酒店英语 课件 英文 Project1.6 Information

Project6Information01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04Dialogues05Practicecontents行业PPT模板/hangye/06SupplementaryReadingWordsandExpressionsstraight adj. 笔直的fitnesscenter 健身中心historical adj. 历史的impressive adj. 令人印象深刻的typical adj. 典型的characteristic n. 特征；特色landmark n. 地标transfer v. 换乘subway n. 地铁ADD(All-DayDining)restaurant 全日制餐厅

elevator n. 电梯corridor n. 走廊access n. 进入；访问afford v. 负担得起；提供sightseeing n. 观光；游览scenicspot 旅游景点temple n. 寺庙symbol n. 标志；象征culture n. 文化combine v. 结合Buddhist adj. 佛教的rent v. 租用；租借mention v. 提及photocopy v. 复印ExpressMail 快递WordsandExpressionsapplication n. 申请fetch v. 取；拿ThreePoolsMirroringtheMoon 三潭印月SpringDawnatSuCauseway 苏堤春晓LingeringSnowontheBrokenBridge 断桥残雪UsefulExpressions1.Gostraightacrossthelobby.2.Takethelifttothethirdfloor.3.Turnleftwhenyougooutofthelift.4.Gostraightaheadoutofthelift.Thebusinesscenterisonthesecondfloor.5.TheChineserestaurantisonthethirdfloor.6.Thefitnesscenterisnexttotheliftonyourright.7.Excuseme,canyoutellmethewaytothenearestsubwaystation?8.HowcanIgettothenearestsubwaystation?9.Doyouhaveanythingplannedfortoday?10.Wouldyoulikevisitingplacesofhistoricalinterest?UsefulExpressions11.YoucouldgototheTeaMuseum.It'sveryimpressivewithtypicalChinesecharacteristics.12.IfyoulikeHangzhoucuisine,therearesomesmalllocalrestaurantsaroundtheHefangStreet.13.I'msureyouwillenjoythelandmark.It'salsoagreatplaceforshopping.14.You'llhavetotransfertotheAirportExpressatDongzhimenStation.15.YoucantakesubwayLine4first,andthentransfertoLine1totheWulinSquare.3.StandardOperationProceduresofInformationServiceTheConciergewillmaintainalargeinventoryoflocalinformationandensureallassociatesinguestservicearewellinformed.Examplesofthelocalinformationrequired:CitymapinEnglishandChinesewithstreetdetailsTelephonedirectoriesBusinessdirectionsLocationofprovincialandmunicipalgovernments3.StandardOperationProceduresofInformationServiceRestaurantswithvariouscuisineTransportationarrangementsMedical/dentalhospitalToursandsightseeingoptionsShoppingexcursionsReligionplacesEntertainmentcenterOtherhotelinformationinthecityAllinformationwillbecurrentandkeptinatidy,orderlystate,alsosuitableforviewingbytheguest.Scene1:GivingDirectionsG:Excuseme,couldyoutellmewheretheADDrestaurantis,please?C:Certainly,sir.andtheADDrestaurantisnexttotheliftontheleft.Youwon'tmissit.G:Thankyou.Whattimedoestherestaurantopenforthebreakfast?C:Itopensduringweekends,sir.,breakfastisservedfrom6:30to10:00.G:Thankyou.And,bytheway,whereisyour?C:Youcantaketheelevatortothe3rdfloor,andthenturnleft.tilltheendofthecorridor.Youcanseeabigglassgateonyourright.Thatisthehealthclub.Itopensfrom06:00to23:00andyoucanhavewithyourguestkeycard24hours.G:Thankyousomuch.C:You'rewelcome,sir.Enjoyyourstayhere.C=ConciergeG=GuestGostraightacrossthelobbyfrom6:30to10:30ForweekdayshealthclubWalkstraightaheadfreeaccessScene2:IntroducingLocalTouristAttractionsC:Goodmorning!G:Goodmorning!Todaywecanaffordawholedayforsightseeing.CouldyoutellussomeinHangzhou?C:MayIhaveyournameplease,sir?G:MichaelJordan.C:IsthisyourfirsttimetoHangzhou,Mr.Jordan?G:No,it'smysecondtimehere.ButlasttimeIwas,soIdidn'tgotoanyplaces.C:I'mverypleasedtorecommendtheWestLakeandLinyinTemple,Mr.Jordan.TheyaretheinHangzhouandtheyareoftenvisitedbyforeignguests.G:Whyaretheysofamous?C:BecausetheWestLakeisthesymbolofHangzhouandthosewhocametoHangzhoubutdidn'tgototheWestLake.Itisfamousnotonlyforitsbeautifulscenery,butalsoforitswonderfulculture.C=ConciergeG=Guestinterestingscenicspotsonbusinessmostfamousplacesofinterestswereconsiderednothavingbeenhere.throughoutthehistoryofChina下一页Scene2:IntroducingLocalTouristAttractionsC:Therearetenfamousscenicspots,suchasThreePoolsMirroringtheMoon,SpringDawnatSuCauseway,LingeringSnowontheBrokenBridge,andsoon.Thesceneryandculturecombineperfectlyandalmosteveryscenicspothas.G:Soundsgreat.I'llgothereandtakesomephotos.Whataboutthetemple?C:LingyinTempleistheoldest,thebiggestandthemostfamousBuddhisttempleinSoutheasternChina.Ithastwohalls:TheFrontHallandtheGrandHall.F:Bothplacessoundworthvisiting.Aretheyfarfromeachother?C:Notatall,Mr.Jordan.YoucouldandridetoallthesescenicspotsImentionedwithinoneday.G:That'sagoodidea.Thankyousomuch!C:Mypleasure.Havefun,Mr.Jordan.C=ConciergeG=Guestahistoricalstory上一页rentabicycleScene3:PhotocopyingandMailingServiceC:Goodafternoon,sir.MayIhelpyou?G:Yes,Iwanttohavethisdocument.C:Sure.MayIhaveyournameplease,sir?G:GeorgeSmith.C:Howmanycopiesdoyouwant,Mr.Smith?G:.C:Justamoment,please…Hereyouare,Mr.Smith.Pleasehaveacheck.G:Thankyou.C:Andwhichwouldyouprefer?YoucanchooseSFExpressorEMS.G:SFExpress,Please.C=ClerkG=Guest下一页photocopiedandmailedThreecopieseachexpressmailcompanyScene3:PhotocopyingandMailingServiceC:Noproblem.Couldyoupleasefilloutthis,Mr.Smith?(GuestfillsouttheExpressMailApplicationForm)C:Thisisyourbill,Mr.Smith.Howwouldyouliketomakethepayment?Wouldyouliketopayincashorchargeittoyourroomaccount?G:.C:MayIhaveyourroomnumber,please?G:1206.C:Thankyou,Mr.Smith.Couldyou,please?(Guestsignsthebill)C:Thankyou,Mr.Smith.I'llasktheExpressMailServicetofetchitimmediately.G:Thankyou.Bye!C:Haveaniceday,Mr.Smith.C=ClerkG=Guest下一页ExpressMailApplicationFormChargeittomyroomsignthisbillPracticeMr.JasonisaskingthewaytotheHealthClubandtheBusinessCenter.Youaretheconciergeclerk.Pleasehelphimgetaroundthehotel.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Task2Mr.ParkisleavingHangzhoutomorrow.TodayheisfreetogoshoppingandsightseeingonHefangStreet.Youaretheconciergeclerk.PleasegivedirectionsandbrieflyintroduceHefangStreettohim.SupplementaryReadingBusinessCenterServices商务中心服务Providecomprehensiveservicetoguestsandassistguestswith:为酒店客人提供综合服务并协助客人完成：Wordsprocessing

文字处理Translations

翻译服务（口译及笔译）Scanning&Photocopying

扫描/复印Faxes

传真Computer

电脑High-SpeedInternetAccess

上网Binding

装订CourierService

快递TicketsService

票务服务CDBurning

刻录CDBusinessCardPrinting

打印名片ServiceContents服务内容Arrangefortranslator&interpreterupondemand.根据需要安排翻译和口译员。HandlerentalofBusinessCenterequipment.处理商务中心设备租赁。AssistinorderingandservicingF&Bformeetings.协助订餐和服务。HavefullknowledgeofPCworkstationsandassistuserswhenrequested.掌握电脑知识并在需要时协助客