《饭店情景英语》课件

1最新版整理ppt关于考试：平时成绩（70%）：课堂发言+考勤卷面成绩（30%）上课方式：课本内容学生自己发言2最新版整理pptPART1TheFrontOfficeTheManager'sRemarks1.Whatistheaimofahotel?2.Canyousaysomethingaboutthegreatimportanceofthefrontoffice?3.Whyshouldthehotelstaffhaveastrongsenceofresponsibility?4.Howcanthehotelachievegreaterfinancialsuccess?Questions:3最新版整理pptUNIT1

RoomReservations1-1ALongDistanceCallReservations(长途电话预定)1-2AGroupReservation(团体预定)1-3AFace-to-faceReservation(门市预定)equivalent平行的arrival到达的May26th5月26日creditcard信用卡takecareof照顾，处理parkinglot停车场10%discount九折representative代表UA美国联合航空confirmation确认assist协助；帮助southward向南available可获得的referral参考的Dialogues:NewWards:4最新版整理pptUNIT1

RoomReservationsExercises2:Self-Introduction——Pleasemakeabriefself-introductionin3minutesatleast,youcantryitfromtheaspectsbelow:namehometowninterests&hobbiesspecialitycharacterExercises1:1.我希望我们不久以后会再见面。2.今天下午三点钟您不要打电话来，那时我在上课。3.明天上午这个时候，我们要在会议室开会。4.今晚七点钟你们干什么？5.他七点钟在大厅等您，行吗？5最新版整理ppt

AttheReceptionDesk,在接待处UNIT2Page20Dialogues:2-1Registration（登记住宿）2-2Checkinginagroup（团队登记住宿）2-3extendingthestay（续住）H6最新版整理ppt

AttheReceptionDesk,在接待处UNIT2Page20pullup停车goforwardto向前走reserve预定justamoment过一会儿passport护照Wouldyouminddoing…你介意…吗？Incash现金thekeyto…的钥匙safe保险箱showyouup带你去Baggage行李箱ablockof一层atonce立刻standard标准arrange安排porter行李员upstairs楼上fullyequipped设备齐全request要求convention会议Don’tworry.别担心。no-show预定未到的人allthetime总是NewWordsH7最新版整理ppt

AttheReceptionDesk,在接待处UNIT2Page20Exercises2:Exercises1:明天上午您打算干什么？史密斯先生准备用现金，还是用信用卡付款？我打算只带两件行李去旅行。那位过路客人准备在大厅等到六点钟吗？我不准备再多待下去，天好像要下雪了，是吗？Introduceyourclassmatetous.H8最新版整理ppt1UNIT3Concierge(1)礼宾部1pick-up捡起；获得；收拾sign迹象；符号；手势bumping震动toone'srelief让某人轻松的是clearup清晰piece块；件；篇headfor朝...走trunk汽车车尾的行李箱escort陪同airy通风的salon沙龙barber理发师souvenir纪念品attendant服务员；侍者tag标签afraid害怕inconvenience不方便Newwords9最新版整理ppt1UNIT3Concierge(1)礼宾部13-1See-inService（接机）3-2IntroducingHotelService（介绍饭店服务）3-3AboutSlowDeliveryofBaggaga（抱怨行李运送太慢）Dialogues10最新版整理ppt1UNIT3Concierge(1)礼宾部1Exercise1.我们宾馆被认为是本市最好的五星级宾馆之一。2.这些服务员英语讲得多流利啊！3.服务员会带您去哪儿的室内游泳池。4.我保证我们不会再给您添麻烦了。5.托运前请把姓名标签系在每件行李上。Whatanice/baddayitis!!2111最新版整理ppt1UNIT4Concierge(2)Newwordshistorical历史的

interest兴趣

cover覆盖

sound健全的；合理的；可靠地

reach到达

trolley有轨电车

along沿着

crossing路口

straight直线的

square广场

well-known有名气的

inadvance提前

busy忙碌的

softberth软卧

receipt发票12最新版整理ppt1UNIT4Concierge(2)Dialogues4-1Introducingsomescenicspots

（介绍景点）4-2showingtheway

（指路）4-3Ticket-bookingservice

（订票服务）13最新版整理pptTheBusinessCenterandTheGeneralSwitchboardfax传真inall所有；全部account账户caterto迎合slip协议confidential机密的NewWords商务中心和总机Dialogues5-1FaxService（传真服务）5-2ExpressMailService（特快专递）5-3TelephoneService（电话服务）14最新版整理pptTheBusinessCenterandTheGeneralSwitchboard商务中心和总机Exercise1您要用什么规格的复印纸？先生，您的传真到了，请到商务中心来取。对不起，我们宾馆对收进的传真要收费的。从这里发往纽约的传真收费多少？您可以在我们这里发电子邮件，也可以上国际互联网。15最新版整理pptTheBusinessCenterandTheGeneralSwitchboard商务中心和总机Exercise2MyNationalDayHoliday16最新版整理pptUNIT6TheCashier收银Passport护照Slip纸片Note纸币；记录Change零钱Prepare准备Total共计Deposit存款；保证金NewWords17最新版整理pptUNIT6TheCashier收银6-1ForeignCurrencyExchange

