如何利用人工智能和机器学习赋能人力资源+How+AI+and+Machine+Learning+Empower+HR

Report

THEEMPLOYEEENGAGEMENTSPOTLIGHT

HowAIand

MachineLearningEmpowerHR

TableofContents

ChangeFatigueIsDamagingtheEmployeeExperience—

AndHRIsStrugglingToKeepUp

3

ObsoleteHRTechIsMakingChangeWorse

ForEmployees

4

HowAIAndMachineLearningCanHelpHRCreate

BetterEmployeeExperiences

5

ActiveEmployeeListening

5

Actionable,IntelligentGuidance

6

FlexibleAccessToEmployeeInsightsAndActions

6

Three

WaysWorkdayCanTransformYour

EmployeeExperience

7

TheEmployeeEngagementSpotlight|2

2.5x

70%

Changefatigueisdamagingtheemployee

experience—andHRisstrugglingtokeepup.

Inthelastfewyears,businesseshavescrambledtokeepupwithhowfast

theworldischanging,andit’stakingatollonemployees.

Remoteandhybridcollaboration,emergingtechnologies,andcompetitive

pressureshavechangedtheworldofwork,andemployees’expectations

havechangedtoreflectthis.Inresponse,newtechnologyandprocessesare

neededtooptimizetheemployeeexperienceandseizenewopportunities.

Butthecollectiveadrenalineofrapidchangeisstartingtowearoff.

Businesseshavehadtotransformconstantlyjusttosurvivebydigitizing

orchangingtheirpeople,strategies,structures,andprocesses.

Asthedustsettles,businessesarerealizingthatchangeitself—andits

impactontheemployeeexperience—isadiscreteskilltobehoned

(ratherthanasingleeventtomanage).

Buthere’sthething:

54%ofemployeeseverywherearenowsufferingfrom

“changefatigue”

Constantchangeisn’tjustanabstractcompetitiveclimate—it’sahugely

destabilizingforceintheday-to-dayemployeeexperience.Andit’sbreeding

disengagement,well-beingandmentalhealthissues,employeefatigue,and

resistancetonewinitiatives.Asaresult,employeesatisfactionisdecreasing,

productivityisplummeting,andROIfromnewinitiativesisbeingchippedaway.

Inshort:theemployeeexperienceisinjeopardy,andtheeffectsare

far-reaching.

Employeesare2.5xmorefatiguedbyconstantshiftssuchas

newmanagersorsystems

70%ofchangeprogramsfailtoachievetheirgoals,largelydue

tolackofsupport

TheEmployeeEngagementSpotlight|3

41%

$30B

79%

ObsoleteHRtechismakingchangeworse

foremployees.

HRleadershaveadifficultbutimportanttask:theyhavetorallythe

organizationandstakeholderstoturnthetideofdisengagement,andcreate

apositivecultureandemployeeexperiencewhilemeetinghigheremployee

andbusinessexpectations.

Butlegacytechnologiesthatlackflexibilityandinsightsmakeitchallenging

forHRtoaccomplishthis.

Employeesgrowincreasinglyfrustratedwhenclunkysoftwaremeansthey

can’taccessinformationtheyneedimmediately,andwhenHRdoesn’thave

thetoolstosupportthemintimesofupheaval.

InarecentPwCsurveyofHRleaders,39%answeredthatHRinsightsanddata

analyticsaretwoofthemainprioritiesforimprovingemployeeexperience

acrosstheboard,and36%saidthatmodernizingtheirsystemswasalsohigh

onthelist.Infact,theaveragelargecompanynowhasmorethan80different

employee-facingsystems—amorethan40%increaseoverthelast5years.

Withouttherighttechnologytotackletheeffectsofchangefatigue,your

organizationstartstostruggle:

HR:“I’mfrustratedbecauseIdon’thavethetoolstokeepupwithdecreasing

employeeengagementandexperienceortosupportmyorganization,andthis

directlyaffectsmyprojectoutcomes.”

Managers:“Myteam’sengagementlevelshavedroppedandIlackthetools,

knowledge,andinsighttosupportthem.ThisnegativelyaffectstheROIof

theinvestmentswemakeasanorganizationandtheteam’smorale.”

Employees:“Ifeeldisconnectedfromwork,mypeers,andtheorganization

asconstantchangeshaveseverelyimpactedmyjob.It’sveryannoyingthat

Idon’tfindanswerswhenIneedthem.”

41%ofemployeesarestrugglingtocarryouttheirroles

onaweeklybasisbecauseofpoortechnology

Morethanone-thirdofenterprisesoftwarepurchases

gounused,wasting$30billionannually

79%ofemployeesquitduetoalackofunderstanding

andappreciation

Sowhat’stheanswer?

TheEmployeeEngagementSpotlight|4

HowAIandmachinelearningcanhelpHR

createbetteremployeeexperiences.

HRteamsneedtoadapttothenewreality,buttheycanonlydothiswhen

enabledwiththerighttechnology—onethatisstreamlined,automated,

anddata-drivensoemployeescangettheinformationtheyneed,and

managersgettheinsightsneededtothriveinanever-changingworld.

