeopleexcellentfacilitiesincludingtranslationandcomputerhire.Ithasalargepoolandawiderangeofsportingandleisureevents.2.TheAmbassadorTowercomplexwithabigshoppingcenter(购物中心);businessandsportscenter,awidechoiceofbars(酒吧)andrestaurants;idealforsalesconferences.3.TheRegentInaquietlocation,closetothecentralbusinessdistrict.Thebusinesscenterisopendaily.Shops,largepool,sauna,fitnesscenter(健身中心),tennis,meetingrooms(会议室).精品课件TipsonServiced.TranslatethefollowingsentencesintoEnglishwithwordsorphrasesgiveninthebrackets.1.这位年轻的女士有着非常优雅的举止。(elegant)

Theyoungladyhasveryelegantmanners.2.你的行李已经被搬上火车了。(luggage)

Yourluggagehasbeenputonthetrain.3.在这个价格范围内，有好几条旅游线路可供选择。(range)

Severaltravellingroutesareavailablewithinthispricerange.4.不要为预订机票费神——导游已经帮你办理了。(takecareof)

Don’tworryaboutyourflightreservation—ithasbeentakencareofbytheguide.5.房租费包不包早餐？（include） Doesthepriceincludebreakfast?

精品课件ReadingPassageTwoEtiquetteofBritishBars精品课件EtiquetteofBritishBarsa.AnswerthefollowingquestionsaccordingtothePassage.1.DoBritishpeoplelovequeuesinbars?______________________________________________________________________________2.Whatisthebellhangingbehindthecounterusedtodo?______________________________________________________________________________3.Whatshouldyoudoifyouwanttocatchthebarworker’seyes?______________________________________________________________________________4.WhatarethethingstheBritishbarstaffdislike?______________________________________________________________________________5.HowlongdidtheDutchtouristspendvisiting800Britishpubs?______________________________________________________________________________6.Whatisthegoodwaytothankthebarstafffortheirservice?

Keystotheexercise:1.No,theydon’t.2.Itisusedbythelandlordtosignalclosingtime.3.Ishouldholdanemptyglassorsomemoney.4.Theydonotlikepeopletokeepotherswaitingwhiletheymakeuptheirminds.Theydon'tlikepeoplestandingidlyagainstthebarwhentherearealotofcustomerswantingforservice.AndtheydonotlikepeoplewhowaituntiltheendoftheorderbeforeaskingforsuchdrinksasGuinnessstoutwhichtakeconsiderablylongertopourthanotherdrinks.5.TheDutchtouristspentsixmonths.6.Thegoodwayistoofferthebarstaffadrink.精品课件EtiquetteofBritishBarsb.Fillintheblankswithwordsgivenblow,changingtheformwherenecessary.1.Shewasamazinglywellreadinthenewestofthenewbooks.2.Hermotherhadadoptedasilentlydisapprovingattitude.3.Heseemsquitecontentedwithhislife.4.Woolisconsiderablysofterthanwood.5.Hegrewupinanatmosphereofloveandtrust.6.Thegeneralmanagerinterviewedalltheapplicantsonebyone.7.Wedonotpermitsmokingintheschool.8.Doyousupposeyoucanmanagetogetmeapassport?9.Everyoneoughttohavesomeidealstofollow.10.Gesturesandfacialexpressionsarebothimportantwhencommunicating.精品课件WritingAResumeonApplyingforaJob求职简历精品课件AResumeonApplyingforaJob

求职简历Task2SampleWriting应聘宾馆客房部主管（RoomServiceSupervisor）ResumeName：XiaofengLiu

Nationality：theDongBirthdate：26/7/1974

Sex：Male

Health：excellentCareerObjective：HotelRoomServiceSupervisor

Address：GraduatingClass,HotelManagementSpecialtycollegeofManagement,FudanUniversityShanghai200154DateEducation1996-2000B.S.inHotelManagementatFudanUniversityCoursescompleted：ManagementPrinciples,IntroductiontoHotelManagement,HotelPersonnelManagement,TouristPsychology,TourismMarketing,TourismEconomics,RoomServiceManagement,PublicRelationsScience,etc.1990-1996GuiyangNo.16MiddleSchoolSummerJobsAssistantRoomSupervisoratShanghaiInternationalHotel,1993PublicRelationsBoyATPudongHotel,1992

AssistantFoodSupervisor,ShanghaiGuestHotelSpecialSkillsCollegeEnglishTest—BandSixComputerOperation：IBM-PC精品课件AResumeonApplyingforaJob

求职简历WritingPractice1.TranslatethefollowingsentencesintoEnglish.1.另外，你还应填入你的的目标。（include,objective）Besides,youshouldincludeyourjobobjective.2.