兑换外币6-2CheckingGuest’sAccount

核查客人账目6-3CheckingOut

结账离店Dialogues18最新版整理pptUNIT6TheCashier收银1接待员告诉北罗先生他能到账台兑换外币。2电脑记录有问题吗？3夜审发现客人的账单上有错。4经理告诉那位新员工她如何才能处理那位过路客人的要求。5贝罗先生付了2000元的账，包括150元的电话费。Exercises119最新版整理pptUNIT6TheCashier收银Hesaidthathe...Hetoldmethathe…间接引语Exercises220最新版整理pptOnce

upon

a

time

there

was

an

island

where

all

the

feelings

lived:

Happiness,

Sadness，Knowledge,

and

all

the

others,

including

Love.One

day

it

was

announced

to

all

of

the

feelings

that

the

island

was

going

to

sink

to

thebottom

of

the

ocean.

So

all

the

feelings

prepared

their

boats

to

leave

.Love

was

the

only

one

that

stayed.

She

wanted

to

preserve

the

island

paradise

until

the

lastpossible

moment.When

the

island

was

almost

totally

under,

love

decided

it

was

time

to

leave.Exercises321最新版整理pptShe

began

looking

for

someone

to

ask

for

help.

Just

then

Richness

was

passing

by

in

a

grandboat.

Loveasked,“Richness,

can

I

come

with

you

on

your

boat?"Richness

answered,"I'm

sorry,

but

there

is

a

lot

of

silver

and

gold

on

my

boat

and

there

wouldbe

no

room

for

you

anywhere.“Then

Love

decided

to

ask

Vanity

for

help

who

was

passing

by

in

a

beautiful

vessel.

Love

criedout,"Vanity,

help

me

please!""I

can't

help

you,"

Vanity

said,"You

are

all

wet

and

will

damagemy

beautiful

boat.“Next,

Love

saw

Sadness

passing

by.

Love

said,"Sadness,

please

let

me

go

with

you."Sadness

answered,"Love,

I'm

sorry,

but,

I

just

need

to

be

alone

now."Exercises322最新版整理pptThen,

Love

saw

Happiness.

Love

cried

out,“Happiness,

please

take

me

with

you."

ButHappiness

was

so

overjoyed

that

he

didn't

hear

Lovecalling

to

him.Love

began

to

cry.

Then,

she

heard

a

voice

say,“Come

Love,

I

will

take

you

with

me."

It

was

anelder.

Love

felt

so

blessed

and

overjoyed

that

she

forgot

to

ask

the

elder

his

name.

Whenthey

arrived

on

land

the

elder

went

on

his

way.

Love

realized

how

much

she

owed

the

elder.Love

then

found

Knowledge

and

asked,"Who

was

it

that

helped

me?““It

was

Time,'

Knowledgeanswered."But

why

did

Time

help

me

when

no

one

else

would?“Love

asked.Knowledge

smiled

and

with

deep

wisdom

and

sincerity,

answered,"Because

only

Time

iscapable

of

understanding

how

great

Love

is.Exercises323最新版整理pptNoisy吵闹的，喧闹的Noise噪音Awfully可怕地；十分Apologize道歉Corridor走廊Formalities正式手续Efficiency效率Stolen被偷Exactly准确地Suitcase公文包Grey灰色的Thoroughly完全地Receptionist接待员Annoy惹恼，令人讨厌Arrive到达Release释放Terribly十分Situation情况Unit7SettlingGuests’Complaints词汇NewwordsDialoguesExercises1Exercises224最新版整理ppt7-1changingaroom(换房)7-2acomplaintaboutsomethinglost(投诉物品丢失)7-3handlingacomplaintaboutroomreservation(处理对客房预订的投诉)Unit7SettlingGuests’Complaints对话NewwordsDialoguesExercises1Exercises225最新版整理pptNewwordsDialoguesExercises1Exercises2Unit7SettlingGuests’Complaints搬运工正忙于将行李拎上楼。希望能尽早得到你的回信。代课寄信是不收费的。我们将根据您的要求，尽力为您订去广州的机票。我要到明天上午才结账。如果您不介意，我们可以为您看行李。这件事将由经理亲自处理。练习一26最新版整理pptUnit7SettlingGuests’ComplaintsRole-Play(Page90)练习二NewwordsDialoguesExercises1Exercises227最新版整理pptUnit7SettlingGuests’Complaints练习二让我帮您提这只皮箱，好不好？总台接待员通知客房服务员核对一下到客名单。行李员说他已经把刘易斯先生的行李送到他房里去了。下一班航班将于午夜起飞。我在纽约时已经预订了一间法国式套间，现在我想换一间。NewwordsDialoguesExercises1Exercises228最新版整理pptPART2TheHousekeepingDepartmentTheManager'sRemarks1.Whatarethemainproductsthatahotelproduces?