Managers,employees,andHRleadersalikeneedtechnologythatenables

thegatheringofreal-time,accurateemployeedataandsentiment,uses

intelligentandautomateddecisioningtosuggestpersonalizedactionsand

guidancebasedonthisdata,andallowsemployeesandtheirmanagers

toaccessthisinformationandrecommendedcontentatanymoment.

Thethreestagesoftech-poweredemployeeengagement:

Activelistening

Personalizedandautomatedguidance

Anytime,anywhereaccesstoinformation

1.Activeemployeelistening.

Whentherapidpaceofchangenegativelyaffectsemployeeexperience,

youneedtechnologythatcanmoveevenfastertocatchthatsentiment

ifyouwanttosupporttheirjourneytopeakperformance.

Activelisteningtechnologyisakeyenablingcapabilitytohelpemployees

navigateaquicklychangingenvironment.Acombinationoftech-driven

insightsandin-personfeedbackmakeiteasiertounderstandexactlyhow

yourworkforceisfeelingandsetyouuptoactfast.Thisinvolvesfocusing

onanyreal-timeemployeefeedback,analyzinganypersonalizedinsights

thatarise,andaddressingconcernsbytakingaction.

ThebesttechnologiesembedAIandmachinelearning(ML)intothecore

oftheplatform.Thisenablesbusinessestounderstandthefactorscausing

disengagement,moreaccuratelycatchemployeesentiment,andlearnfrom

eachpreviousinteractiontocreateactionableandtime-sensitiveinsights.

Butlisteningonitsownisn’tenough.Thenextstepistoshowthatyou’re

investingintheactionstoimprovetheiremployeeexperience.

TheEmployeeEngagementSpotlight|5

2.Actionable,intelligentguidance.

Totakeactionbasedontheseinsights,youneedamechanismtoconnect

theseinsightstothemomentsthatmattermostforemployees.

Eachemployeehasdifferentneedsanddifferentmeaningfulmoments,

suchasonboarding,newteammembers,promotions,systemoverhauls,

leavesofabsence,andmore.AutomatedguidancetechnologyallowsHRteams

todesignpersonalizedjourneysandactionsbasedonhigh-impactsituations.

Thiscouldincluderecommendedlearning;tasksorsuggestedcontenttoread

orwatchbasedonemployees’location,role,andinterests;andmore.

Thenextstepinmakingsurethatimprovementstoemployeeexperiences

stayconsistentistoenable24/7,anywhereaccess.

3.Flexibleaccesstoemployeeinsightsandactions.

Allthegatheredinsightsintheworldwouldn’tbeenoughifemployees

andtheirmanagersdidn’thaveinstantandflexibleaccesstoitthemselves.

Casemanagementtechnologythatenablesemployeestoself-serveHR

functionssuchaspersonalizedsupporthelpspromotetrustandtransparency,

andsavesthetimeofunnecessaryHRcases.Aswell,integratingthis

technologywiththerestofyourdigitalworkspacebringstheseinsightsand

actionsdirectlytoemployeesandmanagersintheirflowofwork,driving

increasedproductivity,efficiency,andengagementforall,nomatter

wheretheyare.

Thesethreestepsworkingsmoothlytogether—andmademoreefficientby

intelligentlyplacedautomation—willhelpincreaseemployeeengagementand,

consequently,yourROI.ManagersandHRleadersareempoweredwithprecise

employeesentimentinsightstoinformdecisionsthatarefocusedaround

productivity.AndHRservicedeliveryisstreamlinedwithcontextualand

personalizedguidanceaccessibleinstantlybyemployeesandmanagersalike.

TheEmployeeEngagementSpotlight|6

1.EmpowerpeopleleaderswithWorkdayPeakonEmployeeVoice.

•Exclusivemethodologybackedbyscienceandstate-of-the-artautomationtechnologiesallowsyoutointelligentlylistentoallemployeesandgetactionableinsightsthatleaders,managers,andemployeescanactupon.Semanticsearchidentifiescriticalthemesraisedbyyourpeopleandallowsleaderstotakeswift

actionsthatdrivelong-lastingchange.UsingthemostadvancedalgorithmsinHRtech,AI,ML,andpowerfulNLP,thissemanticapproachinWorkdayPeakonEmployeeVoicetranscendsbasickeywordmatchingtosearchbasedonmeaning.

2.EngageemployeesinameaningfulwaywithWorkdayJourneys.

•WorkdayJourneysenablesorganizationstobuildtailored,

concierge-styleexperiencesforemployeestohelpguidethem

throughsignificantcareermomentssuchasonboarding,leavesofabsence,performanceconversations,andmore.Inaddition,modularcardsbuiltwithlow-codetoolingcanassistemployeeswithday-to-dayactivitiesbysurfacingactionsonWorkdayHomerightatthetimeofneed.

Threeways

Workdaycan

transform

youremployee

experience.

TheuseofAIandMLtechnologiesinWorkdaytostreamlinebusinessoperationsandoptimizeemployeeexperiencehasaprofoundimpactonorganizationalefficiencyand

workerproductivity.

Solvingemployeeexperience

problemssuchaschangefatiguehasneverbeenmoreimportant,especiallywhenemployees

expectthehighestgradeof

personalizedsupport.

Here’showWorkdaycanhelp.

3.Driveemployeeself-servicewithWorkdayHelpandWorkdayEverywhere.

•WithWorkdayHelp,organization