商务英语视听说作业(Unit1-6)

目录

ScriptsUnit1

2

PartIIListeningandSpeaking

2

Task1FAQsinjobinterview

2

Task2Inappropriatequestionsinjobinterview

3

PartIIILanguageFocus

3

PartIVViewingandSpeaking

4

Video1Applyingforthepositionoffinancialconsultant

4

Video2ApplyingforthepositionofSalesManager

4

PartVCaseAnalysis

5

ScriptsUnit2

5

PartIIListeningandSpeaking

5

Task1Howisyourjob?

5

Task2Describingjobs

6

PartIVViewingandSpeaking

7

Video1Introducingtitlesandresponsibilities

7

Video2Doyoulikeyourjob?

7

ScriptsUnit3

7

PartIWarm-up

8

PartIIListeningandSpeaking

8

Task1Makingacall

8

Task2Leavingamessage

8

PartIVViewing&Speaking

9

Video1Leavingamessage

9

Video2Youarehardtogetholdof!

9

ScriptsUnit4

11

ScriptsUnit5

12

Task2Receivingvisitors

12

PartIVViewingandSpeaking

13

Video1Goingthroughcustoms

13

ScriptsUnit6

13

PartIIListeningandSpeaking

14

Task1ApresentationbyanHRManager

14

Task2CompanyprofileofOracle

14

ScriptsUnit1

PartIIListeningandSpeaking

Task1FAQsinjobinterview

Q1.

IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto

finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.

Q2.

Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.

Q3.

Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.

Careerdevelopmentisveryimportantfor

mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.

4)Iknewyou’ddosomethingverychallengingandcreative.

5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

6)Iamstilltheaccountantofthatcosmeticscompany.

Task2Describingjobs

1)

personnelmanagement

2)

developingmarkets

3)

planning

4)

execution

5)

salestargets

6)

teamperformance

7)

customerbase

8)

customersatisfaction

9)

selecting,developingandmanaging

10)

cost-effective

11)

ontime

12)

ofgoodquality

13)

humanandmaterialresources

14)

trainingneeds

15)

continuousimprovement

PartIVViewingandSpeaking

Video1Introducingtitlesandresponsibilities

1.

CarolineClinton:financialaccounts

LucyWhite:dataprocessing

AdaBalck:managementaccounts

2.

Administration;Marketing;Engineering;ProjectPreparation;Accounting

Video2Doyoulikeyourjob?

1.

self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager

2.

Names

Likes

Dislikes

Jerome

makingalotmoremoney;havinglotsofindependenceindoingthings

feelingtiredsometimes

Robin

havingbeentoalotofplaces

toomuchtraveling;havingverylittletimeto

spendwithhisfamily

Colin

goodsalaryandbenefits

noisyworkenvironment;seldomhavingthe

opportunitytogoout

Frank

newchallenges;alotofexperience

Janet

meetingalotofnew&interestingpeople

oftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby

ScriptsUnit3

PartIWarm-up

Goodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1)ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2)thepurposeofyourcallinadvance.Makesureyouhave3)allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4)scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5)alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6)confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:letotherpeoplespeakandtrytoavoid7)interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8)strongaccent.Besides,makesure9)yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!Use10)theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday?”,“Morningorafternoon?”,“Tenorelevena.m.”?And,ofcourse,trytomakeyourcallbrief.Avoid11)lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12)smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.

PartIIListeningandSpeaking

Task1Makingacall

Task2Leavingamessage

MessageNote

To:LouisePaulson

From:PaulJackson

Phone:979-326-8965

Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.

Takenby:Roy

PartIVViewing&Speaking

Video1Leavingamessage

1.

FFTTF

2.

Message1)Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2Youarehardtogetholdof!

1.

Firstattempt

1)A2)C

Secondattempt

3)C

Thirdattempt

4)C

5)B

Fourthattempt

6)C

2.

1)WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,

“Holdon,please.I’llconnectyou.”

2)WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,

“I’mafraidyou’vedialedthewrongextension.”

3)WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,

“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?”

4)Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,

“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”

5)WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,

“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?”

6)WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,

“Oh,I’mterriblysorryforthetrouble.”

ScriptsUnit4

Formal/Informal

Signalsentences

1

Formal

*Goodafternoon,I’dliketocallthemeetingtoorder.

*Firstofall,let’sdiscuss…

2

Informal

*OK,everyoneishere…

*So,whydon’twestartwith…

3

Informal

*Right,youknowwhywearehere.

*Maybeweshoulddoitlikethis…

4

Formal

*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.

*Todayourpurposeisto…

5

Informal

*Right,let’sgetdowntobusiness…

*Isuggestwedealwiththat…

6

Formal

*Well,gentleman,it’sapleasuretobeheretoday…

*I’dliketostartwith…

•

1)Arriveatthemeetingaheadofschedule.

•

2)Considerusingataperecorder.

•

3)Useaconsistentformat.

•

4)Followtheagenda.

•

5)Beconcise.

•

6)Listspecificoutcomes.

•

7)Afterthemeeting,writeameetingreportfromyournotes.

FFFTF

•

1)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.

•

2)Thesalespeoplearenotverymotivated.

•

3)No,becausethesalesquotasareprettyhigh.

•

4)Heproposestolowerthequotas.

ScriptsUnit5

CBBCA

Task2Receivingvisitors

1)dailyroutineintheoffice

2)whetherthevisitorhasanappointmentornot

3)greetthevisitor

4)thevisitor’sname,titleandposition

5)apologizeandmakesomesuggestions

6)expressregretandexplainwhy

7)date,time,nameandthefirmthevisitorworksfor.

8)considerateandwarm

9)keepthevisitorfullyinformedofthesituation.

PartIVViewingandSpeaking

Video1Goingthroughcustoms

1)WhatisthepurposeofGeorge’stravel?

Georgeistravellingonbusiness.

2)Howlongishegoingtostay?

Hewillstayforaboutaweek.

3)WhohasinvitedGeorgetoattendthetradefair?

Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.

4)Whatisinthebag?DoesGeorgehavetopaydutyonit?

Hislaptopcomputerisinthebag.It’sduty-free.

5)ArethefourpacksofcigarettesthatGeorgehasdutiable?Whyorwhynot?

No,goodforpersonaluseratherthancommercialusearenotsubjecttod