2.Canyousaysomethingaboutthedutiesofthehousekeeping?3.Asaroomattendant,whatshouldyousell?4.Couldyousaysomethingabouthowyoudoyourdutiesasaroomattendant?Questions:29最新版整理pptUNIT1GuidingtheGueststoTheirRooms1-1RecognizingtheGuests(迎接新客)1-2AbouttheRoomFacilities(介绍房间设施)1-3AbouttheHotelServices(介绍服务项目)StructureStudyMore…than/themost…形容词和副词的比较级和最高级。DialoguesFunctionStudyImpartingandreportingfactualinformation陈述和转述事实30最新版整理ppt

Unit2ChamberService31最新版整理pptDialogues:2-1Makinguptheroom(收拾房间)2-2Cleaningtheroom(打扫客房)2-3theTurn-downService(做晚床)Exercises:P125P123Reading32最新版整理pptA

man,

a

great

man,

a

fighter

for

freedom

was

travelingin

the

mountains.

He

stayed

in

acaravansfor

the

night.

He

was

amazed

that

in

the

caravans

there

was

a

beautiful

parrot

in

agolden

cage,

continually

repeating

"Freedom!

Freedom!".

And

it

was

such

a

place

that

when

theparrot

repeated

the

word

"Freedom!"

it

would

go

on

echoing

in

the

valleys,

in

the

mountains.133最新版整理pptThe

man

thought:"I

have

seen

many

parrots,

and

I

have

thought

they

must

want

to

be

freefrom

those

cages...

but

I

have

never

seen

such

a

parrot

whose

whole

day,

from

the

morning

tothe

evening

when

he

goes

to

sleep,

is

spent

in

calling

out

for

freedom."

He

had

an

idea.

In

themiddle

of

the

night,

when

the

owner

was

fast

asleep,

he

got

up

and

opened

the

door

of

thecage.

He

whispered

to

the

parrot,“Now

get

out."234最新版整理pptBut

he

was

very

surprised

that

the

parrot

was

clinging

to

the

bars

of

the

cage.

He

said

to

himagain

and

again,"Have

you

forgotten

about

freedom?

Just

get

out!

The

door

is

open

and

Theowner

is

fast

asleep;

nobody

will

ever

know.

You

just

fly

into

the

sky;

the

whole

sky

is

yours."

But

the

parrot

was

clinging

so

deeply,

so

hard,

that

the

man

said,"What

is

the

matter?

Are

youmad?"

He

tried

to

take

the

parrot

out

with

his

own

hands,

but

the

parrot

started

pecking

athim,

and

at

the

same

time

he

was

shouting,"Freedom!

Freedom!"

335最新版整理pptThe

valleys

in

the

nightechoed

and

reechoed,

but

the

man

was

also

stubborn;

he

was

a

freedom

fighter.

He

pulled

the

parrot

out

and

threw

him

into

the

sky;

and

he

was

very

satisfied,

although

hishand

was

hurt.

The

parrot

had

attacked

him

as

forcefully

as

he

could,

but

the

man

wasimmensely

satisfied

that

he

had

made

a

soul

free.

He

went

to

sleep.

In

the

morning,

as

the

man

was

waking

up,

he

heard

the

parrot

shouting,"Freedom!

Freedom"He

thought

perhaps

the

parrot

must

be

sitting

on

a

tree

or

on

a

rock.But

when

he

came

out,the

parrot

was

sitting

in

the

cage.

The

door

was

open.436最新版整理pptUnit3PersonalizedServices个性化服务37最新版整理pptDialogues:3-1AbouttheRoomServices(客房用餐服务)3-2SolvingtheMinibarProblem(解决小冰箱的问题)3-3AboutBaby-sittingServices(托婴服务)FunctionStudy：P132StructureStudy：P131Exercises：1P135III2P136

IV3P134I38最新版整理pptThe

story

goes

that

two

friends

were

walking

throughthe

desert.

During

some

point

of

the

journey

they

hadan

argument,

and

one

friend

slapped

the

other

one

inthe

face.The

one

who

got

slapped

was

hurt,

but

without

sayinganything,

he

wrote

in

the

sand:"Today

my

best

friendslapped

me

in

the

face.“They

kept

on

walking

until

they

found

an

oasis,

wherethey

decided

to

take

a

bath.

The

one

who

had

beenslapped

got

stuck

in

the

mire

and

started

drowning,

butthe

friend

saved

him.139最新版整理pptAfter

he

recovered

from

the

near

drowning,

he

wrote

ona

stone:"Today

my

best

friend

saved

my

life.“The

friend

who

had

slapped

and

saved

his

best

friendasked

him,"After

I

hurt

you,

you

wrote

in

the

sand

andnow

you

write

on

a

stone.

Why?"The

other

friend

replied:"When

someone

hurts

us

weshould

writ